Fabletics

Everyone is so wonderful and nice at the Leawood store! I wish I could hang out with them all day long, such lovely ladies there!

I saw the ad for 2 pairs of leggings for $25 so I ordered them. The company also decided to start taking $49.95 every month for a VIP membership that I never signed up for. I didn't catch it till after 2 months had passed and $100 was missing from my account. At first when I seen the charges I thought it was credit card fraud and called my bank and canceled my card. Then my bank told me that after contacting fablectics they said it wasn't fraud they had taking them money for a membership fee and he would have to take up my issue with them. So I called and spoke to a customer representative named Carol who explained that I was being charged for the VIP membership fee. I told her I had never signed up for that and was not okay with them taking the money from my account she understood and canceled my membership. She also promised that I would be refunded for all of the money that was taken for membership fees within 10 days. It's been over a month and I have never received my refund. This is not okay.

I've been a Fabletics customer for years. I love the quality of the clothes, resourcing the leggings. They hold up for years and I wear them daily.

I was surprised to see such a low rating for this site, I've been using and ordering from this site for 2 years now with zero issues, the VIP membership is NOT mandatory, you can choose to upgrade to it on your own or you can have a regular membership with no fee. If you do by chance forget to skip your discounted monthly outfits within the first week the charge isn't for "nothing" it becomes a free outfit redeemable at any time. I found the conditions for the VIP membership are very clearly laid out.
The reason I saw this was because I just had the best interaction with the customer service reps. I had called because I had forgotten to skip my monthly outfits for August and didn't want to be charged (again, it was my choice to upgrade to this membership so it wasn't the company's fault I had forgotten.) and the rep was so incredibly nice and understanding about it, he offered me a curtosey skip, so my account wouldn't be charged and gave me a small store credit! I've been using this site for a while and I absolutely love it, the interaction I had tonight just reaffirmed it. I wasn't expecting an easy experience after reading these harsh reviews but that's just what it was. Easy, helpful and friendly. There are no "hidden fees for nothig" just people who are upgrading their membership so they can get one discounted outfit and not bothering to read what the actual membership entails

I enjoy seeing what's new every month at Fabletics! Great styles and fabric.The site is easy to navigate and I love being a VIP.

COVID HAS CAUSED SHIPPING DELAYS ACROSS THE BOARD, HOWEVER AS MUCH AS LOOOVVE FABLETICS, THEIR SHIPPING HAS BEEN HORRIBLE WITH EXTREMELY LONG DELAYS. NOT SURE I WANT TO USE THE ON LINE ANYMORE. THE CLOSEST STORE IS 30MI/60 MIN AWAY,, MAY GO INTO THE STORE ON OCCASION, SO VERY DISAPPOINTED. I SO LOVE THEIR PRODUCTS.

I will NEVER buy anything from you again after you tried to scam scam me out of $50 a month, every month. I had to get my credic card involved to get my money back.

I ordered 2 pairs of shorts and I love them. Definitely the best shorts I have for working out or running errands.

Everything fit great, loved my skirts so much! Can't wait to wear them

High quality very wonderful scrubs! So comfy, sizing is off from time to time but the exchange/return policy is awesome and very fast!

My first couple orders I was very happy with however my most recent order I order I was extremely disappointed with the quality of the leggings and the tee that was ordered.

Need to improve tracking feature. Tracking wasn't available until the delivery day.

Items size- need better visual and description. Items tend to feel tight when buying the M size. I'm 5'8 165lbs.

I am have trying to return a package because I just did not like how some things fit or looked on me. Items did not leave the plastic slip they get packed in for more than 10 minutes. I had to talk to customer service to initiate a return label for me, that was fine. So, I sent out my package the first time, 2 weeks later I got the same package with the same contents, I got to try and return again, the agent that helped me the first time noted I wanted an exchange, even though I clearly said a refund. Anyways, got a new return label and sent it out again, I was also told previously I need to reach back to customer service to receive my refund, like what?! Why is it not an automatic refund once it is received at warehouse? But whatever, so I talked to an agent to check my status on my return package to make sure it got there, the agent then says hold on while I check, wait 8 minute before agent just ends conversation before giving me answers. So I go through the process again to talk to another agent, she said they had not received it and wait for the email, well I never got an email confirming the first package got to the warehouse, so she sends me a tracking link, I look at the link, AND IT SAYS IT IS DELIVERED. Long story short, been like a month and still no refund.

The clothing now are being constructed poorly fitting size wise or maybe just mislabeled. Especially the tops. I no longer order from this company

I don't understand how in this day and age shipping takes sooooo long for Fabletics orders. I also found the credit system confusing.

Please never order from Fabletics. Firstly, I ordered from here because i would like to try the new brand but unfortunately, it took like over a week to response where is my order then after that my order was cancelled for no reason the i explained all of then to the agent and after that i ordered again from here secondly so i have to wait like 2 weeks again to get my order but the order that i got is totally wrong. Then i have to talk with the agent again and that agent is like totally halirious because all of the things that she said are that she cant even do anything… i was like so $#*!ed up. All of the things that i can do is to wait like another 2 weeks to get my freaking order for 2 pants. When i said, can i get refund for that? And she said that i have to go to the post office and replace my order back. I dun have time to do it and also, it is really hard for me to do that thing… When i said that i am going to write a review on your page, she seems like she doesnt care about it lol

They launched the Canadian site at the beginning of 2015. On New Years Eve feeling the vibes of a fresh new start - I ordered my $25 outfit. I teceived confirmation of my order. 6 days later nothing.
Called Customer service- they said I had placed my order simutaneously with 100 other people and by the time my order was sent to the warehouse all my items were out of stock. I had to pick an entire new outfit over the phone by the end of the day.
I called back to place my new order. The girl checked all stock and my order was placed. I received confirmation. 4 days later still nothing. Called back.
The woman said all my items were no longer in stock - I said it was impossible I placed the order on the phone. She said she thought her co-worker never sent it to the warehouse.
I had to order a whole new outfit over the phone. She told me the numbers of the items in stock (ie 112 cashel tops in medium, 70 pants in medium) etc. Again I received confirmation of my order by email.
3 days later still nothing shipped.
Called again!
Woman said all the items I chose were out of stock. I told her to delete me account.
2 months later my account has still not been deleted- they still have all my personal information.
I am saddened that Kate Hudson would support this. Fabletics turned my positive New Year into a headache.

Don't bother- especially if you are Canadian. The yoga clothing market is booming- all you need to find is a apandex polyester blend and you're set :)

I made some orders and returned bc i wasnt happy with what i got and the atill charged me for the membership! I tried canceling but never got my money back

I don't mind the subscription thing, I have done this kind of membership before, what I don't like is their service and also the quality of the clothing. NOTHING and I mean NOTHING has fit me right. Granted I have to shop online to order things, because there is no store near me, so trying on would help if I could but nothing really looks as quality as it does online, not to mention it doesn't last. It's disappointing that Kate Hudson is selling Walmart/Target quality clothing for triple the price.

Another huge pet peeve, is their skipping time period. I happened to be in a hurricane in Houston during the "week" you're allowed to skip. Obviously I couldn't exactly call them or get online to skip, because my service was down. I really didn't want an outfit this month but because you only have that window to call or go online I was charged. Now, so I don't lose money, I have to buy another outfit I truly did not want.

Oh and also took them 3 months to exchange something for me that came undone and had holes in them the first day I wore it, and I still never recieved it despite them claiming I did. They gave me store credit but again, for clothing I didn't want in the first place.

All in all, it doesn't seem like Kate Hudson is involved AT ALL in her store or in this shopping experience. It's all done overseas, cheaply made and highly inflated prices for her to make money. The customer service people are nice but still it's not the experience I thought that Kate Hudson was trying to give her customers. Very disappointing.

You get excited to purchase something. Than notice you can't get it in your size, nor size up, nor size down. Many times I'll have something in the cart than it will be gone by the time I'm done selecting to get free shipping. It would be nice to be able to add things towards free shipping within 24 hours. I'd be tempted to buy immediately, so i wouldn't lose the product in my cart. And I'd probably buy more. Instead of searching through slow loading website for more things to get free shipping. Than to not get free shipping bc two of my fav items are gone. Than have tob search again of what i want for free shipping. By this time im irritated that my favs are gone and I've already wasted so much time. It makes me not want to purchase. I'd Rather pay more somewhere else without the disappointment and grief. Im very close to closing my account. Its also, Difficult to remember what fabrics I liked and did not like. And not so ready to skip a month. Should be easy to do in my email. Not got to website, looking into account, etc.

It seems when I order something and like the quality, and order more they are similar but not the same.

Great products and good pricing. Delivery time however is not good at all. Takes 7-10 days to get items

Great fit comfortable fabric and got lots is stuff on sale so the prices were reasonable! Wash up perfect.