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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user alishak65
Pennsylvania
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

I literally buy all of my leggings from here! Great quality, cute patterns, and so comfy. I also love the updated rewards program for VIP members!

Date of experience: September 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alisha,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user farijic
Colorado
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I have the best experience with Fab. Can't wait for what is to come. Got all my orders in time, good customer service in stores and phone.

Date of experience: April 1, 2023

Thumbnail of user debbies685
Florida
1 review
0 helpful votes
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October 1st, 2020
Verified purchase

Purchases took way too long to receive. Product is no better than what I can buy in the local stores for half the price.

Date of experience: October 1, 2020

Thumbnail of user melissah1949
Minnesota
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

Need to show all details with purchases. Should not hide that this is a membership program, unwilling to refund when you return the product.

Date of experience: September 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Melissa,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user amberb668
Michigan
1 review
0 helpful votes
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December 24th, 2021
Verified purchase

I absolutely love all the leggings I've got. They are made to last, stylish, and there's so many different options. Well worth the money.

Date of experience: December 24, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

Thank you for the positive feedback! We are happy to know that you love our products and services!

Best,
Jane

Thumbnail of user simong147
GB
1 review
0 helpful votes
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January 6th, 2021

2 months later and they're still charging 49£ a month. How is this legal? I have cancelled on multiple occasions. Would give it 0 stars if I could.

Date of experience: January 6, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Simon,

Thank you for writing a review regarding the cancelation of your account. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Thumbnail of user carih22
Wisconsin
1 review
0 helpful votes
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July 1st, 2021
Verified purchase

I love my Fabletics! They are quality and comfortable. The company is wonderful to work with for exchanges or problems. Very friendly and helpful.

Date of experience: July 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cari,

This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Thank you for showing us some love!

Best,
Nelle

Thumbnail of user ellenm399
Iowa
1 review
0 helpful votes
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March 8th, 2021
Verified purchase

My order was completed online, but the next day I received an email stating some of the items were no longer in stock.

Date of experience: February 4, 2021

Thumbnail of user monikas185
Texas
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

These leggings are amazing. They fit and feel
Good. Customer service was very easy to work
With when I needed to Exchange sizes

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Monika,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user andrewc1856
Texas
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

The shipments come in a timely fashion and we have no complaints. My wife loves it and look forward to opening her packages.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrew,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!

Best,
Dean

Thumbnail of user valeriea73
Delaware
1 review
0 helpful votes
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October 6th, 2019
Verified purchase

No other leggings, workout gear like it! I'm in love with the colors, options plus accessories too. Everything needed for a stylish workout.

Date of experience: October 3, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Valerie,

Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.

XO,
Ivy

Thumbnail of user kathies229
Pennsylvania
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

The fit and material are good but the shipping is way too slow. It took over 2 weeks for my order to arrive.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kathie,

We appreciate the feedback you shared regarding our shipping method. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user derekr294
Texas
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Used to go to lululemon all the time, but recently got into Fabletics and it is so much cheaper for similar quality clothing

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Derek,

Thank you for the great review! We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service and unique style at an affordable price! Have a great day!

Best,
Mary

Thumbnail of user alyseh8
Texas
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

They produce great quality clothing for her & him. The customer service is beyond great. I recommend Fabletics to all of my friends!

Date of experience: May 28, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alyse,

Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!

Best,
Mary

Thumbnail of user evelyna179
Canada
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

I love how they fit just wish there would be more option in my selection but otherwise I've been happy what I got

Date of experience: February 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Evelyn,

Perfect! We're happy to hear that our products fit you well! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Renz

Thumbnail of user kimberleyb118
Georgia
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I have always enjoyed my clothes from Fabletics. They are an excellent quality and if something doesn't fit just right, returns/exchanges are easy.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Kimberley,

Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user darrianf1
Michigan
1 review
0 helpful votes
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November 1st, 2020
Verified purchase

Every time I shop from here I am happy. The clothes are both cute and comfortable. They also do fit true to size.

Date of experience: November 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Darrian,

This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, high-quality, and affordable products that suit the needs of our valued members like you!

Best,
Nelle

Thumbnail of user barbarab3696
California
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Why bother having sales when you don't have the stuff in stock to sell. Always frustrating trying to
But tights from this company,

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Barbara,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user junen62
Hawaii
2 reviews
0 helpful votes
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June 4th, 2022
Verified purchase

My experience with Fabletics as always been Great... Quality of the products, Quantity on hand in my size. I've never had a problem

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello June,

Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review!

Best,
Mary

Thumbnail of user danielg2044
North Carolina
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Your quality is not on par with your listed price. It takes too long to get products. Product arrival dates are often delayed.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daniel,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user sheh12
Germany
1 review
4 helpful votes
  • Send Message
July 15th, 2015

NICHT EMPFEHLENSWERT! Fallt bloß nicht auf diese Betrüger ein. Sie preisen Outfits für 25 Euro an und schreiben aber nicht dazu, dass ihr damit ein Abo eingeht und ihr jeden Monat 49,95 Euro bezahlen müsst!

Not recommendable at all!

Write your reviews also on facebook. Maybe we can make them change their stupid policies. #crowdpower

https://www.facebook.com/fabletics.de?sk=reviews

Service
Value
Shipping
Returns
Quality

Date of experience: July 15, 2015

Thumbnail of user abdulkareema14
California
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Never received my order in the mail. Very frustrating customer service experience when I contacted Fabletics. I did not even receive a refund.

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Abdulkareem,

It is with great regret that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Thumbnail of user denisem1976
Arizona
2 reviews
0 helpful votes
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April 1st, 2023
Verified purchase

I went thru 3 people on the online chat before I got my problem fixed. They kept disappearing and a new person appeared!

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Denise,

Thank you for sharing your experience with our Member Services Team on chat. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user terrif55
California
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

I'm loving these leggings! Great color selection too! Every time I get an opportunity to see what's new, I end up buying something!

Date of experience: July 1, 2019

Thumbnail of user erikab233
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 21st, 2021
Verified purchase

Good items, good quality, packaged well. Took quite some time to receive order but that is understandable given the current supply chain issues.

Value
Shipping
Quality

Date of experience: December 21, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Erika,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Ivy

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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