Fabletics

I never got my order. You sent it to the store instead of my house and ii's been in limbo ever sense

I bought a pair of shorts for 24 and they charged me 5 days later I was billed 54.95. I was mad but I didn't read the fine print. I ordered a Jacket as the customer service guy said that there were no refunds on 54.95 charge. The jacket didn't fit and had no sleeves so I returned it. They gave me a 2.00 credit. I can't buy anything for 2.00 so I lost 54.95. This is such a scam.

Nothing is ever in stock, membership program essentially steals from you unless you catch them doing it. Never recieved my exchange request. I cant say enough how horrible my experience was with this 'company'

Wow, Kate Hudson- really?! You want your name to be associated with crap clothes? I signed up for a membership, I received my one and only order, realized right away that these clothes are certainly not worth $49.95 and up, then promptly emailed to cancel my membership. I never heard back, stopped receiving any other emails from Fabletics, assumed all was good. This was March 2015. For some reason, in August 2015, they decided to charge my card $49.95. No email saying, hey- pick out this month's outfit, no communication at all. When I log into my account on Fabletics.com, I had to dig around to see that they did in fact charge my card in August. WTF? Calling customer service is awful. I sat on hold forever and I'm pretty sure the rep who answered had no clue as to what I was trying to tell her, since I had to repeat myself several times. The call ended with her telling me the membership is cancelled and my card would be refunded... we'll see.

I've been a customer for several years. Products are good quality, attractive, reasonably priced, and arrive quickly. Only once did I not receive the product. They shipped it again, then I received the original shipment and didnt get charged.

I was a bit excited about these outfits as first and I really love their Lima capri work out pants. But the changed their rewards program and it's not what I agreed to. I agreed that if I accumulate 1000 points that I would get a free outfit. Now they changed it so that you have to get 2000 points to get one piece (a top, bottom) plus it's such a limited choice of what you can get. I was already at 1000 points and they just changed the program and it makes me so unbelievably unhappy. I emailed customer service and told them how wrong it is that their company are terrible with customer service. Absolutely terrible. Don't sign up. It's not worth it.

The underwear I bought was low quaility. To make matters worse, I didn't even know the company signed me up to be a "VIP member" until I got a random $50 charge on my account months after I bought their mediocre product. Waste of money that I'll never get back. Would not recommend, and there are much cheaper and better options out there. In all honesty, I don't even see this company making it another 5-10 years.

I have received quality items from Fabletics but each month it's hard to find "skip this month" link. Also I've had months where o buy something and then still get charged $59 for a credit. Also there's no way to cancel subscription without calling. I mean no one shoild be buying new clothes every month. It's wasteful.

Each month you are charged $50 unless you skip. All fine, but when I go to the site to shop, a pair of shorts will say "$30, or 1 member credit"
What? That member credit cost me $50! So I can build "credits" but it's cheaper to not use them and just pay cash? How stupid. Canceling my membership ASAP.

I bought an outfit in February for $39.95 and signed up to be a part of the VIP club or whatever and was 100% satisfied with what I got. Four months later, I check my bank account to see they took $49.95 out on 6/8/15. So, I called the bank and the teller told me that Fabletics led to take money out of my account every month since my purchase, but it was not processed (I use my money up way too quick, haha) because of the low balance. According to what I've heard from other people, this does not happen to everyone. All I can say is be careful. Personally, I do not recommend buying offline. If you REALLY want their clothes, it's best to fly all the way to California to buy them with cash. No joke =).

Of course, part of this is my own fault, but I bought a gift for my adult son. I did not read the "fine print" in which I suppose I was told I was being signed up for a "club membership". Then, after purchase, I find out I'm committed to ~$60/month membership fees! Whoa, wasn't expecting that! So, offer good prices, force membership, upset potential customers is their business plan. In defense of fabletics, cancelling the membership was easy (phone call; had to say 3 times "no, I want to cancel" as the sales pitch continues. In the meantime, the clothes I ordered arrived, but fit and finish wasn't as expected so returned 2 of 3 items. Never again; I should know how these scams work at my age.

First of all, I love the colors. It's the best part of this collection. I was a little disappointed in the fit and quality, however. They shorts are a little big (I ordered a small). I'm a 29" waist and about 5' 9". The tank top's neck hole looks like it's been stretched over and over again and it is now unable to return to its original shape. Or maybe it's just that there's too much material. And the Fabletics logos are already peeling off the shorts (not that I mind, I don't like logos anyway, its just emblematic of the overall quality). The best item I bought were the joggers. They are so comfortable! I got the purple and I get compliments on them every time I wear them. Thank you for the opportunity to share.

Hoped to love this new workout brand from kate hudson. Like the clothes but hated the customer service and monthly fee that I don't remember agreeing to; felt like I got taken advantage of a bit. Wouldn't waste your time or if you do be careful!

Fabletics doesn't care about their customers. They took payment on 12/2 for an order I made that has not been delivered over 20 days later. They take no responsibility for their 3PLs and keep pushing out the delivery date. I have to go out and buy leggings, missing $50 and no idea if my package will ever make it. Instead of absorbing these common third party risks, they pass it along to the consumer with a support team that reads a script. For low quality, cheap gear, go to Walmart. For high quality, lululemon may be double the cost but you'll get your order and the quality is better.

I enjoy shopping with Fabletics. They're workout clothes are stylish, durable, and just the best. Although sometimes they're tank tops have super huge arm holes, I've been happy to see that there are now other options that do not make me show off my bra. I almost exclusively use Fabletics for my workouts which include running, walking, pilates reformer, and spinning.

The desktop UX is frustrating and, when you do have issues, the chat feature rarely resolves issues + the actual customer service is terrible. Falling apart clothing requires you to return it despite having photos, then wait for them to receive the item and send you a replacement. Shipping, for years, has taken 12-15 days and has never improved; clearly, they are not investing in this. Overall, they've kept me as a customer even when I've called to cancel in the past. However, at this point, I'm pretty fed up and there are enough competitors out there that I think I could find similar pricing for the same quality so I will be canceling my membership.

I ordered a simple e-card on April 21st for my sister-in-law. It is May 1st and she hasn't received it. Their customer service line is a JOKE. Over 230 ppl ahead when I called and their live chat not working. Gee if only there were ppl at home right now looking for work to answer phones! I'll never buy anything from this company. If this was my experience for a gift card I can only imagine what it must be like to cancel your membership. Kate Hudson should spend some time with Chaz Dean. He knows how to run a customer subscription experience,

Happy with most, not happy that many styles are geared for much younger women. I am 66 and go to the Y, at least 5 days a week. All the crop tops and youngish styles are
Not appropriate for me. Please remember our age group. My other issue and it has existed since the inception of Fabletics is Sports Bras. I just purchased your new one that is supposed to be for High Impact exercise - Not!, all is does is flatten you down for no movement and certainly not comfortable in any way. Why can't you work on some stylish underwire sports bras, maybe that's old school but they work and don't compress you like a mammogram machine.

Ordered some cute looking leggings and tops on October 9th. It's now three weeks later and the shipment has not even left their warehouse yet. I have contacted them twice to get an ETA on shipping but they only apologize for the delay without giving me any more information. I am going to give it another week, and if the order isn't on its way to me by then I'll be asking for a refund and definitely cancelling my VIP membership. So not impressed.

Every time I shop at Fabletics, online or in store, it's it's amazing experience. Online the shopping is easy, sizes are consistent, and sales and deals for members are outstanding. When I am in store the employees are always helpful, encouraging and aware of your personal space. It's easy to use your member credit in store, and their return policy is great too. On top of all of these great things, the clothes themselves are VERY well made and hold up to some of the toughest wear. The leggings are not see through, they don't roll or ride, and there are so many different fabrics and colors to choose from. I love Fabletics and I will recommend them to anyone who will listen to me!

The customer Service sucks. It's hard to reach from Canada on cell. Sometimes a recording comes on number cannot be reached. Then when you do you hv to get thru computer screen. The people r nice but not authority wise able to do more than the basics. My personal account is messed up does not let me skip month and nobody knows how to fix except phone. I'm cancelling the funny thing they would not let last call. I hv to call again & go they all the chaos x2. They talked me out of it about 6 months ago but I'm done this time.

I ordered one outfit from them, that was about four sizes bigger than it stated. Then I have found out they have been taking £44 a month from my account without my knowledge and without me ever ticking a box that agreed to this deal. When I phoned, the man said it was basically tough and I would have to order another outfit and they would not refund me the money. He said I had the option to skip a month and I didn't, so I am not getting my money back. I have never even seen anything about this agreement or "skipping a month" absolutely furious! Avoid this company at all costs!

The website is super hard to navigate, it is impossible to "skip a month," the guy on the live chat disconnected me as I was trying to do what he said in an attempt to use my credits (almost $300.00) which I still cannot apply to my cart. I can't believe he disconnected me in a matter of seconds. I have never been so frustrated with customer service, ever! I still do not know how to skip a month or use my credit nor was I able to cancel my membership because he disconnected me. Absolutely, the worst.