About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
View all
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered a jacket and a medium, and it was too small. I then we returned it and ordered the same one and an extra large. I got charged for both of them, but have neither one of them. I have written before about this, but nothing has ever been done. I do believe I owe one credit because I never got the jacket or the credit.
My last 3 orders have came with some shipping issue. My last order, i received 1 of 4 items and that what was received was the incorrect order. The other three items I never received, due to item lost according to the shipper. However the person that I was chatting with stated it was return to the warehouse. Now some of those items are now out stock even though my order was returned. Also their shipping issues and lack of quality assurance checks is making Fabletics look very bad and skemming customers out of their money.
Hello Larry,
We're truly sorry for the repeated shipping issues and confusion with your orders. Receiving the wrong item, hearing your package was lost, and now facing out-of-stock items is understandably frustrating. Your concerns about quality assurance and shipping are completely valid, and we take them seriously. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
These shorts are the best shorts I've ever owned. They are light weight, breathable, yet controlling in the right areas. I never have to worry about them being see-thru either. I won't ever wear any other brand shorts - OR leggings. And LASTING?!? I'm STILL waiting for my first pair to wear out- from 2 years ago.
Today I wore the oxblood jumpsuit to the movies. Loved it and received lots of compliments. I can wear to gym, grocery stores even as lounge wear but when I went on date day it was a hit and talk about comfort and elegance this jumpsuit holds it
The only clothes I wear is from Fabletics! Extremely comfortable. I wear it to work, to work out in, casual every day wear. It is the one and only store that if I walk in, I know I will walk out with something.
I've been with Fabletics from the beginning. I own just about every style and color and have filled an entire chest of drawers with all of my favorites. I've found no other workout or leisure wear that's as good, affordable, and stulish. I've owned them all. I will be a Fabletics girl for life! I'm 68 yrs young and 100% endorse this brand!
I became a VIP because I wanted to take advantage of their two pairs of yoga pants for $24.95. I did not like the idea of my card being charged $59 if I don't skip a month or buy something before the 5th of the month. That is a very bad plan and should be changed.
I work in the fitness industry and wear workout stuff on a daily basis. I used to be a big fabletics fan but have found more recently their clothing to be too trendy for work, not professional enough. The few items I've gotten that are suitable don't meet expectations. One pair of pants pilled immediately, and showed lint terribly. Overall, I'm not impressed with Fabletics anymore.
Hello Heather,
Thank you so much for sharing your honest experience. It truly means a lot to hear from someone with your background in the fitness industry. We completely understand how important it is to have workout gear that not only performs well but also feels professional and suitable for your daily routine. It's clear that recently, our offerings haven't met those expectations for you, and we're really sorry to hear that. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The quality and thickness of the powerhold leggings has gone way down. Most are lined with white. Why? No one knows why this is even an option-bend over once and you can see the lining and the silhouette enlarges even the smallest of girls. These used to last and now I get a few months and then they stretch out and sag in the butt due to the quality of the material. Go back about 8 years to the ombré leggings in the thick and stretchy material and you will see what I mean.
Hello Cindy,
Thank you so much for taking the time to share this thoughtful and detailed feedback. We completely hear your concerns about the changes you've noticed in the quality of our PowerHold® leggings, especially as someone who clearly knows and loves the product from way back. Your point about the white lining and how it impacts both the look and function of the leggings is absolutely valid. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I really love everything I've gotten. The leggings and shorts have great hold but don't feel tight. You actually got the torso right on the jumpsuits. Need to order another one btw. Great value all around. I like shopping in the store better only because the staff has been able to make size suggestions and give me details on how they feel about the fit. If I had 1 tiny change, I would make the waist a little bit smaller for better hold while weight training.
I enjoy the pants, they are soft and light. Perfect to take for traveling. I might be one of your oldest customers (67 years old). I got them also for my daughter, daughter in law and my 21 year old granddaughter. Wow!
I get lots of emails about sales that don't exist (i. E. 2 for 35 shorts sale). Only to find that not until you load them into the cart that the sale doesn't apply. Also, because they use redundant offerings of the same product, it takes forever to find what you are looking for
Hello Timothy,
We're sorry for the frustration caused by the misleading promo emails and the difficulty finding the right products due to repetitive listings. It's important that promotions are clear and shopping is straightforward. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I have worn the define powerhold leggings for years now and love them, but recently the quality has gone down hill. They normally last me at least a year rotating between 5 or so pairs, but the last two orders I placed had threads in the waistband coming undone the first time I wore them. I haven't gained any weight… I actually lost about 10-15lbs so this should not be happening. When I chatted about getting an exchange, I would have to find a box or shipping bag, send back the defective items, and wait until they had been processed to get replacements sent. That means weeks of not having the items I ordered. I ended up canceling my membership and don't know if I will actually go back or just find a new brand to buy from.
Hello Tabatha,
We're truly sorry about the decline in quality and the issues you faced with the waistband threads, especially given how much you've relied on them over the years. We understand how frustrating it must be to deal with the return process and the wait for replacements, and how that impacted your decision to cancel your membership. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I love their clothes. It lasts a long time. My issue is with the credit system. They'll charge me $65 a month if I don't skip … fine. But then if I want to buy something that's on sale that's worth less than my credit … I lose money. I often found items on sale that I wanted and it never made sense to use my credits. I had to cancel.
I have so many (at least 100) leggings, flares and shorts and love the fit and love the look. The only downside for me is that I have been able to wear the flares as dress pants until recently when fabletics put their logo on the pant leg. Only thing I was disappointed with. I am trying the dresses now for summer.
I ordered 4 pair of pants and they didn't fit. I requested a refund and received it. Then $59 charges started showing up on my card. I received one after calling for a reason for the charge but notice a 2nd charge that I have not received.
Hello John,
We're sorry for the unexpected VIP membership fees appearing after your refund—it's upsetting to see charges you weren't prepared for. We understand how concerning it is to find multiple charges without clear notice or explanation. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I've been a VIP member for years. I think it's so stupid that if something is on sale or mark down or cheaper than the VIP pay in… that if I use my VIP credit I'm paying way more than what the item is priced and not even getting the sale price. What a $#*!ing scam. VIP credit should be used like cash, not per item. I hate that only "new VIP members" get good deals. What about the rest of us? That have been here forever.
Hello Brianne,
We truly appreciate your loyalty as a longtime VIP member and completely understand your frustration with how VIP credits work, especially when it feels like you're not getting the full value on sale or lower-priced items. Your feedback about making credits more flexible and rewarding existing members is important to us. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I I ordered XXL bras wireless and they all came too small. Look like they were for a teenage adult. I was very dissatisfied. The quality was good. The material felt great and they looked amazing but I couldn't fit neither one very disappointed on the size.
Hello Charlotte,
We're sorry to hear that the wireless bras didn't fit as expected. We understand how frustrating it is when sizing doesn't match what you need, especially when you liked the quality and look of the bras. Your feedback about the sizing is important to us. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I returned 4 items & it was set up as pay 4 but I'm still getting notices that they were not able to debit my old account for payment. I returned my whole order but still being asked for payments. It's been really frustrating!
Hello April,
We're sorry for the confusion and frustration caused by the ongoing payment notices after your return. It's important to us that your account reflects the correct status, and we want to make sure this is resolved quickly so you're not receiving unnecessary reminders. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
The 80% of discounts 1st time buyer gets why don't the VIP Members get that too after paying $60/month.
We love the quality and materials but we need the prices to be same as first time buyers so we can enjoy our shopping too.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vickie,
We're sincerely sorry about the trouble you've had with your order and the charges for items you never received, and not only have you received the wrong size, but also been charged without receiving either jacket, despite your efforts to resolve it. We understand how disappointing this must be, especially when you've already reached out for help. We will send you a private message right away to address this promptly.
Best,
Allison