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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    845
  • Value
    852
  • Shipping
    830
  • Returns
    594
  • Quality
    811

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,730
Neutral
279
Negative
1,258
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user amyb3202
North Carolina
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I have ordered from you for well over a year and have had nothing but problems getting my things delivered! I actually just CANCELLED MY SUBSCRIPTION AND CLOSED MY ACCOUNT WITH YOU TODAY DUE TO ANOTHER ORDER THAT IS MISSING!

Date of experience: June 3, 2024

Thumbnail of user jessiew126
Minnesota
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

Amazing fabric. I put it on, expecting to be disappointed with the fit because that's how online ordering goes often times for me. But these not only looked great on but felt great on as well. I'd say very true to size. Honestly I would order more, but I got in on a deal for this order, and that's the only reason I placed it. Because otherwise $#*!'s expensive. Glad I caught the deal when I did!

Date of experience: June 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessie,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user ambern90
Arizona
1 review
0 helpful votes
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September 30th, 2020
Verified purchase

I absolutely love the leggings from here; however, if you sign up for the membership it's very misleading, stating you can "skip" months that you don't see anything you want to purchase. If you skip the month it doesn't "skip" anything. All that does is add your $50 to your account so you're still billed each month no matter what. Additionally, you can not cancel online. You have to call and when I called I was the 284th caller and waited for 2+ hours to get through. Such a crap business model. I'd rather pay full price when I need new leggings than be charged $50 every month just for a 25% discount.

Date of experience: September 4, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Amber

Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle,

Thumbnail of user racheld49
Virginia
1 review
5 helpful votes
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October 9th, 2016

You're automatically charged ~$50 every month unless you log onto their website and elect to 'skip' the charge within 5-day period each month. You can't stop the recurring attempts to charge without calling their phone number, where they force you to sit and listen to minutes of sales spiels (I actually didn't make it until the end of the spiel it was so bad). They rebuff attempts to cancel accounts via email.

Customer service is intentionally unhelpful and obtuse - they're trying to create so much friction to disengaging with the company that you just give up. It is a terrible, terrible way to do business and it's really biting them. Here's a tip: if your product sucks so much that you have to slime and manipulate your way into keeping customers, you should probably just give up.

I strongly encourage anyone dealing with an unauthorized charge from this company to dispute it with their card issuer and place a stop-debit on the merchant.

Date of experience: October 9, 2016

Thumbnail of user jessim91
Maryland
2 reviews
8 helpful votes
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May 7th, 2015

I made one purchase from this company and while I liked the outfit I bought, I was charged $49.95 monthly since then without my knowledge. I will NEVER shop with them again. I called and was told that I will be refunded the charges which is fantastic, but it never should have happened to begin with. Beware of this company. It's definitely not worth it.

Date of experience: May 7, 2015

Thumbnail of user reginah9
Florida
2 reviews
31 helpful votes
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June 15th, 2015

I first signed up with Fabletics for their $25 outfit deal. It was made very clear that I would be signing up for a VIP membership and that my card would be charged $50 a month unless I skip the month in the first 5 days. Even when I missed the 5 five days twice they have always given me a refund. And whoever said they are expensive and mediocre quality must never have bought athletic wear before. Check out Lululemon where you easily pay anywhere from $80 upwards for just a pair of capris.
Fabletics clothes are funky, fun and good quality. I've been with them for almost a year now and have bought several outfits from them.
In case you're wondering, no, I don't work for them and no, I didn't get paid to write this review.

Tip for consumers:
Write reviews to get more points for free stuff.

Service
Value
Shipping
Returns
Quality

Date of experience: June 15, 2015

Thumbnail of user annmariep56
New Hampshire
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I have attempted to place orders numerous times over the last couple of years. The order doesn't process and I will get an email stating they had to cancel my order giving 1 of two reasons. Either they could not process my credit card ( yet when I forget to skip membership for the month, they have no problem processing my credit card on file) or it's an inventory issue. It has happened so many times that it is not worth the trouble and I have been waiting to use my credits so I can cancel my entire membership.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello AnnMarie,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your orders. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user cristinav84
California
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I've was a member for a long time was happy the first year but after had problems with shipping and receiving my packages. Then I noticed the quality of clothing just got cheap and fabrics shrunk really bad like the cotton shirts. For the cost of the clothes lol expected better quality! I stuck with you guys thinking it would get better but really didn't!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cristina,

Thank you for sharing your experience with our VIP membership and the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user nicholek48
New Jersey
1 review
0 helpful votes
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January 27th, 2022
Verified purchase

I'm just so upset with the customer service with shipping time!

Order number *******875 was placed on 1/2/22 and it is now 1/27 and I have not received nor gotten any updates on it!

I also ordered the pink cheetah valentines pants and the sizing on the was completely off and there was a hole in the seem of the waistband.

Please help rectify this!

Date of experience: January 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nichole,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you right away to assist you.

Best,
Zeth

Thumbnail of user heidis703
Georgia
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

I placed a large order of Christmas gifts on 11.25.23. Tracking showed it arrived to my hometown 12.3.23. It said it would be delivered on 12.12 (which was a little weird it'd take that long to get to my house). I received an email on 12.12 saying my return was initiated. I never initiated a return and the tracking site still said it would arrive on 12.12. I called Fabletics immediately. They said they could try and reprocess my order but only 4 out of the 9 things I ordered were in stock! The things not in stock were my gifts. They were not helpful and when I tried to understand how this could happen, the answers made me more confused. They kept saying they were sorry but offered no solution. I will never order from Fabletics again.

Service
Shipping
Returns

Date of experience: December 12, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Heidi,

Thank you for sharing your experience with your order and the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user alexsysh
California
1 review
1 helpful vote
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April 19th, 2019
Verified purchase

Overall my experience wasn't terrible. I did have some issues navigating the website and was not happy with the quality of leggings I received. The websites search engine does not bring up items with the same keyword searched for and the items on the site are listed over and over again. Rather than being listed once by style then with other color options shown below. Trying to locate exactly what you are looking for with an inaccurate search engine and repeated items was quite frustrating. The leggings themselves were very sheer which is sad coming from a company who stands by squat proof material. The other pair I ordered were not labeled correctly because I was unable to get them past my thighs. Both leggings I ordered were a size small, but I think one was actually an XS. I returned the items and am willing to give this company another try before choosing to cancel my membership.

Date of experience: April 15, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alexsys,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user jodyb289
GB
1 review
0 helpful votes
  • Send Message
June 8th, 2022

If you think that you're getting a deal for 2 leggings at the price of one think again, you instantly get put onto a VIP membership and if you don't skip the month between the 1st-5th of each month £54.99 comes out of your account. I will never buy from here again, very sly way they do it to get more money out of you.

Tip for consumers:
Don’t buy the 2 for £24 they take more money of you as they put you on a VIP membership instantly and £54.99 comes out of your account in the next few days. Sly way to get more money out of you!

Products used:
N/A

Service
Value
Shipping
Returns
Quality

Date of experience: June 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jody,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user zhelinc
California
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I joined the member as the NEW VIP coupon, and I bought a bunch cloth and I loved the style and quality. However, since I got all I need for sometime on my first order, I've tried to skip the month for 3 months, every month I will click "skip the month" on the first day. However, only first time worked, the last two month although I clicked the button but looks like it didn't got through. I doubled checked my inbox, I didn't receive the "skipped the month" email like the first time. This is still a puzzle for me, why when I say the confirmation on "skipped the month" on the web but it didn't go through. Now I am forced to spend the two credit I got.

Date of experience: May 7, 2024

Thumbnail of user jacquiep10
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I have been purchasing my fitness, yoga and Pilates work out outfits from Fabletics for years now. Even just going for a walk, on the treadmill, yoga mat, Pilates machine or gardening outside, these outfits are my 'go to' move-ability companions. I love the movement the materials allow and the comfort afforded on relaxing days. I am not, by any means, an exercise buff due to Rheumatoid Arthritis and it's limiting factors. When I am capable and am getting out there, Fabletics exercise outfits are my favoured. Looking good while focusing on stretching and mobility is a bonus and a capability booster too!
Thank you for keeping me fabulous and capable Fabletics designers! I am very pleased with your products.

Service
Value
Shipping
Returns
Quality

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jacquie,

We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user ruthc57
GB
1 review
3 helpful votes
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March 7th, 2017

Like a fool I bought the discounted outfit which seemed a fabulous deal but which I never received. They said I did. Live in a very safe rural area and have never had parcels go missing. Then the £44 monthly charges started despite my emails requesting cancellation and a refund. No reply to emails and ringing is hard. They are all trained to get you to stay in and 'spend you growing credits'. They should be investigated and closed down. Do yourself a favour and walk away. So many fantastic options on the high street for Activewear.

Date of experience: March 7, 2017

Thumbnail of user amberv174
Illinois
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Great company, great clothes, great deals! The only thing that kinda sucks is their capris and almost everywhere come 2 inches above the ankle bone. A true capri should be mid to upper calf. I work in a very hot place and self esteem is too low for shorts. Unfortunately with the now days capris keep my ankles cool. So there's that.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Amber,

Thank you for sharing your feedback regarding your shopping experience! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user jamiek192
Wisconsin
1 review
0 helpful votes
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July 1st, 2020
Verified purchase

I've loved nearly every piece of workout wear from Fabletics. Their leggings are the absolute best, I especially love that they include pockets on most all of their styles. Also their bras are cute and comfy! Leggings are not see through and I can always trust them to feel nearly weightless and not roll down so I can focus on my yoga practice or workout.

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jamie,

Wow! Thank you for loving our great products! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them! You can surely expect great styles on the website!

Best,
Nelle

Thumbnail of user alishah64
Missouri
1 review
1 helpful vote
  • Send Message
October 4th, 2020
Verified purchase

I love everything I bought! The only downfall is there are regular calls needed to customer service for promo codes not working, gift cards not working, and checking on items availability because the site is not up to date... that being said... it's totally worth the trouble to get some of these great deals on leggings and things! Powerhold is my favorite! There is a learning curve to find out which styles will be your best fit, but once you find it, it's smooth sailing.

Date of experience: October 4, 2020

Thumbnail of user akshayb11
Maryland
1 review
1 helpful vote
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August 9th, 2021

I saw an ad with Kevin Hart and I liked the shorts so I bought them. But the next thing I know is I was (thanks to the fine fine print) subscribed to a membership and my card got charged for frigging $49 bucks 3 times, 2 times after actually canceling the membership and getting a refund for the first time. They bank on your stupidity, so if you are stupid fabletics is for you.

Service
Value
Shipping
Returns
Quality

Date of experience: August 9, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Akshay,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user adiung92
Georgia
2 reviews
0 helpful votes
  • Send Message
September 10th, 2023

Was told can't expedite order, because it's custom. How hard could it be to stick and expedited shipping label on the box instead of a regular one? I'm even wiling to pay for it, but since the option in their drop-down menu does not exist, then it seems a simple tax is just impossible. When I pay $200 for a jersey, I expect a customer service to match.

Date of experience: September 10, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Adrian,

Thank you for sharing your experience with having expedite shipping on your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user madelined92
California
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

There's a sale every day but it the same stuff over and over. I can't tell the difference from one legging to the next and instead of showing one style and listing all available colors, they make it look like there's all these different styles and make you scroll through all of the same things. The best sales are given to new people just signing up, and after that the prices and sale prices are never as good. I've found the site to be slow, and the customer service reps have not been customer friendly at all. I'm thinking of discontinuing but need to spend my member credit first. I'm finding it difficult to sing a thing I want in the color and size I'd like to have it in. I'm very disappointed all around.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Madeline,

Thank you for taking the time to let us know about your thoughts on the products, sales, and prices we offer. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user daniellef151
Texas
1 review
0 helpful votes
  • Send Message
June 12th, 2020

It's been almost 3 weeks and my order has yet to ship. I was told I would receive free 2 day shipping due to the delay but my account still shows standard shipping. I cancelled my membership because of this today. I placed orders from 3 different companies on the same day and have received all of them. I understand things are slower now but this is rediculous. I wish I would have ordered from a different company. You would think with as much as they advertise they would be more professional, but judging by their low rating and poor reviews posted here they are not too concerned with bettering business operations or quality.

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Danielle,

Please accept our sincere apologies for the inconvenience you may have experienced in regard to the shipment of your order. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Dean

Thumbnail of user mimim11
California
1 review
17 helpful votes
  • Send Message
January 31st, 2016

Thank God for people who shared their horrible experiences so that I could be spared the drama. I had a feeling before I typed my cc#... So I google these reviews...
I agree the site is confusing with false price advertising. God bless you all who stopped me from the drama and headaches!

Date of experience: January 31, 2016

Thumbnail of user michelea383
New York
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

Overall I like fabletics but sometimes the fit can be weird. I often find the waist is tighter but the hips and butt are roomy. Some of the materials do not stay put when you're working out and I'm constantly having to adjust them. My favorite is the powerhold because it stays in place and has the best fit. They are made well. I've never had any pilling or loose seems.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Michele,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product sizing. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user lisam115
Maryland
1 review
18 helpful votes
  • Send Message
September 13th, 2014

What a SCAM! In the 'fine print' it mentions the $ 49.95 monthly charge. Seriously? Why on earth would you need to subscribe to an athletic clothing company? If there was a way for Kate Hudson to see what people outside her bubble really think about her ripoff business and she cared maybe she would fix this mess.

Tip for consumers:
Go somewhere else unless you don't mind losing your money.

Date of experience: September 13, 2014

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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