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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,200 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    814
  • Value
    820
  • Shipping
    797
  • Returns
    569
  • Quality
    782

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.6%
Positive
1,472
Neutral
246
Negative
1,026
View ratings trends
226
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How would you rate Fabletics?
Top Positive Review

“Shop the new drop!”

Rakita W.
10/11/24

This is by far my favorite place to shop. Whether I'm going to work, the gym, or a date you guys have me covered. I would love to participate in the product review board. The new colors and styles are always amazing.

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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

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Reviews (11,200)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1506) vip membership (457) credit card (335) kate hudson (209) vip member (265) sports bras (269) workout clothes (142) shopping experience (65) workout gear (66) quality products (120)
Thumbnail of user emilieb67
Colorado
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Cancelling a membership via phone had a queue of 2hrs40min, and it took too long for an agent to message

Thumbnail of user amberf611
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I was so excited to get the leggings but they were a weird material and just didn't hold anything in. I went to return them and I didn't even get my full refund

Thumbnail of user claudiak225
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

The swimsuit material is so uncomfortable. It is heavy and does not stretch well. The shorts are beautiful and great quality but I thought I got blue and it looks more like purple.

Thumbnail of user marielb22
Texas
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Items are super over priced not quality at all items that say shape wear have no hold and others that don't have a lot so it's very inconsistent

Thumbnail of user andreab2047
Utah
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I ordered a matching set. And they are definitely two colors of blue and it is very noticeable. I also could not find a way to return them.

Thumbnail of user kayw421
Wyoming
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I have waited all summer for pedal pushers! I know you have carried them in the past because I still have several pair. They are getting old! What's the deal?

Thumbnail of user andream2146
Florida
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I have been a customer member of Fabletics for many years. ( I believe over 8) I have never had any issues with shipping However the last 2 orders have been awful. I completely understand mistakes and I have no problem with that. My issue comes from when you get notified that your package has been delivered and it hasn't. So you call and they tell you to Walk Your Neighbor Hood and ask if any of them received your packages?) I wasn't told by one person but 3 different agents ask me to do this. That is crazy however what makes me question the customer service is 3 different agents gave me the same response. Then I was told that I would be giving a one time curtesy of a resend of the product I paid for? When I asked how is this a curtesy to me to receive what I paid for. I didn't get a response.Just the same response. My second order I ordered 2 large mens pants with 2 Large matching tops for my son. I received one extra small bottom. My son is 12 hours from home in his master's program with no way to ship it back and no offer to have it picked up and for him to be shipped the correct size. I lay this point I canceled my membership. Fabletics has the best product from workout to work and to go hangout. Product is a strong 9. Customer Service is a low 2

Thumbnail of user jillw809
Wisconsin
2 reviews
0 helpful votes
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July 17th, 2024
Verified purchase

I like the high waisted fit and pockets and overall comfort. However, they do not wick away heat or moisture. I bought them for doing barre class which is not a high energy class and I can't use them. I am a regular body shape and size at 5' 8" and 149 lbs. I have the luxe, anywhere motion 365, and on the go power hold. They all have the same heat issue.

Thumbnail of user kathb241
Australia
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

The leggings and tops I purchased were just wonderful. I was visiting from Australia and my partner saw the commercial. We decided to give Fabletics and go. Considering it was my first purchase, I only bought a few items. If I had known they would be great quality and fit perfectly, I would have ordered several more pairs. When they arrived and I tried them on, I immediately went to the website to see if the sale was still on... Unfortunately, it wasn't.

Thumbnail of user craiga525
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I've had mixed feelings about the products from Fabletics - the shorts I've gotten have lived up to expectations, but the pants fall way short of the look on the website and the images/descriptions. For the shorts, my normal point of comparison would be to Lululemon, and the Fabletics shorts are good for a "less expensive" option - they come across as more "workout short" compared to the Lulu shorts that are more "do anything", but still a good option. I'd put them in the spectrum pretty much in-between "sporting goods store private/generic label" shorts and "higher-end, quality all around use shorts".

The pants - a complete waste of my money. I've tried multiple different pants that are marketed as if they can have the look to fit any situation, but the reality is they are workout and lounge wear worthy only! They aren't an option for anything where I would wear anything from jeans or higher/nicer. I've given one pair away to my son because there's no way I'll wear them for anything, even as workout type pants since I've got others that work better for that.

As far as the website and online shopping experience - it's a giant mix of a) listing the same product multiple times but just in another color, b) products that appear extremely similar and require you to either know about each or have to do detailed comparisons to figure out what's different, c) different "sets" of products where you're trying to figure out what's what, and d) the different pricing options as a regular shopper, a VIP shopper, or the "credits". The website managers definitely don't ascribe to "keep it simple stupid" or "less is more".

Thumbnail of user nicholask617
Massachusetts
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Materials are nice and look great but not without many flaws. Buttons are always falling off of the polos and button-up shirts. The sizing is a mess. You can order a shirt or pants or shorts online and then go to the store and the size be up to 2 inches different. Even from color to color in the exact same shirt, pant, or short the sizes can be off by a lot. For the premium you pay for these items with a monthly subscription and for most of the clothes to be out of stock, it is so not worth the hassle to continue buying from Fabletics.

Thumbnail of user kylel662
Florida
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

From my first purchase to my most recent purchase I have not been let down by any aspect of the brand, from style to quality. The design functionality has been a huge selling point for me. Long story short, I'm highly satisfied.

Thumbnail of user rhondaf592
California
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Please stop sending spam emails from Fabletics. I never contacted them or subscribed to their emails.

Thumbnail of user amandam3291
Texas
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I'm obsessed with all Fabletics products! The fabric is amazing, the sizing is perfect and the prices are on point…but most of all I love the the look!

Thumbnail of user nancyv1196
Florida
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Love the clothes. At the end it was a better option to choose a top and leggings that is fair for 69 dollars.

Thumbnail of user joycen444
Washington
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

3 months ago I hit the "SKIP THIS MO TH" button & went on with my day. A few days later my credit card let me know Fabletics took $59.95 off my card! So the last 2 months I have been watching more closely & had to make a phone call to skip. The agents don't seem to apologize & tell me it's my fault but I have tried clearing cookies, multiple browsers & multiple computers but the SKIP button does not work! I also can't change my payment method unless I make a purchase! I am about to cancel my membership.

Thumbnail of user teresah1487
Texas
1 review
0 helpful votes
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October 14th, 2024
Verified purchase
• Updated review

Great products, awesome customer service. I couldn't ask for better fit. Love the material.the colors and the fashions.

Perfect in every way
May 18th, 2024
Verified purchase
• Previous review

I love the way they fit, customer service, and everything about them. They have the colors you want. I wouldn't wear any other brand

Thumbnail of user tammym1900
Louisiana
1 review
0 helpful votes
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October 11th, 2024
Verified purchase
• Updated review

Never had a bad experience with them and can't wait for the collaboration with my exercise studio Hotworx!

Love Fabletics
June 14th, 2024
Verified purchase
• Previous review

Love everything I've gotten from y'all. Love the extra compression and pockets.

Thumbnail of user maggied192
Tennessee
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I am a nurse and thought I would try a set of the scrubs since my mandatory color for my unit was available. I usually buy another comparable brand, same material & price range. I purchased one set & I loved them more than my old brand. I like the fit, wrinkle free & a little cheaper than my old brand. I bought several more sets. My only complaint- the VIP status. You have a great product. Just sell it as is. Please don't complicate it!

Thumbnail of user mikalahr
Illinois
2 reviews
0 helpful votes
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September 13th, 2024
Verified purchase

Ordered 5 items and it said it was shipped in a few days and then took a whole month to arrive. The shipping service they use is horrible

Thumbnail of user lesliee318
Georgia
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Love the clothes. Hate that the prices are different depending on what device you are using. Even different on same account between two phones. Frustrating!

Thumbnail of user stephenn1006
Georgia
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

The entire monthly subscription is silly to me. I don't need new clothes every month. I get links about sales but the sizes I wear are sold out.

Thumbnail of user chriss3738
Illinois
2 reviews
0 helpful votes
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July 11th, 2024
Verified purchase

The products are great they just vary in size for some reason. I order the 3X and the shirts were all different lengths. Now this didn't stop me from ordering their shorts which are fantastic. The price per moth for their "membership " is a bit steep also. By the way it's not the easiest to cancel said membership so keep that in mind.

Thumbnail of user minas91
Texas
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Using the sort and filter options I was able to quickly locate the items my daughter was searching for. The price was competitive and returns are seamless.

Thumbnail of user danielc4526
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

They quality of their products is outstanding. I have purchased shorts, shirts and underwear. I have been highly impressed with the quality and durability

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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