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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

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Timeframe

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user carolinam11
Florida
1 review
4 helpful votes
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December 27th, 2016

Just realized that I had been charges $49.95 for 5 months... What a Rip Off! -- run away form fabeltics. They should make their money thru honest work not sneaky Scams.!

Date of experience: December 27, 2016

Thumbnail of user terik81
Pennsylvania
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I ordered multiple styles sports bras following the sizing chart yet none fit. It took a really long time - more than 2 full weeks for my order to arrive. Very dissapointing.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Teri,

We value our members, and your feedback about the delivery is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user christines119
Texas
1 review
10 helpful votes
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March 18th, 2017

Its truly sad. I love Kate Hudson and its so sad she would run a business this way. I have lost so much respect. The VIP is a joke. I get that we agree to the $50.00 a month fee or skip however when you purchase something the prices are higher than the sale/promotion price for non members than for VIP members. Not to mention if you have a credit on file and apply it to your purchase than you can not buy anything at a sale or promo with a credit. Even when trying to apply your credit it does not apply the credit it charges your card for the total transaction. Complete crap... I tried to call the customer service number which would not allow the call to go through. I will be reporting it to my bank and asking them to block and remove the charges. I did consider staying away when I first started reading reviews some time ago however I figured if I kept up with the skips or purchase I would be fine. That wasn't the case. I would strongly advise to stay away. I will also be reporting this to the BBB. Good Luck and purchase at your own risk!

Date of experience: March 18, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Christine,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member service will be in touch within 48 hours.

Best,

Samar

Thumbnail of user jamess8837
California
2 reviews
0 helpful votes
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April 19th, 2024
Verified purchase

Everyone is helpful and they have fun working there. No pressure with anyone. Love the energy in there

Date of experience: April 9, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello James,

Wow! Our team here at Fabletics is thrilled to hear such good feedback, and we are proud that we provide excellent service to our valued members. Hope to hear more from you!

Best,
Allison

Thumbnail of user kaylan9
California
1 review
8 helpful votes
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November 7th, 2015

As I posted on November 7th, just a month ago, I realized I was suckered into their scam. I was assured via phone call (since that is the only way you can cancel a membership you did not know you had) that my VIP membership was cancelled. I received the name and case ID of the call since they could not send me a confirmation email about my cancelled membership (just like they cannot email you about payments). Well today I was CHARGED AGAIN AFTER CANCELING MY MEMBERSHIP! For me, $50 is a lot and they keep stealing my money! I called and "cancelled" again today! Also receiving the case number and name of person I spoke with. The person I spoke with was not helpful and told me that the other person must have not known how to do their job. Hmmm... reassuring. Looks like I'll be waiting YET AGAIN 5-7 business days for my refund!

Date of experience: November 7, 2015

Thumbnail of user ericd1152
Colorado
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Still haven't received my clothes and it's been 3 weeks. Luckily I didn't not tried the VIP membership free trial. Couldn't imagine paying $54 a month for those perks

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Eric,

Thank you for sharing your experience with your order and the VIP membership program. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user nathana276
Nebraska
1 review
0 helpful votes
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April 1st, 2022

Don't fall for the new customer discounts. They hit me with a $50 year long membership fee after my first order. Then wouldn't give it back. Never giving them another penny

Service
Value
Shipping
Returns
Quality

Date of experience: April 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to let us know your thoughts about our discounts and VIP-intro offer. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user jenng285
Iowa
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

My experience was good, but I was not not experiencing the items to fit me nor my body type

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2024

Thumbnail of user roa116
Oklahoma
3 reviews
0 helpful votes
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July 11th, 2024
Verified purchase

I've always been very pleased with everything I've bought at Fabletics

Date of experience: July 1, 2024

Thumbnail of user chrisr2652
New York
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Your clothes are not good quality. Not much more to say

Date of experience: July 1, 2024

Thumbnail of user davidd6213
New York
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Items take way too long to ship and to be received.

Date of experience: July 1, 2024

Thumbnail of user brandtn1
Arkansas
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

This company spams you with emails. They will not take me off their mailing list even when I unsubscribe. Very unprofessional and obnoxious. Cheap clothing to stay away

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brandt,

Thanks for sending your review! Your feedback about our product quality and your email preferences is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user dawnc190
Rhode Island
1 review
0 helpful votes
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July 6th, 2019
Verified purchase

This sneaker is fantastic pair of shoes, very comfortable, I'm extremely satisfied, I would purchase these again, great job instilling quality and comfort sincerely dawn

Date of experience: July 3, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Dawn,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

XO,
Ivy

Thumbnail of user jennifera2558
Florida
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

Great quality love the materials. Wish the pricing was a little less, but overall great

Date of experience: July 1, 2024

Thumbnail of user carolinel166
California
1 review
0 helpful votes
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December 3rd, 2020

I wanted an item so of course I looked for more items I might like in order to make free shipping. I placed my order, and then a while later I happened to be in my fabletics account and I looked at the order history and noticed that it said two of the three items were canceled due to lack of stock. I don't understand why they didn't notify me that these items were out of stock.

I called the support number and spoke to someone who said the order was not canceled, but the line seemed to be cutting out so I decided to just leave it at that. The next day I went to customer chat and again the agent said my order was not canceled and was in transit. I had to ask her to check again, then she realized that two of the items were indeed canceled. I couldn't cancel the rest of the order because they had already shipped it. She said I could wait till it arrived to return it or contact USPS to reroute it, and the rest would be refunded.

I find it bizarre that they didn't notify me to let me know 2 out of 3 items were out of stock. In that time, I could have ordered a different color, or canceled it entirely instead of wasting time letting this one item that was supposed to be an add-on ship on its own. They could have even said, "Do you still want this item?" Instead, it was complete silence just waiting for me to discover it on my own. It was also strange that the two agents I spoke to didn't realize the items were even canceled.

Date of experience: December 3, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Caroline,

Thank you for sharing your overall experience when placing an order with us. We are sorry to hear if you find our selection limited, especially in your size! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user acmem
California
1 review
10 helpful votes
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October 16th, 2014

What else can I say that everyone else hasn't said? Cheap product... totally sheer yoga pants (and no... I'm not delusional about the size I REALLY wear). I practice yoga 3-5 days per week and spend a bunch of cash on yoga clothes so I thought $50 a month for the VIP membership would actually be a savings in general over my occasional splurges on Lululemon. I love (sarcasm font) how you have to call to cancel and can't do so online. After reading other users experiences, I'm terrified that they'll send me another outfit and charge my card even though I cancelled and have a cancellation number. Ironically, I'm canceling because the products are made overseas and I want to support USA employment and workers. Turns out my fave athletic wear from Lululemon and Athletica are ALSO made overseas. Shopping for a new supplier of cool yoga wear and learning at the same time. Also ironically, I'm fairly certain the operator who (hopefully) handled my cancellation was very, very far from here and did not speak English well. She reminded me after canceling that I should, "Like" Fabletics on Facebook. Ummmm... I'm canceling... what part of canceling did you not understand? Final note: The advertisement DID say $25 for the first outfit and it turned out to be $50. I guess that's on me... should've known right then.

Service
Value
Shipping
Quality

Date of experience: October 16, 2014

Thumbnail of user annab920
Kentucky
2 reviews
1 helpful vote
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December 26th, 2020
Verified purchase

I have been waiting on a package to be delivered for over a month. After 2 calls still no order or help

Date of experience: December 26, 2020

Thumbnail of user lauram4140
Arizona
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I received two packages and had to cancel one. I was very pleased with the assistance I received.

Date of experience: July 1, 2024

Thumbnail of user arelyb7
California
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

They have he best customer service. They were super helpful and took care of my exchange right away.

Date of experience: April 8, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Arely,

Wow! Our Member Services Team here at Fabletics is thrilled to hear such good feedback, and we are proud that we provide excellent service when making your exchange. Hope to hear more from you!

Best,
Allison

Thumbnail of user chasidyw2
Arkansas
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

The fabrics of the scrubs that I received are amazing.

Date of experience: July 1, 2024

Thumbnail of user heatherw1683
Texas
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

I love and recommend Fabletics to everyone. They have a great quality, great fit and great value!

Date of experience: July 1, 2024

Thumbnail of user gretchenr68
Indiana
1 review
0 helpful votes
  • Send Message
June 5th, 2022
Verified purchase

I like some of the things they sell - I really like a certain couple of types of their leggings because I feel like they're very supportive and work well, along with a couple of their bras...

As a company, I hate them. First of all, their products are overpriced. Period. Secondly, their shipping is the LITERAL WORST. At this point, I only order anything from fabletics unless it's on super sale or I absolutely can't have it because their shipping is so awful. It takes FOREVER to receive anything from them, and they literally don't care. On top of that, their taxes are SO HIGH. I will literally order from Alo Yoga where things are more expensive, I will spend twice the amount there that I did at Fabletics, and the taxes are LESS at Alo! They charge taxes and tariffs for overseas production (which other companies don't do) and it's ridiculous. Again, this is another reason that I purposely try to avoid fabletics. On top of that, a lost of times, you will receive dirty or used merchandise, which is disgusting. Their support staff never knows what's going on, and now that they just redid their website, you can't even leave reviews anymore! Altogether, it's just a crappy company.

Service
Value
Shipping
Returns
Quality

Date of experience: June 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gretchen,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our prices and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user dwightw163
Illinois
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I've never received these items or credit for the items since never came in

Date of experience: July 1, 2024

Thumbnail of user elizabethm4473
California
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

The quality isn't what it was!My items ran small an the quality of the product was different.

Date of experience: July 1, 2024

Thumbnail of user suem1429
Illinois
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

The colors and styles are great and very comfortable

Date of experience: July 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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