Fabletics

Not liking the business model where you hve to be a member to purchase items at a reasonalbe price. The month I did join there was little inventory of what i/ wanted.

I called to discuss a canceled order and was provided with a few different options to choose from.
The rep took the time to look and discuss other options that best fit.

Wasn't as great as I thought it'd be, the clothing was OK but the price wasn't worth it. Even with the credit I paid more than I thought I should. But the ability to pause and membership was nice.

I closed my monthly account in-store, but then several months later was charged a recurrent fee after a significant break and no request from me to restart. When I complained, they claimed there was "no evidence or record of the closure", even though I had disputed the charge with my credit card company months prior as well as clearly half a year without any charges l. This experience has completely eroded my trust, and despite the appeal of their clothing I will never spend a single cent with them again. Felt like I closed my monthly account in-store, but I was still charged after a significant delay. When I complained, they claimed there was no evidence of the closure, even though I had discussed the charge with my credit card company months prior. This experience has completely eroded my trust in them, despite the appeal of their clothing. It felt like they were stealing from me, and they didn't allow me to redeem the full cost of what I had spent. Their payment system is a mess, and I won't tolerate this kind of treatment ever again. They stole from me, and then they didn't allow me to redeem the full cost of what I had spent. Their payment system is a mess, and I won't tolerate this kind of treatment ever again.

I own several items and they are all of the highest quality. I work out 6 days a week, so I'm pretty hard on my workout gear, and Fabletics stands up to the challenge.

I've always had a great experience either online or in stores. Product is awesome and quality is definitely better than expected! Easy to exchange too! Love the company!

Shopping on line and the store has been great.
So far happy with everything I have purchased.
Fits great.
Would like to see 9 inch shorts for one short.

I absolutely love my purchases! The garments are made with quality fabrics. Everything fit perfectly. As a nanny needing comfortable and stylish day wear, I'm super happy and impressed!

I like the clothing. But MSRP is absurdly inflated. The sale price I pay should be normal price and I'd buy a ton more. Also…need a lot more colors in the options I like.

All items ordered are always packed perfectly and are received timely. The fit is very good and materials high quality. Really enjoy receiving my shipments.

I literally live in my Fabletics gear. Everything I've purchased is super comfortable high quality and lasts. About 90% of my wardrobe comes from Fabletics.

Love everything I have from fabletics, it works great from whatever I'm doing from working out, to vacationing, to dressing it up or whatever in between

Dabletics is one of my favorite and so far one of the best scrubs ever. Been a nurse for 28 years and so far this is the most comfortable scrubs ever!

I've liked the clothing I have received but the associated monthly fee for VIP service is really a bother. It is what it is I guess and we will see how long I last with it.

Because of Fabletics' prices, I expect quality items! I purchased a large shirt, washed it and it shrunk! I am not happy with the quality. It now looks like a medium shirt and something that I could have gotten from Walmart.

Don't know which order #, and not going to look it up...but, recently purchased a black, front zipper bathing suit. Loved the style and fit; but, the seat leg openings unravelled during first month of wear! Almost like it was dry rot in the elasticized thread! Then, I just ordered several short sleeve, short length tees. Again, loved the style and fit; but, the tees are such thin fabric, they are a wrinkled mess after cold wash and hang drip dry. Very disappointing. Don't buy poor quality stuff, and then try to fool us that it is a quality product on huge discount sale!

The site is easy to use and navigate: I'm not only talking about shopping and making a purchase. I'm talking about the full user experience.

The clothes I have purchased are among the favorites I wear daily. Many of the shirts and pants I have worn to the office or to showings with my clients. They keep me cool & dry, while still looking great and feeling comfortable.

The shipping process continues this trend of superior quality and service in an age of short cuts and carelessness. Not Fabletics. The items arrive packaged well and with multiple notifications so I know when to expect my purchase. Often they have under-promised a delivery date and arrive at my door earlier than expected.

I started with a small purchase online for a couple polo shirts. I have made many online purchases and frequent physical stores in our area when I can.

This is currently my go-to brand along with Cole Haan. Yes. They belong in the same category. I look forward to continue being a very happy customer.

Dear Fabletics Customer Service,
I am writing to express my extreme dissatisfaction with the service I received at the Fabletics store in Torrance Last week. I was particularly disappointed by the helpful and dismissive attitude of the manager, Florentino.
Prior to my visit, I contacted Fabletics corporate customer service to clarify the exchange process. I was explicitly informed that I could exchange my item without any issues. However, upon arrival at the Torrance store, Florentino contradicted this information and refused to process my exchange.
His conflicting information and Florentino's dismissive attitude created a frustrating and upsetting experience. I left the store feeling unheard and undervalued as a customer,
Furthermore, the overall atmosphere in the Torrance location was noticeably different from other Fabletics stores I have visited. The staff seemed reluctant to assist and displayed a negative demeanor, which I believe stems from the manager's poor example.
Am deeply disappointed by this experience, especially given the consistently positive service I have received at other Fabletics locations. I urge you to address the issues at the Torrance store, particularly the conduct of Florentino, to ensure that other customers do not have similar negative encounters.
I aappreciate your prompt attention to this matter and hope for a resolution that reflects Fabletics' commitment to customer satisfaction.

A monthly fee when you may or may not shop is lame. It feels like a setup to make sure the company gets money by counting on people to forget to skip a month. There's also an extra click you have to make, like a second time you have to click "skip this month". That caused me to pay way more than needed after I thought I ended it. The $19 pants sound great til you realize they're actually $80 with the "membership".

The help was pleasant until it wasn't. We purchased 2 pairs of pants to be sent to our son from the Pinecrest Store in Beechwood, Ohio. The package was not delivered and NO communication was ever received. We then went back and reordered the items to be sent to our home and once again not received with NO communication. When I went in to see what could be done, they were busy visiting and handed me a number to call. Of course, I waited for a call back for 90 minutes.
I was told I needed to wait 2 more days before I could get credit back on the lost pants. We proceeded to drive to the Westside of Cleveland to get a credit and purchase more pairs of pants. We then had to take them to a tailor to have them shortened as you do not carry his length in the store. This whole process has now taken 7 -8 weeks.

The only reason you receivced the grade I gave you is because your staff was extremely pleasant and helpful with this matter at your Crocker Park Westside location. I will not purchase anything from your Pinecrest store again. You seriously need to work on communication and your shipping process.

Hats off again to the staff at your Cleveland Crocker Park Westside location.

I don't like the automatic credits and having to skip it each month. Sizing is always a concern as well. Sometimes a large would fit an NFL linebacker, other times a large is just right.

Never during my use of your site was I made aware of it being a membership. I DO NOT want to be apart of a membership group in which you can enroll or take a pass each and every month! And it being how you'll determine if you'll charge my credit card. So that every month I would be charged should I not remember to take a pass, it's a set-up for failure! Resulting in being charged a monthly fee and you'll profit not from the sale but by my membership fee. I'm the consumer and I want ONLY to make my purchases because you want to sell your goods to me. I, as a consumer is looking for quality, customer service, and a good value for the product I want to purchase. You may have all of that…but it wasn't demonstrated it my situation! Especially when I called to cancel my membership and I asked to have to my order cancelled, which was within an hour, then I was told the order shipped already! So I ate it! Making my point! No credit was ever offered and no solution was offered to make me change my mind. Because of this YOU ARE A RIPOFF and must be proud of it!

I can't say this enough, Fabletics has the best customer service out there. I've been a customer for 10 years, I have tried other brands, but the customer experience keeps coming back.