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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user daniellee206
Arizona
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

I joined fabletics to get all the great workout clothing however since joining when I go onto site to order most everything I want is out of stock. This is why I'm canceling my membership

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Danielle,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the selection we have online. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user christopherc2192
Georgia
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

I had zero trouble ordering. Didn't realize it was going to take almost a month to get the order. Won't be ordering again. And I wouldn't recommend this company or it's products to anyone, anytime.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christopher,

Thank you for writing a review! We're sorry to hear that your order takes longer before you receive it. Our Member Services team will be contacting you shortly to assist you further.

Best,
Dean

Thumbnail of user aliciak52
Minnesota
1 review
0 helpful votes
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December 10th, 2018
Verified purchase

Order took awhile to get to me. I liked the outfit. But not wearing it until I lose more weight in stomach area. I have fears it won't hold up well. I washed it on delicate by itself.

Date of experience: December 8, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alicia,

Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!

Best,
Ivy

Thumbnail of user markb5103
North Carolina
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

The Title Says It All. Realized I was being charged a $59.95 a month for a membership I never signed up for and this was my first time ordering. That is now way to get customers to return.

Date of experience: July 11, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Mark,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user sofian164
GB
1 review
13 helpful votes
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December 7th, 2015

I bought a bra on promotion and it was 9£ when I realise after 3 months thats once you shop there you sign up automatically to the membership and they take you 44£ a month without you knowing!

Date of experience: December 7, 2015

Thumbnail of user janam184
Colorado
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

This company is the worst. They have been collecting money from me month after month after month and canceled every single order I have ever placed. You have to use the 1 credit you get for over $50 a month to place orders and then they find reasons to cancel it. They shipped my first order to my address when I started subscription and their excuse tonight when they I called them about this order is they had to confirm that my address was valid. They already sent my very first order over a year ago to this address. Then they said once they escalate it that I have to call back in 48 hours and once again validate my address. I believe this company is a complete scam and just a money making operation. I am now at the risk of losing at least $700 I have paid to this company because they will not fulfill any orders I ever place. I plan to report them to the Better Business Bureau and any other site that will take a review. I am about ready to walk away. I will not pay another month subscription. You cannot put your subscription on hold. They are an unethical and horrible company.

Service
Value
Shipping
Returns
Quality

Date of experience: March 22, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Jana,

Thank you for taking the time to leave a review. Your feedback about your order and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user ashleyd1018
Missouri
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Every time I go to purchase something with my credits the items are on sale for a "Members Only Sale" for less than I paid for the credit! It's just crazy. It just is not worth the money.

Date of experience: March 5, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Ashley,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further our promos and product pricing. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user ryand719
Nevada
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

I've bought 3 pairs of everyday pants. 2 the zipper broke on and the one I do have the zipper is really difficult and will probably break too.
This is a huge flaw in their pants don't buy.

Date of experience: July 5, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Ryan,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user rafaelo73
Massachusetts
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

I don't understand why it takes weeks for orders to arrive. That is frustrating especially when items are a gift. You never know when you are going to get your product.

Date of experience: February 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rafael,

Thank you for writing a review! Your feedback about the shipping timeframe is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user diegos142
Florida
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

Bought them in a xs and a small looking to get the shorts shorts look but both literally came down to my knees very disappointing hood quality but size was horrible

Date of experience: June 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Diego,

Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user jamesp4070
Tennessee
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The quality of the items degrades very quickly, within 4 or 5 washes. The app is also very bad, slow. Won't load. It takes too much time to shop on it.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user chrisg1958
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Love the fabrics and the styles. Living in Canada makes the sales really worth it. I've been buying for a few years now and my clothes are still in great condition.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chris,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

Thumbnail of user josiet48
Texas
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

I love Fabletics clothing and being a member makes it even better! They always have awesome deals and the process is easy to understand if I want to skip a month.

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Josie,

Thank you for the great feedback regarding the VIP membership! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day.

Best,
Lia

Thumbnail of user connieh616
Florida
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

I made an order over a month ago and still have not received the product nor have I received any notice from the company as to why it's taking so long.

Date of experience: August 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Connie,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user jeremiahd72
Colorado
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

Sizing is inconsistent, color choices are strange, and the fit is not always to my liking. On top of that, the price is more than I would expect for the product.

Date of experience: January 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeremiah,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user emmah691
California
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

The intro offer is great but the selection, especially maternity, could be better. Also I feel like what I can get with my member credit is not worth the monthly charge.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emma,

We appreciate the feedback you shared regarding the options we have and the member credit usage. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user kristya6
Missouri
1 review
4 helpful votes
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February 13th, 2017

Don't waste your time or money with Fabletics. There are MANY other athletic wear companies with actual quality clothing and good customer service. You definitely get what you pay for with this crap. AND THE CUSTOMER SERVICE IS HORRIBLE. Good luck

Date of experience: February 13, 2017

Thumbnail of user kristinr6
Florida
1 review
13 helpful votes
  • Send Message
March 16th, 2015

Like many others, I signed up for the $25 first outfit free, with the intention of continuing my membership if I liked the first outfit. However, the quality of the outfit left something to be desired. Even so, I continued with my membership with the hopes that other styles would be better quality.
Big mistake, because not only is EVERYTHING sold out CONSTANTLY, there is also a markup for almost every outfit, so you're really not saving much.
I ended up canceling my membership but I still have credits left on the site- but now in order to use my credits, I have to sign up for membership AGAIN in order to get the reasonable price for the outfits... AND, the credits can only be used for outfits that have been selected for me! Seriously, the money I paid on the site should be able to be spent the way I want.
Just stay away, it's not worth the headache!

Date of experience: March 16, 2015

Thumbnail of user carlaw350
Florida
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

Fabletics never disappoints, high quality fabric that lasts. From the first item I purchased until the most recent they all look and feel the same as when I first got them!

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Carla,

It is our desire to keep you satisfied with our quality products. You are our inspiration for doing our best. Thank you and remember, we value you! Have a great day!

Best,
Allison

Thumbnail of user faizaj4
New Jersey
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

I love everything I got. My leggings are rolling down while working out but that's probably because I got a large and then lost a lot weight… no complains so far.

Date of experience: February 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Faiza,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!

Best,
Lia

Thumbnail of user michelec706
Kansas
2 reviews
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I love all the products!. Though I'm not so excited I have to be charged if I don't buy something every month. But I really do look forward to seeing everything!

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michele,

Thank you for writing a review! We would love to assist you further with the concern you had about the charge. Our Member Services Team will email you right away.

Best,
Dean

Thumbnail of user alexisg435
Ohio
1 review
0 helpful votes
  • Send Message
August 21st, 2023
Verified purchase

Low quality items, really disappointing considering how expensive these products were. It's not SO bad with the sale price I got, but the regular price is insane for the crappy quality

Date of experience: August 21, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Alexis,

We are sorry to hear that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user andreaf140
Ohio
1 review
0 helpful votes
  • Send Message
July 1st, 2019
Verified purchase

I've made quite a few purchases and there's not one item that I didn't like. I think the clothes are made very well and the quality is awesome. I'll keep purchasing.

Date of experience: June 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Andrea,

Thanks for the feedback! We value your trust in Fabletics, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!

XO,
Ivy

Thumbnail of user kelseys64
Nevada
1 review
2 helpful votes
  • Send Message
July 6th, 2019
Verified purchase

Fabletics isn't easy to use. There is no app. I don't like their point system over a credit system. Their customer service is horrible and email replies are automated and impersonal.

Date of experience: July 3, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kelsey,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user charlotteg502
Georgia
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

Everything I have ordered has exceeded expectations! Comfort & fit are perfect! My wife who never wore leggings due to feeling awkward is now addicted due to the comfort & style.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Charlotte,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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