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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,898
Neutral
299
Negative
1,378
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,120)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user randeem10
Texas
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Every item I have bought, mens and womens shorts, shirts, and even my new fanny pack! The quality is so great!

Date of experience: June 4, 2024

Thumbnail of user kathryne38
Massachusetts
1 review
6 helpful votes
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July 2nd, 2018

Their clothes are great but they make it very difficult to cancel, and they keep billing you. They really need to change. This is untenable. I thought I had canceled. They told me I had. Apparently, I had not. They need a serious message. This is not allowable in any state. The collective state AGs need to go after Fabletics.

Date of experience: July 2, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Kathryn,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.

Best,
Ivy

Thumbnail of user alexw792
Texas
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

I absolutely love the shorts five stars there, but the color options are so limited and the shipping ETA is always off by at least five days so for shipping and color selection I have to go with 1 maybe 2 stars.

Date of experience: June 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Alex,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Thumbnail of user brandit109
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Returns are easy and customer service is good. The cancelation process isnt so easy and i was at the lake with no service so couldnt cancel my aug subscription and was charged. I have an account and my daughter has an account and we both were charged I wish it was easier to cancel.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brandi,

Thank you for your review. For assistance with your cancelation concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user aaronw1006
New York
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

First order was placed online. I had picked the wrong size so headed to the store to make an exchange. The service was great and I quickly swapped for the right size.

Date of experience: May 8, 2024

Thumbnail of user kariel5
California
1 review
0 helpful votes
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May 14th, 2024
Verified purchase
• Updated review

I still wear the very first pair of leggings I purchased from your brand. The quality is a perfect fit and lasts forever. I love the shorts and the color options are great.

Date of experience: May 4, 2024

Keeping Fit
January 4th, 2023
Verified purchase
• Previous review

Love my Fabletics, they are fun and comfortable to wear. I still wear the first leggings that ordered from Fabletics and they look like the first day I wore them. Quality is excellent.

Date of experience: January 4, 2023

Thumbnail of user jasminl12
South Carolina
1 review
6 helpful votes
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June 30th, 2017

I will never order from th is company again. Although the clothes are nice, the company continousely charges you 49.95 without telling you why. When making my first purchase there was no indication that i was being enrolled into a membership that would cost me. Then i was notified that if i didnt make a purchase once a month i would still be charged 49.95 per month. This is ridiculous. And the customer service representatives are no help at all. DO NOT ORDER FROM THIS SITE, IT IS A RIP OFF!

Date of experience: June 25, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Jasmin,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Thumbnail of user erinl178
Minnesota
1 review
1 helpful vote
  • Send Message
June 12th, 2020
Verified purchase

I keep trying to cancel my membership subscription after already canceling it once. I canceled it five months ago. I then bought a couple items with the money already on my account. Then they reactivate my account without my permission. I then call and the machine says its a five minute wait. I hold on the line it turns into an hour wait so the next time I call they have an option to hang up and they will call me back. They never call me back.

Date of experience: May 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Erin,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our member service. We will contact you for further assistance.

Best,
Dean

Thumbnail of user vickiem373
California
2 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

I love the product and was pleasantly surprised by the member points that allowed me to get even more yoga pants for basically just shipping costs.

Date of experience: June 3, 2024

Thumbnail of user justinr1169
California
1 review
0 helpful votes
  • Send Message
May 13th, 2024
Verified purchase

Takes 3-4 days to get the order simply shipped and then about 5-7 days to receive on all my orders. Process takes too long to get an order. With that said, I do love the product!

Date of experience: May 3, 2024

Thumbnail of user audreyr252
California
1 review
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

Everything fits wonderfully and very true to size. I'm happy with my purchases and have washed them so many times without any fade in color. Love this brand and ordering more soon

Date of experience: February 1, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Audrey,

Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.

Best,
Allison

Thumbnail of user kevinn459
New York
1 review
0 helpful votes
  • Send Message
March 14th, 2021

This first seemed like such a great product and great deal. Well let me start out by saying that my items took about 3 weeks to get to me with the "expedited shipping". When I got them they were just ok and after wearing them and washing them JUST ONE TIME the elastic became all stretched out. BUTTHAT WASN'T EVEN THE WORST PART! Without me even knowing they start to charge my credit card $49.95 per month for some sort of membership club... and when I called to question it they tried to downplay it like it was a free credit I was receiving. However I advised them there were two charges on my credit card for each month from $49.95 each. All I tried t do was buy two pair of shorts and they start charging me $49.95 per month... WHAT A SCAM! After a short hassle I demanded my money Don't fall for this... they try to make it seem like it's a free credit and they didn't charge your account!

Tip for consumers:
DO NOT BBUY FROM THIS SCAM COMPANY

Products used:
shorts

Service
Value
Shipping
Returns
Quality

Date of experience: March 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kevin,

We appreciate the feedback you shared! We're sorry to know that you dislike being part of the VIP membership. Our Member Services team will be contacting you within 48 hours to assist you further.

Best,
Dean

Thumbnail of user amyd1066
Minnesota
1 review
0 helpful votes
  • Send Message
July 1st, 2021
Verified purchase

I had placed an order on 6/5/21 and after three weeks it still hadn't shipped. I called customer service on 6/23 to inquire about the status as I had ordered and received another order in between. I was told all items were in stock and it should be shipping withing 24 hours. On June 28th, I called again and was then told one if the items I purchased was out of stock so none of the order was shipped. The items sell out incredibly fast and there is no course of action when something like this happens. I returned the entire order and it is making me think twice about continuing to order fabletics.

Products used:
None because I ended up cancelling the order after waiting 3 weeks only to find one of the items had sold out by then.

Service
Shipping

Date of experience: July 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

Thank you for sharing your feedback regarding the status of the order that you placed. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user cae21
Indiana
2 reviews
7 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

Tried one of these and it turned out to be the best bra I've used as I've gotten older so ordered another one with a special offer and two more on sale. So so glad I did!

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Ca,

We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.

Best,
Lia

Thumbnail of user kaith6
Ohio
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

I like the leggings other than the fact that within just a few months there was a hold in the crotch. Not very good quality if this happens so quickly.

Service
Value
Shipping
Quality

Date of experience: April 5, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kaitlyn,

Thank you for taking the time to let us know about your experience with product quality. We strive to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user es1664
Maryland
2 reviews
3 helpful votes
  • Send Message
December 19th, 2017

Received items that were not like those pictures. Returned them for full refund and cancelled VIP membership. Then, I received email saying additional items were on their way. I called and hope to have settled the issue, but will have to be inconvenienced to return items. STAY CLEAR OF THIS COMPANY. Shame on you, Kate Hudson!

Date of experience: December 16, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello E S.,

We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!

Best,
Sherry

Thumbnail of user reannee
Virginia
1 review
0 helpful votes
  • Send Message
April 5th, 2021

I ordered 2 pairs of leggings on March 23, and I understand with covid that it might take longer to arrive. With that said, I had an estimated date of arrival for April 3rd, then I checked the status on that day as I had not received it and it had changed to April 5th (today) and I just checked again and it now has NO estimated delivery date and says that details will be provided when they are available. I used standard shipping and it says 6-14 business days. It has been about 9-10 days since ordered. I am just irritated and confused on why it would keep changing the ETA then end up not showing one. It is shipping through USPS and they're saying that they have not received the package yet (which would make sense as to why I haven't gotten my package and why the date keeps changing).
I will update my review when I finally receive the package.

Date of experience: April 5, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Reanne,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user caroles468
Ohio
1 review
1 helpful vote
  • Send Message
November 1st, 2022
Verified purchase

Good quality clothing for a decent price but it took TWO WEEKS to ship. I find that unacceptable. I pay $55/month for the membership… I should not have to wait that long for my orders to arrive! Use a shipping company other than Pitney Bowes they're the WORST

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carole,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user emmyd7
DO
2 reviews
0 helpful votes
  • Send Message
May 18th, 2024
Verified purchase

I'm satisfied with the quality of the products, the fitting is normally accurate, the only thing is that the app is a little slow (i normally prefer to use the web page because i navigate faster).

Date of experience: May 8, 2024

Thumbnail of user chrism3302
Oklahoma
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

I like everything I got but my only complait is the bottom of my pants a to small to go over my shoes. I wear these to coachbin and that would make them look a little more dressier. Other then that Im happy with my order.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chris,

Thank you for writing a review! Your feedback about the product size is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user jessicah1887
Michigan
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I bought pants based on size description but the fit was awful. I got them on and everything but the way the waist line distributed the flub in my midsection was so unflattering. I'm 5"2' 120lb and felt like a cow in these leggings very disappointing

Date of experience: June 1, 2022

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hi Jessica,

Thank you for providing feedback about the fit of the item that you received! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user kates85
Arizona
1 review
10 helpful votes
  • Send Message
October 12th, 2016

Let me preface this with the fact that I have never written a review for any company, ever. However, anyone considering giving this company their credit card information should know that this company has stolen hundreds of dollars from me.
I have cancelled my account with Fabletics on two different occasions, and have been charged $49.95 every single month since then.
DO NOT SIGN UP FOR VIP MEMBERSHIP.
They have outright STOLEN my hard earned money.
Kate Hudson should be embarrassed to own this company.

Date of experience: October 12, 2016

Thumbnail of user jessicas2082
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2021

As a first time customer I was thrilled to be a VIP having good deals but some items ran too small so I requested an exchange and returned my items right away when I received my exchange items back it didn't include the items like nu original purchase. I spoke to 5 different reps and they still couldn't help here I am more than a month later they decided to refund the item that was missing and when I tried to purchase the same item "it was out of stock" they could not help me the whole month in getting me the items that were missing just very disappointing and worst customer experience really ridiculous to go through this as a first time member.

Products used:
Workout gear

Value
Shipping
Returns
Quality

Date of experience: June 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Jessica,

Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user ashleyw883
Idaho
1 review
1 helpful vote
  • Send Message
December 30th, 2021

Absolutely horrible shipping, I will never buy from them again, my first order (mid summer) took over a month to get AFTER it shipped! My most recent order AGAIN took 23 days AFTER it shipped to get to me (2 states away) they just make excuses and say it's the holidays but that's false, it's year round!

Tip for consumers:
Just don’t order from them

Products used:
Leggings, tops

Service
Value
Shipping
Quality

Date of experience: December 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Ashley,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping process. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user brittanib27
Michigan
1 review
0 helpful votes
  • Send Message
November 2nd, 2022
Verified purchase

I highly dislike the fact that Lizzo is part of Fabletics. She is absolutely disgusting and I feel like Fabletics is promoting obesity by being represented by her. AND the fact that I can't edit or cancel an order after I place it is bull$#*!.

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brittani,

Thanks for sending your review regarding our brand! Your feedback about your recent order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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