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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user lenetted
Kentucky
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

The product is good, my issue is that I was billed the monthly fee even though I made a purchase this month. This has happened a few times & it's upsetting.

Date of experience: June 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Lenette,

Thank you for providing feedback regarding the VIP membership! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user hopep73
Michigan
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I love my experience with Fabletics. Your leggings fit wonderfully but because I have a hernia, I cannot wear them anymore.
Your sweatshirts are so comfortable and warm I have several.

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Hope,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user andrewg1789
North Dakota
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I am not a fan of paying for a membership followed by an import tax that is not disclosed at sign up. Product quality is mediocre at best for the price.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrew,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and the tax. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user kirstenr89
Canada
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

The gear is great quality and fits perfect every time. Delivery is always prompt and communication is excellent.
So happy with my fabletics membership.

Date of experience: December 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kirsten,

We are glad you are enjoying our products and the VIP membership! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user suzetteb74
Virginia
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

My son purchased several pairs of shorts to enjoy his workouts. He loves the selection and comfort, and I enjoy the quality and price!

Date of experience: June 4, 2024

Thumbnail of user mandyd35
North Dakota
2 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

I do like the merchandise however do not like that I'm charged monthly and have to go in and skip every month.

Date of experience: June 3, 2024

Thumbnail of user elainew29
New Mexico
2 reviews
11 helpful votes
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June 10th, 2016

I joined Fabletics understanding how to use it. I was pleased with my merchandise and thought the quality was good. I also felt comfortable about their reassurance that I could leave without a hassle. I lost my job.
I was getting rid of all the things I spend money on that are "optional" to stay alive. Fabletics was one of those and I called to cancel. Instead of simply canceling they tell me that my $50 credit they have will not be able to be spent at the internet prices but only t retail prices. (I missed that part of the small type.) Then he goes on to explain that I have bonus points and they will all go away if I leave, he keeps on talking. So I have yet to cancel so I can spend my credit as a member keeping in mind I still need to quit before another charge goes against my credit card. I thought they were gong to simply say thank you for trying us out and close the membership. I resent this sales talk and the fact that they won't give me my full value for my money. It is NOT easy to quit. Get prepared if you call! Rating would be much higher if this hadn't happened.

Date of experience: June 10, 2016

Thumbnail of user karenc3263
New Jersey
2 reviews
0 helpful votes
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October 1st, 2022
Verified purchase

They just aren't built for my body. I didn't have it on long before it felt as though it was strangling me. I am 6'1" and the straps aren't adjustable - just one of a few problems.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Karen,

We value our members, and your feedback about the sizing of items is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user connieb690
Nebraska
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

I have purchased before with no problem. I wore the pants once and then after washing there was multiy holes in the crotchjust after one use. Unable to return due to tags being off the product.

Date of experience: May 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Connie,

Thanks for sending your review! Your feedback about our product sizing and return policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user naomis189
Illinois
1 review
0 helpful votes
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June 3rd, 2022
Verified purchase

I can no longer support a company that is pushing their agendas on me. The products are wonderful but I would go as far as buying subpar products to avoid political views being forced on me.

Date of experience: June 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Naomi,

Your feedback is important to us! We value you, and we are committed to providing you with great service. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user andreag1057
California
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

I look on the site frequently and the cutest clothes are always sold out in my size. Also the sizing seems to vary greatly. I've had to return several items because they aren't true to size.

Date of experience: February 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrea,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user jaredn76
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The order was delivered quickly and correct. The products are of good quality, and the fit is true to size.
Great experience!

Date of experience: June 3, 2024

Thumbnail of user tayr5
Canada
1 review
0 helpful votes
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November 18th, 2021

My mother created an account to buy cheaper but cute active wear. She could not figure it out fully so I had created the account for her I my name (we do not live super close). She then decided to become an memeber for the great prices. Little did she know she was opting into something that would cause financial havoc. Her credit card was charged over $600 without her noticing. I told her she MUST call customer service ti get this resolved. They told her not to worry and they would add back the $600 and something to her account so she could use it as a credit. She was NEVER tons it would expire. Then we went through an pandemic and she was not ordering anything due to delivery and forgetfulness. After she went on to use her credits they were gone. She said it was confusing and difficult to apply the credit at the end without paying for the purchases on her credit card again. I could not get into town to help since I live 3 hours away. Now I can not get ahold of customer service and she is out over $600 dollars. This company is an absolute scam. It's so sad how a celebrity who makes MILLIONS would scam innocent people just trying to look cute for a good cost. My mother would of never ordered if she was not a fan of Kate Hudson. I used to be but now I know she is just as bad as every scammer on the internet. Shame on you for using your power to the wrong advantage. DO NOT RISK IT!

Date of experience: November 18, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tay,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user mackenzien6
Michigan
1 review
0 helpful votes
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February 5th, 2020
Verified purchase

I love the combo that I ordered! The leggings are one of my favorites and I wear them ALL THE TIME. However, the bra fits more like a bralette and without much padding I would not choose to work out in it. I would also size down in the bra as well - I am a 36C and I ordered a large.

Date of experience: February 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Mackenzie,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user elishag39
Minnesota
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

You could be a valued customer with a platinum member ship/VIP whatever and your choices are still very limited and everything is always sold out and you're still spending quite a bit.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 8, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Elisha,

Thank you for taking the time to leave a review about the availability of the items we offer. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user amyn994
Washington
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

As described, I open up my email to see a photo of a product I like and I click" shop now". Then I rarely find what originally attracted me to click. I end up getting annoyed and stop looking

Date of experience: December 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about our promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user amyv28
Washington
2 reviews
3 helpful votes
  • Send Message
February 1st, 2021
Verified purchase

I read a lot of reviews before joining and thought it was worth the gamble. They actually make it fairly easy to skip a month and despite that I still struggled the first few months and ended up having monthly charges 4 months in a row. The credits build up and made a nice treat when I was ready to order. I have tried pants, sports bras and tanks. By far I love their pants (powerhold) in particular. Bras and tanks I have not loved. Sizing is a little tricky and I found sizing down in the pants gives more support and less slipping in the waist when running. I have not figured out the best sizing for bras and tops and find that regardless of the size I order I am always off just a little in the fit so I just stick with ordering pants. I like them better than lulu. One frustration I have had is with their sales. They advertise some really cheap prices but if you have credits built up you can't access the sale price. I have just finished using my credits and will see if that changes once my bank is empty. I have also made a few returns and they went more smoothly than expected

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Amelia,

Thank you for the feedback! We are sorry to hear that you dislike the monthly member credit usage policy. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Jane

Thumbnail of user gls2
Canada
1 review
0 helpful votes
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October 19th, 2019

They get you to sign up for a membership by giving you a great discount. The scam is they don't give you any details for your account nor email. They take your money monthly but when you contact them for access to your account
THEY HAVE NO INFO, YOU DO NOT EXIST.

Date of experience: October 16, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user oceans9
Canada
2 reviews
0 helpful votes
  • Send Message
December 22nd, 2020

I signed up with Fabletics in 2016 and am currently a Gold member. I am a happy customer. The concept is quite simple - skip the month between the 1st and 5th of every month, or get charged the standard "fee" which you can still use as a credit towards their merchandise. You're never really out any money because you can still buy stuff with the credit! I just set a reminder on my phone to log in on their website and skip the month if I don't want to buy anything that month. It's not that hard. The concept is very clear on their website when you sign up. Like with everything online, just read the terms and conditions before you give your credit card number out. I forgot to skip the month only twice in the last 4 years. The first time it happened, I kept the credit and bought some leggings a few months later. The last time I forgot to skip and was charged, I called their customer service and they were nice enough to refund my money! I have always had great service from them. When I didn't receive my last order after 20 days, I called them and they offered to refund my money or reship the items. No hassles. The representative was super friendly and helpful. As far as the products, I love them! I have never had to return anything, so I don't know how that process would be handled. But I can say that I've been super satisfied with 90% of the items I've purchased. There were a couple things I wouldn't order again but I got them on sale so it wasn't worth returning them. I don't think this company deserves all these bad reviews. Just give them a chance... and don't forget to skip the month!

Date of experience: December 21, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Sonia,

Awesome! We are thrilled that you loved our products and great prices. We put member experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we are sincerely thank you for doing business with us. We promise to continue manufacturing unique designs and awesome styles for our valued members like you!

Best,
Nelle

Thumbnail of user rachels1285
Texas
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

There are times where I can't scroll through pictures, I miss the "see on other sizes" feature that once was on EVERYTHING. I feel like I can't ever access more than a handful of reviews on a product, I wish There was a system in place that divided written word reviews VS reviews with pictures. I love most every product I have ordered, I just wish there was more of a selection of "cute" modest products.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rachel,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user andrews3597
Minnesota
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Top notch from the actual products to the customer service over the years. The app is nice and so is the website

Date of experience: June 5, 2024

Thumbnail of user sarahj1483
Wisconsin
1 review
0 helpful votes
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May 8th, 2022

I was just contacted today from "Chad" via email at Fabletics about another review I left for this company. He tried to "dumb it down" for me on how the VIP Membership works and I am disgusted! I canceled my VIP Membership fully aware of how the program works because it SUCKS! For one the VIP Membership was $49.99 a month and just went up to $54.99 a month with NO confirmation stating that the amount was changing. For two…. When you go to use your credit you have to buy an item that is less than what your credit is worth. Totally pointless. Three…. You pay extra fees for tariffs because everything they make and sell is sourced & made in China. Do your research before you commit to this membership. The only good way to get good prices on your items is when you first sign up. SHOPPERS TIP: Buy as much as you can during your first shopping experience and then cancel before the fifth of the follow month. You will have to call into the toll free 800 number to cancel though, because they do NOT allow you to cancel off your account online.

Tip for consumers:
Don’t use this site.

Products used:
Pants, shirts, bras, etc.

Service
Value
Shipping
Returns
Quality

Date of experience: May 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sarah,

Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our VIP program and Member Services Team. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user eilinef
North Carolina
1 review
4 helpful votes
  • Send Message
May 21st, 2019

DO NOT EVER PURCHASE ANYTHING FROM THIS COMPANY. They will take your money and never tell you. I hear people raving about fabletics so I thought that I would give it a shot. WORST MISTAKE! They will charge you $50 every month without telling you. I called back in February 2019 and explained that I was unaware of the terms. I was able to argue my way into getting a full refund. However, I insisted that my account be canceled in order to stop receiving charges BUT THEY TOLD ME THAT IT WASNT POSSIBLE. These people are instructed to lie and manipulate people into paying money for something they didnt even know about. Anyway, so fast forward towards this month and the representative told me that I COULDNT GET MY MONEY BACK because they have already refunded me once. Like seriously, how do they have the audacity to tell me that I cant get MY OWN F*ing money back. MORAL OF THE STORY DONT EVER BUY FROM FABLETICS

Date of experience: May 18, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Eiline,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user briannat113
California
1 review
0 helpful votes
  • Send Message
June 12th, 2024
Verified purchase

The service was okay but not great the deals are only good when you first sign up but then their items are pricey for the quality

Date of experience: June 2, 2024

Thumbnail of user aimeeg93
Missouri
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

As always every time I go into the Fabletics store I am given top customer service. The people who work there are always very very helpful.

If I could make a recommendation on the location, I would suggest that when the lease runs out at the St. Louis Galleria that you find another location to move to in St. Louis. Perhaps even a larger store with more selection. The St. Louis Galleria has been experiencing a very large influx of crime which is progressively getting worse. The local municipal police as well as the St. Louis Galleria Security does not seem to be able to get a handle on this problem. I use to have an office across the street in a high rise and I know first hand about the constant crimes against people in the parking lot which have not been made public. Having been born and raised in St. Louis as well as a large social circle, we do not feel safe going to that mall. The robberies, car jackings, assaults, and at break ins are astronomical at the St. Louis Galleria. At this point I would be concerned for yoir employees safety.

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aimee,

We appreciate your positive comments about our Member Services Team. You should only receive the greatest services.  Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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