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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user mc1190
Guam
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I've ordered twice and both orders, half was no longer available and then only received a couple of items.
Also, customer service is only available through facebook messenger.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Madelene,

We value all reviews, so we appreciate you taking the time to tell us about your experience. Your feedback regarding the selection and our delivery process are essential to us. Right now, we'll send you a private message. Thanks!

Best,
Clark

Thumbnail of user aneetas1
Florida
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Purchased scrubs for first time with fabletics. Felt the top was perfect fit but the jogger pants just didn't have the right fit. I'm a petite size XS-S.

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Aneeta,

It is with great regret that we received your feedback regarding the fit of our products. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user jb2399
Ohio
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Everything was ordered in my normal size and nothing fit, everything was too small. They also sent me the wrong color top and didn't respond when I emailed

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Jodi,

We regretfully note that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user ashleyb1237
Pennsylvania
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

I always wear a medium. These were too tight, too long, and the pockets were backwards from my other trinity leggings. Not sure I want to order again.

Date of experience: October 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

We are sorry to hear if you are uncomfortable with your leggings. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Thumbnail of user lilyc49
Texas
1 review
0 helpful votes
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March 27th, 2018
Verified purchase

Great quality leggings and super cute! Are great for working out especially squatting! Arent see through at all! Quality feels like lulu lemon if not better!

Date of experience: March 24, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Lily,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

Best,
Sherry

Thumbnail of user dayanas5
New York
1 review
6 helpful votes
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April 1st, 2020

I purchased 1 bottom from this company, I enrolled myself into the trap of automated monthly payments and after I received the pants literally the same day I wore them the stripe on the side of my pant started to tear. I'm a small girl 5'6 - 115 lbs - I called the company and tried to get them exchanged and it was a completely disaster that ended up me having to keep the pants. I then cancelled my enrollment never thinking twice. 1 month later I notice their still withdrawing the fee I called and was unable to get in touch w a live rep, I email and nothing. 5 months later they were still taking out the fee. I disputed it with my bank, $548.00 later! The bank recvd a letter stating I gave permission which was true but I cancelled it in writing and and by phone and no one ever responded. This became one of the hardest most time consuming things I've done. My bank went bank and forth w me and Fabletics and after all that, they where unable to get them to refund me my money! I looked up reviews and sure enough this comp is infamous for doing this. Besides the clothing being cheap quality Her company is a theif.

Date of experience: March 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Dayana,

Thank you for writing a review! We're sorry to hear about your experience. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user paulineg16
Maine
1 review
2 helpful votes
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March 17th, 2018

Wow. Just wow. I clicked on an ad on Facebook one time, and figured I'd take advantage of the offer to get 2 leggings for cheap. Little did I know (and by little, I mean you have to read the little words at the bottom of your order confirmation) that I was unknowingly signing up to pay 49.95$ a month to get VIP membership, which means lower prices on things. I'm not even sure how that's legal; how is it even possible that they charge you 49.95 a month and you don't even know you're signing up for a monthly automatic payment?
Once that's done, good luck trying to get your money back. I was just told on the phone I pretty much never will, and might as well spend it on the site. It's apparently super easy to sign up for a 50$ monthly automatic payment, but in order to cancel the membership, you have to call a number, wait 20 MINUTES on the line, and then proceed to refuse THREE DIFFERENT TIMES to maintain your membership. This is quite possibly my worst experience ever. Shame on all of those participating in this scam.

Date of experience: March 13, 2018

Thumbnail of user elizabethw65
Canada
1 review
17 helpful votes
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October 2nd, 2015

Bought the $25 first-time outfit deal, was automatically signed up for a "VIP Membership" with no indication as to what that actually entailed. Found out later, after their emails had been routed to spam and money had been withdrawn from my account WITHOUT MY CONSENT that the "VIP Membership" was actually a "credit" where they take $49.95 out of your bank account and credit it to their site so you can spend $50 on athletic equipment that turned out to be pretty mediocre quality, especially considering the unbelievable prices.

Tried to call several times to cancel, was told the service line was closed. Finally got through and the service line was a flipping robot. If you're going to route me to a robot that tries to sell me a million things before I can cancel my account, why do you even have hours for your line?

In the end, I was able to cancel my account and get a refund for the amount they essentially stole from me. Too bad it was after my payment for a medical bill was bounced (It's $50/month and that $50 was taken by Fabletics before the hospital did their automatic withdrawal). That might sound a bit tight to some, but I'm paying insane student loans, and every penny counts. The $25 outfit was a treat to myself as I needed new workout clothes, but I sure did learn my lesson.

Kate Hudson should think twice and learn more about the structure of her own business before she goes around putting her name all over it.

Date of experience: October 2, 2015

Thumbnail of user jeanniney5
California
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

I didn't receive my order ever I even contacted the company agents couldn't help and they even had the audacity to sign me up for vip when I never agreed to it and payed 60 more dollars A SCAM SO NOT BUY HORRIBLE SERVICE TOO!

Date of experience: September 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeannine,

Thank you for sharing your experience with your order and the VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user cynthiau40
Maine
3 reviews
3 helpful votes
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January 15th, 2020

I buy my Christmas gifts early, only to find out I cannot return the outfit I bought for my daughter-in-law in November. I would really appreciate being able to speak with a customer service person in the U.S. that has authority to do SOMETHING to resolve issues! Will NEVER BUY AGAIN

Date of experience: January 12, 2020

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Cynthia,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user andreaj489
Ohio
2 reviews
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

Hello,

I had seen your ads in many places and was always curious about trying your athletic wear out but could never justify a reason why. I have recently had a major life change and am living on my own for the first time in my life (at 31) after a 12 year relationship. I work from home so I don't get to socialize much and don't leave the house a lot. I started to realize how much it was affecting my mental health and decided to change that. I joined a Gym and thought oh no what am I going to wear now that I've done that. I remembered your company and all the adorable ads and decided to check it out. I was pleasantly surprised at the affordable deals I could find and the selection of unique designs. I suddenly became so excited and couldn't wait to wear these clothes and feel more confident going to the gym. When I received my order I was preparing myself for the inevitable let down that something will not look right or fit my body properly; however I was proven wrong and everything fit comfortably and perfectly. It may sound silly but sometimes all it takes is some new clothes for a girl to feel confident enough to get out there in the world and reach their goals. Thank you for the pleasant experience and I can't wait till I need to order more clothes.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Andrea,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Tina

Thumbnail of user ashleag5
Maryland
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I don't mind going in-store, even if my local store is an hour away because the people there are friendly. So, I want it clear that no dissatisfaction comes from store reps.

But there are things that I find dissatisfied with Fabletics as a clothing provider in general. There are really not a lot of clothes that flatter people who are larger, and even less when it comes to short, larger people. Which, why not? They're supposed to be workout clothes, larger people work out too, and want to feel good while doing it. When I do find something that I really like and enjoy, I often want to go back to the site and get multiple. But that item is already out of stock and never coming back.

The fact there are never any consistent items that fit the same as items I've bought and loved is annoying and frustrating. I'm not going to buy multiple of an item if I'm not sure if I like it, so when I do like it and it's already cast off the site, it's just a really frustrating experience.

I'm pretty much just trying to use up the last of my credits so I can cancel my account.

Service
Value
Shipping
Returns
Quality

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Ashlea,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with product availability. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user georginar49
Canada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

As a plus size granny, I am very pleased with the fit, I was uncertain if what I ordered would fit so perfectly. The material out rates other brand names such as lulu lemon.
Thank you

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Georgina,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user caseyl224
Arkansas
1 review
0 helpful votes
  • Send Message
March 2nd, 2023
Verified purchase

I love that one of the subscription options is to skip a month here and there. They've also greatly improved the option to click on skip whereas before it was going on a wild goose chase.

Date of experience: March 2, 2023

Thumbnail of user sheenaw66
Texas
1 review
0 helpful votes
  • Send Message
March 17th, 2022
Verified purchase

My leggings have all been amazing and held up very well compared to other name brand leggings which are too thin and don't hold you in as well (lulu!) I'm always very pleased with my orders!

Date of experience: March 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sheena,

Thank you for making a review regarding the fitting of our items. We are glad that we were able to make you happy through your purchases. It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best Regards,
Clark

Thumbnail of user tanyal234
Canada
1 review
0 helpful votes
  • Send Message
March 19th, 2022
Verified purchase

Terrible. I never signed up for anything I did a one time purchase of the tights now you continue to take money out of my account. I don't want to be any part of this company

Date of experience: March 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tanya,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user loric822
Massachusetts
1 review
0 helpful votes
  • Send Message
December 3rd, 2021
Verified purchase

These leggings have always been my favorite in any length and now they have the pockets on the sides which I cannot live without. They are so comfortable, wash great and always make me feel thinner.

Date of experience: December 3, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lori,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle

Thumbnail of user kristoforh2
Wisconsin
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

In a world of next day, even same day, shipping, the fact that it takes Fabletics the better part of two weeks to get an order to you is pretty odd. The products are nice, though.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kristofor,

Thank you for taking the time to let us know about your thoughts on the shipping and handling. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user joanp544
Nevada
1 review
0 helpful votes
  • Send Message
May 15th, 2022

I ordered two pairs of leggings for $24 and they sent me a pair if shorts and a tank top in an ugly brown and not my size. I would not recommend this plastic to anyone!

Date of experience: May 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for writing a review! Your feedback about the item you received is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user margiey
Texas
2 reviews
3 helpful votes
  • Send Message
October 22nd, 2017

The have been charging me $50.00 a month for a membership, and I have purchased several outfits and still was charged for Sept and Oct. Closed my account, It is very difficult to trust this company

Date of experience: October 20, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Margie,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Thumbnail of user annad1181
New Jersey
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

I love the member program because you can skip or buy and sometimes I just don't have it in the budget for that month. The clothes are so versatile and they are made with great quality.

Date of experience: February 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anna,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!

Best,
Lia

Thumbnail of user ambers456
Tennessee
1 review
0 helpful votes
  • Send Message
March 1st, 2021
Verified purchase

The leggings always seem to roll down. I don't know if it's my body type but I can't workout in them. I've sized down to see if that helps, it doesn't. I got different styles too.

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Amber,

Thank you for the feedback! We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you within 24-48 hours to help you further.

Best,
Jane

Thumbnail of user cassiek14
Oklahoma
1 review
0 helpful votes
  • Send Message
July 1st, 2019
Verified purchase

I love Fabletics! The BEST leggings, shorts, and bras that I own. Wish we had a store in Nebraska! All the sizes fit so well and the customer service is timely and always answers my questions!

Date of experience: June 28, 2019

Thumbnail of user aarond646
Oregon
1 review
0 helpful votes
  • Send Message
August 1st, 2023
Verified purchase

Me and multiple other customers have signed up for the 2 for $24 deal and unknowingly got charged the monthly fee. They need to give a more clear representation of what you are signing up for.

Date of experience: August 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Aaron,

Thank you for sharing your experience with the member credit charge and the deals we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user sarahw72
Florida
1 review
4 helpful votes
  • Send Message
November 9th, 2014

I LOVE this company. Not only are the products AMAZING (and better and far less expensive than the competition), but the customer service is the best with all communication options (call, email, live IM chat). I don't understand why so many people are complaining about the reoccurring charge- THAT IS WHAT THE PROGRAM IS! ITS A MONTHLY MEMBERSHIP PROGRAM (just like birch box, ipsy, shoedazzle, etc)!

If you don't want to do the membership program (monthly charge) simply skip the month as between the 1st-5th of the month (for VIP members) OR do not sign up as a VIP member and do the retail option. I can honestly not believe how ignorant some of these comments are. This is by far one of the best sites i have ever used. It is very clear what the terms are and you can cancel on the phone at any time!

Tip for consumers:
This is a monthly membership program. If you don't want a monthly charge, don't do the VIP program, or sign up and immediately cancel after you place your order.

Service
Value
Shipping
Returns
Quality

Date of experience: November 9, 2014

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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