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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,121 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,898
Neutral
300
Negative
1,378
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,121)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user freddya60
Virginia
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

2 of the 4 items were acceptable but the required monthly membership to acquire the best pricing is ridiculous

Date of experience: July 1, 2024

Thumbnail of user jessicap1494
Washington
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

When I walked in the store not one employee offered to help me I needed to exchange sizes and couldn't find the item or size I needed. In the end I had to go up and ask them to help me myself and she seemed annoyed.

Date of experience: February 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

We’re sorry to hear about your negative experience with our Fabletics retail store. We would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Thumbnail of user cherak3
Idaho
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I missed an Expiring credit by one day (3/31 instead of 3/30)…. I feel ripped off. I end up with too many credits in the first place because I forget to cancel in months I don't need anything, but I've stayed a member for 3 years because I think I'll eventually order—maybe as Christmas gifts! -no big reason to cancel—-but when the credit EXPIRES with only one email notice……I feel angry and dupped and do plan to end my membership.

Date of experience: April 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Chera,

Thank you for taking the time to let us know about your thoughts on the member credit expiration. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user michaelpm1
Florida
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Great design especially the slim fit pants. Best of all is lightweight fabric ideal for Florida heat & humidity.

Date of experience: July 4, 2024

Thumbnail of user clairel80
New Mexico
1 review
3 helpful votes
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September 3rd, 2019

I bought some leggings from them FIVE MONTHS AGO and they have lost their shape/elasticity. I don't put my leggings in the dryer and wash them on cold but these leggings are 10/10 trashed. I wanted to give their new leggings a try but every time I try to go to buy a pair, my cart is either empty or invalid. Something is wrong with the website and I will probably stick to Amazon where my leggings last longer than five months and I'm not getting a headache from trying to throw my money at them. Yogalicious, guys!

Date of experience: September 3, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Claire,

Thank you for your honest feedback, this is certainly not the kind of service we aim to provide. This feedback with us, it will help us improve our service. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours

Best,
Ivy

Thumbnail of user patrickd829
Nebraska
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I loved all the shorts I got. Nice stretchy material, soft, great fit and length.

I did see serval complaints about the waist band on the fundamental shorts. I typically wear size 34w and ordered a size L. I think they fit perfect. I can run workout - with little if any adjusting.

Products used:
The one short and the fundamental short

Service
Value
Shipping
Quality

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Patrick,

Thank you for your great feedback on our products! We are happy to be a part of your motivation to stay fit and healthy. Have a greatb day!

Best,
Mary

Thumbnail of user malyndaj
Wisconsin
2 reviews
0 helpful votes
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July 11th, 2024
Verified purchase

The quality and fit of the leggings are great! I feel like I'm comfortable as well as shape controlled.

Date of experience: July 1, 2024

Thumbnail of user tarac103
Michigan
1 review
0 helpful votes
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September 19th, 2019
Verified purchase

Even though you have the option to opt out of the automatic charge, I didn't like how I was lured in to buy 2 leggings for $24, oh but only if you sign up for the automatic charge every month. Also, when I was shopping for my 2 pair of leggings, the clock timing me made me think I only had one minute to browse and make a decision, so I didn't really get what I wanted. I realize I should've notice it was an hour, and not one minute, but I didn't. Still, if I could do it over I would've gotten the leggings I wanted.

Date of experience: September 16, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Tara,

Thank you for taking the time leaving us feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via private message.

Best,
Ivy

Thumbnail of user angiez39
Canada
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

I really like fabletics but it seems the pants that I enjoyed regularly, the logo moved to the leg and that is the reason that I left and also the pureluxe tights didn't seem to be holding up as well, a few washes and started to pill

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user catc48
California
2 reviews
0 helpful votes
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May 27th, 2022
Verified purchase

I've been a longtime VIP customer of Fabletics and I order from them regularly. The powerhold leggings are by-far my favorite leggings for working out or lounging. I am a little disappointed, however, in the recent price increase for monthly VIP membership. I will continue to be a VIP member, but I will be ordering less regularly (skipping more months etc)

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cat,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the Member Credit. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user monicam1064
California
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I'm with the items that I purchased and I'm not going to use the hook that you the store presents to you is that oh we're going to charge you $59.95 every month and you can get a free outfit but it's not really free because you're charging $59.95.
I don't like the quality of the fabric none of it is cotton and I purchased capris but they're not really capris they are the full length of my leg and it doesn't matter what size I get and so I'm just continually going back and forth to the store.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Monica,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user lihongc
North Carolina
0 reviews
1 helpful vote
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January 3rd, 2022
Verified purchase

I ordered some items during Thanksgiving as Christmas gifts and had been checking the shipping status frequently. There was no update after Dec 7th. A week before Christmas, the status was suddenly changed to "delivered"; and the delivery date was Dec 9th. Interestingly, from "preparing" to "out for delivery" to "delivered", it took only two minutes. Clearly, that status was not real-time. Since I did not receive the package, I called Fabletics customer service and was asked to wait till after Christmas. Then they added an update on the status and said it was delivered on Dec 19th. I called them again after Christmas and was asked to contact LaserShip. LaserShip insisted that the package was delivered and sent me back to Fabletics. Neither of them would take the responsibility of the missing package. I really don't understand if there is any chance that I should be responsible for it. Maybe I just shouldn't order anything from a bad business.

Products used:
sports pants

Service
Value
Shipping
Returns
Quality

Date of experience: January 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lihong,

Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.

Best,
Jane

Thumbnail of user alexanderg396
California
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I called to cancel this order and was told it was canceled, but it was still shipped out to the false address that the scammers listed. Fabletics says that once it got shipped out there was nothing they can do but I don't buy that.

Date of experience: May 28, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alexander,

It is with great regret that we received your feedback regarding the status of your order. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Thumbnail of user joshr487
New York
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

Honestly a membership sucks. By the time you get your credit everything is sold out. However customer service is amazing. At least from my experience. I also love the product.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Josh,

It is with great regret that we received your feedback regarding the selections we have. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user elijahs131
Delaware
1 review
0 helpful votes
  • Send Message
May 18th, 2022

I bought a couple of things from the company and somehow, I was signed up for a VIP membership that I didn't know of. I was charged for 3 months before I realized it. The weird thing is that I lost my debit card during that time and cancelled the card, so you would think they didn't have access to the funds? WRONG! The customer service rep from the Fabletics told me they contacted my financial institution directly. That rep was kind enough to refund my money. I also cancelled my subscription. The NEXT DAY... they charged my account another $54.95! I called again and 'Eddie' told me that there was nothing he could do. He told me that the refund I received couldn't have been done without the card information. I told me I have to take it up with my bank. I'm not crazy. The refund is back in my account and somehow, someway, they took more. 'Eddie' just seemed to not care a bit.
Horrible! Don't trust this company. They do not honor their promises.

Tip for consumers:
Don't trust a company that won't keep their promises

Products used:
I bought shorts. It has nothing to do with the product, but everything to do with how you interact with your customers.

Service

Date of experience: May 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user micheller2158
Florida
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

I am a VIP customer and usually skip the months until I need something new. It's so easy to skip the month and when I do order, it comes fast. The Fabletic products are comparable to other top name brands and I love them!

Date of experience: July 5, 2022

Thumbnail of user deanr161
Dean R. – Fabletics Rep

Hello Michelle,

We are glad you are enjoying our products! We are also happy that you like the VIP membership and the 'Skip the Month' option! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user gloriam16
California
1 review
9 helpful votes
  • Send Message
July 12th, 2015

They withdrew $49.95 from my account for over six months. I have been calling them for months now to receive my refund. I keep getting the run around from all their supervisors. I still haven't received my refund. But, I will keep trying and I will keep warning people about this HORRIBLE company! Don't buy from this company! Read all the reviews on the internet, thousands scammed.

Date of experience: July 12, 2015

Thumbnail of user alicew481
Ohio
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I found that many of the articles of clothing/outfits I was interested in were on sale for less than the amount I had spent on my membership credit which was very frustrating. When I found an outfit I was interested in there were very few colors in my size and none that matched. I found the website very laggy and not user friendly.

I am very disappointed in this service.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alice,

Thank you for sharing your experience with the website and the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user chipd42
Nebraska
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

The shorts are by far their best product. The shirts and tank tops seem like a cheaper quality and don't seem as good.

Date of experience: July 1, 2024

Thumbnail of user candiceb247
New York
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Ordered xs as i am an xs at 98lbs 4 foot 11 and they are for like a 8 year old they are skin tight. I tried to do an exchange but the rep said there are no smalls in what i ordered. He offered a credit to fabs. Not a return and refund.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Candice,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user tarah363
New York
1 review
0 helpful votes
  • Send Message
March 20th, 2022
Verified purchase

After three attempts of calling to request a return label knowing my information in my email still no success I was hung up on or calls were dropped off three times the items I received were gray stretch pants with the yellow drawstring not to my liking at all and I would like a full refund call takers dropped all three calls never successfully able to help me return my items and then I was charged this month another $49 for unwanted merchandise

Date of experience: March 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tara,

Thank you for taking the time to leave a review. We are sorry to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user widyab
Pennsylvania
1 review
6 helpful votes
  • Send Message
March 12th, 2017

Please stay away from this site... its scam. The first purchase, I joined the VIP and then they charge me $49.99 the following month to be VIP member because I was forget to skip. But when I want to use my credit from the $49.99, the price suddenly double upon checked out. They claimed it was actually on sale, but it wasn't. Their website stated $24 for a pair of leggings and When I use my VIP credit, the price became $50 or something per leggings. They claimed it was sale... THEY ARE SCAMMED. I am going to report them to authority.

Date of experience: March 12, 2017

Thumbnail of user chrystalw27
Maryland
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I wear Fabletics leggings for my gym workouts or just a walk around the block. I buy the high waisted and like the fit. I have not bought a pair that I didn't like. The quality and the wear of the garment is fantastic.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chrystal,

Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and their quality.

Best Regards,
Clark

Thumbnail of user alexisp11
Arkansas
1 review
9 helpful votes
  • Send Message
August 10th, 2015

Called to cancel my membership and they kept pushing for me to keep my membership, they did this like 5 times and I recently ordered from there and they said if I canceled my membership they would cancel my order, not pleased at all.

Date of experience: August 10, 2015

Thumbnail of user saraf248
New York
1 review
1 helpful vote
  • Send Message
April 14th, 2021
Verified purchase

I attempted to purchase a gift card as a gift for a friend and could not have had a more difficult time. There was limited customer support, and when there was, it was hardly helpful or solution oriented. I could not get confirmation that my digital gift card was sent to the correct recipient, to the point where I had to try to order it multiple times, and was told to forward a very spam-like email with a hyperlink to the intended recipient. Not at all the presentation or delivery that should exist for a digital gift card. I had a thought out and personalized gift message crafted, and it had to be abandoned because the only option was to forward the email that came to me instead of the recipient.

Date of experience: April 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sara,

Thank you for sharing your overall experience with Fabletics, especially when purchasing a gift card! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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