FableticsReviews 13,331
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Fabletics makes great comfortable scrubs that are somewhat affordable. I do appreciate and like how they introduce new colors every so often.
Just prefer more summer options as there is a lot of sweats still in store compared to summer options or an overall lack of size large when I am shopping in store! I am a touchy feely kind of person so o typically shop in store not online!
The membership is $69.99 a month. Yes I'm aware you can skip however the price of the member credit is more than the items the member credit is eligible for. That's a scam. And being a new member gets you better deals than us existing ones. Also, I've bought the same cut and style of legging from a few years ago because I loved them, the quality of the new one is thinner and cheaper. Lastly, the shipping through DoorDash is horrible. Every time I've ordered online, the doordasher makes an attempt and leaves. I'm not notified by DoorDash or fabletics. I end up going to my shipping email and looking at status and THEN it takes you to DoorDash and tells you it's been returned to the facility. Then I call and my item is sold out and I can't get it. I cancelled my membership.
Hello Rachel,
Thank you for your feedback. We're truly sorry for your experience. We understand your frustration with membership value, product quality, and shipping issues. We know it's disappointing when credits don't go far, quality feels inconsistent, and communication breaks down with deliveries. Your concerns are valid, and we take matters like this seriously. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I like the clothes but if I'm paying x amount of money each month for a member credit I really don't feel I should be charged $7.50 for tariffs! If you have to raise the non member price then whatever or maybe just pocket less money? I'm not sure why my MEMBER credit doesn't include the fees from the yam in office?
Hello Sarah,
Thank you for sharing your feedback. We're glad you enjoy the products, but we're sincerely sorry for your frustration around the tariff charge, especially when you're using a VIP credit. We understand how disappointing it can feel to pay a monthly fee for membership and still encounter unexpected charges at checkout. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
I love fabletics. They have alot of nice & comfortable things to wear no matter what it is. If its working out or just a casual day of running errands.
I do not like their subscription requirement to get good prices. Regular pricing is ridiculous and overpriced. I'd purchase more often if prices were somewhere in the middle.
Hello Vicki,
Thank you so much for sharing your thoughts with us. We truly appreciate your honesty and your willingness to provide feedback. We're glad to hear that you like the quality of our clothes! It means a lot to us that you enjoy the products we work hard to create. At the same time, we completely understand your concerns about the subscription model and pricing. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
The bra I ordered didn't fit right, I didn't like the quality. The scrubs were very nice and good quality but now I feel the are over priced
Hello Liz,
We're truly sorry that the bra you ordered didn't fit well and that the quality didn't meet your expectations. However, we're glad the scrubs were nice and of good quality. We also understand your concern about pricing. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
Toda su ropa tiene una impecable calidad y diseño me gusta como queda en el cuerpo y la variedad de colores que ofrecen
After opting out of the membership and asking to be unsubscribed I still receive emails almost daily!
Hello Daniel,
We're truly sorry that you're still receiving so many emails despite opting out of the membership and requesting to be unsubscribed. We completely understand how frustrating it is to feel overwhelmed by unwanted messages, especially after you've taken steps to stop them. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
The person who help my daughter and I is very helpful, knowledgeable and attentive. He answer our questions and inquires in a kindly manner.
I am a BlackVIP level member and have spent nearly $10,000 in your stores. I will continue to purchase in person from your storefront but will not buy from you online again. The only way that will happen will be through the store manager who places the order for me. I have been burned several times from your online store and it has resulted in lost packages, terrible customer services, and no trust in your online company. Your stores in person are amazing and have excellent managers.
Hello Marci,
Thank you so much for taking the time to share your experience with us. We sincerely appreciate your loyalty as a BlackVIP member and the nearly $10,000 you've invested in our brand. Your support truly means the world to us. We're genuinely sorry to hear about the challenges you've faced with our online store, especially around lost packages and our Member Services Team. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I haven't had the opportunity to try anything I like for about two years now because nothing I like is available in my size. I have tried repeatedly to cancel my membership and I always have a at least 1 hour and 50 minute wait on the phone, which I have to call to cancel because there is no way to cancel online. I HATE fabletics. IF i can find something that I can tolerate, it is worth $25 and they take one membership point, which costs $60 plus tax. And lastly, I always have to pay shipping and tax on every order. This feels more and more like a scam.
Hello Tara,
We're truly sorry about the ongoing frustration you've experienced with your membership, including the difficulty finding items in your size and the long wait times when trying to cancel. We understand how disappointing it is to feel limited in your options and to face challenges with cancelation and additional fees. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
Easy to purchase and easy to wear - what more could you want! Quality is top notch - price is fair. They showed up when promised.
Love fabletics.com just wish the clothes weren't so tight and prices so high. Other than that one of my fav places to shop! I love the costumer service they are the bomb! They will try and help you with whatever however they can! I've had great experiences with them!
I have worn the define powerhold leggings for years now and love them, but recently the quality has gone down hill. They normally last me at least a year rotating between 5 or so pairs, but the last two orders I placed had threads in the waistband coming undone the first time I wore them. I haven't gained any weight… I actually lost about 10-15lbs so this should not be happening. When I chatted about getting an exchange, I would have to find a box or shipping bag, send back the defective items, and wait until they had been processed to get replacements sent. That means weeks of not having the items I ordered. I ended up canceling my membership and don't know if I will actually go back or just find a new brand to buy from.
Hello Tabatha,
We're truly sorry about the decline in quality and the issues you faced with the waistband threads, especially given how much you've relied on them over the years. We understand how frustrating it must be to deal with the return process and the wait for replacements, and how that impacted your decision to cancel your membership. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
High Quality products! Everything pretty much fits true to size. Fast Shipping. It's all worth it. I don't get my workout clothing from anywhere else.
I love the profuct all my workout clothes are from fabletics and fabletics. It is so reliable and comfortable. Love the material and will keep buying more.
I just ran short on funds when moving into retirement home. Will be ok soon. All of your products are first class. Thank you
Always quick to find what I am looking for, priced right and its easy to pause when I am not interested in purchasing.
There is great variety, but so many items are often out of stock, especially in my size (small). Shipping is fast and packaging is low waste.
Hello Jeni,
Thank you so much for your kind words about our products, pricing, and variety. We're glad to hear you appreciate the fast shipping and our efforts toward low-waste packaging. We also understand how frustrating it can be when items, especially in your size, are frequently out of stock. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
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Hello April,
Thank you so much for taking the time to share your thoughts with us. We truly appreciate hearing from you and understand how important it is to find the right seasonal pieces in your preferred size. We also completely understand your desire for more summer options, especially when there seems to be an abundance of sweatshirts and fewer choices in size large. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia