Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Ive bought a the same item A few times and the sizing is always different. 2 pairs of pants. Totally different aizing. 3 pairs of shorts all different sizing. All bought as mediums
Date of experience: October 1, 2022
I bought a pair of inlined shorts and a pair of underwear, I had received them within a week. They fit great and are very comfortable! I am very pleased with my purchase.
Date of experience: May 26, 2022
Hello Nathan,
We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
The best leggings ever. Nobody believes me when I say the price I payed for them. The Powerhold design is unbelievable. Definitely the best quality leggings I have ever owned.
Date of experience: December 5, 2020
Hello Lili,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
I have been wearing Fabletics for years and the quality of the clothing is great! I have been really happy with the wearability and durability of everything.
Date of experience: August 4, 2022
Hello Suzzette,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and quality.
Best Regards,
Clark
Returned item to store and took nearly 3 weeks to get a new one to my door
Date of experience: July 1, 2024
Most workout clothing brands have pockets for keys or phones. Add pockets!
Date of experience: July 1, 2024
Constant misinformation from Rea #*******, Mia #******* and Kaye-all supervisors. If they are supervisors, I hate to see the level of service from lower ranking CSRs!
Tip for consumers:
Don't order from them!
Products used:
None
Date of experience: May 13, 2021
Hello Jean,
We sincerely appreciate the feedback you shared regarding your experience with us. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
The products that I ordered are very good quality. My concern is having to join the VIP to get prices that are good-To me that is a gimmick and I refuse to pay almost $60 a month to be a VIP
Date of experience: May 8, 2024
I was also unknowingly signed up as a VIP member, wasn't told about the $50 monthly charge, or that you have to "skip the month" to avoid the charge! I only found out when I checked my bank account and saw the money gone. I tried calling 3 times and the wait was 15-17 minutes each time (even though their website says their wait time is ONE MINUTE!). I waited longer than that, and the phone was never answered. I resorted to the live chat. I had to sit on there 3 times to finally get help. When I told the "agent" I wanted to cancel my membership and to get a refund, they asked me, "You don't want to use the credit for a Fabletics purchase?" NO! They kept giving me the run around, saying I was provided the Terms and Conditions and knew what I was getting into. 1. THAT'S FALSE, otherwise I wouldn't have signed up and 2. Instead of patronizing me, just cancel my membership like I asked! They refused to give me a refund, which I don't understand. I was finally just so over it that I didn't even care anymore. Luckily, they did cancel my membership. I know that other people weren't so lucky!
Date of experience: January 14, 2018
Hello Jenae,
We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.
Best,
Sherry
Great deals & great quality Love my Fabletics scrubs!
Date of experience: July 2, 2024
I have been very happy with my Fabletics purchases great deals and great customer service when making purchase online and return in store. Looking forward to scrubs being available in store!
Date of experience: May 4, 2024
I continued to receive charges even though I canceled my orders. The representative I spoke with continued to try to convince me to continue with my orders.
Date of experience: January 2, 2020
Hello Rasheana,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I love the way the fabric feels and fits well. I love the pockets available for my phone because i use my phone for music or podcasts. Fabletics clothes fits so well.
Date of experience: September 1, 2021
Hello Colleen,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! We aim to cater to all shapes and sizes to make our members feel amazing and confident. Enjoy your purchase!
Best,
Nelle
Fabletics is probably the sneakiest, scammiest subscription based service I have ever used. $50USD a month will be automatically charged if you do not scour their site for the "skip this month" button. I had forgotten to press the button this month (my second month using this) and noticed that I had received no emails, no notifications whatsoever reminding me of this or confirming that I had spent the $50 this month. I am a frequent subscription service user and the other services I use always remind you to check this month.
Also, now that I have a $50 membership credit (since I forgot to skip the month), I tried to purchase something. However, I noticed that if you purchase an item that costs less than your credit (I tried to purchase a shirt for $45) and they will not apply your credit! You have to purchase an item worth more than your credit in order for it to be applied. How is this even allowed!
As for their products, I have ordered a few pairs of leggings. They're okay. Not even close to Lululemon quality or comfort. They are thick though, which I like; however, they pill extremely easily. My newest ones are starting to pill and I've washed them only 2 or 3 times.
Their entire business is made to trick people into forgetting to press this skip the month button. And if you've made that mistake, they will want to continue sucking as much money from you as possible, in return for very average quality products. It's honestly not worth the hassle, and not worth having to deal with their shady business tactics. Do not sign up for this!
Date of experience: December 8, 2018
Hello Trudy,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Fabletics has charged my bank account 46.87 for an order I PERSONALLY DID NOT PLACE, *******@AOL.COM. MY GOOGLE ACCOUNT WAS HACKED AND SOEMONE USED MY INFORMATION... THEY PLACED THE CHARGE BACK ON MY ACCOUNT. THEY ARE THIEVES!
Tip for consumers:
Don't use FABLETICS WHATEVER YOU DO!!!! THERE ARE COS THAT HAVE MUCH PRETTIER, EDGIER ATHLETIC WEAR THAN FABLETICS AND YOU DON'T HAVE TO SIGHN YOUR LIFE AWAY
Products used:
None of them..I didn't PLACE THE ORDER...I JUST PD FOR IT...EXPLAINED To FABLETICS MY GOOGLE ACCOUNT HAD BEEN HACKED...THEY DIDNT CARE
ALL FABLETICS CARES ABOUT IS MONEY. FROM PEOPLE IN THIS PANDEMIC WHO DIDNT PLACE THE ORDER AND CAN'T AFFORD IT!!! I WOULD RATHER ORDER FROM ANY OTHER CO. THAN FABLETICS....ITS POISON ON MY TOUGN
Date of experience: August 3, 2021
Hello Christa,
We sincerely appreciate the feedback you shared. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
They said they would stop my membership it is still charging me after they said they canceled it and after making multiple calls they are still charging me!
Date of experience: January 1, 2023
Hello Nevaeh,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Let me preface this by saying that I have been a customer of Fabletics for years. I love the clothing and the leggings are amazing. The clothes are the only thing preventing me from giving them a 1 star.
One of my shipments got lost in the mail in November 2018 and USPS retrieved it and sent it back to the Fabletics warehouse. I contacted the carrier and Fabletics several times regarding my missing items to no resolution. I called Fabletics a month later after my order had shipped out and they said that they received the rerouted package at their warehouse and they didn't try to contact me to let me know (after I was already charged for all of the items). After asking for them to resend the items back out to me, the representative told me that they had sold out of one of the items that I ordered and they were not able to send that item back to me! SO... they received my returned package and proceeded to restock my items in their inventory and they didn't contact me about it once! I was then offered a refund for the item that they restocked and sold out of but I am absolutely dumbfounded by the entire situation.
Purchase with discretion and avoid customer service if you can help it.
Date of experience: March 9, 2019
Hello Dana,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I ordered based on the size I get at uniform store but these are much smaller. I'm ok as long as I don't gain 5 lbs.
Date of experience: May 8, 2024
I happily bought 2 pairs of leggings. They arrived, good quality, no problems there. Then each month Fabletics have been debiting £49.00 from my account. I never signed up for this! I called to dispute the sum, and spoke to someone I think in Asia somewhere and could barely understand what she was saying. When I asked her to speak more slowly she shouted at me and said I needed to let her finish. I asked for a supervisor and she told me they had all gone. I asked for the £98.00 (2 months) to be refunded, she said this was taken as 'credit' on my account. I said I didn't want this (because it would be £600 a year and I never agreed to it!) I was told that a refund for my 'subscription' wasn't possible. Again, I asked for a supervisor, and I was told that she would have to check if I could have a refund. Eventually she came back on the line and said her supervisor (the one that had gone home?) had agreed I could have a refund. Very stressful and a heck of a palava. Like sport and want some decent gear? Shop somewhere else. This was a nightmare of an experience. I will never use Fabletics again.
Date of experience: May 18, 2022
Hello Ross,
We hear you! We are sorry you had a frustrating experience recently. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Avoid this site just took money from my bank without authorisation and from PayPal tooAvoid this site just took money from my bank without authorisation and from PayPal tooAvoid this site just took money from my bank without authorisation and from PayPal too
Date of experience: November 12, 2017
Hello Bob,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,
Sherry
Delivered in perfect condition and on time. Also very high quality
Date of experience: July 2, 2024
Removing the monthly reminder emails was sneaky and it has made me want to cancel my membership.
Date of experience: July 2, 2024
Shorts with the liner fit very nicely! Cell phone slot is perfect size.
Date of experience: July 2, 2024
Shipping is so incredibly slow makes me not wanna order anymore and cancel my membership
Date of experience: July 2, 2024
Very good, very good, very very very very gooood, very good, Very good, very good, very very very very gooood, very good, Very good, very good, very very very very gooood, very good
Date of experience: August 1, 2022
Hello Jocelyn,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Steven,
Thank you for sharing your experience with the sizing of our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary