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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user larhondan1
District of Columbia
1 review
0 helpful votes
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November 11th, 2018

I placed my first order in early Aug, I replaced the same order (due to I never received it) mid Aug and 3 weeks later I was told that Hurricane Florence got my clothes. I really wanted to know why she needed them... she doesn't even wear clothes. My order was being shipped to GA so why would it be on the East Coast. ANYWAYS... I called in for a refund and was told early October that it was being processed and it would take 8-12 weeks to process. I called back mid October and was told that my refund was NEVER PROCESSED. I emailed the corporate office and the executives... in which I found there names online... and they never responded. THIS COMPANY SUCKS AND IS A HUGE DISAPPOINTMENT.

Date of experience: November 7, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello LaRhonda,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user pamelam2742
Washington
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Not too bad for a first time ordering from fabletics. I had a not so great experience with PayPal but better experience now. I will order again.

Date of experience: June 4, 2024

Thumbnail of user amyc2741
California
2 reviews
0 helpful votes
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June 18th, 2024
Verified purchase

I like the outfits I've received. The ones I like are out of stock sometimes. Sometimes the site glitches when I use it.

Date of experience: June 8, 2024

Thumbnail of user milagrosm
New York
1 review
4 helpful votes
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October 26th, 2015

I purchased my first outfit for not $25 but $29.97 (site states $25). No biggie it was a cute outfit and $4 extra with no shipping... OK. I added item to my cart and kept shopping (btw, they give you an hour to shop). So I figured I would look around. I saw a pair of adorable pants that were 59 down to 39 down to 19.97. I put them into the cart and went to check out. The checkout gave me two prices $169 and $69. Not the $49.94 I was expecting, I immediately called them and they tried to tell me that it would have been that price had that been my first outfit, but it was my second item so therefore i had to pay 39 for the pants. NOT! I told them that if that was the case they should have the page refresh once you add your first item... the page should then refresh to actual prices and not try to lure you to add items at a special price. Needless to say, I accepted the order only because they gave it to me@ $49.94 and honestly 35 minutes later not sure if it was worth it. We shall see. As soon as my order arrives I will be canceling my membership and DARE them to charge my card. STAY AWAY!

Date of experience: October 26, 2015

Thumbnail of user hollyl280
Canada
1 review
0 helpful votes
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November 12th, 2021

I have been a faithful Fabletics VIP member for more than 5 years. So when I tried contacting them about an undelivered order, all I get is the runaround! Firstly, every phone number tried doesn't work, so I don't even know how anyone thinks it's "easy" to cancel or communicate with them and so I did the ridiculous live chat option. Both agents have given me nothing but the runaround and continue to make me wait 5 days everytome I inquire and then gaslight and outright lie to me about about I placed my order! It's not rocket science as the site actually confirms I placed my order on the date I specified but the agents continue to attempt to tell me that I can't count the days! I am so angry that if this isn't resolved by the 19th, I will be canceling a membership that has been apart of my life for longer than 5 years. I'd rather go elsewhere and spend my hard earned dollars with a company that actually cares about its customers - and where customer loyalty means something. I have been writing positive reviews for Fabletics for years and that stops today.

Date of experience: November 12, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Holly,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user mp100
Arizona
1 review
2 helpful votes
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September 4th, 2016

I have been a Fabletics VIP customer since 07/2015. Have not had any problem Skipping Months, monthly charges, etc. I have purchased seven outfits over a 12 month period and find the quality very good though a bit on the small side so I order one size up.

Recently a friend purchased an outfit for my birthday at the South Park Mall in Charlotte NC. He knows my normal size is an 8 so purchased a tank top in Small and capris in Medium. Though the items fit, the outfit was tighter than I prefer. I attempted to exchange the items at the store for the next larger size but the manager would not allow it as I did not have a receipt and the purchaser did not open an account. As I was on my way home - I live over two hours away - I decided I would contact the company customer service. The first CR told me the same as the store manager. I asked to be moved up the line. Getting the same response, I was furious. Finally after a very lengthy conversation with the Supervisor, she is sending me a new outfit as a courtesy for being a long term customer.

Bottom line is that it is difficult to deal with this Customer Service but if you do not give up you will get a result. I told the CR that something needs to be done with this policy. Hopefully I will get the promised outfit.

Date of experience: September 4, 2016

Thumbnail of user juliee689
New York
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

I was VIP for at least a couple of years. I set reminders to skip each month, skipping not as convenient as it's made out to be with only 5 days to skip. I ended up paying 5 times, only once was intentional, once I tried skipping but didn't click through enough pages to actually skip (lesson learned) for this one I did get a refund from their Facebook support.

The other 3 charges were on me literally just forgetting so I let it go and kept the credits. Now, this could just be a me problem but I really don't think 5 days is long enough to skip - they are probably betting on people like me forgetting every now and then. I finally used up the 2 last credits I accidentally paid for before they EXPIRED (yes your credit that you paid 50 bucks for expires after a year) and I dropped my subscription to be free of the monthly burden of remembering to skip fabletics.

That all being said, the products I received were great and good for the cost of the credit.

I wouldn't recommend staying a VIP member for more than a month unless you really need a ton of fitness clothes.

Date of experience: January 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julie,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user adamt945
Minnesota
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

Great material. I love the lined shorts. I'm a tall guy (6'4) and the 7" lined short fits me really great in a fashionable way (not TOO short, but also not basketball shorts.

Date of experience: March 1, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Adam,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user fiorellal8
Peru
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

I really enjoyed the whole shopping experience and loved finally finding different sizes as a petit girl (apart from the cute sets). 😍

Date of experience: May 5, 2024

Thumbnail of user yasmineb30
California
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

I felt over worked by the management as they did not have enough staff. On top of that I was disrespected by the store manager when I had asked for time off because of urgent medical appointment.

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Yasmine,

Thank you for your review. We are sad to hear that you are not happy with our service. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user aidan24
New York
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I love it! I have been getting gym clothes from here for years and I now also get comfy sweats and even jackets! The 2 for $25 sweatpants flash deals are my absolute fav at the moment!

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aida,

Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!

Best,
Mary

Thumbnail of user cindym424
Texas
1 review
0 helpful votes
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July 1st, 2019
Verified purchase

I love how fabs fit and feel. They are so comfortable and you can wear them any where. I have to buy them for my daughter everytime I order because she will borrow mine if I don't.

Date of experience: June 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Cindy,

Thank you for your compliment! We are glad that you are satisfied with the styles we have in Fabletics. Hope to hear more from you in the future!

XO,
Ivy

Thumbnail of user amandap257
Kentucky
1 review
0 helpful votes
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December 10th, 2018
Verified purchase

The options are unique which I appreciate. I don't want to feel like I am wearing what everyone else is wearing. I stand out. But in a functional way!

Date of experience: December 8, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Amanda,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

Thumbnail of user chasityb38
Texas
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

I felt like my best self in my fabletics purchase! I've recommended to every one of my close friends! I received lots of compliments and will be purchasing again!

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chasity,

Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!

Best,
Renz

Thumbnail of user bosak
Canada
1 review
0 helpful votes
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January 21st, 2022
Verified purchase

Always have a great experience exploring the items available and never have any issues with billing or delivery.

Customer service is top notch and I'm a very happy customer

Date of experience: January 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bosa,

We are glad you are enjoying our products! We are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user jasonl2098
Washington
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Got 2 pair of shorts. Uncomfortable and look awful. Also just charged me $59.99 for this month that I need to investigate. Crap company

Date of experience: June 8, 2024

Thumbnail of user benjaminl255
California
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

All size are exact. I have had no issues. All my order come complete. I order shirts last order but they cam the wrong size. I try to send a message but system was down. I ended up just keeping it

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Benjamin,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user katrinal158
Canada
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

These products are so comfy and fits perfectly.
They gives you hugs and confidence at a really good price for a top quality!
Love at first touch for me...

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Katrina,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

Thumbnail of user juanc1120
Pennsylvania
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

I've place multiple orders only and it seems like the website gets slower and slower every time. It's freezes all the time. Enough to discourage me from coming back.

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Juan,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.

Best,
Zeth

Thumbnail of user katm24
Canada
1 review
19 helpful votes
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April 8th, 2016

I ordered from them because their ad was enticing. I got my outfit in the mail in a decent amount of time and the quality of clothes is really nice. However, after you make a purchase, you're automatically a 'VIP Member', where they use your banking information to take out roughly 67 CAD from your account each month which goes towards credits for their site. I tried calling to cancel this membership because I never realized that I signed up for this. They gave me this huge speech, most of which I couldn't understand because they spit out all of this information to beat around the bush and not solve your problem. After multiple times of being cut off by their consultant, I finally asked for a refund and she said that it would be in my account within a few days. So I didn't end up getting a refund, and a month later, I got charged the same 67 CAD from my account. I thought by this point my membership was cancelled, which it clearly wasn't. So I had to call once again to get this solved. Hopefully I get my money back. I just can't stand that they are able to take money from your account without your full consent and hire people who are unable to solve your problem. Please don't shop here, spend the money and go to lululemon. At least they won't steal your money.

Date of experience: April 8, 2016

Thumbnail of user shannonb1054
Pennsylvania
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I feel like lately my experience with Fabletics has been so so
Every piece i have ordered recently has been returned. Material is not how it used to be.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shannon,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user cindyb1346
Canada
2 reviews
0 helpful votes
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May 24th, 2022
Verified purchase

I have enjoyed so many great outfits in colours, styles and fit. I have cancelled my membership since I am actually spending more than I should on workout clothes.

Date of experience: May 24, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cindy,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user jeannieb34
Kentucky
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

Love all the products I have purchased from Fabletics! The apparel is really great athletic wear that is not only fashionable but functional and the price is too expensive

Date of experience: July 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jeannie,

Thank you for trusting us and shopping with us. Fabletics is always ready to serve members like you with exciting shopping offers. So, stay tuned!

XO,
Ivy

Thumbnail of user kiml1203
Michigan
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

I won't wear any other leggings than Fabletics! Their sports bras, tank tops and everything is so cute and fits so great! I really don't wear anything else anymore!

Date of experience: May 5, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Kim,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user fideln3
California
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

Great fit, comfortable wearing! I always hated wearing jeans, Fabletics has given me any outlet to looking good, dressing in style and feeling comfortable without having to wear jeans!

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Fidel,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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