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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    845
  • Value
    852
  • Shipping
    830
  • Returns
    594
  • Quality
    811

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,730
Neutral
279
Negative
1,258
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user fatemehp6
California
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

So basically it's an extra step you have to do each month! Like extra stress! Honestly I want to just cancel my membership only because of that! They charge me 54$ one time that I forgot to skip the month and now I have to spend it before canceling otherwise I would have done it sooner! And if you want to spend it, it is not gone work on sale items so it has to be a full price item!

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Fatemeh,

We value the comments you made about the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user kamip10
Maine
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

I tried shipping these items to a military base, the address popped up and my order went through, a month later I have to call because they got sent back. To be told they didn't ship there. One of the items was out of stock by the time this was all figured out. So I got a refund for the item, which isn't even enough to pay for anything on the site.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kami,

Thank you for bringing this to our attention. Your feedback about your purchase will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user sandram1217
Tennessee
2 reviews
0 helpful votes
  • Send Message
March 15th, 2022
Verified purchase

While some of the selections are nicer than others, the prices are too high in everything. The app is wonky and I hate using it. I'm trying to find a way to review recent purchase before item in a different size disappears. I'm trying to return but can't get the return label without a review. Their items are nicer quality than most brick n mortar stores but as I said earlier they are overpriced

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sandra,

Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our selection and mobile app. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user natalies537
Washington
1 review
2 helpful votes
  • Send Message
January 13th, 2021
Verified purchase

I would NOT recommend buying anything from Fabletics! I placed an order over 2 months ago and have not received anything! It says the order has "shipped" but when I track it with the courier co, it says they have not received the package from Fabletics. Customer service is basically non existent, no one answers phones, responds to FB messages or is on Live Chat. The one time I managed to get through on Live Chat the guy thwarted all of my questions and just told me the package would arrive on Dec 23 (6 weeks after a I placed the order). Of course, NOTHING showed up. I now was a refund but can't even get hold of a customer service rep. I feel like this company is a total scam and when customers get screwed over, they don't care because they already have your $$$.

Service
Shipping

Date of experience: January 13, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Natalie,

Thank you for sharing your feedback regarding the order that you placed. We deeply value your business with us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user kadenh16
Iowa
1 review
2 helpful votes
  • Send Message
December 13th, 2023

I bought underwear for a total of 17 bucks, little did I know these $#*!in monkeys that work here would take that as me wanting the vip monthly for 60 bucks… how awesome! So they automatically charged me 60 without asking and no refunds! All in all what a great company if you don't like spending ur hard earned money on things of use. The homeless people they employ at fabletics are a real catch!

Tip for consumers:
Hopefully no one else give these disgusting scam artists their money, ur just donating to a worthless cause of $#*!s

Products used:
Underwear, but even that was $#*!ty quality lmao, what can they do right???

Service
Value
Shipping
Returns
Quality

Date of experience: December 13, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Kaden,

It is with great regret that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user elizabethd1635
Texas
1 review
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase

Material seems cheap for $60+ pieces. I purchased several different styles and I went ahead and kept them because I paid so much money for them the introductory VIP initial purchase is worth it after that you're paying $50 a month for what are supposed to be $80 leggings and they do not fit or feel like $80 leggings.

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Elizabeth,

Thanks for sharing your feedback on our selections! We always welcome the opportunity to improve our products and services. We will be emailing you right away for assistance.

Best,
Tina

Thumbnail of user pcorso24
South Carolina
1 review
0 helpful votes
  • Send Message
November 21st, 2023

I ordered weeks ago and still have no package. None of the workers were helpful. Shipping says 6-10 days, it's been 3 weeks now. I ordered stuff for vacation and it never showed. They offered a $10 coupon, but I'll be canceling soon as my order shows up.if it does.

Tip for consumers:
Don’t expect anything quickly

Products used:
Haven’t received anything yet.

Service
Shipping

Date of experience: November 21, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Paige,

We are sorry to hear that you never got your order yet. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user annef528
Texas
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I'm not a fan of Fabletics membership system that charges you automatically. I don't get any reminder to skip for the month so need to set an alarm for myself or I forget and get charged exorbitant amounts of money for something I don't need. Just sell regular leggings at a normal price or an occasional sale without this membership nonsense.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anne,

Thank you for sharing your experience with the membership. Your feedback will help us know what we can do better. Our Member Services Team will reach out to you right away.  

​Best,
Allison

Thumbnail of user maxkuz1015
Alabama
1 review
1 helpful vote
  • Send Message
October 21st, 2023

Ordered 2 shorts for 24$, I never got them plus charged me 59 dollars instead. Also without my permission put a membership on me for 60$ that I didn't sign up for. And even with the membership it's a scam, if you click to use members point on a purchase it will just increase the amount of the cost by how much it's saving you. TOTAL SCAM, hope y'all go out of business

Service
Value
Shipping
Returns
Quality

Date of experience: October 21, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Max,

Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user lillied32
Louisiana
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I've tried several times to figure out where my package is over 3 months. I bought 3 pairs of underwear and my card was charged for them and I'd like my package found and delivered or my money back. I've tried several times to find a help center on the website but never make it anywhere until I received this email.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lillie,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user lyndas104
New York
1 review
0 helpful votes
  • Send Message
February 4th, 2020
Verified purchase

I ordered leggings for my 13 year old daughter who is very slim and tall. Not only were they a nice thick fabric, but they also reached to the bottom of her ankles. She is always thrilled with the quality and the fact that they fit her so well. It is always hard to find leggings that suit her body needs.

Date of experience: February 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Lynda,

We always strive for 100%-member satisfaction, so we are so happy to hear that your love the leggings purchased! Hope to hear more from you in the future!

XO,
Ivy

Thumbnail of user amym2195
California
1 review
1 helpful vote
  • Send Message
October 1st, 2021
Verified purchase

Beware: Fabletics makes it very difficult to cancel your subscription and return any products. After 4 phone calls I finally got a return authorization and they would still not issue me a credit card refund- I was told only a credit at Fabletics was available. They said to call back and request l a check which takes 6-8 weeks to process.

Date of experience: October 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

We sincerely appreciate the feedback you shared! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user brandiw113
Washington
1 review
0 helpful votes
  • Send Message
November 1st, 2021
Verified purchase

I used both the size charts provided on the site as well as recommended sizing and every pair of pants I bought from Fabletics fits wildly different. Some mediums were smaller than size smalls I have from other brands, additionally two mediums from the same style line on Fabletics would have a 2-3" difference in waist band and over all fit.

Date of experience: November 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brandi,

Thank you for writing a review regarding our sizing! For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user jenniferb5496
Michigan
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

The leggings aren't as soft as Lululemon, but when you start the VIP program, they are pretty cheap! They do help with tummy control, which is nice. I'll continue to buy from Fabletics.

Date of experience: June 3, 2024

Thumbnail of user lilam9
New York
4 reviews
26 helpful votes
  • Send Message
July 18th, 2018

So, awhile back, I ordered two pairs of leggings as part of their $24 deal. Sorry, but paying $50 per month for a membership is ridiculous to me- how much activewear does one person need? Unlike most people on here, I didn't have an issue cancelling the VIP membership however I still would not purchase an outfit again. Although they were cute, I found the overall quality of the leggings disappointing and the material very thin. Honestly, I've bought better, less expensive leggings from other stores. I understand the frustration that people have with this website, though. The site could be clearer as exactly to what you're signing up for.

Date of experience: July 18, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Lila,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user ashleighm7
GB
1 review
9 helpful votes
  • Send Message
October 13th, 2016

Woah they take £44 from your account each month! This is NOT made clear when you sign up to be a member. My hard earned cash just gone, ciao ciao! Kate Hudson should be ashamed and embarrassed that these are her company policies!

Date of experience: October 13, 2016

Thumbnail of user anthonyw730
South Carolina
1 review
0 helpful votes
  • Send Message
February 5th, 2021
Verified purchase

I ordered this purchase on January 8, and did not receive it until February 3. Almost a full month! That's just unacceptable. I know COVID complications are a real thing, but many companies have been able to navigate. For some reason Fabletics continues to lag behind everyone else in this matter. I am very close to cancelling my membership.

Date of experience: February 5, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Anthony,

We are sad to know that you are not pleased with our shipping process and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user andrewh1741
Michigan
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Basically the clothes fits like kids clothing on an adult body. They are almost designed to make your self esteem I go down. I work out and look pretty good without a shirt on. These clothes did a great job showing every possible slab I have. When I went to return them I had to deal with terrible customer service. After about 45 minutes of a person telling me they couldn't help I asked for the supervisor like a total Karen and within three minutes the supervisor pushed my order through and I was able to get my clothing back. The result was just as bad in the "correct" Size. So I only ended up keeping one item of clothing that I purchased. The pants. Hard to $#*!ed up pants. Even still the waist is a little high. I guess I'll never be LA fans.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrew,

Thank you for taking the time to leave a review. Your feedback about our Member Services Team is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user danguolep
Indiana
1 review
3 helpful votes
  • Send Message
September 10th, 2017

Absolutely disappointed with this site, got an email that everything is 75% off, took me like 2 hours to pick many stuff just to find out it was only for one item which didn't say on the deal, been with them on the phone also, cant believe they have any buisness online. Super mad and disappointed

Date of experience: September 7, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Danguole,

We are very sorry to hear that you are dissatisfied with your shopping experience. We will be contacting you within 24-48 hours to help you further.

Best,

Sherry

Thumbnail of user lizbethd1
Georgia
1 review
4 helpful votes
  • Send Message
April 4th, 2019

They state that they are a subscription website when you sign up, I'm sorry but you must not read. They do give a discount when you first sign in and then they take every month like 60 out of your account but you can always skip the month and their is an option to refund your money if you forgot to skip, takes 3 days tho. People need to read, I'm sorry, but most of the people giving bad reviews don't read or do their research before buying from a new shop.

Date of experience: April 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Lizbeth,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!

Cheers,
Ivy

Thumbnail of user abigaila29
Maryland
1 review
0 helpful votes
  • Send Message
April 19th, 2019
Verified purchase

I absolutely LOVE this company and their clothes/accessories! I have struggled to find quality workout pants Bc I'm thicker in the legs, and these are made from a great material that not only shape my legs/belly but aren't see through! They are also SO cute! Very very satisfied :)

Date of experience: April 15, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Abigail,

Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!

XO,
Ivy

Thumbnail of user debim4
Arizona
1 review
9 helpful votes
  • Send Message
March 2nd, 2016

Clothing is thin, poorly constructed and doesn't hold up or fit well. Better read the fine print on the membership, changed my credit card # to prevent them from further scamming me as they were left with no choice but to cancel my account. You get what you pay for they say, and in this case so true. Inferior materials, very low quality sewn, and absolutely rotten customer service, learned my lesson. I am headed back to Bebe Sport for my workout apparel.

Service
Value
Quality

Date of experience: March 2, 2016

Thumbnail of user kirah3
Colorado
1 review
5 helpful votes
  • Send Message
February 15th, 2015

Worst company to do business with! Terrible, ill fitting clothes. Terrible customer service. Placed an order on Dec. 24th had to return everything, then they were sold out of anything I would take as an exchange. Been two months and I'm still waiting for my refund.

Service
Value
Shipping
Returns
Quality

Date of experience: February 15, 2015

Thumbnail of user kf189
Texas
1 review
0 helpful votes
  • Send Message
September 30th, 2020

Do not get caught up in the 2 for $25 promo offer. This company is slow, tons of emails, deceptive, always sold out, sale prices don't reflect in the shopping cart, chat function takes a long time, shipping takes forever, sizes are hard to guess, product is just ok. You have to watch the monthly rebilling carefully or you get stuck with $50 per month and no refunds. They make it hard to cancel as well.

Date of experience: September 21, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello,

Thank you for sharing your overall experience with Fabletics. We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user aimeed119
Wisconsin
1 review
0 helpful votes
  • Send Message
October 1st, 2023
Verified purchase

Since I started wearing Fabletics in 2016, the lower half merchandise (yoga pants, shorts and such) have been amazing in general. They seem to fit perfectly and I've loved the side pocket modifications over the years. However, most of what I've ordered for the upper half (excluding the bras, those are great) seem to be really bulky and just don't flatter my figure. I wish there were more sweatshirt/shirt/tank options for slim bodies that weren't so "wide fit".

I'm also not a fan of the monthly automatic charges (who really is?). I think it's borderline unethical business practice, but I suppose that's what a lot of business is. I usually remember to "skip the month", but my mom is a member who keeps her account to only order Christmas gifts for her kids and she forgets to skip every month and ends up with a $720 credit at the end of the year that she doesn't fully take advantage of. On multiple occasions I've thought of cancelling my account because of this.

Thank you!

Date of experience: October 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Aimee,

Thank you for sharing your experience with the items you ordered and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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