Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
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I sent my return back and 25 days later I still have not received my refund to original form of payment. I spoke with multiple people on this and each person tells me something different. I will not purchase more products from this company.
Date of experience: December 1, 2022
I like some of the leggings I have purchased for their softness and fit. I have learned to read carefully before ordering. Sometimes the monthly notice is an unwanted extra step as it needs to be handled on a computer and not a phone.
Date of experience: May 19, 2022
Hello Shirley,
Thank you for sharing your experience regarding our products and skipping the month. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
Fabletics was unable to deliver my order to my address on two consecutive occasions, their customer service team then began to blame me saying that I did in fact receive the order. A lot of $ wasted for their inability to do their job.
Date of experience: May 2, 2023
Hello John,
We regretfully note that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Signed up for VIP to get the 2 for $24 deal. A month or so later, $54.95 gets charged to my account out of nowhere. I learned that you get charged to be a VIP. They put this in small print and when you get charged for it they just blame it on you for not having read the fine print. Watch out for this - if you don't want to be charged, cancel your VIP membership immediately after purchase. You can't get a refund either, only a credit to buy something on their site.
Aside from this, their shorts are exceptional. Very comfortable and exactly as advertised.
Date of experience: July 1, 2022
Hello Jalen,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics is a great company with really affordable merchandise! On your first order you get an entire workout outfit for just $25 if you sign up for their VIP membership. All of the terms and conditions are clearly stated when you sign up. Don't be surprised by the $49.95 monthly fee, before you make your purchase they explain what the VIP membership means. Most reviews here rant about the monthly fee. Not Fabletics fault! The only reason they are angry about the fee is because they were dumb enough to sign up for something without taking the time to read what it is they are signing up for. Not Fabletics fault! I made a purchase and then decided to cancel my VIP membership because I knew I would forget to skip and month and didn't want to pay and customer service was great! It took less than two minutes on the phone and my membership was cancelled! The customer service agent was very pleasant and understanding and didn't badger me to keep my membership. I would recommend Fabletics!
Tip for consumers:
Read the fine print!
Date of experience: October 31, 2014
I ordered the medium size but it turned out to be a little too big for me :( I wish there was a better way to understand the sizes. The quality is perfect though. Definitely gonna order again if I get a good offer :)
Date of experience: May 26, 2022
Hello Ahmed,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love the ease of the membership. You can pause it and continue it at will as your wardrobe needs change throughout the seasons. I've had people on several occasions get super close and feel the fabric because they love the texture so much.
Date of experience: March 1, 2023
Hello Carl,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied with our products and services! Hope to hear more from you in the future!
Best,
Allison
As someone who purchased a number of different products from fabletics. I feel like the Need for a variety of fitting around the groin area, to be a better fit for customer. People had different shapes and sizes, helping make the product more comfortable.
Date of experience: May 30, 2022
Hello Casey,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Of course when the New Year's come around we all hear, "new year new me" lol! So of course I set goals for myself this year and needed a sports bra and altho I've been a customer of fabletics for some time now, I've never tried the sports bras and boy I'm glad I did. It fits really well and holds the "girls" in place. Took a minute to get out of, lol but overall it fits & feels great on the skin. I would highly recommend. Stay true to your size though I messed up on my 1st order and got a bigger size and had to return it.
Date of experience: January 21, 2022
Hello Lisa,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Purchased items using the sizing chart and my actual measurements. One item is at least 2 sizes too small while the other is several sizes too big. Rather than hassle with return, I gave away the items. Cute items but doubt I'll order again.
Date of experience: November 1, 2021
Hello Torie,
Thank you for writing a review! We are sorry to hear if you are disappointed with our product sizing. We will contact you within 48 hours for further assistance.
Best,
Nelle
Experience with the website is good, just wish there was sock or underwear bundles to use member credits for. Also shipping kept changing the date on when it would deliver, but there was not much information on why or, no notice when it changed.
Date of experience: June 1, 2022
Hello Janathian,
It is with great regret that we received your feedback regarding our shipping policy and the member credit usage. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I love the styles available. Just wish there were more bra options for bigger chest woman ie sizes above a d cup. I wear a 36h and most of the time I have to get an xl to fit but then the straps are too big and it still only barley fits
Date of experience: September 12, 2019
Hello Beth,
Thank you for providing feedback about your experience with Fabletics! We always welcome the opportunity to improve our products and services.
Best,
Ivy
Wow, I bought one thing and now I'm enrolled as a "VIP member" which basically means that they will charge you $49.95 every month for clothes for the rest of your life unless you cancel? Who spends that much on work out clothes every month?! Sheesh. Disappointed in Kate Hudson for taking advantage of people who admire her style.
Date of experience: December 9, 2015
Autopay credits are the worst. Those tokens are useless and take a way value vs buying in cash. I already don't like being forced to remember to skip each month. You sell shorts, not groceries. Who needs a new pair of shorts every month?
Will cancel after the holidays and maybe Re-join again later when I need more shorts.
Date of experience: December 1, 2022
Hello Joe,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
I bought a outfit and did not realize once you pay for the "discounted" clothing that they sign you up for their "VIP" membership where they charge you $49.99 a month without evening sending a outfit every month you just get credits! On top of that the pants I got with my order were see-through and the top was also cheaply made. This is a scam! I had an okay experience with customer service, they said they will credit my account and cancel my "VIP" Membership but only after asking me 3X if I wanted to downgrade or just try "skipping" months. So lame!
Tip for consumers:
If you decide to order something try to stay clear of their bogus monthly membership!
Date of experience: January 12, 2015
I live in Canada and had made 2 different purchases from them and each time they went in to my account days after paying and re-imbursed funds then took out again at a higher exchange rate. Travis in customer service was a joke and didn't have a clue! Even told me to like on Facebook! If you are ordering from Canada I suggest you find another place to buy workout attire.
Date of experience: January 28, 2015
I have never had a single order not have something missing. Every. Single. Time. There is something missing from my order. Horrible business model. Horrible customer service. So unreliable. And it takes weeks for your merchandise to show up. Save yourself the frustration and don't sign up.
Date of experience: February 19, 2015
Price to quality is spot on for the initial trial and order, however availability of sizes and variety in size L Is terrible. I'm resigned to black or navy and never have the opportunity to purchase "designer" styles. $50/month it's steep for a pair of athletic shorts.
Date of experience: June 1, 2021
Hi Chris,
We appreciate your feedback on our pricing and selections! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The experience turned frustrating over time. It was great when it first started, but recently everything is constantly sold out. I'd even go in to buy things the first of the month and my sizes were never available. That and prices really skyrocketed. The "high quality for low price" gimmick was lost
Date of experience: July 1, 2022
Hello Rita,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Pleases no one should shop with the company. They should be stopped because immediately you make a purchase they store your card and take £44 out of your account without any warning! The customer service team will say any rubbish to keep the money even if you are saying to them clearly I don't want to make another purchase. The biggest FRUDE I have ever seen operation on line. I asked for my money back after and hours long chat of please can I have my £44 back. They put the £44 back and took it out again thesame day. I now need to ring up again for another long chat of them telling me, am a VIP member. Gosh, is insulting because giving is a name (VIP member)-does not take away the clear fact we are all dealing with modern day Internet theft.
Date of experience: April 14, 2015
Nothing is worse than this site. You press the wrong button and BAM up to a random $50 charge onto my card. Not only did they charge my account with a pair of pants that I did not even order. Now I have to wait for said random pants to come to my house, for me to ship them back just to get a refund. Which will take probably three weeks. Your VIP membership charges won't even work if the leggings or whatever you are buying aren't $49.99. Literally this site and customer service is the biggest nightmare, not even worth the 2 leggings for $24.
Date of experience: April 17, 2018
The ladies at the store were extremely helpful. This alone will save the review from only one star.
The clothes on the other hand are the problem. The men's short waist band is horribly made. Also the men's shirt material felt cheap for how much I paid.
Products used:
Shirt and shorts
Date of experience: March 1, 2021
Hello Dean,
Thank you for sharing your feedback regarding the products you recieved. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I love Fabletics. I have several pairs of leggings and sports bars that I wear every day to workout in and I'm still using the first pair I bought 2-3 years ago. So, the quality is great along with all the different options of colors and patterns.
Date of experience: December 1, 2022
Hello Jayme,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have a VIP membership, therefore we are given the perks to make a purchase before anyone else. However, the leggings that I genuinely like are always out of stock. I've been keeping track of how long it takes the company to restock. I've been noticing they haven't been restocked the high-waisted leggings for months now. It's really discouraging every single time I look for them and can't find them, since they're always unavailable. I genuinely hope Fabletics' corporation can do something about this and resolve this inconvenience.
Date of experience: January 3, 2023
Hello Josani,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I don't like their sales practices; they are not correct. I ended up paying much more for a swimsuit and felt cheated.
Date of experience: July 1, 2024
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Chelsey,
Thank you for your review. Our Member Services Team will contact you right away to address your refund concern.
Best,
Renz