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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

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Timeframe

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user dominicv40
California
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Great quality, doesn't fade, and is comfortable. First heard about Fabletics through a friend who showed me the 2 for $24. Ever since I've been hooked!

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dominic,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

Thumbnail of user brittneys166
North Carolina
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Great clothing no doubt there. However it blows my mind that a multi million or even billion dollar company takes 3 weeks to ship. Absolutely ridiculous.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Brittney,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the shipping and handling. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user karenh3477
Georgia
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I've been a runner for 40 years, and these are the most comfortable running bras I have ever worn. They hold everything in place without feeling tight.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Karen,

Thank you so much for your awesome feedback regarding the items that you purchased! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a great day!

Best,
Kim

Thumbnail of user pattid193
Arizona
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Lately they have been too long even when ordering "short" styles. The shipping time is atrocious in this day and age. Wish I could receive my orders more timely.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Patti,

Thanks for sending your review! Your feedback about our product sizing and shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user jons860
Indiana
1 review
0 helpful votes
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June 3rd, 2022
Verified purchase

Easy to find what I wanted, great pricing with sales and ordering was straightforward. Shipping has been an adventure, which is not totally on Fabletics

Date of experience: June 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jon,

Thank you for the nice words that you said about our products. Have a wonderful shopping experience at Fabletics! Hope to hear more from you in the future!

Best,
Lia

Thumbnail of user sams952
Washington
1 review
0 helpful votes
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September 30th, 2020

Order never received, chatted with an agent online and they said call my local postal service then get back to them. Basically saying "its not our problem". Unbelievable!

Date of experience: September 20, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Sam,

We are sorry to hear if you haven't received your order yet. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user vikkil26
Nevada
2 reviews
0 helpful votes
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June 4th, 2022
Verified purchase

Have been purchasing from Fabletics for several years now. They make the best workout leggings and shorts. Their customer service is pretty good as well. Highly recommend!

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Vikki,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.

Best Regards,
Clark

Thumbnail of user harrisonh86
Indiana
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

High quality material, excellent functionality, and good durability given what I put them through. These products are also much more affordable than most companies selling similar things

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Harrison,

Thank you for leaving a review.  We always strive to provide the highest quality at the most reasonable price. Have a great day!  

Best,
Renz

Thumbnail of user courtneyw428
Canada
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

I absolutely love just about everything that comes from Fabletics! And the customer service is always super friendly! It's so easy to get an exchange for another size or product!

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Courtney,

Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online shipping needs.

Best Regards,
Clark

Thumbnail of user katen148
Ohio
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

App constantly crashes and refreshing takes awhile. Sizing is often available until you click in to find its out of stock. Good products, nice fashion

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our mobile app. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user normad36
Texas
2 reviews
0 helpful votes
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July 4th, 2019
Verified purchase

Every legging I have purchased through Fabletics has exceeded my expectations. The quality of fabric and construction is exceptional, with a modest price.

Date of experience: July 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Norma,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

XO,
Ivy

Thumbnail of user michellew3006
California
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

The site is so easy to use! Been shopping here for years!

Date of experience: July 8, 2024

Thumbnail of user pwphipy
Indiana
2 reviews
0 helpful votes
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December 3rd, 2021
Verified purchase

I bought two pairs of shorts and then got charged fifty bucks for three months for"premium membership" that must've been in the fine print. This company is just a complete scam. Not at all happy.

Date of experience: December 3, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Philip,

We appreciate your feedback on our VIP program! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user barbaraa1674
Arkansas
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Fabletics not only sells trend-setting, female physique-positive, and super comfortable active wear but it is one of the most customer-friendly businesses I have experienced!

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Barbara,

Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.

Best regards,
Chad

Thumbnail of user rebekahw63
Australia
1 review
0 helpful votes
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October 31st, 2020

After trying some fabletics tights years ago I decided to give them another go and order some more tights, however when receiving the tights I noticed the quality had decreased significantly as well as the fact the VIP membership claims to have assistance 24:7 for enquires, when I decided the quality was unwearable I went to cancel my membership and what do you know all the numbers are disconnected and the online chat is immediately exited out as soon as I mention that I wanted to cancel my membership? Absolute scam if you ask me DO NOT BUY FROM FABLETICS OR JOIN THE MEMBERSHIP SCAM/SCHEME

Date of experience: October 31, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Rebekah,

We sincerely appreciate the feedback you shared! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user morgand110
Texas
1 review
1 helpful vote
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December 13th, 2020

***Review revised- Still wondering where my items are at? It's Dec 30th and no new links or shipping info updates. I'm curious if other customers got their items by Christmas like the site said? I've purchased clothing from several different big businesses and received my things on time.

I decided to try out Fabletics and have immediately regretted my decision. After completing the order, they shipped my items in 2 separate shipments. The problem is I received my shipment 2 of 2 which was literally 1 pair of leggings but the rest of my 8 items have not shipped nor does it seem like anyone knows where they are. I proceeded to reach out to customer service. Not only did they ignore me several times; they refused to reship the items or give me a refund. The only thing they said for me to do is to reach out to Pitney Bowes. Isn't that their job to manage their logistics company? I shouldn't have to spend hours tracking down my items only to be lead in a circle and ignored. When I reached out to Pitney they don't even know where it's at or if it'll even ship. How are you going to ship 1 pair of leggings and charge your customer $150.00 then send them on a wild goose chase? Seems like a big scam to me. I'm about 2 seconds away from filing a fraudulent charge with my bank and BBB to get my money back.

Tip for consumers:
DONT BUY

Products used:
None, because I never received them.

Date of experience: December 13, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Morgan,

Thank you for wrting a review regarding our delivery and shipping time frames. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user elisas168
California
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

My experience with Fabletics so far has been great. The material is very nice and I'm so glad they have pant size long as an option for my long legs!

Date of experience: May 4, 2024

Thumbnail of user johnh10451
South Carolina
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Great shorts! Comfy and functional for working out, swimming and (almost) everything in between.

Date of experience: July 4, 2024

Thumbnail of user cecep1
Texas
1 review
7 helpful votes
  • Send Message
March 31st, 2018
Verified purchase

My package still has not arrived and I was charged $25 extra dollars I ordered two leggings duringa sale it was a 2 for $24 sale and I was charged way more and my package still has not arrived and I have not recieved any emails explaining why this has happened

Date of experience: March 28, 2018

Thumbnail of user heatherw408
Kentucky
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

I still have not recieved my order nor have I received a notice as to where my order is. I tried emailing and received an automatically generated email informing me that fabletics does not deem email communication as a worthwhile option for them. I then tried their online chat and was never connected with a representative, even after waiting 10 minutes; I doubt heave the time for a phone conversation nordo I feel like it is my responsibility to make this happen, they already have my money, it IS THE RESPONSIBILITY OF FABLETICS TOP MAKER SURE I RECEIVE MY ORDER. I realize these are unprecedented times, AND I AM STILL WORKING ALSO, so maybe make all forms of communication an option. I STILL HAVE NOT RECEIVED MY ORDER AND IT HAS BEEN OVER 3 WEEKS. I AM NOT HAPPY WITH THIS EXPERIENCE.

Service
Value
Shipping
Returns
Quality

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Heather,

Please accept our sincere apologies for the inconvenience you may have experienced in regard to the shipment of your order. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Dean

Thumbnail of user maryh5263
Oklahoma
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I thought this was just another mediocre subscription, but no! Their stuff is amazing and I absolutely love their skorts!

Date of experience: June 3, 2024

Thumbnail of user lourdesa1
California
3 reviews
15 helpful votes
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October 4th, 2013

Excited to write the first review for this company, they are AWESOME! It's a new company that carries AMAZING quality sports apparel. I got my three piece set and I'm so pleased! I really like the Suki cycle shorts I got, I intentionally wore them for my run in the morning yesterday, washed them and then wore them to bed. I basically wanted to see how they held their compression and shape after long wear, and I'm impressed! They didn't feel one inch loose in the morning, they didn't roll up on the leg or down on the waist. They have enough compression but they are not uncomfortable at all. Those and the sports bra are really the same quality as a pair of leggings and a sports bra I have from a ‘citrusy site' that is about 4 times the price of Fabletics!. Oh and when I woke up this morning I went straight for a 2 mile run, changed out of them, set them aside went back to try them again later in the day and I feel the same compression as when they arrived brand new (time to wash them again and have them ready for next wear). I know you will not be doing what I did, but I wanted to try if their quality was really that great, and it surpassed my expectations. I'M HOOKED!

Date of experience: October 4, 2013

Thumbnail of user barbb63
Texas
1 review
3 helpful votes
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January 25th, 2019

I've had memberships for food delivery and other items, so i thought I knew what I was getting into. But Fabletics membership, pricing and timing is quite confusing. Even when you want to order an outfit, it's difficult because the sizing is not available. If you have a return and want to reorder using "credit" -- forget it. If you see a good price on an "extra" item, but then you don't spend enough money -- you don't get the lower price shown despite the membership -- you need to hit a spending target on that purchase. RIDICULOUS! And then there is the sloooooowwwww shipping. Should you need to exchange a size, it's a 2 month ordeal. When I called customer service, they couldn't find the order and the background noise from the other reps was so loud that i could not hear the rep talk and she could not hear me. After months of purchases, the entire thing was so frustrating that i cancelled the membership. It's just not worth the hassle. I have never regretted an arrangement more. It took about 4 or 5 repetitions of my request to cancel before the representative did it. At the end, the rep let me know i could still purchase fabletics clothing at full price without the membership in the future. I will repeat my answer here: I will never, never, never, never purchase anything from fabletics ever again. It's just a horrible and frustrating experience.

Date of experience: January 23, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Barb,

We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user brittnees
Texas
1 review
1 helpful vote
  • Send Message
March 6th, 2019

I've used the website and their 1-800 number and you either don't get an answer or they run you in circles. I ordered a jacket 2 months ago and my order was cancelled for no reason. I called and the man apologized but said he would put another order through for the jacket. That one was cancelled also! By the time I got the jacket a couple of weeks later it was the wrong size and the wrong jacket. When I called customer service, they were not apologetic but matter of fact in telling me that when I re-ordered a couple of times they must've been out of the one I actually wanted. Well I didn't cancel my order to begin with so there's that, but this does explain all the cancels and reorders it shows on my account to end up with the wrong jacket. BUT, no one emailed me to let me know this, or when I called, why would a company ship me something else? Why cancel and reorder three times and not just call me or not charge me? It's insane. This jacket has a hole in the shoulder and is not my size or the one I want. She told me to wait until they restock the one I want and then do a return. Well they never restocked the jacket I want AND since it's been 30 days there's no option to return my order. Somehow only dealing with this company a couple of times I knew they don't do restocks, maybe she sneakily meant someone might return the jacket I wanted in my size, but come on. $65 for a light zip up that I can't wear & still no help form this company.

Date of experience: March 4, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Brittnee,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user amys76
District of Columbia
1 review
6 helpful votes
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January 28th, 2015

I would not recommend this company. I understood the VIP membership when I signed up and let's be honest, I only signed up to take advantage of the 50% off promotion for your first purchase. Since it clearly states "You may cancel your membership at any time", I thought I'd make the purchase then call Customer Service and cancel. The phone rep seemed nice and spoke English well, however it took a long time to talk him into cancelling my account. After he finally did, he informed me that my purchased was cancelled (he did NOT warn me that this was going to happen). I said that's not fair, what if I had waited two weeks, received the items in the mail and then cancelled? All he said was "we don't encourage people to do that" — of course you don't but I am allowed to and I don't appreciated the runaround. I requested to speak with a supervisor and she was helpful and instructed me to place my order again (if the items were still available... luckily they were) and that I can call back after they ship to cancel. I received an email saying they shipped so this morning I tried using the chat option since it's 'open' 6am-9pm and although it's 8:30am, it's closed. This company needs to make a lot of changes if it wants to be successful. I certainly don't support their bait and switch method of marketing, they are only making customers angry. I'm also disappointed to hear that the quality is low; now I'm not really looking forward to getting my clothing and I wish I had never wasted my time and signed up in the first place.

Service

Date of experience: January 28, 2015

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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