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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user abdulziza1
Arizona
1 review
0 helpful votes
  • Send Message
March 15th, 2022
Verified purchase

It is not reasonable to take a monthly amount pf money. I did not know that you will take it. Even if I want to cancel it, it has to be in a specific date!

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Abdulziz,

Thank you for writing a review! Your feedback about monthly payment is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away to help you further. Thanks!  

Best,
Renz

Thumbnail of user anarosae
California
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

The leggings I bought lost their color or texture. I stopped buying them after a while. I like sports bras better. I did buy some shapewear from Yitty. Love that.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anarosa,

Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user marnieo3
Canada
1 review
0 helpful votes
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December 21st, 2021
Verified purchase

The pieces I have received to date are good quality and fit well. However, I find the patterns and styles seldom appeal to me. I have just stuck to a few basic pieces.

Date of experience: December 21, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marnie,

At Fabletics, we pride ourselves on giving 100% every day to ensure that our members' needs are being met especially when it comes to the items we offered online. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user justinr688
Mississippi
1 review
0 helpful votes
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April 4th, 2022

I literally ordered something March 15 and still haven't received the package. I have ordered once before and the same issue. Also the shorts are trash.

Date of experience: April 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Justin,

Thanks for sending your review! We will be sending you a private message shortly to discuss further your product and shipping experience.

Best,
Bella

Thumbnail of user sa414
California
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Item I was really excited about never arrived, despite multiple calls to Fabletics and the shipping partner. I used a VIP credit to purchase and was only reimbursed for $26.

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Safia,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user mrsb71
Virginia
1 review
0 helpful votes
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January 9th, 2020
Verified purchase

Friendly greeting when entering store. No assistance when looking for particular item. When floor person finally showed, was not very helpful. Person at register very helpful

Date of experience: January 6, 2020

Thumbnail of user eileenb8
Wisconsin
1 review
4 helpful votes
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August 5th, 2014

I absolutely love the clothing. I had a hard time finding good quality work out clothing. They are nice a thick but not smothering. Love, love, love them!

Date of experience: August 5, 2014

Thumbnail of user autumnk47
Texas
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I love the quality and diversity of the Fabletics line.
As a fitness professional always working out, I appreciate the value and way I feel in the clothing.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Autumn,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user jessec687
California
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I would be a repeat customer if I didn't have to subscribe to get the actual price for the clothing. Prices are inflated to encourage you to subscribe.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Jesse,

We value the comments you made about the VIP program and the prices of the items we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user mlynch21
Georgia
1 review
1 helpful vote
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September 13th, 2023

Forces you to sign up for expensive vip membership to complete order. Extremely hard to cancel. If you cancel the membership they will cancel all of your orders.

Date of experience: September 13, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Matt,

Thank you for sharing your experience with the VIP program and we are sad to know that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user patriciac2837
New York
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

The leggings and the sport bra are of amazing quality. The iridescent ones, fits perfectly and are of great material. I'm in love with all of the pieces I bought.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Patricia,

We're so glad that everything worked out for you. We here at Fabletics try our best to provide quality and unique styles for members like you. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user bobbieh131
Kentucky
2 reviews
0 helpful votes
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October 1st, 2022
Verified purchase

The quality of 90 percent of the products I ordered were of low quality. It was also difficult to stop the membership. Ended up with most items donated

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bobbie,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with the quality of our products and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user meitalm
California
1 review
1 helpful vote
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November 4th, 2019
Verified purchase

Had to wait a long line and once I got in, the strawberry and champagne were gone. The pants I bought are great, comfortable and I got a discount that I liked

Date of experience: November 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Meital,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. Your comments regarding our service will help us know what we can do better. If you ever need anything, our Member Services representatives are available 24/7.

Best,
Jane

Thumbnail of user quinntellaw
Pennsylvania
1 review
0 helpful votes
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March 6th, 2018
Verified purchase

The clothes and shoes are different and most items are true to size. Ive been purchasing clothes for my daughter for several years and she really likes the different outfits

Date of experience: March 2, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Quinntella,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!

XO,
Sherry

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Quinntella,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!

XO,
Sherry

Thumbnail of user kerryw201
California
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

We have been members since the beginning of this company and have continued to be impressed with the quality of the products and the support we receive from customer service.

Date of experience: February 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kerry,

Thank you for your loyalty. We always make sure to make beautiful and quality products that suit the needs of our valued members like you! Have a great day!

Best,
Renz

Thumbnail of user alik273
Tennessee
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Please don't buy anything from this company. I purchased $74 I paid from Paypal, but I saw in my account that every month, charging me $54.95 for no reason. Then I called Paypal to cancel the payment. They are STEAL FROM YOUR CREDIT CARD, REALLY REALLY BE CURFULL. Don't BUY FROM THIS COMPANY

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ali,

It is with great regret that we received your feedback regarding the transactions on your account. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user munazzan
Texas
2 reviews
1 helpful vote
  • Send Message
August 4th, 2020
Verified purchase

I love all the clothes I have bought from Fabletics. The material is great quality and the fit is great too. I have washed my leggings multiple times and they still look amazing!

Date of experience: August 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Munazza,

Thank you for sharing your positive experience with our products! We are glad to hear that you are satisfied with the quality of our clothes! This motivates us to do more and we promise to keep our standard in service and style just for you!

Best,
Nelle

Thumbnail of user gg177
Canada
1 review
0 helpful votes
  • Send Message
September 30th, 2020

They didn't cancel my VIP so after a month not knowing i was still engaged to them, i saw my bank account without 70$ and they didn't wanted to refund me because that's" how the system works"

Date of experience: September 8, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello,

We are sorry to hear if you're thinking of canceling your account. We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user brandonc766
Texas
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

PLEASE DONT ORDER FROM HERE. Took a 2 month process to get a lousy pair of shorts. First came in a wrong size 2 weeks after order. I shipped them back for a size exchange and they shipped a sports bra to my house instead of the shorts? Had to ship that back and it cost me money to ship back and forth and they never even atleast gave me exprsss shipping for my troubles or a refund.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brandon,

Thank you for taking the time to leave a review. Your feedback about receiving the incorrect products is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user myriamf14
Canada
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

I received my order. But some items didn't fit. I returned it bit i didn't received my money back yet.
And i did'nt saw that every i have to cancel every month my vip. It's a bit complicated….

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Myriam,

Thank you for sharing your experience regarding an order that you received and processing a return. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Thumbnail of user deborahg1345
California
1 review
0 helpful votes
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January 13th, 2022
Verified purchase

Superior product, Superior service, superior product.
I'm very pleased with the super large size line. U don't find style & fit like Fabletics has. I'm so pleased.

Tip for consumers:
True to size

Products used:
Pants, bras, shirts, jackets

Service
Value
Shipping
Returns
Quality

Date of experience: January 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Deborah,

We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.

Best,
Cathy

Thumbnail of user amandam531
New York
1 review
0 helpful votes
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June 19th, 2024
Verified purchase
• Updated review

I'm rough on these leggings and I still have the same ones from 7 years ago. No color fade and still have the powerhold.

Date of experience: June 9, 2024

Great customer service
October 5th, 2019
Verified purchase
• Previous review

Always able to talk with a person in a timely manner and able to receive the help I need. I like that I can skip a month when I want to.

Date of experience: October 2, 2019

Thumbnail of user anag453
Illinois
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Love Fabletics! Love the styles and the products but the shipping took more than 3 weeks and it came in 3 different packages at different times. Just that small issue…

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ana,

Thank you for sharing your experience with our products and the delivery time of your order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user magdalenap40
Canada
2 reviews
0 helpful votes
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November 1st, 2022
Verified purchase

I love my leggings and tops. Since the pandemic i have been wearing leggings all day everyday since i work from home. I have washed them over and over and the quality is amazing.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Magdalena,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

Thumbnail of user michelles1313
Massachusetts
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

I could not find my size in almost anything. When I actually bought it the site spun and spun. I thought I cancelled the order because I got out while spinning but apparently I bought it

Date of experience: June 2, 2020

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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