Fabletics

I had contacted a rep to check on the status of my order. Fabletics website told me that it had been shipped and in transit but shipping company explained that they haven't been able to pick it up from Fabletics warehouse yet since its not ready. Rep told me to call shipping company to file a claim, so I do so and shipping company explained that they work directly with Fabletics and not customers. The Rep did not provide me with correct information. So, I went back to the same Rep and asked her what the status was. Then she immediately tells me actually it just got shipped. So, I ask her for confirmation to which she responded, actually it will ship in a couple days.
There was SO MUCH back and forth with this representative LYING to me. I gave her a 1 start and her management reached out. I explained the entire situation to me and management was no help. They blamed the confusion on me? How is it my fault that your employee is lying to me. I gave you my money for an order, I am giving you my business and you decide to be rude to me? I AM NEVER SPENDING MONEY AT FABLETICS AGAIN. Terrible terrible terrible customer service and just the worst attitude towards customers.

The shorts seem decent quality, and are very stretchy, but they're not the most comfortable shorts. The fabric isnt as soft are some other brands like Vuori, so they are not as comfortable.

It has been 3 weeks since I ordered 2 pairs of pants! The tracking information said my package was delivered yesterday but it wasn't! Then I talk with customer service and they tell me to wait 24 hours and if it's still not delivered to contact them again we'll it's still not delivered! So I contact customer service again and NOW THEY TELL ME TO WAIT 2-3 MORE DAYS! I am fed up and I want a refund and my $#*!ing clothes. This is unbelievable and not only that but when before it said it was delivered it said it would arrive on the 19th and then it all the sudden changed to the 21st and now it's the 22nd and I still have not gotten anything and it will be a month since I ordered in 2 days!

After one wash the thread near the waistband is coming out. I have worn them once. I would like to return them and get a new pair at no charge

The quality is not anywhere near what I expected nor what the price would imply. Probably ending my subscription

Overpriced, low quality items. Don't waste your time or money, plus a very bizarre 'membership' scheme.

I would've paused this month, but when I logged onto the site I wasn't able to. The link was grayed out. It's also not clear if I don't pause and if I don't use my credit, if my credit is banked.

The sizes run very small. The XL I bought was skin tight. Not a product for people built like me.

I have been a member of Fabletics for years. I love the products and to return items is super easy.

Very pleased with my latest order and quality of products. All my items fit great and very comfortable.

I ordered a couple pairs of pants/shorts and a couple sports bras. The quality and style is okay but nothing special. I'd rather spend the extra money and buy Lululemons. Anyway that's not the reason I only gave 2 stars and will not order from them again. A few days after my order I received the tracking information however when I clicked the link to see when it will arrive it gave me an error message. I waited a few more days thinking maybe it just hadn't updated yet and tried again. Still the same error message so I contacted customer service and all they did was told me to call the shipping company (wtf?) or wait and see if I don't receive it in 15 days and only then will they help me. I don't see why I should be the one to call the shipping company I am not the one who shipped the item. I suggest to the customer service rep that maybe they should consider a more reliable shipping company to which he replied that they use 15 different shipping companies no wonder they have issues. The customer service representative was very short with me and kind of rude. So to summarize, their clothes aren't worth the hassle and you're better off spending your money elsewhere.

My kids love your stuff, and I would buy more of it if you would get rid of your membership plan. Give us all the same prices without forcing the plan on us, PLEASE

The membership is very sketchy and scammy. I became a vip member 3 months ago and placed my first order with them. Everything was great until I was about to shop some more. I thought that the subscription is £59 and you get £80 shop credit, but instead I got 1 vip member credit for the £59. Here is the sketchy part. That 1 vip member credit could be used for any item, yeah, and that item could cost any price from like £1 to the most expensive product on the site. How is that possible? You pay £59 to get 1 vip credit to use on ONE ITEM ONLY and THAT item could cost £24 (for example)? If you do not want to use your credit for something that is less than £59(the amount you paid for it), you can choose to actually pay for the product which means you are spending even more money at this point. Here is another sketchy part. Before I sign up and until I put my first order, I could shop 2leggings for £24 and now 1 pair of leggings costs £59. When I sign out, I can see that exact same deal, but when I log in as a vip member this deal is gone. I only give 2 stars because the products are nice but I will be cancelling my membership and I would recommend everyone TO STAY AWAY FROM THEM as the whole thing seems too shady

I absolutely love the fabric, fit, and quality of the outfits and love the people. There are so many positive and wonderful people with Fabletics (including Lizzo/Yitty!)

Fabletics is a transparent scam. They tell you up front that you need to join their VIP club which is 60 bucks a month and it's easy to cancel any time. We'll that's what they say, it's not easy to cancel. I had to call 3 times to get it canceled and I was told on the previous calls that it was canceled, but that was a lie. They lie so you stay a member and then you get billed 60 bucks for the month. To be fair, they tell you it's a membership... that's not the scam, the scam is trying to cancel. Each time I called they wanted to give me "credits" or free monthly membership extensions. I kept sayin I wanted to cancel and then I had to listen to a sales pitch on why I should stay and what they will do for me if I do. Even after all that nonsense, then being told I was canceled... I wasn't. They just didn't cancel me... that's the scam. Also the shipping and handling times are atrocious. Placed and ordered on a Sunday, tracking label was instantly created and marked shipped... but the carrier didn't receive the package for 5 more days. Then once received by the carrier, it was another one and half weeks for the actual shipping.

It wasn't to my expectation that the leggings weren't really "high-waist". The leggings also were tight all around your legs, but not tight around your waist at all.

Quality products at good prices. The marketing use of a membership option makes an interesting way to get great pricing on their products.

Interaction is great, customer service is great, products are super great, follow up is fantastic, website is phenomenal and delivery is timely!

It was frustrating not to be able to select from all colors. The choices were too limited.

But I like your products.

My visit was exactly what I needed to end the week they were there when I needed them they put together some outfits for my trip and I couldn't be more satisfied.

After the initial month after my first purchase learning what the stipulations of "VIP Membership" is, I forgot for a few months to opt out of the monthly credit (aka automatic charge to my credit card after the 5th of the month to use in store). This month I know I opted out, via my mobile device and before April 5th, and was STILL charged! Customer service said there was no record of me clicking to skip the month, and that I couldn't receive the money back and had to use it in store. Going to be cancelling my "VIP" Membership as soon as I use the store credit - it certainly doesn't make me feel like a valued customer.

Also, don't wait for items to be re-stocked. I was waiting for over two months for some leggings to be re-stocked before cancelling my VIP membership (so that I could get the better pricing), and was informed by customer service that they often don't re-stock items. Wish they would remove it from their website if it is a product no longer being offered and is out of stock!

Do NOT give this company your money. Ever. Shady $#*! practices and bull$#*! customer service. Trash company

I received my first order today and one the pants were used! Yes you read right used! Washed. Look at the tag. It's torn!