About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Quality is OK, I can pay $10-15, more and get a better quality and style with other big brands. It's the same thing over and over again, there are so many leggings and same looking tops I need,
I love the clothes, but it's stupid to charge 80.00, to get a discount on future orders. They hide the discount behind a VIP status… and if you don't use it, you lose it. I cancelled my fee about 4 times before they finally stopped charging me, I am no longer a customer
Monthly fee is charged regardless of quantities available. Everything in normal sizes sells out immediately and left scrounging for something to spend credits on. Prepare your inbox for 15 emails a day.
I've been buying Fabletics for about 10 years, but the quality has gone down. The leggings won't stay up and feel like cheap plastic more than clothes. The upside is that they really do have great customer service, so I occasionally try them from time to time to see if it's improved.
I've been purchasing fabletics for over 15 years. I'm sad to say that the quality has drastically decreased. I never used to have to worry about leggings rolling down or falling apart after only a year. The only reason why I'm not reading lower is because I do believe they have great customer service and try to make things right. It's just that their products are so much more cheaply made than they used to be. It used to be that a pair of leggings would last five or six years and now I'm lucky if they last for a single year. They also used to have more variety and now everything is the influencer high-waisted instead of normal waist lines.
I purchased shorts from them on line. The next thing I know they're hitting my account for a $50+ monthly "Membership" fee. I'm still trying to recover that but their customer service is almost nonexistent! Additionally their merchandise is not even high quality!
Hello Douglas,
Thank you for sharing your experience, and we're truly sorry for the frustration and disappointment this has caused. What you've described is incredibly frustrating, and we want to be clear: it's never our intention to make anyone feel misled or caught off guard by our membership program. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
All products arrived as advertised and I love them all. Great quality and very comfortable. Status updates from time of order to delivery, were helpful to keep me informed and very accurate.
While the clothing appears to be offered at a great value, the hidden monthly membership fee significantly undermines affordability. This lack of transparency feels deceptive, and I will not be making future purchases.
Bought leggings. The logo was supposed to be high where nobody can see. The logo is right in the middle of the leg. Picture did not show that when i bought them.
I kept for over a year, kits become less valuable and the cost monthly kept going up. Lots of the same style gear and lots of time my size was not available
Was a member for several years, and have watched the customer service decline this past year. If you have a problem good luck with that - even cancelling the membership was a pain!
The fabric used in the product is exceptional. Great quality! I am just not sure the auto bill each month was quite worth it so I was picky about what I used my credits on.
Significantly overpriced and terrible customer service. Do the math between the monthly fees and what you purchase and you'll see this is straight robbery. More than once I've had to beg for money or an exchange to be sent after my return was received.
I've been with this brand since 2020. And all I can say is that I'm very happy with the brand. Can you come out with more bright colors in the one joggers. Thank you Fabletics
I was disappointed because I thought it was a bundle and I had used my credit and it ended up being one top/bra that for $60 was not worth the price. I have not been happy with the bundle choices and also the styles. I think you could market more toward a more mature market as none of the athletic companies seem to do that and all have cropped tops with sports bras in them. Not all ages (or sizes) want to show off their mid drift area.
I bought two pair of leggings I wore one pair and will return the second. They sag after wearing 1/2 a work out class. Even after the are freshly washed.
I find it incredibly frustrating to shop the sales/special VIP deals because I am RARELY if ever able to find my size and color in the styles I need/want. I am also put off by some of the model choices and poses...really? This is athletic wear that is quite good! But I don't need or want a proportionally enormous rear end (booty) modeling. I'll stop now
Mostly, having to order online makes it a pain if the items don't fit as they should. The items, unless on a very big discount are way to pricey. I like the product ok, but I don't think it's worth the full price. Plus, the fact that unless you "pause" it for the month, or whatever the name is, (even with the reminder message) it's really absurd. One more thing I need to worry about. Really not worry the whole process.
Everything goes on sale so frequently that it's just not worth the membership.
The Yitty shape wear is better than Skims and some of the clothes are quality, but just purchase it outright. The membership is a huge waste. If there's something you like then wait a month and it will be so much less.
I've been dealing with the store in the garden mall and the people there are very helpful. Also, I've ordered quite a bit online and also a great experience. I can't say enough about their product.
I had to size up because your sizes run very weird. The size that normally my size (L) runs like a medium/small so I went with a (lx) now still tight theshkrts are very small fit and the pants make your but look like a huggie diaper a very bad fit. When I order with janu or scrubs beyond I get my large or xl for a Lil more run and I have no problem whoever tou guys partner with for fitting and size my suggest Leave them alone! I work in a Hospital and I value my scrub look so if I have to pay more for my fit that's fine then spend discount price to return 2x and wait soo long for terrible fitting! And FYI please stop posting scrubs that's not in your store be honest with us so we can just order the terrible sizing online. But I decided to part ways with this company. First and very last time. I'm going back to scrubs and beyound and figs and janu where your money is appreciated and valued and the si, e and quality exceeds my expectations.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lana,
Thank you for sharing your honest feedback. We understand that when it comes to quality and style, you want to feel you're getting the best value for your money. We regret that our selections feel repetitive and that you're seeing similar styles without enough variety. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison