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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user traceyi7
Canada
1 review
1 helpful vote
  • Send Message
November 10th, 2019

The products are great but I have been waiting for a fairly large refund for over 4 months now.
This is unacceptable and not good business.

Date of experience: November 5, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Tracey,

Thank you for your honest feedback, this is certainly not the kind of service we aim to provide. This feedback will help us improve our service. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user ligiam4
North Carolina
1 review
0 helpful votes
  • Send Message
November 7th, 2019
Verified purchase

Great! Are you kidding me? I really like your product but, I'm not here for your approach to soliciting a customers participation in this process.

Date of experience: November 4, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ligia,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, our Member Services representatives are available 24/7 at 1-844-322-5384.

XOXO,
Clark

Thumbnail of user selmau1
New Jersey
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

I have always had a great experience shopping both online and at the store. I am also very satisfied with my products. Happy customer :)

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Selma,

We're glad that you are loving your purchases! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Zeth

Thumbnail of user rebeccah50
New York
1 review
9 helpful votes
  • Send Message
January 30th, 2016

Be careful shopping on this site, They are terrible people. I have never been so shocked and upset by being mis lead. Be wary.

Date of experience: January 30, 2016

Thumbnail of user alexc1613
New York
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

The fact that you think I'm going to believe those shorts are worth 50+ dollars is an absolute joke. They are cheap material articles of clothing.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Alex,

We are sorry to hear that the item that you got did not meet your expectations. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user annev26
Virginia
1 review
3 helpful votes
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September 23rd, 2017

I'm having the same problems. You have to put a stop payment thru your bank and then no more charges will be taken out of your account.

Date of experience: September 21, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Anne,

We are very sorry to hear that you are dissatisfied with how the VIP membership works. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

Thumbnail of user karim165
Arizona
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I love Fabletics, but I find it annoying that they charge $50 to your card every month if you don't call them and cancel.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kari,

We appreciate the feedback you shared regarding the VIP membership. A representative from our Member Services Team will contact you right away to help you.

Best,
Lia

Thumbnail of user kimberlyw1856
Mississippi
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Shipping was fast. My son loves the shorts. We did the 2/$24 deal and I will definitely buy more when they have a sale!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kimberly,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a fabulous experience with us in the future!

Best,
Mary

Thumbnail of user terrib580
Illinois
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Always receive quality products that last forever. I am still able to wear items from years ago!
Great sales and have recommended to so many people.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Terri,

We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!

Best,
Tina

Thumbnail of user guadalupem69
Wyoming
1 review
0 helpful votes
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May 1st, 2020
Verified purchase

I always get compliments when I'm wearing Fabletics leggings and tops. I highly recommend them to anyone that ones good quality clothes for exercise.

Date of experience: May 1, 2020

Thumbnail of user stacyp283
Mexico
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I have been a VIP member for many years, but the last couple of months shipping has been horrible. It takes at least 2 weeks to receive my order.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stacy,

Thank you for leaving your feedback. We're sad to learn that you don't like our shipping. We have a good reputation for keeping our members pleased, and we want to retain it. We have a dedicated Member Services Team that is here to help you in any manner possible. Right now, someone will send you an email.

Best,
Clark

Thumbnail of user ashleyl224
Arizona
3 reviews
3 helpful votes
  • Send Message
April 13th, 2019
Verified purchase

I will definitely be ordering from this site and company again! Fast delivery and easy to use website make for a very happy customer.

Date of experience: April 11, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ashley,

Thank you for trusting us and shopping with us. Fabletics is always ready to serve members like you with exciting shopping offers. So, stay tuned!

XO,
Ivy

Thumbnail of user williamb5247
Oregon
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Make it easier to cancel or pause membership. It's obvious what you're doing when basic settings are this difficult to access. Actin like Comcast

Service

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello William,

Thank you for the feedback about your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user catherinea568
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Fabletics never fails to deliver excellent customer service. I have purchase so many amazing pieces that keep looking great after many years of wear.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Catherine,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user caseyr236
Florida
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

I've enjoyed being a customer and have loved every piece of clothing I've purchased. Now that there are scrubs I am enjoying Fabletics even more.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Casey,

Thank you for the positive feedback about the items you got from us! It feels good that our members appreciate the effort we put into making sure we provide the best products! Hope to hear more from you in the future!

Best,
Allison

Thumbnail of user cristianc223
Indiana
2 reviews
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

I love the clothes and colors! Supper comfy can't lie. They always take care of me and my orders. Easy to return things if need be great people!

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Cristian,

Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia

Thumbnail of user ashleyh1491
South Carolina
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I loved everything in my order, especially the yellow leopard biker shorts, however the white sports bra has red/orange colored stains all over it.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Ashley,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user chrism3885
California
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

Pricing is way too confusing. Click on an item gives you one price, it is more expensive in the cart, don't understand membership benefits at all.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Chris,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with the prices on our website. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user evanr140
California
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

Nothing fits correctly like the other big brands. I've purchased numerous pants, shorts and shirts, all donated. You get what you pay for…

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Evan,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user ericas333
Connecticut
1 review
0 helpful votes
  • Send Message
March 4th, 2021
Verified purchase

When I'm searching to purchase items they are often out of stock. I've tried 3 different styles and I don't love how they fit.

Date of experience: March 4, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Erica,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Thumbnail of user fawnk7
Wisconsin
1 review
0 helpful votes
  • Send Message
May 4th, 2023
Verified purchase

Ordered xxl, fits like a large. When I read how it fit, it said runs normal. Was really looking forward to these pants since they're good material.

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Fawn,

We are sorry to hear that you were not satisfied with the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user edithc133
Texas
1 review
0 helpful votes
  • Send Message
January 13th, 2022
Verified purchase

Every month I spend so much money for the subscription that it's not worth it I will love to cancel but they always give no as an answer

Date of experience: January 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Edith,

Thank you for writing a review about the price we have online. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user anac619
California
1 review
0 helpful votes
  • Send Message
September 3rd, 2022
Verified purchase

Credits should stay on ur account for at least one year, we need to call and waist our/your time trying to use our money

Date of experience: September 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ana,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user bethanyb206
Virginia
1 review
0 helpful votes
  • Send Message
March 6th, 2023
Verified purchase

I love getting my fabletics monthly! It gives my workout wardrobe a refresh and provides me with great options for all types of working out.

Date of experience: March 6, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Bethany,

We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user priyac32
Utah
1 review
0 helpful votes
  • Send Message
October 1st, 2021
Verified purchase

I keep getting ads for outfits that are either not even on the site or out of stock and its really a waste of my time

Date of experience: October 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Priya,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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