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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,199 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    814
  • Value
    820
  • Shipping
    797
  • Returns
    569
  • Quality
    782

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.6%
Positive
1,471
Neutral
246
Negative
1,027
View ratings trends
226
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How would you rate Fabletics?
Top Positive Review

“Shop the new drop!”

Rakita W.
10/11/24

This is by far my favorite place to shop. Whether I'm going to work, the gym, or a date you guys have me covered. I would love to participate in the product review board. The new colors and styles are always amazing.

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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

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Reviews (11,199)

Rating

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Reviews that mention popular keywords

customer service (1506) vip membership (457) credit card (335) kate hudson (209) vip member (265) sports bras (269) workout clothes (142) shopping experience (65) workout gear (66) quality products (120)
Thumbnail of user nancyw2658
Texas
2 reviews
0 helpful votes
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November 14th, 2024
Verified purchase

Nice quality products. But the way they go about some things is underhanded. Applying offers can be tricky. You can't see itemized charges once you've placed and order. It's soooo convoluted. It's very very hard to track returns and amounts. Getting a list of products ordered and or returned and their price requires several phone calls (this has happened repeatedly). And most of all, turning down the member credit each month should be ONE CLICK. Not several, and should not involve scrolling to find the second link to opt out.

Thumbnail of user trishb200
Kentucky
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

I always have a wonder experience with fabletics… wether ordering online or shopping at the store… live th s products! I do wish they come back with the Capri powerhold leggings… that would be my only critique!

Thumbnail of user hilaryv22
Maine
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The old bait and switch...got me with the 2/$24 pant deal which didn't clearly and boldly call out that the price was for members that paid a $60 monthly subscription fee. So really the pant deal is 2/$84. I would have never bought them if I realized I would need to maintain a subscription/monthly membership fee. Didn't even realize until I saw the $60 charge on my card. So even when checking out, I'm sure the membership I 'signed up for' was hidden and shady in the process. Never coming back.

Thumbnail of user nayellyg
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I use leggings and scrubs from Fabletics. Their new scrubs are my favorite. I tested a pair when they were still working on the release and they have since added more colors. I have pink, gray, and blue. They fit great, they're comfortable and stylish. I've since tried some leggings and I love them also. I have a few black ones with pockets and flared bottoms, I love that they have petite sizes. Overall I would say the items I've ordered are great quality and shipping is usually fast.

Thumbnail of user camilled228
Texas
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

Somehow I unknowingly signed up for a $59 mo. Membership! Two months went by before I noticed the auto debit to my account! Who charges $59 to allow you to buy stuff from their store. And how did I get sucheted into it without knowing?! 😡

Thumbnail of user justynec3
Pennsylvania
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I have a hard time finding workout pants by Fabletics that don't have a seem up the front. Just in case you haven't gotten the memo, ladies like a seamless front when it comes to their form fitting shirts and pants.

Thumbnail of user kacyem1
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I have shopped at several stores across various states. I'm always welcome, and the employees are eager to help. They always have stylish and functional athletic wear for every type of body. If I had one suggestion, it would be store credit for the monthly credit instead of just being able to use the credit on one item.

Thumbnail of user rodneyb935
Texas
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I purchased two pairs of shorts for a discounted price during what was advertised on Instagram as a "Special Promotion." When I placed the order I unknowingly enrolled in a membership program that charged me $35 a few weeks later. There was no obvious notification of enrollment. I cancelled immediately and vowed to never purchase anything from Fabletics again. If you have a quality product, you shouldn't have to resort to hidden charges.

Thumbnail of user philipc994
Indiana
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Very little in stock size and colors. Bought 3 Pair of shorts for 10 dollar each using the new member promotion. Had to return because they were the wrong size. Could only trade in one pair because of lack of inventory. Did not credit my card for the other pair. Gave me store credit which is worthless because the lack of inventory. My replacement pair never got re order and had to call three weeks later to get it done. All and all my 10 dollar shorts ended up costing me 54 dollars and 5 weeks of wasted time. Same price, more inventory, and get in two days from Amazon.

Thumbnail of user davidf5274
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Clothes are decent. Not great, but decent. As in, one pair of gym shorts developing holes after a few washes, but the rest are in one piece.

They make canceling the membership a huge problem. They will end your chat, redirect you needlessly to new agents, and ask you what felt like a dozen questions to try to convince you not to cancel - which I get. The membership is insanely expensive for what you get, and it's extremely difficult to make your credits worthwhile. Since they radically inflate their "regular" prices while selling the same type of stuff you find at Walmart or Target then require the membership to get a reasonable price, I won't be back.

Thumbnail of user monicad607
Arizona
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

On the few occasions I have had to interact with customer service they have been very knowledgeable and helpful to resolve the issue. Products are good quality and last a long time. I would like to see more availability in the extended women's sizes.

Thumbnail of user karenv1546
Alabama
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I could understand only 80% of the conversation with customer service --- not acceptable. Outsourcing to foreign speakers is a deal breaker. The refund did not include original shipping which is not the standard for any other business from which I have ordered --- again, unacceptable.

Thumbnail of user tarar645
California
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

My order got stuck in transit and it took over a month for Fabletics customer service to tell me anything other than be patient it will get there. Eventually I got a refund. I found out after I received my refund that 2 of the 3 items I ordered were out of stock. I should have been notified about that WAY before then. I canceled my membership immediately as this was the first time I ordered from them and with results like these I had no interest in thier service.

Thumbnail of user queenyv
New York
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Great service and also returns. I always feel like I am taken care of when I need help. All the products are high quality and I still use all of them regularly for at least 2 years now and not one has ripped or decreased in quality

Thumbnail of user susanb6045
California
2 reviews
0 helpful votes
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October 11th, 2024
Verified purchase

I think it was sneaky the way you somehow automatically became a VIP. I also thought it was strange that the leggings they were advertising for $9.95 were ALSO 2 for $24. Please tell me how that makes sense? The sizing was extremely small. I had to return everything for one size larger. I never wear a M in any brand of leggings. Won't shop here again. Quality was 3/10. Nothing special about the products. I'll stick with LuLu & Vuori.

Thumbnail of user jenniferc7034
Texas
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

If I order a 3x bra that means i have a large chest, they're big around with cups the size of a toddler. Something in their material has changed chemically that they use and I'm now becoming allergic to their clothing. Be careful because refund? What is that?

Thumbnail of user myshelb
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I tried Fabletics when i was on a journey to regain my health. They have seen me thru a 90 pound weight loss down to a very healthy 135 pounds and actually helped motivate me to go in the gym. Look cute? Yep! Feel good about myself wearing them? Yep! And so comfortable. Very glad i found them. I own a massive amount at this time but that doesnt stop me from adding more. I appreciate the variety and the controlling hold of the fabric.

Thumbnail of user patriciaa2725
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Styles I like I guess are so popular that they sell out when first announced so I'm never able to get what I like. Also I'm super frustrated when I buy two separate pieces to wear as one outfit, material same, color description same, but clearly different dye lots so the end result is a mismatched looking outfit. Not sure $60 month subscription is worth it to me, with the cost of subscription and "reduced pricing as a member" the total is almost as much as buying pieces without the hassle of a subscription.

Thumbnail of user paulettes208
Idaho
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

I thoroughly enjoyed the quality of my garments and I appreciate the detail. My only complaint, bc I am impatient, is delivery time. Seems to take a full two weeks to get to me while other places I order from take days. Not sure why? So, my next order I paid extra to see how fast delivery was for $15 more.

Thumbnail of user amberb1337
Washington
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

But I'm not thrilled with this company in general. Your option of being a loyalty customer is an outrageous price compared to your non stop savings that are better then the loyalty price. And if you forget to use your credits in time you won't refund it. What a scam. This company is not worth ever buying from.

Thumbnail of user kellys2708
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The VIP plan made me feel like I was spending money, so I could later just spend more money. I didn't always have time or the money to make a monthly purchase, and my life is way too crazy to remember to skip a month. My husband does like the items he's gotten from Fabletics, but I can never find something worth spending that much money.

Thumbnail of user matthewd2614
Illinois
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

Both my fiance and I couldn't check out because the site kept loading randomly and took forever to pull new pages up. The app was also slow. Please bring back the light maroon and other brown/tan colors without bold logos on vests or jackets! We spent hours trying to add to our carts, only to have the sites run slower and slower on both of our phones this week.

Thumbnail of user louisp574
Texas
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Chose expedited 1-2 day shipping and was basically told by customer service that they don't follow that timeline and my 15 dollars will not be refunded nor will I receive a credit of any kind. Simply the worst experience I've had in my entire life.

Thumbnail of user angieb494
Montana
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Despite sizes going 3x+ brushing that I get in my regular women's size is too tight and too small. I've even gone up several sizes. I'm a yoga teacher so would love to wear Fabletics regularly but I can't rely on fit.

Thumbnail of user marshac542
Missouri
1 review
0 helpful votes
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November 12th, 2024
Verified purchase

I really like the ease of picking items that instantly make an outfit. They show my size and give suggestions to complement my look.
The materials and stitching are the best that I've ever seen. I never have a problem with anything I have purchased.
My friends are jealous, but won't commit to the cost of first class quality.

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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