FableticsReviews 13,331
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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This was a first... I got a pair of pants, they fell apart, I took them into a store front and was told that I would only get just over $2 for my return, cause my original purchase I used a GC... so I had to get the same pants. I got those pants home, and they fell apart as well. I contacted customer service, and I had to fight to exchange them for a different its, for the value that they were. Junk product and TERRIBLE customer service. I have never had this kind of problem with an item and definitely not this kind of customer service. I was VERY dissapointed.
Have never had any problem with the customer service, they are great! Always have quality clothes and if you need to return or exchange an item that is an easy process as well. Would definitely recommend this site to anyone
I just got this order in and they are the most comfortable scrubs I have! Love the fact that the neck has a little give so it's easier to put on! Will definitely be ordering more soon!
I absolutely love these products and the ease of the website while purchasing and making adjustments to my monthly subscription.
I may have purchased more than needed! The deal was too good to pass up. I bought a color for each day and they fit great!
The fit is amazing and the comfort I am so very happy 😊 I will definitely be buying more scrubs, love the colors
I recently have been purchasing at Fabletics and I became obsessive with their products specially the leggings 🥰😍 It's highly recommended true to size
Billed me 60$ for a subscription I didn't sign up for. Would not do it again. More letters to meet the minimum requirement
Hello Noah,
Thank you for reaching out and sharing your concerns. We're truly sorry to hear about the unexpected membership charge and understand how frustrating it can be to feel billed for something you didn't knowingly sign up for. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
Everything I've ever ordered on fabletic has been great. I would choose Fabletics over Lululemon. But I live on a military base now, and all of my products have been returned before I could receive them. It seems the shipping to my location is impossible, so I had to cancel my membership.
Hello Lena,
Thank you for your kind words about Fabletics. We're glad you love our products! That said, we're truly sorry to hear about the shipping issues to your military base and how frustrating it must be to have your orders returned. We want everyone to have a smooth shopping experience, and your feedback is important to us. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
Nice quality leggings. Withstands hard workouts. Unfortunately went to re order and saw an 18 tariff tax. No thanks will not order while that is in effect.
Amazing company and customer support. They have nice material and my favorite is their onesies. It is very comfortable and very affordable
Some clothing is good material, other feels harsh on the skin and/or shrinks so much in dryer. The clothes I can't dry look wrinkly.
Hello Rubie,
Thank you so much for sharing your honest experience. We're glad to hear that some of the pieces have met your expectations in terms of material and quality, but we're genuinely sorry to learn that others have fallen short. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I had to return a leggings that i bought due to the poor quality. It was my size etc but tear down easily...
Hello Divine,
Thank you for taking the time to share your experience. We're sorry to hear that the leggings didn't meet your expectations, especially when they were the right size. Quality is something we take seriously, and we understand how disappointing it is to receive an item that doesn't hold up as it should. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
It was my first Fabulous FABLETICS experience and I totally fell into your little vip trap buying into your little "specials" your product is out of this world. I am so glad I joined, really top notch stuff! I'd recommend and have recommended FABLETICS to anyone and everyone!
Love them. The fit is great. Love the high waist. Help my back so I don't have to wear a back brace.
I am a new Fabletics customer and have been happy with all my purchases.
I visit the site to do more shopping, but find that products now have a tariff fee? Just include it with the price like the rest of the world... You price it low on one screen, then price increases in the next...
Hello Joel,
We're sorry for the confusion and frustration caused by the added tariff fees during checkout. We understand how frustrating it is to see one price on the product page, only to have it increase unexpectedly at the final step. We're glad you're enjoying the products, and your feedback about transparent pricing is valid and appreciated. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
The clothes are good for the price, but I was charged even tho I selected to not get charged. That is $60. So I got a credit, but I can only get on item on the store even tho the item is $20. In addition, I still had to pay $10 for shipping. In conlusion I paid $70 for a pair of pants that was advertised as $20 and $60 was taken out of my bank account even tho I decided to skip that month. That is why I canceled my VIP suscription and have not bought anything else since.
Hello Kevin,
We're truly sorry for the unexpected charge after you skipped the month. We understand how frustrating it is to feel like you paid more than expected, especially with added shipping fees, and when a credit doesn't go as far as anticipated. We understand your decision to cancel and appreciate your feedback as we work to improve. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
Shopping with Fabletics is always a wonderful experience and I enjoy doing so I love the quality of there clothes and the sizes fit perfect.
My skip month never works. It never skips. Low key feel scammed. My skip month never works. It never skips. Low key feel scammed.
Hello Krystal,
We're sorry the "Skip the Month" feature hasn't worked as expected and has left you feeling scammed. We understand how frustrating and unfair it feels to take the right steps but still get charged, especially when you're trying to manage your membership responsibly. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I love my fabletics leggings and other pieces I've gotten. However it feels scammy that I absolutely have to remember within the first few days of the month to skip or else I get charged for my credit. You don't send a notification email until you've decided to take money from my account. Yes, I have a reminder setup, but sometimes life happens and I forget. Then once I have the stupid credit there's nothing available that actually makes it worth having a credit for. I can buy a $5 pair of underwear with my $60 credit or a $20 pair of legging with my $60 credit. The only way I can even attempt to get any value out of my credits are to buy an outfit or bundle and then my options are one single pair of leggings that are most likely out of my size and another sport bra, because of course, I need 50 different sports bras, or maybe a nice half a sweatshirt. Once I use up my credits I have left, I will likely be unsubscribing because at least then I don't have to worry about being charged every month. It's been at least 6 months of trying to use up my final credits and find things that I both want to wear, are available in my size, and isn't a waste of my money that has already been paid to you. Although I'm well aware that scheme is your entire point, I get it, I just wish it didn't have to be like that and Fabletics could actually be a brand that I encourage others to use, but so far I tell them to run far away from the subscription because it's never worth it. God forbid your "VIP"s actually get a deal on something once in a while. I really wish I could just shop Fabletics at affordable prices at any time of year without the predatory marketing practices. Also the Motion 365 fabric is my favorite, and I've been seeing less and less of it so you're likely getting rid of it, all the more reason to unsubscribe. 🙄
Hello Jillian,
Thank you so much for taking the time to share such a thoughtful and heartfelt review. First, we're genuinely glad to hear that you love the quality of your Fabletics pieces, especially the Motion 365 fabric. Your positive experience with the product itself means a lot. That said, we're deeply sorry to hear that the membership model and shopping experience have left you feeling frustrated and disheartened. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
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Hello Marnie,
We're sorry your experience with the pants and the return process was so disappointing, especially after the product didn't meet expectations twice, and the value offered for your return felt unfair. We understand how frustrating it is to feel like you have to fight just to exchange items, and how that can impact your trust. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth