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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,776)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user andyd604
Texas
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

You need to click a few times to actually skip the membership for a month, which seems to be difficult on purpose. I have tried to skip a few months and I get charged anyways because I didn't read the fine print and go through all the steps.

Date of experience: November 1, 2024

Thumbnail of user nates318
Indiana
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

The way the website works is it automatically defaults you to sign up for a subscription fee in order to get the lower price of their gear. If you're not careful you can miss this and have to go back an "uncheck" the subscription box to opt out of the monthly subscription. It wasn't until several months later that I noticed the charges on my account and had to cancel. No refunds, just lost cash.
The clothing is very nice and I enjoy it but I was very turned off by the deceptiveness of their website ordering process.

Date of experience: November 4, 2024

Thumbnail of user jimmyb808
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Someone is using my email address for their order. And I can't unsubscribe because it is not my account.

Date of experience: January 1, 2025

Thumbnail of user astriam1
Georgia
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Washed leggings one time and inside the legs are already peeling very bad quality. I got the long high waist cold weather leggings in plum size large

Date of experience: December 9, 2024

Thumbnail of user yvonnep612
New Jersey
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

It's not a bad experience however, I do not like that it's a fight to be able to shop and get items you like…could you release batches of new items in the morning than in the evening so everyone has an opportunity to purchase the new items

Date of experience: November 1, 2024

Thumbnail of user robertj5254
Texas
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

Wanted to buy "The Pant" NEVER has my size 42 / 30 So i always have to buy something I dont really want

Date of experience: January 2, 2025

Thumbnail of user silvias307
Ohio
1 review
0 helpful votes
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January 15th, 2025
Verified purchase

Never placed an order but my card was charged. That was resolved but then I was charged for membership. Never have nor never will use this company

Date of experience: January 5, 2025

Thumbnail of user deborahb5114
California
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

I'm completely in love, the leggings fit really well and are comfortable. I bought them in red and black, I'm so in love with them. They're worth it.

Date of experience: January 4, 2025

Thumbnail of user jordand1057
New York
1 review
0 helpful votes
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January 17th, 2025
Verified purchase

I've been shopping Fabletics for years. The quality is amazing, the styles are amazing, and the prices and fit can't be beat.

Date of experience: January 5, 2025

Thumbnail of user almazy
Texas
1 review
0 helpful votes
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November 17th, 2024
Verified purchase

I always forget on due every month to skip membership credit charges about one or two days pass and i call to the customer service and I'll tell them that I forget to skip and they always understood me and canceled to me.
I really appreciate it! Everybody who works for Fabilatics are so good!

Date of experience: November 7, 2024

Thumbnail of user adamq803
Illinois
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I placed an order online for two shirts to be shipped to my home address. In error, Fabletics sent my order to a store approximately an hour or more from my home. I received a call from the store notifying me that my order had arrived and was available for pickup. I told them about the company's error (that it was supposed to have shipped to my home), but they said they had "no ability to ship anything from their store to an outside address." They told me I needed to contact Fabletics Customer Service Dept. to resolve the issues. So I did. Three hours later, I got the order shipped to my home. I shouldn't have to jump through hoops to get an order shipped to my home address. Or any address for that matter. Don't make me contact Customer Service on the store's behalf to get an order that was incorrectly sent to the store to the correct address.

Date of experience: November 4, 2024

Thumbnail of user robinp1243
Connecticut
1 review
0 helpful votes
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January 15th, 2025
Verified purchase

I'll probably forfeit credits because it's unnecessarily challenging to skip a month. I have to hunt and hunt for the Skip the Month button.

Date of experience: January 5, 2025

Thumbnail of user rhondak594
Missouri
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

I have had a membership for several years and love the Power Hold leggings. My only issue is the bra straps are too long.

Date of experience: December 6, 2024

Thumbnail of user angelinec52
Texas
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Very bad experience. Charge you discounted price but you are actually paying more than you should by paying the monthly $59 membership fees. Customers do not shop every month but you charge them every month.

Date of experience: November 1, 2024

Thumbnail of user stephanieb4457
Florida
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I had several credits and used them for the products I desired. Upon completing my selections, all credits, I still had to pay $134 for what? I am not sure where the charges came from, but I do know ot wasn't shipping or taxes.

Date of experience: November 1, 2024

Thumbnail of user richardn2694
Maryland
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I love your product but, the advertising is misleading. The reason I ordered 3 pair of shorts was the because of the deal, I did not know I had to join a membership. I thought this sale was to good to be true, like your 80% off deal is now. It probably is. I like your product and would like to buy more but I don't want to be mislead.

Date of experience: November 1, 2024

Thumbnail of user angelac3968
Virginia
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I adore Fabletics customer experience. The product is high quality. If I had one complaint it would be the availability of certain sizes and colors on the website.
The ease of use for the website is amazing. The check out experience is smooth.

Date of experience: November 1, 2024

Thumbnail of user allann132
Illinois
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

My experience was bad, that I have decided not to buy anything from this brand, and I know some other people also have the same concern just like me.

Date of experience: December 6, 2024

Thumbnail of user philipe792
Georgia
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I like the shorts. They are high quality. If I could buy the shorts for the introductory price all the time, I would wear anything else. The difference in quality is not enough to overcome the price. The pricing scheme is to gimmicky and I would just prefer to know the actual price up front.

Date of experience: November 1, 2024

Thumbnail of user elizabethb5574
New Jersey
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

The site is easy to navigate. I like being able to change the model to view the items. I receive my order pretty quick. No issues with the order.

Date of experience: January 1, 2025

Thumbnail of user josefav7
District of Columbia
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

Debby the manager is excellent, she is always very helpful.

Date of experience: January 2, 2025

Thumbnail of user sa630
Pennsylvania
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I never received my items, was charged the membership fee after I asked on numerous occasions to cancel. I never received a refund for my missing items or my canceled membership and never heard from anyone and now the audacity to send me a survey… REALLY!

Date of experience: November 15, 2024

Thumbnail of user jessicav1933
South Dakota
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Fabletics is my favorite lounge and workout wear. Whenever I travel, at home, at the gym I'm in my fabletics wear.

Date of experience: January 1, 2025

Thumbnail of user mob191
Texas
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I like the product. I wish the price could be the price. I feel like they are overpriced to give significant discount once you a VIP.

Date of experience: January 1, 2025

Thumbnail of user rg739
California
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

I now pretty much have all of the colors from Fabletics. These are my favorite scrubs. Great material, colors and customer service.

Date of experience: December 5, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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