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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,778 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,731
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,778)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user lateishae
New York
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

It was my first time purchasing from Fabletics and I'll definitely purchase from them again. The quality of my legging are outstanding. Probably the best quality leggings that I have out of all my other leggings. I love the color, looks just like how it looks on the website. They have a wide variety of colors, styles, and designs and I'll definitely be purchasing from them a each of them.

Date of experience: October 5, 2024

Thumbnail of user johni1415
New York
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I want to say that my wife really liked the scrubs and said she liked the thickness and quality, especially in the winter. I thought having scrubs sent monthly would be a great thing to support her comfort at work.

When you sign up you got the monthly membership, what they leave out is that there is an added fee you must pay. This means they lack transparency and how they charge with hidden charges. When I called they tried to downplay this fee.

When I asked for a refund, they push back saying that I couldn't at first and that it needed to go back as a credit. They did finally give me one after I said it was their fault for not disclosing an additional charge. This refund took three weeks to get when it should have been automatic.

It doesn't matter how much your clothing is if your costs and charges are not transparent. It makes the company sneaky and untrustworthy.

Date of experience: October 1, 2024

Thumbnail of user scottb3921
Florida
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I have called on several occasions to customer service and only once would i call it a positive experience. Most times they are rigid and unwilling to help. Recently i received an email add saying in huge letterseverything is on sale but when i went to purchase several items, none of the items i was interested in were on sale at all. I sent a message to the company and basically got an email that said oh i am so sorry we will look into it. Frankly i have reached the point of with poor customer service and misleading advertising if i continue as a customer i am incenting bad behavior. Therefore it is my intent shortly to end my membership with fabletics

Date of experience: October 4, 2024

Thumbnail of user ko57
Washington
2 reviews
2 helpful votes
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October 11th, 2024
Verified purchase

I'm a bit conflicted. I love the quality. I have accidentally missed skipping the payment for a monthly membership credit a few times and now have 3 credits and nothing I'm interested in buying. I love my black leggings that I wear most days, and the new jumpsuit, but I think the brand could provide more than basics. I have an old floral pair of leggings that are one of my faves!

Date of experience: October 1, 2024

Thumbnail of user jacquelinet670
Alabama
1 review
0 helpful votes
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October 15th, 2024
Verified purchase

At first, I was able to get a great deal and the quality was great, however, I found it very difficult to find what I wanted to buy and it seemed unfair to buy a sports bra for the same price as a while uniform. The challenge was that everything I wanted to get was always sold out.

Date of experience: October 5, 2024

Thumbnail of user arlenel194
New Jersey
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

The material used for leggings is not as good a years ago. Stitching comes apart easier and the pants are not made from the same material. The other clothing has been fine, they just need to go back to using the better material for leggings.

Date of experience: October 4, 2024

Thumbnail of user marias5127
Arizona
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

Love how fabletics have many offers as members. Great quality and prices. Love all there designs.

Date of experience: December 2, 2024

Thumbnail of user casimirp2
Tennessee
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

The way they make you sign up for a subscription and then make it difficult to cancel and easy to forget is one of the worst I've ever seen. And I am not a 90yr old woman. I am a college educated 25 yr old who studied business and can tell you first hand this model is SCUMMY! Do not buy

Date of experience: October 4, 2024

Thumbnail of user lisab8065
North Carolina
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

Still waiting on my order that was suppose to be delivered on 11/21 So disappointing

Date of experience: December 5, 2024

Thumbnail of user kaitlynnn5
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The fact that you have to go in and manually pause your membership for the month, increasing your chances of forgetting to, is diabolical. And paying $60 for a "credit" for one item is infuriating when nothing costs that much. AND the return process is a pain, and they don't refund the shipping cost. I like the shorts and sports bras but overall it's a scam.

Date of experience: October 1, 2024

Thumbnail of user deniser1366
Colorado
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Since I usually purchase everything on line, it's important that the process is fast and easy. Fabletics's website is seamless because I usually place an order every week. If the process is difficult I will find a different company all together. Simplicity is a requirement for my loyalty.

Date of experience: October 1, 2024

Thumbnail of user eileenc517
New Jersey
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

When i first started my journey with Fabletics, I was not sure what to expect. I can say I was not disappointed, and have my children, adults, all wearing the clothes. I have nothing but good things to say. The quality of clothing is more than exceptional, and the choices are awesome. There is a nice variety of clothes to choose from, which fits everyone to their own taste.

Date of experience: October 1, 2024

Thumbnail of user josephg2758
Florida
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

This brand is amazing. The clothes fit perfect. I have been buying from the website for a little over a year now and I can honestly say I'll continue as long as the quality continues being good and comfortable.

Date of experience: October 1, 2024

Thumbnail of user abrahamc150
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Product is great. But needed to return a couple of items. Not easy like Amazon.
The VIP credit is really hard to understand.
The products viewing on line is harder to gain an understanding of — & now scared to order more

Date of experience: October 1, 2024

Thumbnail of user maryk4310
Maine
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I've been getting leggings for years, and most recent order started ripping/piling after one wash. Taking the time to be able to talk to a human when resolving an issue is always a challenge. I'm canceling my membership when I'm through with my credits.

Date of experience: October 1, 2024

Thumbnail of user tiffanyf459
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I always have the best time shopping@ Fabletics online. The clothes are great quality. Long lasting materials. Or forever? I've never had a tare. My outfits always make me feel the most confident. I've been an XS with Fabletics and an XXL, both of which fitted me perfectly with the short option! #1 spot for workout clothes and scrubs.

Date of experience: October 1, 2024

Thumbnail of user kaitlynj55
New Jersey
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I started a Fabletics account to get new scrubs during the promotion. The shipping took almost 20 days and the scrubs were absolutely horrible, hands down the worst scrubs I have ever tried on, and I've been wearing them for almost 20 years. Customer service was incredibly difficult to deal with. I wish I never even bothered with Fabletics.

Date of experience: October 1, 2024

Thumbnail of user madisonh490
Indiana
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I ordered 2 pairs of leggings on the 2 for $24 deal and I wanted to return them to get the shorter option (my bad) and when I did they were out of every single color of shorter leggings except for black. My refund took forever to process and I eventually did get the new leggings. I realized the 2 for $24 deal signed me up for the scam membership after reading one of the promotional emails and when I called to cancel this (because its impossible to cancel on the website) I had to beg and plead with them to cancel it as they offered promotion after promotion to keep me on.

Date of experience: October 4, 2024

Thumbnail of user michelem1707
West Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Had paused my VIP membership and just restarted and man, did I miss so much. Finally updating my foundation wear and WOW! I am in love love love with the Yitty Square Neck bra! I even bought two more in the same color from the outlet sale! Next up I'm going to try my hand with the shapers!
I still have leggings from a purchase I made about 6 years ago and they are still going strong!

Date of experience: October 1, 2024

Thumbnail of user marks3225
Ohio
2 reviews
0 helpful votes
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October 11th, 2024
Verified purchase
• Updated review

I am a frequent purchaser of fabletics products and the biggest shortcoming is the time for the product to arrive. On their most recent sale, I only received about half of my order which I had paid for express shipping on. They were very helpful on the phone to get it resolved but only offered to ship the remaining contents via regular shipping which takes about two weeks. Three weeks after ordering my express shipment, I received the items. I don't need to tell anybody how to do their job but I was a bit taken back. I left it sit for a minute to make sure they had ample time to see their side through and I wasn't just leaving a bad review. Slow shipping is slow and express shipping is modern expectations...just hope it all shows up so you don't spend the money for nothing.

Service
Value
Shipping
Quality

Date of experience: October 1, 2024

Good Quality Items
June 22nd, 2024
Verified purchase
• Previous review

Good quality clothes. Comfortable, stylish and made from good materials. My problems surround a sluggish website and painfully slow shipping. Nearly everything ordered through a direct retailer arrives in a couple days but these take 2 weeks or longer. Worth the wait in some regards but infuriating each time because it simply doesn't compare to any other competitor.

Date of experience: June 12, 2024

Thumbnail of user amac6
Tennessee
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Horrible company I wish I never worked with them. This was a huge hastle and waste of time.

Date of experience: December 1, 2024

Thumbnail of user elenav149
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I'm not crazy about having a monthly fee of almost $60 and have to remember to opt out of it each month. It would just be easier to not have a fee, allow every customer enjoy the benefits of making purchases of this brand, and still have low prices for everyone not just members. I really like the clothes but the monthly fee is really something that makes me want to move forward with canceling my membership and never purchase from this company again.

Date of experience: October 1, 2024

Thumbnail of user judyt876
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I've wanted a jacket in these colors but it was unavailable and I chose another one. Soon after I found it back in stock and immediately ordered it. I'm ready for some more cool days so I can enjoy this and get more compliments.

Date of experience: October 1, 2024

Thumbnail of user marzw
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I ordered some pants. I waited for the pants. Got an email saying my order cancellation was complete. I never canceled my order and they were out of the pants when I went to reorder. If they run out of something then just say that. Stop this bogus "your cancellation is complete" crap. I've had other issues with my orders over the years. They don't seem concerned about improving that.

Date of experience: October 1, 2024

Thumbnail of user markr5975
Texas
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

Ships immediately, great quality. Awesome experience dealing with the company.

Date of experience: December 10, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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