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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user gailw347
Indiana
2 reviews
0 helpful votes
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October 4th, 2022
Verified purchase

I always find the staff to be very helpful in finding the pieces I need. Or finding what pairs with what leggings etc. they are all friendly and helpful. I appreciate them

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gail,

Thank you so much for loving our brand! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user alyssat157
North Carolina
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Plenty of different fits in all colors and quality. Comfortable fabric and wear. Sizing i do feel fits different in each style

Date of experience: June 3, 2024

Thumbnail of user matthewc820
Idaho
1 review
1 helpful vote
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October 4th, 2020
Verified purchase

My wife called three different times to try and cancel this automatic order. They continued to keep charging us. I had to call and cancel my credit card for it to stop.

Date of experience: October 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Matthew,

Thank you for bringing this to our attention! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user jerib95
Florida
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

It's very difficult to review items I paid for and never received. Was so excited when I ordered them so I could wear at disney for my family vacation but never received.

Date of experience: May 10, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Jeri,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the order you never received. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user austinh548
North Carolina
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I got charged 2x for the same product and I only wanted one and I actually want to just return both of them and get a full refund please.

Date of experience: June 6, 2024

Thumbnail of user laurenh1049
Massachusetts
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Charging for a membership and then the clothes seems a bit much in this horrible economy.

Date of experience: July 1, 2024

Thumbnail of user duanet110
Utah
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

The material, fabric, and fit are so good. I purchased three pair from your store prior to purchasing 12 pair online. I was that pleased.

Date of experience: May 8, 2024

Thumbnail of user marcob300
Arkansas
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The site is a little confusing and the membership pricing loop is kinda ridiculous. The clothes are nice. I

Date of experience: June 3, 2024

Thumbnail of user dawnp563
Canada
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

Overall any of the items that I have ordered from from fabletics been good. I have learnt to read the reviews as to how items are fitting people. It give me an idea as to size I am going to order

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dawn,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user heatherg1121
Ohio
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

I am still looking for that perfect fit. I have a short torso, the straps are too long with a large and a Medium is too tight around the ribs. I love the quality and the fabric texture. I know that I am not the only girl that has this problem. I have a lot of nurse friends who deal with this same issue. We get home and can't wait to tear off the uncomfortable contraption that has done none other than contribute to the discomfort after a 12 hour shift.
We need a thinner material with a wider strap structure, almost like a thick panty hose but not one that would tear.
If bands around the ribs could be about a 1 1/2 inch wide band with a silicone grab ribbon on the inner liner so they don't ride or slide around with all the moving around we do that would prevent all the tugging and readjusting afterwards.
And if it's possible to make adjustable straps that would be great.
At this point it's not about the cost of the bra for me
It's about the comfort and the quality
Thank you so very much for taking the time and for caring about what your customers think.

Date of experience: April 3, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Heather,

Thank you for bringing this to our attention. Your feedback about the products we offer will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user jordanc493
Arizona
4 reviews
1 helpful vote
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October 1st, 2022

I had an issue with my order and the customer service team addressed it immediately and replaced my order with my favorite new leggings! Will be shopping here again.

Service
Value
Shipping
Returns

Date of experience: September 29, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Ross,

Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!

Best,
Renz

Thumbnail of user sharonw366
Arkansas
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

My order arrived in a timely manner. I ordered leggings for two of my daughters. They love them. The fit is great and they love the selection of styles.

Date of experience: July 5, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sharon,

Members like you always inspire us to do our best. And so, it becomes our prime duty also to keep our members satisfied. Thank you and we value you!

XO,
Ivy

Thumbnail of user brookeh253
Indiana
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I have ordered from Fabletics numerous times over the past 6 years. The quality of the products is great and I have never had any issues with the company.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brooke,

We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user ashleyu252
Idaho
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

I had an issue with customer support, something happens with my email address and the difficulty it took to both change it and to cancel the membership was horrible.

Date of experience: July 11, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Ashley,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user rhondab52
New York
1 review
10 helpful votes
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August 18th, 2017

My daughter is 18 and in college. She ordered the 2 pairs for 29 or whatever this was on July 30th. She was not aware that she would be obligated to a membership if 49.95 a month. Thank goodness I knew this from friends experience and told her she needed to cancel it. She did today which is Aug 15 2017. They informed her that since she joined in July ( which was July 30th) that she got charged Aug because even though that was 2 days before it was for July only she didn't even have 30 days to cancel without being charged again in 2 days. That's a scam and if this company is so proud of their product then they wouldn't have to trick and scam people into a membership. My daughter will pass the word on as well as I. She has s huge social media following and will tell everybody about this experience. They wouldn't even refund her the 49.95 to her account said she had a credit. That's not proper cancellation procedure when you should have a 30 day grace period. Very disappointed and if this is how they treat their customers then this is a bad product!

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 15, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Rhonda,

Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Thumbnail of user lisad2613
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

My black leggings came and were completely not stitched together properly and very poor fabric quality. It's hit and miss with my orders unfortunately- not consistent.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lisa,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product quality. Our Member Services Team will get in touch with you right away.

​Best,
Allison

Thumbnail of user yohannac1
New York
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I love fabletics so much and how much they've expanded their collections. I walk around mostly wearing fabletics and raving about it to my friends, family and even strangers!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Yohanna,

Wow! The team here at Fabletics is thrilled to hear such good feedback, and we are proud to be one of the best sources of clothes! Have a great day!

Best,
Renz

Thumbnail of user nancyk494
Michigan
1 review
0 helpful votes
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April 4th, 2020
Verified purchase

I love Fabletics. The clothes are comfortable. The styles and colors are beautiful. And I really like being able to use my reward points towards purchases.

Date of experience: April 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Nancy,

Wow! Thank you for showing us some love! We are happy to hear that you're comfortable with your clothes! We will make sure to continuously create a unique style, high-quality products at a very affordable price that suits the needs of our valued members like you! Have a great day!

Best,
Nelle

Thumbnail of user aprils1227
Pennsylvania
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I love the VIP/member program. You can skip each month if you don't need anything. I love the quality and feel of the fabrics. It is comparable to Athleta.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

<Hello April,

We are glad you are enjoying our products and the VIP membership! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user saravanarb
Washington
1 review
0 helpful votes
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August 8th, 2021
Verified purchase

I heard a lot about fabletics and was really interested in trying it out. However, I didn't like the quality of the product and it didn't meet my expectations.

Date of experience: August 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Saravanar,

Thanks for your effort in writing a review! We are sad about the negative experience you had with the quality of your purchase. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user keycham
Virginia
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I always have a great experience with Fabletics. I always get compliments on my purchases. My nail tech actually signed up yesterday after seeing the outfit I had on.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Keycha,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user trisas4
California
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I really love my recent order, however, the available colors were very limited. I would have ordered multiple sets if there were colors available that were better for me.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Trisa,

It is with great regret that we received your feedback regarding the items we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user noelines1
California
1 review
0 helpful votes
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January 4th, 2020
Verified purchase

Everything about this company is great. From customer service to quality of products and pricing. I would and I have recommended them to family and friends.

Date of experience: January 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Noeline,

Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!

XO,
Ivy

Thumbnail of user frederickc225
Texas
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

The tights that I ordered for wife arrived with a hole/opening/tear in the crouch region.
The remainder of items ordered arrived intact and ready to wear.

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Frederick,

Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user gabrielam194
Mexico
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I loved their customer service. They've always been helpful and quick to response any questions I have. Their shipping is fast and the product is excellent.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gabriela,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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