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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    845
  • Value
    852
  • Shipping
    830
  • Returns
    594
  • Quality
    811

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user clarissac5
Texas
1 review
5 helpful votes
  • Send Message
July 3rd, 2017

Website has major issues. Can't scroll properly, it jumps around. Unable to "skip month" and was told by customer service to use Internet Explorer instead of Google Chrome, but same jumping issue. Live Chat is NEVER available, I have tried many different times. Calling customer service takes too long and is overseas. I never receive emails from them even though my address is correct on the account. I like the products and have been with them a couple of years. But I am a bit over it and am thinking of cancelling, but I have a credit I need to use!

Date of experience: July 1, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Clarissa,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

Thumbnail of user robint397
Canada
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Love every purchase I've made. The quality is amazing! Love the sales! Always order the tall option, I'm 5'10". I will never wear pants or shorts without pockets again!
Only thing I could suggest, is that leggings be available to purchase in the summer. Year round.

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Robin,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user maryl327
Arizona
1 review
1 helpful vote
  • Send Message
March 7th, 2017

Wow! I ordered a few items here with the promise of a huge discount (which was no discount-trust me! It was SO expensive I would have done better with just going to sports authority) if I signed up for some VIP which never covered a monthly charge. But here I ended up paying every month! This is a total scam. The clothes I ordered didn't fit and they were not what I ordered at all. I had to call to get this charge taken off my account. Hopefully it will. I am going to report this to the Better Business Bureau. I will NEVER order from them again and will tell all my friends about this scam.

Date of experience: March 7, 2017

Thumbnail of user christinew310
Florida
1 review
1 helpful vote
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July 7th, 2019

I neglected (my error) to skip June; thus, when I checked my account mid-June I had one member credit. When I skipped July (today), I discovered I had two credits. I began an on-line chat inquiry and was told I had not skipped May (I know I did). After 30 minutes of back and forth nothing was resolved. The representative's only solution? Spend the two credits and the tech department will "look into the issue" so it doesn't happen again. This is no way to run a business or treat customers. I would have expected an apology and a one-month refund to my credit card. Sadly disappointed.

Date of experience: July 4, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Christine,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user samuelf131
Hawaii
1 review
1 helpful vote
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December 31st, 2020

They make become VIP member without explaining that you have to pay $49.95 monthly fee for it. So you look for a bargain on clothing but end up paying $49.95 every aside from what you pay for clothing. Would not recommend. And customer service is bad.

Service
Value
Shipping
Returns
Quality

Date of experience: December 31, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Samuel,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user kaylees61
Canada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I've bought a few of my favourite pieces from Fabletics and a few less then great. Overall I am satisfied with my purchases. They used to have some real detailed sweaters and long sleeve tops for winter. I'm hoping to see some more of those soon!

Service
Value
Shipping
Returns
Quality

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kaylee,

Thank you for providing feedback about your experience with product availability. We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user connors125
Colorado
1 review
0 helpful votes
  • Send Message
May 30th, 2022
Verified purchase

They use some weird shipping service, and i had made a mistake in my address. I attempted to contact multiple times and submitted multiple requests to change the address. No one ever got back to me and i never got my shorts :( i was really looking forward to getting them as well, but i don't think i will be ordering again because of this reason.

Tip for consumers:
make sure to triple check your shipping address. there do not have customer service

Products used:
i ordered shorts but never got them

Service
Value
Shipping
Returns
Quality

Date of experience: May 30, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Connor,

We value all feedback, so we appreciate you taking the time to tell us about your shipping experience. We'll send you a private message right now. Thanks!

Best,
Clark

Thumbnail of user courtneyc328
Alabama
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

Since joining fabletics, I've had a hard time finding things in stock. When I do finally snag something, I feel
The sizes are never the same. I'll get a large and it's huge so then a medium and it's way to small. Everything is a struggle.

Date of experience: April 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Courtesy,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user darlenej183
GB
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Fabletics raised their monthly fee and I have tried to leave them 4 or 5 tines they promise better services to no avail. I also am still waiting on a replacement item that has yet to be sent to me. I am going to again try to leave this sham of a program this month. And hopefully they won't pull money out of my account

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Darlene,

Thank you for sharing your feedback regarding the VIP membership! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user ashleyh1046
Pennsylvania
1 review
0 helpful votes
  • Send Message
February 3rd, 2022
Verified purchase

The items I see in ads are often not available, not just in my size but in any size. I have worn Fabletics for years. They were my leggings of choice and I trained and ran my first marathon in them. I never had issues with the leggings. My newer pairs that I have received will sometimes get little holes, split at the seams, or not stay up as well. I also don't find Fabletics high impact bras comfortable. I was much happier with Fabletics about 2 years ago, now I often look for alternative choices.

Date of experience: February 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

We are extremely sorry to hear about this and even more sorry to disappoint a customer. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user doushkal
Canada
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

Products are great in general. Durability is really good, colors and styles too.
Some marketed products are not always available that can be disappointing…
Customer service is efficient and very helpful, some times the quality of English is difficult to understand.
Over all love the brand

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Doushka,

We are glad you are enjoying our products! We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user kelleyz16
Canada
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

The clothes are great but expensive. Often additional charges for items plus shipping in some circumstances. They also only give you a 5 day window to skip the month so if you can't do it within those dates you are charged a credit. It is not great for anyone on a budget.

Products used:
Pants, bras

Service
Value
Shipping
Quality

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kelley,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user susanr21
Illinois
1 review
3 helpful votes
  • Send Message
February 19th, 2014

I bought one of their outfits for the $25 intro price. A month later they charged my card $49.95 and that charge was labeled as recurring. When I called they immediately agreed to reverse the charge. I think it's a scam - they are betting that people will not call dispute the charges.

Date of experience: February 19, 2014

Thumbnail of user carlyb60
Michigan
1 review
0 helpful votes
  • Send Message
May 4th, 2021
Verified purchase

The addition of over $20 in taxes and import fees is probably doing to be the thing that ends this.
Maybe other companies are folding these things into the prices for items, not sure. What good is the membership abs free shipping if we are paying $20 just to get the items?

Date of experience: May 4, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Carly,

Thank you for sharing your feedback regarding our payment process. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user victora453
New York
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I already bought pants, shirts, one jacket, and boxer briefs and I am happy with the product. The only thing is that it did take some time to receive my shipments, but overall I am very satisfied. One last thing, the prices are very economical especially if you become a vip member.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Victor,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user carolinet27
Canada
1 review
2 helpful votes
  • Send Message
December 21st, 2017

I've ordered some good items from fabletics and I like their yoga pants. However, I'm going to cancel my membership. It's too much of a hassle when things don't fit and it's easy to forget to skip a month. As a Canadian, it's also becoming too expensive because of the exchange rate.

Date of experience: December 18, 2017

Thumbnail of user danielc3498
New York
1 review
0 helpful votes
  • Send Message
December 3rd, 2022
Verified purchase

They charged me for VIP even though I clicked skip on the first of the month. The page must've not appropriately submitted. Either way, the system is obviously meant to take money from unsuspecting customers, and while I don't need the money, others might, and this is an $#*! thing to do.

Date of experience: December 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daniel,

Thank you for your feedback. Our Member Services Team will contact you right away to address your skipping concern.  

Best,
Renz

Thumbnail of user colleenb340
Washington
1 review
0 helpful votes
  • Send Message
July 9th, 2020
Verified purchase

I ordered 2 BLM shirts for my mom and I and we love them. They look great. The size is a little larger than expected, but that isn't a problem because we both like our shirts a little loose. I also think it's great that the proceeds are going to the NAACP. Totally worth the purchase.

Also, I have tried so many brands and was reluctant to spend the money to try their leggings, but they are absolutely amazing and worth every penny. They're comfortable, durable, and cute! Customer service has also been helpful and amazing when I had questions.

Date of experience: July 9, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Colleen,

Wow! We are happy to hear that you and your mother love the item you bought! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!

Best,
Nelle

Thumbnail of user janag76
Washington
1 review
1 helpful vote
  • Send Message
June 1st, 2022
Verified purchase

I hate that I cannot cancel or pause my membership online, but I have to put up with a high-pressure phone call to cancel. Go ahead, steal more of my time. I figure logging in to skip each month takes less time than talking to a high-pressure sales person to cancel. Then occasionally I see something I like and buy the credit for that month. I still hate that Fabletics does business this way (even though I'm proof that it works)

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jana,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership.  Our Member Services Team will contact you right away.  

Best,
Allison

Thumbnail of user gisellea14
Mississippi
1 review
3 helpful votes
  • Send Message
November 28th, 2020

I just cancelled the membership after 1 month. I forgot to skip last month, and was
Charged. An email reminder would have been nice. I had 49 that I wanted to use, and everything in my size (medium) that I needed was out of stock.
Tried to use a coupon they gave me more an app, and did not work either.
To much to deal with, when I reached out to them via chat - I got disconnected twice.
I finally ended up calling and cancelling. Just to much to deal with for placing an order!

Date of experience: November 28, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Giselle,

Thank you for sharing your feedback regarding the overall experience you have encountered with Fabletics. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Nelle

Thumbnail of user bobf187
Utah
1 review
4 helpful votes
  • Send Message
January 23rd, 2019

You pay a monthly fee for the slowest shipping ever. We got some leggings and there was a hole in one of them. Shipped them back and still waiting on the replacement several weeks later. It's a terrible business model and is only frustrating. The customer service was nice.

Date of experience: January 20, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Bob,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user ashleys1264
Massachusetts
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

Nothing in my size is ever in stock. There's no way to filter to show in stock only. I've also skipped several times and somehow still get charged the membership. Overall not a great experience. I used to love the fabrics and fit but this has also declined overtime.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user andreww784
Kentucky
2 reviews
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

Ordered Christmas presents for my wife. Planned early this year and purchased well in advance. When products didn't fit she was unable to return due to the return window being over. Needless to say we're not going to purchase anymore products and will return to her normal lulu outfits.

Date of experience: June 1, 2020

Thumbnail of user chloem237
Australia
1 review
0 helpful votes
  • Send Message
April 6th, 2024
Verified purchase

I love all my Fabletics products. They are long lasting, comfortable and stylish. They were there for me when I was regularly weight training 5 days a week, and then there for me through pregnancy and postpartum. I just wish that there were Fabletics stores in Australia that I could go to.

Date of experience: April 6, 2024

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Chloe,

Thank you for taking the time to leave a review and your feedback about our stores is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user carolinek192
Connecticut
1 review
0 helpful votes
  • Send Message
June 12th, 2020

I signed up for VIP and got charged an extra 49.95 and 47.75 for not cancelling fast enough after the initial deal for leggings for $24. I'm a broke college kid just trying to get some leggings and this company just took 100 dollars from me for absolutely nothing.

Date of experience: April 9, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sandra,

We appreciate the feedback you shared! We value your business with Fabletics. Our Member Services team will get in touch within 48 hours for further assistance.

Best,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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