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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    845
  • Value
    852
  • Shipping
    830
  • Returns
    594
  • Quality
    811

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,258
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user natalieb622
Canada
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

While subscribed to Fabletics, I was able to receive many new styles that fit well and we're so soft. I liked that my subscription gave me a free item each month, but I had to make sure it was the same as the cost, if not more, so I would get my moneys worth.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Natalie,

Thank you for the nice words that you said about our products and the VIP membership. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user jacquelined409
Illinois
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

Unfortunately I was not a fan. Item ran all the way up the from the crotch to the back in my first wear. Therefore I was walking around with my panties showing and nobody even told me! How embarrassing. Things happen but I had such high expectations and they did not fit the bill.

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jacqueline,

Thank you for the feedback! We are sorry to hear that you were not satisfied with the quality of your purchase. We are continuously striving to satisfy our member’s needs, so we will be contacting you within 24-48 hours for further assistance.

Best,
Jane

Thumbnail of user elizabetho423
Oklahoma
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

They are very good at getting items to you, and if an item will be delayed they also let you know. Which is pretty unusual in the world of customer service. They don't wait until the customer notices it should be arriving and then having to contact them to find out where its at.

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Elizabeth,

Thank you very much for such a great review! Your feedback is such an inspiration for us to strive to provide excellent customer service to our members.

Have a wonderful day!

Best,
Bella

Thumbnail of user lukeh385
Minnesota
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Love Fabletics. Great quality product. But overpriced, but if you wait for a sale then items are really cheap

Date of experience: July 4, 2024

Thumbnail of user annamariel14
California
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Fabletics has been my go-to for all my fitness outfits! I love love love them! Always happy with my purchases and they never cease to amaze me every single time!

Thank you so much for making the best outfits ever!

Much love to you all!

Keep healthy!

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Anna Marie,

We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.

Best,
Lia

Thumbnail of user joanv82
Georgia
1 review
0 helpful votes
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September 30th, 2020

They suck you in with a great price on leggings for new members. I thought it would be like most brand memberships that you get discounts and maybe earn points but instead they charge your card $50 a month (for nothing!) and hope that you do not notice! They provide not notice that the charge is about to be made or that it has been made. When you go to their website you cannot even see how much credit you have - if this is not a scam then why are they trying to hide it from their customers? When you do notice they will only refund part of the money and say you have to spend the rest on their merchandise. If they had products that were worth the $ they would not have to trick people into getting charged $50 per month that can only be spend on their overpriced products.

Date of experience: August 22, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Joan,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user rachelk23
Pennsylvania
1 review
12 helpful votes
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July 14th, 2015

Now I do understand the system and that you have to say skip this month between the 1st and the 5th, but every time I call them to cancel (you have to call and talk to a foreign person) they offer me a credit. Took it this time, but yet again they did not give me the credit and charged my account. I am furious. The last outfit was cheap and ugly. Nothing like the picture. Too bad Kate Hudson has her name on this crap of a company. I would run if I were her. Never doing business with them again.

Date of experience: July 14, 2015

Thumbnail of user reneer502
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

It is so frustrating that you deliver to Canada but you can't get us return labels without a huge ordeal. You guys sent me the wrong product. I had to sit on the phone for 30 min with a laptop to get return label. This isn't t the first time this has happened and it is making me want to end my subscription to be honest.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Renee,

Thank you for taking the time to leave a review. We are sad to know that you received the wrong product and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user carih47
Oregon
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

The intro offers are great but not a single thing in their catalog is worth the full price.

Date of experience: August 1, 2024

Thumbnail of user judyp631
Montana
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I wear a size 4-6 depending on fit, so ordered a medium due to my waist. (Injury) I can get these in but they're so restrictive I can't keep them in. Sent back fir a size large 2 weeks ago. Waiting.
I love the fabric. Best of all brands I've tried, now just need to get the fit right.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Judy,

Thank you for sharing your experience with the size of the item you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user janines167
Maryland
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

The website is slow to update available colors when you select an item. Also, it is frustrating that the same item is shown in separate listings but in different colors. I always feel like items are hidden so I spend way too much time when shopping the site trying to make informed choices. My time is limited and precious.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Janine,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user caseyc531
Ohio
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

I did have a repetitive issue with a particular product and submitted a nice but constructive review. I expected to receive any type of acknowledgement from the company, a simple "thanks for your thoughts and we will look into it" was all I was looking for, but nothing. Nonetheless, I continue to purchase other products and am very satisfied.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Casey,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you got from us. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user aimeeb91
Illinois
3 reviews
0 helpful votes
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June 12th, 2024
Verified purchase

Durable, comfortable, and stylish. These shorts are top notch... Amazing for casual wear or for working out. Dress them up with a polo for a quick game of golf..

Date of experience: June 2, 2024

Thumbnail of user anhoag
Missouri
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

All of the outfits I've ordered from Fabletics has fit me perfectly. I am an xxs so it's always hard for me to find workout clothing that fits and functions the way it's supposed to. I never have to worry about the fit with Fabletics! My monthly subscription gives me a new outfit to look forward to every month!

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello An-Hoa,

Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!

Best.
Renz

Thumbnail of user melissaw133
Texas
1 review
0 helpful votes
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March 27th, 2018
Verified purchase

I order several of the same outfits for myself and a few friends. The items came after the time i needed them and when I got online to make a return I then realized that everything i had ordered was final sale. Fabletics did work with me on the order but for future i feel like final sale should be noted large and towards the top of the page and then again at checkout before you process your order.

Date of experience: March 25, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Melissa,

We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.

Best,
Sherry

Thumbnail of user rosiem11
GB
1 review
18 helpful votes
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February 12th, 2016

I ordered 1 item and apparently signed up for the VIP membership too- like many others £44 was taken from my account. I was shaking with anger on the phone insisting on a full refund and to have my details removed. The phone call was aborted 3 times by the staff on the other end! Thus making me more upset and angry. They refused to give me a refund, eventually after a lot of shouting on my end I asked to speak to a manager, I was kept waiting and waiting then they finally agreed to refund my money and cancel my account. They know full well what they are doing to people, deliberately misleading customers! It is an absolute disgrace, I will certainly never buy from Fabletics again. What a shame, I used to like Kate Hudson.

Date of experience: February 12, 2016

Thumbnail of user woranuchs
California
1 review
1 helpful vote
  • Send Message
March 1st, 2021
Verified purchase

The price for first purchase and some special deals were good. Quality is decent for the price, but I don't need that many work out clothes, so having to remind myself to "skip this month" for subscription is kinda extra work and annoying for me (though it's good to have an option to be able to "skip"). And when I forgot to "skip", I gotta think what to spend it on. Therefore I'd rather unsubscribe monthly payments and just buy it whenever I see something I really like/want.

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Woranuch,

We are sorry to hear that you're unhappy with how our VIP membership program works. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user amandal1805
Montana
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Several times in the last few weeks, I have been unable to either check out items for purchase or the item won't load in order to purchase. This was not a onetime problem, but one that continued over several days with several transaction attempts. It's tough to support a company when the website won't let me purchase items due to a continued error message. It's also frustrating that it's difficult to find customer support that isn't through Facebook.

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Amanda,

It is with great regret that we received your feedback regarding our user interface. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user sabrinae63
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

The price is to high and I don't feel like it's made for short chubby people. The straps of the sports bras are always at least 2 inches to long even when they are adjustable. The colors are nice but the styles lately have been not great last summer had much nicer styles. They rarely have the longer shorts with pockets. And the pants I like don't come with the side pockets only the one on the back.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sabrina,

Thank you for taking the time to leave a review. Your feedback about pricing and selections is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user yourm17
Illinois
2 reviews
4 helpful votes
  • Send Message
May 19th, 2017

That all responses have a general response to the bad reviews with the same comment. This mean s they don't care and the a customer service person will reach out to me to keep my membership. Piss off.

Date of experience: May 17, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Thumbnail of user jeanettem54
Illinois
1 review
2 helpful votes
  • Send Message
January 17th, 2019

I placed an order in September of 2018 during a "2 for 24" promotion which was advertised on TV and online. I received the product which I was very satisfied with, but I did not place any subsequent orders. However, in January of 2019, I noticed that I had been charged $49.95 each month from October 2018 through January 2019 for a VIP Membership. I contacted Fabletics and explained that I did not purchase the membership. I was told that it is their policy that you are automatically subscribed to the membership during the check out process, but you can cancel at any time. Fabletics would not refund my credit card. This is a deceptive if not fraudulent practice. I will never place another order with fabletics and will tell as many people as I can of my experience.

Date of experience: January 14, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jeanette,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user jillw366
Massachusetts
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I hate that Fabletics is subscription based and you can only get discounts by being a member and having to opt out on months I don't wish to buy anything. It is a poor business model. I only participate because my teen likes your leggings.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jill,

Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user carriannes2
GB
1 review
0 helpful votes
  • Send Message
February 6th, 2021
Verified purchase

Threads have come out of the trousers already (worn twice) but the worst thing about it is that I signed up not knowing that I'd be signed up for vip membership and they have just taken £49 out of my account! What the hell! I literally have a very small amount of money, hence why I bought a sale item! You have cleared my bank account out! I did not want this and definitely don't remember anything saying I was going to be charged to be a member! I don't even want to be a member! It was a one off purchase. Very poor, not clear. Bad form guys! Bad form!

Tip for consumers:
Dont

Products used:
Trousers

Service
Value
Shipping
Quality

Date of experience: February 6, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Carriane,

Thank you for sharing your feedback regarding your overall shopping experience with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user heathers2569
Ohio
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

I've been a member for likely a decade, have bought many many items but the last few years the styles are no longer appealing to me and disappointing. I called a few months back to cancel but didn't since I had a return pending and points so I didn't. I used to find it hard to choose with so many options i loved but now I mostly don't find even one I like. I guess I don't care for whomever is now designing's style. Also a pointer; not everyone is comfortable wearing only a sports bra to work out. My daughters and I are not. They are not and have the bodies for it and I never was even when was in amazing shape. Many are there to work, it's our special time, and don't want men staring in desire and women staring in disappointment. Love to see more tops in the bundles too.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Heather,

We are sorry to hear that the selections we have did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Thumbnail of user valeriew12
Texas
1 review
17 helpful votes
  • Send Message
December 10th, 2014

I have never written a review in my life but this company is so awful I just had to.
The membership is not clear, the membership is tricky and slimy!
I'm so surprised Kate Hudson put her name on this.
Customer Service was terrible when I called shocked about the charges.

Tip for consumers:
Don't shop here.

Service
Value

Date of experience: December 10, 2014

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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