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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    845
  • Value
    852
  • Shipping
    830
  • Returns
    594
  • Quality
    811

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,730
Neutral
279
Negative
1,258
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user amyv996
Washington
1 review
0 helpful votes
  • Send Message
August 23rd, 2023
Verified purchase

I have been extremely happy with Fabletics' service and quality. You can find great deals. Pausing and starting my monthly membership has been simple, but you need to stay on top of it. Overall, I am extremely satisfied.

Date of experience: August 23, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Amy,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Thumbnail of user chrisn1078
Colorado
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I find that the web site when ordering products to be a little cumbersome and confusing! Sometimes, it shows one price for and item then appears different when I'm checking out. I also find that a fair amount of the products are out of stock either on color or sizes. Hard to understand what eco, modern classic and slim modern classic and how this translates to my size.

Value
Shipping
Quality

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Chris,

Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user lisad215
Texas
1 review
3 helpful votes
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May 13th, 2017

I do like my items, but returned one for different size and have been told twice it has been shipped but I still haven't received it. Getting the run around from customer service which is in the Philippines

Date of experience: May 11, 2017

Thumbnail of user alyssap224
Colorado
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

I am so glad I purchased my first sports bras and leggings from Fab. I am in love with the way they slim down the appearance & are so smooth. These are extremely comfy, stay where they're supposed to, & will make you feel amazing!

Date of experience: April 3, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Alyssa,

Amazing feedback on the products you got from us! It was really a pleasure doing business with you! Thank you for choosing Fabletics! We hope you will always have a great experience with us in the future!

Best,
Allison

Thumbnail of user debray257
Arizona
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

The fantastic range of colors, textures and style are based in the fine workmanship that allows wear for years.
They ship the proper order on time and the customer service people are great. What more could I want?

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Debra,

We are glad that everything worked out for you. We here at Fabletics do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.

Best,
Allison

Thumbnail of user paty63
Florida
1 review
1 helpful vote
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August 18th, 2023

DO NOT BUY FROM THIS COMPANY! My husband ordered some pants from them. The quality crap. We sent them back. The company was good about the return and did refund us the money. However, it's been 6 months since the purchase and today my husband found where they've been charging us $59.95 a month for a "membership fee" he didn't agree to. That's $640 that, in my opinion, they have stolen from us. After reading reviews I see we're not the only ones it's happening to.

Tip for consumers:
They owe us $640 for a mmembership we didn’t agree to.

Products used:
Pants

Service
Value
Shipping
Returns
Quality

Date of experience: August 18, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Pat,

Thank you for sharing your experience with our products and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user maryf435
Minnesota
1 review
0 helpful votes
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April 13th, 2019
Verified purchase

I have been very pleased with the array of styles and accessories in the Fabletics line. It is difficult for me to justify purchases every month or even a 49.00 monthly budget for workout wear, but I am please with the items I have ordered.

Date of experience: April 11, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Mary,

Thanks for the shout out! We're glad you enjoy our unique styles. At Fabletics, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 844-322-5384 and Live Chat from 6am - 6pm (PST) 7 days a week.

XO,
Ivy

Thumbnail of user claudiao7
Texas
1 review
4 helpful votes
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January 5th, 2017

I was shocked to get my fabletics workout wear, only to see how horrible to quality is. I shop for my daughter at Forever 21, and the tank tops you get there for 2.00 are the exact same quality as these 35.00 US tanks I get from Fabletics. Kate Hudson... I would not be advertising/promoting this BRAND! My sister ordered same day as me and for the first time as well... she too is beyond disappointed.

Date of experience: January 5, 2017

Thumbnail of user danr1305
New York
1 review
1 helpful vote
  • Send Message
April 27th, 2022

You want all my info before I can even see what you're offering?
That would be like being asked for my driver's license as I tried walking into any store.
It's absurd.
Good thing I read all of these reviews before I wasted my time.

Tip for consumers:
As far as what I’m reading from all of these reviews, this appears to me that it might be made cheaply in China.

Products used:
Due to asking my personal info prior to entering website, I decided not even look at your product.

Date of experience: April 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for your review! We're sorry to hear you had such a frustrating experience, we really appreciate you bringing this concern to our attention.   Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user jonathans1524
California
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I love the shorts and underwear from Fabletics. I am 6'2" at 254 lbs. I'm in great shape and workout consistently. However, I can never find clothes that work for me. They are either to big or too small. Fabletics found that in-between for me.

Service
Value
Quality

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jonathan,

We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!

Best,
Dean

Thumbnail of user annas440
California
1 review
0 helpful votes
  • Send Message
October 5th, 2019
Verified purchase

Very difficult to return and exchange. Site not easy on phone. Confusion on vip credit versus points. Clothes are good though. I have to call too many times (returns etc) and don't have time to do that which is why I want to shop online.

Date of experience: October 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Anna,

Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user johnw6894
Missouri
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

I was annoyed that when trying to purchase a pair of shorts and shirt or some other combo all sizes and color options would show available until I wanted to place them in my cart. I wish I could select a medium shirt then only the ones available would be selectable.

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello John,

We appreciate the feedback you shared regarding the availability of our products. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user nmeuret7911
Colorado
1 review
0 helpful votes
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May 2nd, 2023

As soon as I opened the package it smelled horrible I can guarantee a cat peed on these pants and they still shipped them out anyways. When talking to customer service they didn't seem to worried about it. I will never purchase from them again.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Nicole,

It is with great regret that we received your feedback regarding the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user danielm3913
Virginia
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I have a bunch of shorts and pants from fabletics, and have absolutely no complaints about the products. They're great, and I'd recommend them to anyone. My big issue is with the website. Constantly crashing, nearly impossible to navigate, and the constant prompting to join their vip club is unbelievably annoying

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daniel,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.

Best,
Zeth

Thumbnail of user tiffanyp381
Tennessee
1 review
0 helpful votes
  • Send Message
July 3rd, 2022
Verified purchase

I love the fit of Fabletics leggings, but I don't like working out with an exposed midriff. I've considered cancelling my membership due to the lack of outfits with full mid-section coverage. You need to offer more tank tops with built-in bras/removable cups to make this membership worth it to me.

Date of experience: July 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Tiffany,

Thank you for sharing your feedback regarding the product's availability! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user elizabethh2048
Tennessee
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

I joined due to discount pricing offered on your first purchase, thinking prices would be similar as a VIP. The prices went up by 80% after my first purchase which was disappointing due to the quality of the products not being in line with the price points. I prefer SHEIN since their product quality and pricing are more in line and they do not automatically sign you up for a membership. The membership w Fab feels like a scam since you get to use your $50 monthly membership dues on 1 item up to $80, but you can end up only finding your size in an item that is under $50 which means you end up losing money. The website is not streamlined for easy shopping so you can spend hours just trying to find one thing you like that is available in your size. They are often out of sizes.

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

Thanks for sending your review! Your feedback about our promos and the VIP membership and pricing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user heatherk325
Washington
1 review
2 helpful votes
  • Send Message
February 5th, 2020
Verified purchase

The initial cost to join is reasonable. Then you have to continue to order each month unless you choose to skip that month. I really do not need another thing to remember on my calendar. Too much pressure to buy, felt like a pyramid scheme.

Date of experience: February 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Heather,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the prices of the items and remembering to skip. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user sandih2
Nebraska
2 reviews
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I wish Fabletics offered more capri styles. I don't like to workout in full length or 7/8 leggings. I like the fit, but that can also be hit or miss as with most.

Date of experience: June 3, 2024

Thumbnail of user justinr740
New York
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

It took forever to deliver and once the pants arrived they were the cheapest pieces of garbage I have ever received. Two weeks it took for you to send my pants 15 full days 11 business absolutely unacceptable

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Justin,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially the delivery and product quality. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user langl
Canada
1 review
2 helpful votes
  • Send Message
December 14th, 2018

3 things

1. For memberships, they do not update you beforehand that they are taking $$ out of your account.
2. They don't give the exact refund back (due to rates)
3. The supervisor offered a "one time 50% discount deal" (even though discounts are offered at that rate all the time), however can't even give the rest of my money back.
Not worth the time and energy. Very disappointed.

Date of experience: December 12, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Lang,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user lisat41
Virginia
1 review
4 helpful votes
  • Send Message
March 31st, 2014

Do NOT spend a penny here unless you want to be tricked into paying $49.99 every month for no apparent reason. They make it very unclear that they'll charge you every month unless you tell them not to and you can't cancel your membership online. Ridiculous, awful company.

Date of experience: March 31, 2014

Thumbnail of user samuels557
North Carolina
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

I placed an order well over a week ago and after shipping started it has been stuck in Atlanta for a week as well. Will I get my order, who knows. Its always the same thing with Fabletics. The quality is great but shipping is less than satisfactory.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Samuel,

Thank you for writing a review regarding our shipping time frames. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user galinakuyan
Washington
1 review
0 helpful votes
  • Send Message
February 13th, 2024

Why they charge monthly membership? 69$ per month? It is not worth it. They sell clothing and I wear my staff for 1-2 years, NOT months. If they will sell food like Costco, then ok... Because you will come back to this store every week, or couple times a month. And you know, the more discasting part, that they hide membership info in small text 🤮

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 20, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Galina,

Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user davea710
Michigan
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Charging 50+ dollars for the 'privilege' of seeing more; deals' is outrageous to say the least. I feel it was snuck into the whole sign up process, which was cumbersome and convoluted, and is a marketing and sales scam. I ordered and received shorts, which are fine. They are worth the $24 I paid, not the reg retail of whatever [I think is was almost triple that]. I will not be a future customer.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dave,

Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user helenw43
GB
1 review
5 helpful votes
  • Send Message
July 10th, 2015

Be very very careful falling for this company's discounts as they sign you up for £44 of you don't log in! Not very clear that you have to do it! I'm going straight to my bank tomorrow and doing an indemnity claim to get my money back! Wankers!

Date of experience: July 10, 2015

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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