Fabletics

A little while ago I bought two pairs of leggings from Fabletics after hearing some good reviews. I did not like what I recieved. They fit weird and the material was not comfortable. I was going to return them but I found out that because of international shipping it was barely worth my money to send them back. Recently, I noticed that I have been being charged monthly on top of the price I paid for the two pairs of leggings. From my understanding, Fabletics worked on either a subscription basis OR just buying what you want and I was under the impression that I could buy my two pairs of leggings without paying a monthly subscription. The website was so confusing that not only did I miss this detail when purchasing the leggings but I was still confused going back to check to see if I just missed something. I tried contacting customer service 3 times and each time they were absolutely no help! I am convinced that Fabletics is a scam just to con you into spending money based on how confusing their site is and how unhelpful their staff is. I still don't have a solution because I can't cancel my subscription without losing the money I spent on two months subscription even though I didn't use my credits so buy anything and I don't want to use those credits to buy poor quality clothes that don't fit me.

I signed up for the introductory offer of $15. The leggings and deal were great. The quality is excellent and definitely worth more than $15. However, the moment I received my package I cancelled my account. After receiving confirmation of the cancellation I thought that was the end of it. However, the next month I got charger the $49.95 again. After calling the membership services again I was informed that they had no evidence that I cancelled my account and would not refund my $49.95. Even with my email and evidence of a phone call I had to talk with customer service for a LONG time arguing over the refund. They finally agreed after at least 15 minutes of them refusing. My refund should come in 5-7 days and my account should be cancelled now. BUT we'll see because that was supposed to have happened last month. I would warn everyone that despite the quality of product and cheap prices it is not worth the trouble of having to cancel the account and basically being called a liar and talking to a machine for 20 minutes before talking to a person.

My order arrived after a very long waiting period, and missing 3 of my items. Upon contacting customer service, they told me I would have to wait 48 hours after my order was received to start the process of getting my items because they would have to check their counts to make sure I'm being truthful that I didn't actually receive my items. It took two more calls and lots of time and frustration to finally get some resolution. I was told that one of my items was now out of stock and they would give me a credit on my account. I told them I'm done ordering from here, I don't want a credit, I want a refund on my card. Lots more time spent fighting for a refund on my card instead of a credit. This order was such a major headache and waste of time, especially when I realized the quality of the leggings (which did not pass the squat test) was not as good as those you can get on Amazon for less. I cancelled my VIP membership as soon as everything was resolved, and ended up sending back my entire order except for the joggers for my husband, and I'll never order from Fabletics again.

Dog$#*! quality of clothes, dog$#*! website. They also scam you, that's how their prices seem affordable. They hide a $60 charge subscription when you sign up. An incredibly dishonest company.

Great customers services, someone was always available to help me with my order when needed. I never had a problem with returns or the product I order.

My experience with fabletics is amazing… very nice stuff of their leggings and comfort level is 100%. And thanks for all the amazing deals they offer me

SO frustrated that credit on the website 'expires'. That is $49 basically just taken from me. The site should honor any credit indefinitely. I cancelled my membership.

They keep charging me monthly and whenever I try to cancel they're always on hold or the online chat is never available I need a refund, I don't even buy anything

I love everything I have ever ordered from Fabletics, the fit of every piece was perfect, comfortable, and offered the right amount of control during my workouts.

Fabletics unsubscribe e-mail opt-out doesn't work. Please do not give them your contact info. I wish I didn't. They are relentless regardless if you unsubscribe or not.

I always have great service with fabletics. I wear leggings practically every day and these are by far my favorite. Fast shipping and great communication too. Thanks!

I love the products, but the shipping is extremely slow and frustrating. Tracking doesn't update for days, and I've had orders take over 20 days to arrive.

Ordered two different items (pants) of the same size. One was too big, the other way too small. Both were low quality materials. Absolute waste of money!

Very helpful, great service and deals, helped my friends out and everyone wins! I feel like an ambassador because my VIP membership is such a great offer

I loved the products and would recommend them. However, I don't need 3-4 emails daily for ANY product. That is the only reason I cancelled my subscription.

Was initially unhappy with my purchase with talking to the customer seevice I regained confidence in my purchase and that I made a good choice and I love the product most comfortable underwear I own

I usually get quality stuff at good prices, but am often disappointed to find out what I really wanted (advertised as New Arrival) is totally sold out in my size.

I used this site for a cheap Christmas present and was quite happy with the items I received but there was no way they would ever be worth the £44 you would be charged as the normal fee so after reading the poor reviews online I decided to cancel within the statutory 14 day cooling off period. I firstly emailed them to be back stating the reasons why I shouldn't cancel and if I still wanted to I needed to call. When I called I was given the hard sell and asked for my reasons for wanting to cancel even though the website states you don't have to provide a reason within 14 days. After 15 mins of being on the phone to a girl who did not want to put through my cancellation and even threatened to terminate the call I finally got to speak to a manager after asking several times who in fairness was quite pleasant and followed through with his promise to cancel my account and ensure no further money was taken from my account and provided me written confirmation also. Even after speaking to that manager I would not recommend this company to anyone the items sold are in my opinion not of good enough quality to be worth the full asking price and they made it very difficult to cancel even though I was within my 14 day cool off as per distance selling regulations

I needed info on how to exchange an item. The person I spoke with helped with this. She explained everything after I asked many questions. She was not clear at first how it worked. I am disappointed at Fabletics policy of not mailing out my exchanged item before you receive the item I am returning. I mean, you have ALL of my info. If I didn't return the original item, you could just charge me for the exchanged item. Because you won't send the exchanged item until you receive the original item, it will not arrive in time for what I need it for. Also, I was going to place an expedited order but your site says some items may not be available for expedited shipping. It does not tell you if it's an item you have ordered or not. So I don't want to spend the extra money and then not receive the items expedited. I understand that some cannot be expedited but you should let us know if it is an item in my order or not.
Other than that, I had a good experience, once I was able to ask and re-ask questions. Thank you!

I've purchased twice this year and both times I've had a pair of leggings get a hole in them the very first time I wore them. I've been the same size for years and am in even better shape than I was last year. The quality and type of the fabric used is poor compared to what it was when Fabletics started. I have two pairs of leggings from them that are almost 7 years old and they don't have a single popped stitch. But twice in a row, two brand new pairs of leggings have torn a hole. I tried to return one pair but it was such a hassle because you have to mail back the torn pair within a certain amount of time or they won't send you a replacement pair because they'll only hold it for 7 days. I would've had to purchase the mailer to send them back and then find a way to print out the label (no one has printers at home anymore) that would've cost me money and time that I just didn't want to waste. I contacted them within my first week of having the pants and you can't just send me a replacement without me sending back the torn ones? They're torn I'm not going to keep using them and hopefully they aren't repairing them and then reselling them. Disappointed in the quality and the way the company is run as a whole. The clothes aren't worth the crazy high prices they say they are. $80 for leggings that feel like they're from target? I don't think so!

Excellent customer service and the clothes are cute, stylish, and well-made! What's not to love?! Will definitely continue to purchase from Fabletics.

It is near impossible to cancel a Fabletics account. I've been trying for TWO MONTHS. Cancelled it with PayPal. They used my CC directly. Cancel it AGAIN. Now contesting the charge with my CC company. Next step change my CC. PLEASE MAKE IT STOP!

I did not sign up for the VIP and they took £44 off me in the first month, complained and they told me that you could not cancel by email you had to write and then after Christmas i forgot to skip and now they will not refund MY £44, I have sent loads of emails and now threatening legal and court case and they are still not giving me my money back, horrible company, please please avoid this company