About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I was a member with Fabletics for around 10 years. I recently discovered that they will no longer ship to my address. This change was not announced, nor was I in any way notified of the change. I found out by having multiple orders returned to them by their shipper, and customer service eventually (after about a month) admitted that they'd changed their shipping services and would no longer deliver to me. Their website still claims that they should deliver to me, more than 3 months after they told me they do not. After experiencing this dishonesty and complete lack of concern for existing customers, I have canceled my membership.
I'm trying to find some clothing that actually fits me from Fabletics. But they trick you. You go to exchange the clothing and they ship something to you right away, but you may not realize you were just charged for that. Then when you return the first thing (that you needed to exchange) they just give you store credit. That's manipulative and misleading. On top of which, while you're waiting MULTIPLE weeks for your return credit to hit your account, they may just go ahead and charge you again for the monthly VIP credit. The whole things feels like (because it mostly is) a scam.
Hello Drew,
We're sincerely sorry about your experience, and we understand how frustrating it must be to feel misled by the exchange and return process, especially when dealing with unexpected charges. It's certainly not our intention to create confusion or make you feel manipulated in any way. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
When you first join, the prices are great, but after that first order, the savings aren't real significant, especially when you have to use the monthly fee as a credit towards something that isn't always worth the $60.
Hello Gina,
We truly appreciate you sharing your experience. We understand that while the initial prices and savings can feel great, it can be disappointing when subsequent discounts don't seem as significant, especially when the monthly charge needs to be used as credit on items that may not always feel worth the cost. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I like fabletics as a brand, however they do have some shortcomings in that wait times for checkout and returns in store can be lengthy and I haven't been able to get the amounts advertised for returning in store. They can never process it and always just refer me to customer service and I have returned a ton of things ordered online in store so I kinda feel cheated and mislead.
The quality of the material has been diminishing in recent years. The power hold leggings used to be thicker and better quality. They are now thin and see through, without nearly as much stretch. They feel stiff and not nearly as comfortable as in the past. Also, many items are out of stock. Due to this and the rising membership cost, I plan on cancelling my membership
I ordered my normal size prior to pregnancy (XS, Petite). The length was great on the pants especially since I'm only 5'½", but the actual material for the growing belly was pretty snug. There also wasn't a lot of room for my hips as the pregnancy has continued. I'm sure if I had ordered a size small it would have fit better, but I don't think the length would have been right for my legs.
Hello Shaina,
Thank you so much for sharing your experience with us! We truly appreciate you taking the time to provide such detailed feedback about the fit of our maternity scrubs. It's wonderful to hear that the length worked well for you, especially given your height, but we completely understand how important it is for maternity wear to comfortably accommodate a growing belly and changing hips. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The quality of the clothes are good and the pricing with VIP membership is worth it (without the deals I'd not buy at regular price) but you must monitor each month to skip or buy. So far it's worth it, not sure if this will be a long term
Membership.
I'm a personal trainer and I'm in leggings almost every day. I've tried many brands in the past but always find that my Fabletics are the best. They feel good, look good and last after many, many washes. It's the brand I recommend to all of my clients.
I am very unhappy and was to cancel this subscription. I was having money taken out directly but just lost the credits to purchase so its like they just had access to literally steal from me. Its unacceptable and totally sucks!
Hello Debra,
We're sincerely sorry for your frustration about having money taken out without being able to use your credits as expected. We understand how it feels like you were taken advantage of, and that's definitely not how we want you to feel as a member. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I love Fabletics so much, my only thing to criticize as of late is that certain bottom styles have been made poorly and see through. I buy Fabletics because I love Athleisure and I work in a lax work environment so I'm comfortable. But whether in the gym or at work I want to be somewhat modest and having pants that you can see my butt through them doesn't help. I'm here for the sales and using my monthly credits. I love my membership and the way I can skip.
A portion of my return was rejected due to the new 30 day return policy change from 90 days. My purchase was made while the 90 day policy was still in place. The cashier just refused my return even though it still stated 90 days on my receipt. I will be canceling my membership. Thanks for no customer service.
Hello Jeanene,
I'm really sorry to hear about your frustrating experience with the return process and the change in the return policy. It's completely understandable to feel upset when a purchase made under one set of expectations doesn't get honored as promised, especially when the receipt clearly states the previous 90-day window. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Items purchased, tummy control, leggings, purchased as a 3X, but fit more so like a one X. I had also received a severe rash due to the waistline which lasted almost 3 weeks called in to make my complaint., told them to remove my account, credit cards, and they still have the audacity to still use my credit card and charge me a member membership. Even after I expressed that, I no longer wanted to use their services due to false advertising. Be aware this agency will still try to collect their money and use your credit card and create unauthorized charges
My experience shopping with Fabletics was great. I love the scrubs, they many colors and styles to choose from. I was so happy that they had tall size. Since January I have purchase 2 more scrub sets and was completely satisfied with my purchase and fit. Received lots of compliments from coworkers at the hospital I work at. Gladly passed it on that I shopped online with Fabletics.
Fabletics is easy to navigate, and their clothes are the best! Great quality and sizes are very true to size!
I love how they show multiple models in the same outfits to give you an idea of a similar body type and or the size you typically wear!
I've purchased many products from this company and I love their brand. They have some of the most comfortable and suitable leggings and other items I wear throughout the week. Their products are good for working out, lounging and running errands around town. I'm pleased with the customer service and the products I receive for the money I pay
It is super frustrating when the sizing is not the same. I have ordered my "usual" size for a couple different items just for them to be too big or small and have to send them back for a different size. By the time they get back, the color/size I need is gone. I, also, wonder where the rest of a couple of shirts I got are?! I am petite 5' and do not like the 'cropped' style, but sometimes you don't know until you get, because the product descriptions don't tell you they are cropped. Just frustrating all around, probably won't order anymore.
Let me start by saying my were "short" standing at first but boy was I shocked. The fits are great and I like most styles. I own a small business and I like you guys embroider polos and some other fits. Would like to see some more color fits in all fits. Other then that I love the clothes and look forward to representing the Hart brand
I am a BlackVIP level member and have spent nearly $10,000 in your stores. I will continue to purchase in person from your storefront but will not buy from you online again. The only way that will happen will be through the store manager who places the order for me. I have been burned several times from your online store and it has resulted in lost packages, terrible customer services, and no trust in your online company. Your stores in person are amazing and have excellent managers.
Hello Marci,
Thank you so much for taking the time to share your experience with us. We sincerely appreciate your loyalty as a BlackVIP member and the nearly $10,000 you've invested in our brand. Your support truly means the world to us. We're genuinely sorry to hear about the challenges you've faced with our online store, especially around lost packages and our Member Services Team. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
While Fabletics offers a wide variety of quality products, one significant area of concern is the lack of attention to adequate timeline for shipment of orders. Customers are often left without a clear expectations or timely updates regarding their orders, which creates frustration and undermines the trust of the company. Consistent and transpartent communication about shipping timelines is essential for a positive customer experience, and unfortunately, this remains a major shortfall for the company. Improvements in this area are strongly recommended.
Hello Tinamarie,
Thank you so much for taking the time to share your experience. We truly value your thoughtful and constructive feedback. We're deeply sorry to hear that your recent interaction with our shipping process left you feeling disappointed and frustrated. That is never the experience we want for any of our members. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I'm usually not a fan of any club type of experience but I thought I would give them a try. The clothes are OK. I don't think they run true to size and I canceled immediately after my first order. I don't wanna have to remember every month to skip a shipment or worry about being charged. If you forget to skip your shipment, you get automatically charged.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tara,
Thank you for writing us a review. First and foremost, thank you for being a loyal member of Fabletics for nearly a decade. We're genuinely sorry and disappointed to hear how your experience ended, especially after such a long and valued relationship. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad