About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I would recommend shopping with Fabletics. I enjoy the comfort of the clothing! I am fond of the beautiful colors, the softness of materials, and will make good use of these clothes for many years to come! Thank you!
Order 3 items but never received them, said delivered but not to me. So they reshipped only 2 because the other was out of stock but I'm still waiting for it, looked at the shipping company they use "OnTrac" and they service is very questionable but fabletics still uses them so I'm out of money and my items.
I love Fabletics clothing and scrubs! The problem is that they are way too expensive and I was pissed that I was being billed for a monthly fee just to be a member. Thats why I canceled my membership! NOT okay!
Hello Bethanie,
We're sorry you felt frustrated by the unexpected monthly VIP credit charges, especially when you were drawn to the quality of the clothing and scrubs. We understand how disappointing it is to enjoy a product but feel misled by the cost structure, and it's clear the membership expectations weren't transparent enough for you. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
When browsing the site for the first time, many items were out of stock. I was able to get one pair of leggings, which were of poor quality. They collected fabric pills very quickly. (First wear and wash)
I used to love fabletics but over the past few years I have really become unhappy with the quality of products. The pants don't last nearly as long with thigh rubbing and I don't find the material as comfortable. I've actually lost weight and the sizes have also become tighter/smaller on me and I'll likely need to go up a size and I think it's because they have less give to them.
Hello Lindsay,
We're truly sorry to hear that your recent experiences with Fabletics haven't been as positive as before. We understand how frustrating it can be when the quality doesn't meet your expectations, especially with fit and comfort changes. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
Great quality Athleisure wear, gym wear, etc. I have pieces that I still wear eve though they are "old" because the quality lasts! Their semi annual sale is a goldmine I just wish they didn't run out of stock so quickly. Other than that, I HIGHLY recommend them, I've been a member for over a decade :)
Love the fabletics clothing and quality. The scrubs are comfortable and they have great color choices. As a VIP member, I get access to amazing to deals. My only complaint is that sometimes the sizes I want sell out fast and the website will list things on sale or have outfit bundles where one of the items is out of stock in the sizes I want which can be annoying.
I really like the quality products I find on Fabletics site. I have never been disappointed in the quality. The only thing I am disappointed in is the fit. The sizing is not very consistent and the fit for the same product could be tight could be loose. It says true to size but I have found that not to be true. However they are super easy to do exchanges and returns and I have had no issues with that at all.
Overall I absolutely recommend to give them a try.
I used to love Fabletics, but I can only own so many yoga pants without them all looking the same. I skip each month because there is hardly anything new and refreshing. If something sells out quickly, that should tell you to bring that item back. Demi Lovato did an ombre legging that sold out and no one ever made them again. Solid leggings are boring when you haven't changed your style in years. Partnering with celebrities only goes so far, when their line still looks the same.
Hello Dena,
Thank you for sharing your honest feedback. We completely understand how important it is to have fresh, exciting styles that inspire you, especially when you've loved Fabletics in the past. We're truly sorry to hear that the recent collections haven't felt as new or varied as you'd hoped. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
I find subscription services to brand accessibility obnoxious. I wish I could just buy from fabletics without the whole entrapment set up. There are a few items I'm loyal to with brand. The quality on other items is fine but not great
Hello Caitlin,
Thank you for your honest feedback. We understand how memberships can feel restrictive when you just want the freedom to buy what you love without commitments. We're glad you're loyal to some items and appreciate the quality, even if some products haven't fully met your expectations. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
I got excited to order my husband work pants as everything I have ordered in the past from here has has been great. The fit of the pants is strange as well as the construction is poorly made. The two of the belt loops were not sewn down and they are just flapping! I do not know but I was shocked at the poor quality of the menswear. Another coworker even said he had similar experience with the same pants. The fabric was nice and soft- hopefully they will fit the construction issue- so for now I will be sticking with ladies apparel.
Hello Heidi,
We're truly sorry to hear about the issues with the men's work pants. We understand how disappointing it must have been when an item doesn't meet the quality and fit you've come to expect from us, especially after having positive experiences in the past. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
Love fabletics.com just wish the clothes weren't so tight and prices so high. Other than that one of my fav places to shop! I love the costumer service they are the bomb! They will try and help you with whatever however they can! I've had great experiences with them!
Every time I visit athletic store I receive good customer service. I value the time spent with the customers and tailoring to the customer's needs and wants. Everyone is always eager and willing to help
When you hear about Fabletics and you see the scrubs, clothing, etc how can you not love it? But when I compare offers from non-members to members I feel for $50 a month we should be getting at least discount offers as well. I make a lot of purchases and the VIP credits are cool and all but what's a vip credit for one item when I have 6 or 7 in my cart at full price?
Hello Colin,
We're glad to hear you love our products; it means a lot to know that they resonate with you. At the same time, we completely understand your concerns about the value of the VIP membership, especially when the monthly fee feels high compared to the discounts offered. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
I have been with Fabletics since the business started with Kate Hudson. I still own and wear the first pair of short leggings and they look brand new. The quality of Fabletics products is the best exercise wear ever and I will continue to be a loyal customer because of that one reason.
The website is very user friendly and customer service is efficient and has the answers to any issues I may have had in the past orders.
Thank you for years of comfortable lasting fashions for the active customers.
I still wear the very first pair of leggings I purchased from your brand. The quality is a perfect fit and lasts forever. I love the shorts and the color options are great.
I like the gym shorts that I bought from Fabletics but the waist band kind of rolled up after one use. The waist band should lay flat against the skin for maximum comfort. These tend to roll up like they're already worn out.
Customer service was not helpful nor knowledgeable about the specific products for which I had questions. The delivery took almost two weeks. And the sports bra, which is supposed to be for high intensity work outs, keeps unzipping during the warm ups. During the works outs I have to continuously keep zipping it up.
Hello Danielle,
We're sorry the sports bra didn't meet your expectations and that your experience reaching out for help fell short. A high-intensity workout bra should offer reliable support, and it's frustrating to deal with a zipper that won't stay secure—especially after a long wait for delivery and unclear responses when you had specific product questions. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
With most credit or subscription services you're committing to getting product or equivalent every month. But honestly, who needs new____ every single month? Fabletics has hit that sweet spot of having the option to refresh your workout gear or SKIP! They are diligent about letting you know every month that you're about to be charged, and you have a few days to hit that skip button or not. Good for my bank account, but it also keeps Fabletics top of mind when do want to get something new. Beyond that, I've loved everything I've gotten. The material on these kick flare leggings (I'm wearing right now) are a dream.
Everything I've ever ordered on fabletic has been great. I would choose Fabletics over Lululemon. But I live on a military base now, and all of my products have been returned before I could receive them. It seems the shipping to my location is impossible, so I had to cancel my membership.
Hello Lena,
Thank you for your kind words about Fabletics. We're glad you love our products! That said, we're truly sorry to hear about the shipping issues to your military base and how frustrating it must be to have your orders returned. We want everyone to have a smooth shopping experience, and your feedback is important to us. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
You charged my account for no reason at all. I have tried to get my money back, but to no avail, it hasn't happened. If it was a fee of less than $10, no problem, but it was $59.95. Wrong and I don't know if I'll ever buy from Fabletics again
Hello Darlene,
We're sorry you were charged $59.95 without receiving a product and that your attempts to resolve it have gone unanswered. We understand how upsetting it is to feel like your money was taken without explanation or resolution, and we know how damaging that can be to your trust. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carlos,
Thank you so much for taking the time to share your experience, and we're truly sorry for the frustration and inconvenience this situation has caused. We can completely understand how upsetting it must be to place an order, look forward to receiving your items, and then not have them arrive as expected, especially when you're left feeling unheard and unsupported in the process. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia