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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user israeli22
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Love my fabletics scrubs and pants staff at mission valley store ( Miranda) very profesional person to work with

Date of experience: June 3, 2024

Thumbnail of user nicollem27
Washington
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I made a purchase a long time ago and it still hasn't arrived

Date of experience: July 1, 2024

Thumbnail of user danielleh690
Canada
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

The sale days are obviously my favorite. The powerhold material is durable and fits nice. I love the sweaters. I think the only thing that is missing for me is nice tanks

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Danielle,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user rababi
Minnesota
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

Very happy with the customer service and the products. Always great quality, my favorite exercise outfits!

Date of experience: May 3, 2024

Thumbnail of user mariae1051
Arizona
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

The moment you come in the store the sale associate is very accomodating and helpful... it makes you really not to get out the store without buying an item from the store.

Date of experience: March 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Maria,

Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user jillians180
Pennsylvania
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I cancelled my subscription after my first order arrived without a couple items and incorrect sizing for the yoga pants.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Jillian,

Thank you for leaving feedback on the cancelation of your membership due to the missing items and incorrect sizing. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user ashleym1789
Texas
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

The Pure Luxe leggings are so soft! I was so excited to get delivery and even more excited about how soft these leggings are! Also got the pom beanie... so cute and fits great!

Date of experience: January 11, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user alfredj85
Australia
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I originally saw fabletics advertised through its partnership with the UTR website, so I assumed it was an organised company ready to ship to Australia at least, if not internationally.
Sadly, it was not to be.
After looking at the website and the products offered I was quite impressed. There was a great range of apparel suited to tennis and all at very good prices. However, it was all an illusion.
I tried to check the website to see if products could be shipped to Australia, unfortunately I could not find that information but when I placed an order it was possible to enter an Australian shipping address without it being prevented. So I ordered a few things and tried to pay. This was the first hurdle. The payment method was not accepted and there was mo explanation as to why.
After leaving it for a few days, I came back to the website, ordered a few things and paid for them. This time it worked... despite nothing being different from my end to the previous occasion. After once again ordering and paying for quite a few items I was happy to see the payment received message and eagerly awaited my delivery. Alas, it was not to be. I received an email a few days later from fabletics informing me an item I had ordered wasn't available. However, after reading the email, it wasn't only one item, it was every item I had ordered!
It really seems like fabletics is not quite ready ti do business internationally.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alfred,

Thank you for sharing your experience with the availability of our products and placing an order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user chada279
Texas
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Quick and easy shopping. I would do it again in a heartbeat.
In fact, I already DIDI make another purchase!

Date of experience: May 15, 2024

Thumbnail of user daviam6
Jamaica
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

There nothing I don't like about Fabletics. The website is super easy to use, the products are amazing and I get my items in no time. 10/10

Date of experience: April 7, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Davia,

We are glad to hear about your amazing feedback regarding our products and the website.! We appreciate you taking the time to share your experience with others. Have a great day!

Best,
Mary

Thumbnail of user amyk1388
Florida
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I have tried several different styles of bra's in a couple of different sizes and I still have not found the right size and fit. I find this dissappointing.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user lorinh3
Texas
1 review
2 helpful votes
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June 19th, 2018

I signed up for the promotiono fo 2 items for $24 and I went ahead and ordered. The jacket was great, but the leggings were such bad quality that I immediately gave them away and that person did not even want them. The material was rough and had zero stretch to them. I did not know that i was siging up for $49.95 to come out of my account and 7 months later (I don't check my account often) I realized close to $400 had come out on these recurring payments I didn't sign up for. I called and they told me that they could only refund 5 payments and that the rest had to be left in my account as credit I could use on clothes. I told them I did not want any of their clothes but they said there was nothing they could do about it. I checked my account and they only refunded me for 4 payments! I called CS and he had no clue what I was talking about and I asked several times to be transferred to someone who would not give me the run around. I had to explain the situation about 4 times before he realized what he was telling me was wrong and agreed to refund me for that last month they promised me. I am still left with $100 in "credits" to use on the site and not happy about it. This happened to me with ShoeDazzle and come to see that they are partners... go figure. I would never imagine Kate Hudson would agree to all of this =(

Date of experience: June 19, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Lorin,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user zanetaj2
GB
1 review
1 helpful vote
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November 10th, 2019

I did buy legins from them but next month they charge me 44 pounds and when I call them they told me I have monthly contracts with them. Scam, be careful with them.

Date of experience: November 7, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Zaneta,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user ml786
New York
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

Was very unhelpful. Was a simple ask to assist with a return and could not complete. Very unfortunate to have this be a 2nd experience with using customer service reps to assist me.

Date of experience: January 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Meshal,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user jeffh1812
Arizona
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Hey guys, I tried to chat w someone but never received a response. I ordered socks and only received 1 pair. I thought I was getting 3 pair. I've tried chatting 2x and never got a response

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeff,

Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user maryh2684
California
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

Very helpful-………………………………………………………………………. Thank you- i appreciate you assistance and for taking care of things and got your understanding and professionaliam.

Date of experience: October 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mary,

Thanks for writing a review! Fabletics promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!

Best,
Nelle

Thumbnail of user blakel99
California
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I was charged for something I tried calling in about to cancel and was charged anyways. Couldn't get through to their customer service. I think it was intentional.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Blake,

We appreciate the feedback you shared regarding the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

 

Thumbnail of user heatherk19
Texas
3 reviews
14 helpful votes
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March 12th, 2015

I am VERY displeased with Fabletics active wear and am wanting to get the word out. They say you get your first outfit for $25, then when you make the purchase it signs you up for VIP membership. And if you are sleep deprived like me (5 kids 6 and under), you may not read all of the fine print and then the next month you are slapped with a recurring $49.99 from your account! If you like their clothes it is supposedly a good thing to be a VIP member, as was explained to me by their phone representative, because you get VIP pricing and could possibly save you money if you buy from them EVERY month. But if you don't like their clothing (I found it to be ill fitting, and bizarre combination of colors) then it is not a clothing option for you. Btw- I made it back to my pre-pregnancy size of 5'5 and 124 lbs and generally clothes look really good on me but I returned all but 1 shirt of the 3 that I ordered from them. The one that I kept was comfortable as it is a long sleeved sweatershirt so I kept it but the collar is not to my liking (it rolls up on itself in an unattractive way) and the vented - sleeveless vest, and the tank were just hideous both for the way the material flares out on the top of the shoulder and the tank's colors was hideous and not at all like pictured!

Tip for consumers:
The representative explained everything thoroughly and finally returned my $49.99 fee after only 3 attempts at explaining that I didn't want the membership so I gave them 2 stars for being kind and thorough.

Service
Value
Shipping
Returns
Quality

Date of experience: March 12, 2015

Thumbnail of user skyew8
California
1 review
2 helpful votes
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October 29th, 2018

I'm very unhappy and disappointed with this brand. I tried to cancel my membership on multiple occasions. The first time my membership was supposedly canceled, I was charged $50 a week later. I was furious. I emailed fabletics multiple times and I never received a reply. I finally got it taken care of a month later. The customer service truly sucks and I feel so disrespected. Their products aren't with the money and the hassle. COMPLETELY REGRET EVER BUYING PRODUCTS FROM THIS BRAND

Date of experience: October 25, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Skye,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user remyl2
Australia
1 review
11 helpful votes
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June 9th, 2016

I would give this company zero stars if I could. I ordered an outfit back in August 2015. After months of going back forth between Fabletics and their shipping company, neither who wanted to take responsibility, I finally was re-sent the outfit and recieved it in November 2015. Something they forget to mention is the fact when you sign up, you're actually signing up for a $50 a month subscription. The only good point about this company is how friendly their over the phone service is. I would not describe them as helpful though. In March, Inrang up for a refund on my credit and they told me they had stopped the subscription service. In May I had to ring up again because I was charged AGAIN. They gave me the refund and told me they had canceled my membership. It's now June, and I have just had to ask for ANOTHER REFUND BECAUSE THEY DIDN'T CANCEL MY MEMBERSHIP.
Don't trust this organisation, it's a scam.

Date of experience: June 9, 2016

Thumbnail of user jenniferi703
Colorado
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I'm not impressed with the 5 articles of clothing I bought. I bought them based on their size recommendations and between the 5 pieces, only two fit me okayish. The bodysuit/dress thing was the best piece, but I still had to make an alteration to keep the straps from falling off and it fit ok, but apparently I'm too long from crotch to cleavage and too short from cleavage to shoulders. It was a weird fit. The shapewear shorts and leggings were completely unwearable. Oh, I got them on, but they were designed to look like I was wearing thongs under them and that was visible in the mirror. They were designed to make impossible for me to wear them out of my house without getting the side eye and embarrassing myself or causing secondhand embarrassment in others. I thought it was just how they looked on the models, not that They were designed to be completely unwearable. Besides just being ridiculous to look at, I could only comfortably sit in them for about 5 minutes. Not exactly a ringing endorsement. The crop top was fine as long as I wear a bra with it. Otherwise my nips peek out the bottom. The body suit was well, it's unwearable too. Shape wear: 0/10, crop top: 8/10, bodysuit/dress: 5/10

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our sizing. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user jonathanl708
Texas
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

You have to create an account to purchase, then you order online which is quite glitchy, when you order have to wait about 2 weeks to received the wrong items…

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jonathan,

Thank you for the feedback about the products you've ordered. Your satisfaction is our priority and we would like to make things right, so a representative from our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user jessicar2407
Washington
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

I had to explain myself over and over and they couldn't understand the issue. I will try to call again and get my money back and cancel the subscription.

Date of experience: January 17, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

Thank you for sharing your experience with the VIP program and for a refund. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user edwinan4
Georgia
3 reviews
0 helpful votes
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July 12th, 2024
Verified purchase

I love the items that I ordered. They fit nicely and the colors are magnificent!

Date of experience: July 2, 2024

Thumbnail of user customerl120
New York
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Made a purchase on May 27, label was created May 31 but the package reached the shipping company only on June 4.

Date of experience: June 5, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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