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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user stevenf1353
Virginia
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Ive bought a the same item A few times and the sizing is always different. 2 pairs of pants. Totally different aizing. 3 pairs of shorts all different sizing. All bought as mediums

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Steven,

Thank you for sharing your experience with the sizing of our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user nathanc475
Sweden
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I bought a pair of inlined shorts and a pair of underwear, I had received them within a week. They fit great and are very comfortable! I am very pleased with my purchase.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nathan,

We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user lilir15
Ohio
5 reviews
1 helpful vote
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December 6th, 2020

The best leggings ever. Nobody believes me when I say the price I payed for them. The Powerhold design is unbelievable. Definitely the best quality leggings I have ever owned.

Date of experience: December 5, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Lili,

Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.

Best,
Nelle

Thumbnail of user suzzetteb3
Canada
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

I have been wearing Fabletics for years and the quality of the clothing is great! I have been really happy with the wearability and durability of everything.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Suzzette,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and quality.

Best Regards,
Clark

Thumbnail of user thomasb4966
Illinois
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Returned item to store and took nearly 3 weeks to get a new one to my door

Date of experience: July 1, 2024

Thumbnail of user daniellep599
Minnesota
2 reviews
0 helpful votes
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July 11th, 2024
Verified purchase

Most workout clothing brands have pockets for keys or phones. Add pockets!

Date of experience: July 1, 2024

Thumbnail of user jeanq23
New York
1 review
0 helpful votes
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May 13th, 2021

Constant misinformation from Rea #*******, Mia #******* and Kaye-all supervisors. If they are supervisors, I hate to see the level of service from lower ranking CSRs!

Tip for consumers:
Don't order from them!

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: May 13, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jean,

We sincerely appreciate the feedback you shared regarding your experience with us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user cindyh1500
Indiana
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

The products that I ordered are very good quality. My concern is having to join the VIP to get prices that are good-To me that is a gimmick and I refuse to pay almost $60 a month to be a VIP

Date of experience: May 8, 2024

Thumbnail of user jenaeh
Utah
1 review
6 helpful votes
  • Send Message
January 17th, 2018

I was also unknowingly signed up as a VIP member, wasn't told about the $50 monthly charge, or that you have to "skip the month" to avoid the charge! I only found out when I checked my bank account and saw the money gone. I tried calling 3 times and the wait was 15-17 minutes each time (even though their website says their wait time is ONE MINUTE!). I waited longer than that, and the phone was never answered. I resorted to the live chat. I had to sit on there 3 times to finally get help. When I told the "agent" I wanted to cancel my membership and to get a refund, they asked me, "You don't want to use the credit for a Fabletics purchase?" NO! They kept giving me the run around, saying I was provided the Terms and Conditions and knew what I was getting into. 1. THAT'S FALSE, otherwise I wouldn't have signed up and 2. Instead of patronizing me, just cancel my membership like I asked! They refused to give me a refund, which I don't understand. I was finally just so over it that I didn't even care anymore. Luckily, they did cancel my membership. I know that other people weren't so lucky!

Date of experience: January 14, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Jenae,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

Thumbnail of user jenniferp3243
Maryland
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase
• Updated review

Great deals & great quality Love my Fabletics scrubs!

Date of experience: July 2, 2024

Great deals & service
May 14th, 2024
Verified purchase
• Previous review

I have been very happy with my Fabletics purchases great deals and great customer service when making purchase online and return in store. Looking forward to scrubs being available in store!

Date of experience: May 4, 2024

Thumbnail of user rasheanac
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 5th, 2020
Verified purchase

I continued to receive charges even though I canceled my orders. The representative I spoke with continued to try to convince me to continue with my orders.

Date of experience: January 2, 2020

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Rasheana,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user colleenf185
Texas
1 review
0 helpful votes
  • Send Message
September 1st, 2021
Verified purchase

I love the way the fabric feels and fits well. I love the pockets available for my phone because i use my phone for music or podcasts. Fabletics clothes fits so well.

Date of experience: September 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Colleen,

Glad to know that you like the styles! We always want to create unique designs for our valued members like you! We aim to cater to all shapes and sizes to make our members feel amazing and confident. Enjoy your purchase!

Best,
Nelle

Thumbnail of user trudyt6
Canada
1 review
2 helpful votes
  • Send Message
December 11th, 2018

Fabletics is probably the sneakiest, scammiest subscription based service I have ever used. $50USD a month will be automatically charged if you do not scour their site for the "skip this month" button. I had forgotten to press the button this month (my second month using this) and noticed that I had received no emails, no notifications whatsoever reminding me of this or confirming that I had spent the $50 this month. I am a frequent subscription service user and the other services I use always remind you to check this month.

Also, now that I have a $50 membership credit (since I forgot to skip the month), I tried to purchase something. However, I noticed that if you purchase an item that costs less than your credit (I tried to purchase a shirt for $45) and they will not apply your credit! You have to purchase an item worth more than your credit in order for it to be applied. How is this even allowed!

As for their products, I have ordered a few pairs of leggings. They're okay. Not even close to Lululemon quality or comfort. They are thick though, which I like; however, they pill extremely easily. My newest ones are starting to pill and I've washed them only 2 or 3 times.

Their entire business is made to trick people into forgetting to press this skip the month button. And if you've made that mistake, they will want to continue sucking as much money from you as possible, in return for very average quality products. It's honestly not worth the hassle, and not worth having to deal with their shady business tactics. Do not sign up for this!

Date of experience: December 8, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Trudy,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user christas84
Pennsylvania
1 review
1 helpful vote
  • Send Message
August 3rd, 2021

Fabletics has charged my bank account 46.87 for an order I PERSONALLY DID NOT PLACE, *******@AOL.COM. MY GOOGLE ACCOUNT WAS HACKED AND SOEMONE USED MY INFORMATION... THEY PLACED THE CHARGE BACK ON MY ACCOUNT. THEY ARE THIEVES!

Tip for consumers:
Don't use FABLETICS WHATEVER YOU DO!!!! THERE ARE COS THAT HAVE MUCH PRETTIER, EDGIER ATHLETIC WEAR THAN FABLETICS AND YOU DON'T HAVE TO SIGHN YOUR LIFE AWAY

Products used:
None of them..I didn't PLACE THE ORDER...I JUST PD FOR IT...EXPLAINED To FABLETICS MY GOOGLE ACCOUNT HAD BEEN HACKED...THEY DIDNT CARE
ALL FABLETICS CARES ABOUT IS MONEY. FROM PEOPLE IN THIS PANDEMIC WHO DIDNT PLACE THE ORDER AND CAN'T AFFORD IT!!! I WOULD RATHER ORDER FROM ANY OTHER CO. THAN FABLETICS....ITS POISON ON MY TOUGN

Service
Value
Shipping
Returns
Quality

Date of experience: August 3, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christa,

We sincerely appreciate the feedback you shared. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user nevaehm3
Michigan
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

They said they would stop my membership it is still charging me after they said they canceled it and after making multiple calls they are still charging me!

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nevaeh,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user danan33
Illinois
1 review
1 helpful vote
  • Send Message
March 12th, 2019

Let me preface this by saying that I have been a customer of Fabletics for years. I love the clothing and the leggings are amazing. The clothes are the only thing preventing me from giving them a 1 star.

One of my shipments got lost in the mail in November 2018 and USPS retrieved it and sent it back to the Fabletics warehouse. I contacted the carrier and Fabletics several times regarding my missing items to no resolution. I called Fabletics a month later after my order had shipped out and they said that they received the rerouted package at their warehouse and they didn't try to contact me to let me know (after I was already charged for all of the items). After asking for them to resend the items back out to me, the representative told me that they had sold out of one of the items that I ordered and they were not able to send that item back to me! SO... they received my returned package and proceeded to restock my items in their inventory and they didn't contact me about it once! I was then offered a refund for the item that they restocked and sold out of but I am absolutely dumbfounded by the entire situation.

Purchase with discretion and avoid customer service if you can help it.

Date of experience: March 9, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Dana,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user evac356
Arizona
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

I really like the leggings but was in aware off the automatic purchase that charged me monthly without sending me any product.

Date of experience: May 4, 2024

Thumbnail of user dianac1595
Texas
1 review
0 helpful votes
  • Send Message
May 18th, 2024
Verified purchase

I ordered based on the size I get at uniform store but these are much smaller. I'm ok as long as I don't gain 5 lbs.

Date of experience: May 8, 2024

Thumbnail of user julies2322
GB
1 review
0 helpful votes
  • Send Message
May 18th, 2022

I happily bought 2 pairs of leggings. They arrived, good quality, no problems there. Then each month Fabletics have been debiting £49.00 from my account. I never signed up for this! I called to dispute the sum, and spoke to someone I think in Asia somewhere and could barely understand what she was saying. When I asked her to speak more slowly she shouted at me and said I needed to let her finish. I asked for a supervisor and she told me they had all gone. I asked for the £98.00 (2 months) to be refunded, she said this was taken as 'credit' on my account. I said I didn't want this (because it would be £600 a year and I never agreed to it!) I was told that a refund for my 'subscription' wasn't possible. Again, I asked for a supervisor, and I was told that she would have to check if I could have a refund. Eventually she came back on the line and said her supervisor (the one that had gone home?) had agreed I could have a refund. Very stressful and a heck of a palava. Like sport and want some decent gear? Shop somewhere else. This was a nightmare of an experience. I will never use Fabletics again.

Date of experience: May 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We hear you! We are sorry you had a frustrating experience recently. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user bobr134
GB
1 review
2 helpful votes
  • Send Message
November 14th, 2017

Avoid this site just took money from my bank without authorisation and from PayPal tooAvoid this site just took money from my bank without authorisation and from PayPal tooAvoid this site just took money from my bank without authorisation and from PayPal too

Service
Value
Shipping
Returns
Quality

Date of experience: November 12, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Bob,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Thumbnail of user zeevg2
Panama
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

Delivered in perfect condition and on time. Also very high quality

Date of experience: July 2, 2024

Thumbnail of user kellyh2044
Colorado
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

Removing the monthly reminder emails was sneaky and it has made me want to cancel my membership.

Date of experience: July 2, 2024

Thumbnail of user gregm1614
Texas
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

Shorts with the liner fit very nicely! Cell phone slot is perfect size.

Date of experience: July 2, 2024

Thumbnail of user joshs1019
Ohio
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

Shipping is so incredibly slow makes me not wanna order anymore and cancel my membership

Date of experience: July 2, 2024

Thumbnail of user jocelynu10
California
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Very good, very good, very very very very gooood, very good, Very good, very good, very very very very gooood, very good, Very good, very good, very very very very gooood, very good

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jocelyn,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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