FableticsReviews 13,331
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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I ordered a jacket with my initial new membership but didn't wear it this winter because it's a rain jacket. Recently I wore it for a run outside and the zipper fell off. Completely fell off the jacket! I called customer service and was told the purchase was more than 90 days ago. I wasn't returning this because I didn't like it, I needed to return it because it was garbage. Why buy anything if they only guarantee it for 90 days?
I had ordered a few cloud jumpsuits for my daughters and when I got my membership I was told I could use it to buy gifts as well as for stuff for myself. My order was canceled and I guess it was because I had a total of 5 jumpsuits in the order in 3 different colors and 2 different sizes. Because of this they put my membership on hold. I tried calling the customer service number and it said I was #84 in the que, which is ridiculous! I them tried the chat function which was no help because they told me I had to call in, when I told her the que had me at #84, she said "yea sorry, you'll just have to wait". SO I CANCELED MY MEMBERSHIP WITH FABLETICS.
Hello Tabitha,
Thank you so much for taking the time to share your experience with us. We're truly sorry to hear about the challenges you faced with your recent order and the overall frustration it caused. We absolutely understand how disappointing this must have been, especially since your intention was to use your membership to purchase thoughtful gifts for your daughters. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Not dissatisfied, but it's ok.
I will continué to Shop with Fabletics, but i do believe more information can be giren on product description and there can be better consistency in fit
I love the Fabletics shorts but I can't afford to pay the subscription every month. I skipped twice but they still charged me, twice. On the first time I kept the credits because I thought that maybe I forgot to skip. But second time I had to ask for a refund. At least, the refund process was very easy.
Love the fabletics clothing and quality. The scrubs are comfortable and they have great color choices. As a VIP member, I get access to amazing to deals. My only complaint is that sometimes the sizes I want sell out fast and the website will list things on sale or have outfit bundles where one of the items is out of stock in the sizes I want which can be annoying.
I've been shopping Fabletics for two months now. Crazy! I've very much enjoyed each item I've purchased. I'm a sale shopper and I have gotten amazing items and excellent prices. The quality is also first rate.
This website sucks. Constantly having to clear filters to get to items, reload, refresh. And now I can't submit my feedback unless I type 100 characters
I hope this email finds you well.
I have purchased several pieces for my daughter. She goes to the gym all the time but also wears some of the outfits out when she's running errands. I think the clothes are fashionable, cute and of very good quality.
Every piece I've purchased fits perfectly. So comfortable too! I will continue to make more purchases in the future.
Date of experience was earlier this year, not 5. 1. 25. I supposedly won a prize which was access to a discounted price for exercise shorts. But to get the discount, you had to sign up to pay a monthly fee - a total bait and switch. I then had to fight with customer service to cancel and just get the shorts for the actual discounted price. The shorts themselves are no better quality than Amazon basics, but don't fit as well. I'm giving them away. Horrible marketing, weird and oppositional customer service, and a no better than average product. The children/bunch of clowns got a hold of the VC's money and it's unlikely to turn out well. In any event, I will never do business with this company again.
Hello Steven,
We're sorry your experience felt misleading and frustrating from the start, especially with what was presented as a prize turning into a subscription requirement. We understand how disappointing it is to have to fight for a fair outcome and still end up with a product that didn't meet your expectations. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I haven't bought anything from Fabletics that I didn't like. Quality clothes and fit true to size. Love the variety of colors and styles!
I have so many pairs of leggings and they're a staple of my wardrobe. I recommend them to others all the time. Sometimes sizing can be inconsistent however, as I bought my husband two pairs of men's pants, exact same size, and one fit easily and the other didn't at all. Returning was easy, but I've been reluctant to buy men's clothing again. Occasionally, there appears to be a difference between one type of leggings the first time you buy it and the next, but not a huge problem. The leggings really last.
Even after washing, some of the leggings have a bad, cheap chemical smell. One bra arrived piling with loose threads, I returned (in-store experience was poor as well, unenthusiastic employees were rude and lied about a coupon) and when I reordered the same top (because I already had the matching leggings) the 2nd bra also arrived piling / loose threads. Cheap quality and bad customer service, I won't be returning!
Hello Boyle,
We're sorry to hear about the issues with the leggings' smell and the repeated problems with the bras piling and loose threads. It's disappointing when the quality doesn't meet your expectations, especially after already returning an item. We also understand how frustrating the in-store experience was when it didn't feel helpful or honest. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I have been a Fabletics member for years and love the benefits of my membership, ease of use, and the styles and quality of options to choose from. The in store shopping experience is also always wonderful!
I do not like having a mandatory membership where I must remember every month for 5 days only to go in and skip a month. Otherwise they bill me automatically for purchases I don't need.
Hello Stephanie,
It is with great regret that we received your feedback regarding the VIP program. We're genuinely sorry to hear that the structure of our VIP Membership has felt frustrating and inconvenient for you. Your concerns are completely valid, and we understand how easy it can be to miss the 5-day window if life gets busy, especially when the result is a charge for something you may not have wanted or needed at the time. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Over the past year, I've had 3 to 4 very painful shipping experience and even a lost shipment. Also many things I would prefer to purchase are never in stock and limited colour options sometimes.
Hello Tom,
Thank you for writing us a review. We're truly sorry to hear that you've had multiple frustrating shipping issues, including a lost order. That's absolutely not the experience we want for you, and we understand how disappointing it must be when the items you're most excited to purchase are either out of stock or not available in the colors you love. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services team will reach out to you shortly to assist you further.
Best,
Chad
All my power hold Dave's are all out of stock in size small?! Crazy…, I have 8 pairs in the same color bc I can't get different colors in size small. As a VIP? What a joke
Hello Scarlett,
We're sorry that the Power Hold Dave's in size small are out of stock and that it's been difficult to find different colors. We understand how disappointing it is to have limited options, especially when you're a VIP member looking for variety. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Fabletics has a TON of options, but their two major pitfalls for me are the limited size options for taller men that prefer to wear something 34x34 or larger and the limited/inconsistent color options. I need more items in Admiral Blue! Some of the pants options run a little snug and some items will shrink considerably.
Hello Nickholas,
We're sorry to hear the size and color options haven't met your needs, especially for taller men looking for larger sizes and consistent colors like Admiral Blue. We understand how important it is to find items that fit well and hold up after washing, and it's frustrating when some pieces run snug or shrink. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I have been a member of Fabletics for a couple of years and absolutely love their clothes, and their prices. The membership is flexible, returns are a breeze and the clothing has always been quality and well priced. I recommend Fabletics to all my friends and Pilates teammates!
3 times i have tried to order and on all occasions they have tried (and eventually succeeded) in overcharging me. On the first 2 occasions the cart did not reflect the sale prices- i had to ring help line ( at international call rates) to have them adjust prices- if i had not been paying attention i would have missed this as they confuse checkout by listing vip offers, sale prices and full prices. Then, a few days after ordering i get a message saying half the items in my order are not available -so instead of 2 for 1 they are charging me full price for 1 because amazingly one of each item was available. I saw this in time and managed to cancel the order. I reordered different items. This time I got a message saying one of five items was not available. Accepted this. Then 24 hrs later they send another email saying another 3 items are not available and they have shipped the single remaining item and charged me full international shipping. This is a complete scam. None of these items were showing low in stock when i ordered. There was no request to see if i wanted to cancel order or choose a different size/style/colour. This is a complete scam. They advertise items they do not stock and have no intention of shipping to con you into paying full price for remaining items or paying full price shipping for the sole remaining item, you didn't really want but added to the order as you were buying a few things anyway. Stay away from this company!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello TJ,
Thank you for writing us a review. We're so sorry to hear about what happened with your jacket—that's incredibly frustrating, especially when it's a product you were genuinely excited to finally use. We really appreciate you making us aware of the situation. We know that we have let you down, and for that, our Member Services Team will contact you right away to assist you further.
Best,
Chad