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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user malissal12
Pennsylvania
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I have loved my vip with Fabletics, but recently have felt like they are moving away from fitness clothing.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Malissa,

We appreciate the feedback you shared regarding the designs of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user chelsa1
Canada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Great quality, fast shipping, true to size. Been purchasing this brand for years and have yet to be disappointed.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Chels,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user evelynd241
Canada
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

My overall experience has been ok, items were of good quality. This particular month I used items for gifts.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Evelyn,

We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user jerryk421
Texas
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I have always gotten good feedback, and all problems resolved easily.

The shorts and pants are very comfortable too.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jerry,

Awesome! We're happy to provide you with a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a great day!

Best,
Dean

Thumbnail of user jeanc737
South Carolina
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

My different pieces fit well and are very comfortable! I love them. Store associates in Indianapolis were very helpful.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jean,

Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.

Best,
Dean

Thumbnail of user dianat101
Romania
1 review
0 helpful votes
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July 3rd, 2019
Verified purchase

Ever since I discovered Fabletics, I slowly started to replace my old sports equipment. And everyone notices. Great quality.

Date of experience: June 30, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Diana,

Fabletics promises to provide you with latest, branded and high-quality products. We are always happy to serve members like you. Thanks a lot!

XO,
Ivy

Thumbnail of user heatherl338
Oregon
1 review
0 helpful votes
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May 1st, 2020
Verified purchase

Love everything I have ordered! Fun, live good workout clothes! Haven't had any problems with any of my orders.

Date of experience: May 1, 2020

Thumbnail of user dianaj417
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

My order was processed right away and arrived in a timely manner. Everything fit great and is so comfortable.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Diana,

We are glad that you are satisfied with your purchase. Rest assured that we will continue providing unique styles and best service for members like you. We hope you will always have a wonderful experience with us in the future!

Best,
Allison

Thumbnail of user carolynf273
New York
3 reviews
0 helpful votes
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August 8th, 2021
Verified purchase

100% satisfied with my pants! Super comfortable! I have never received an item from Fabletics that I didn't love!

Date of experience: August 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Carolyn,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!

Best,
Cathy

Thumbnail of user stevent1004
Colorado
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

Easily found the correct size and color. Love ordering from Fabletics. Wish there were more colors to choose from.

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Steven,

Thank you for sharing your experience with the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user dianat652
California
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

I have never received any bad or faulty products, and I've always received the exact product with fast shipping.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Diana,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you're satisfied with the products and services we provide for our members. Hope to hear more from you in the future!

Best,
Allison

Thumbnail of user teresah209
Texas
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

It was a pleasant experience. But I've been a customer since she started. The website is easy to navigate.

Date of experience: July 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Teresa,

Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!

XO,
Ivy

Thumbnail of user cp428
Michigan
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Very hard to cancel, too many emails. Points system is useless, vip is expensive.given sale offerings. Never going back

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Clarisa,

It is with great regret that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user marvins233
GB
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The online availability was awesome! The best complete experience is to receive your order in a timely manner…
Thanks!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marvin,

Thank you so much for sharing your awesome experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user stephp6
Steph P.
Canada
1 review
10 helpful votes
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March 13th, 2016

Similar to most of the posts on here, I did not realize I was being charged monthly until 3 months in and was out the money for those 3 months. I have been waiting to get rid of this membership - of course you can't opt out online, you have to waste your time on the phone speaking to people who can't help you. I have been trying to use my remaining credits so I can cancel this membership, and I can't because THERE ARE NEVER ANY SIZES AVAILABLE!!! I have also used the online chat service, and after waiting for 10-15 minutes for someone to come online, I have been cut off with a 'chat session has now ended. Thank you for using' before I even had a chance to ask my questions. TERRIBLE customer service. What makes it worse is that Fabletics went from charging in CAD to charing in USD, which, for all of us Canadians, is a significant difference at the moment with the Canadian dollar being down so much. I wanted to like this company and their clothing, but I absolutely do not recommend it to anyway and have suggested to several interested friends to stay away.

Date of experience: March 13, 2016

Thumbnail of user emilianof2
Massachusetts
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

The short is very comfortable and it fits nicely with my slim waist. Great material and many color options.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emiliano,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user tanyat245
Texas
2 reviews
0 helpful votes
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June 4th, 2022
Verified purchase

Love all products, this last set seemed a bit snug and I've always been a medium in yoga/workout pants.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tanya,

We appreciate the feedback you shared regarding the sizes of the items we have. A representative from our Member Services Team will contact you right away to help you.

Best,
Lia

Thumbnail of user ambero220
Canada
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Experience has been pretty good. Good deals when you keep an eye on the emails. Fairly easy return policy.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user mindym61
Missouri
1 review
0 helpful votes
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January 4th, 2020
Verified purchase

My daughter loves going to fabletics each month to see what's new! The staff is amazing and super helpful!

Date of experience: January 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Mindy,

We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your Fabletics purchase! Hope to hear more from you in the future!

XO,
Ivy

Thumbnail of user charmainei4
Hawaii
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Very helpful, friendly upbeat. Great sales peeps! I always end up leaving the store with more than I planned.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Charmaine,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!

Best,
Lia

Thumbnail of user charlesk1569
Nevada
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Great service. Didn't like clothes. Pants made too much of swishing sound when walking. Other pants were not comfortable

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Charles,

We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user kellyx37
Illinois
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Live all the clothes: fit, fabric, design, color, texture options, especially the lounge wear. Fabulous customer service and prices.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Kelly,

We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!

Best,
Cathy

Thumbnail of user deea143
Florida
1 review
2 helpful votes
  • Send Message
March 31st, 2020
Verified purchase

I notified your company numerous times to cancel you keep billing me. And I have made a purchase recently.

Date of experience: March 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Dee,

Thank you for sharing your feedback! We're sad to hear that you're thinking of canceling your membership with us! We value you as a member, so our Member Services team will be contacting you shortly to assist your further with your concern.

Best,
Nelle

Thumbnail of user abelj14
Indiana
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Do not automatically charge my card. I purchased one item. And now I being charged for nothing!

Thank you.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Abel,

Thank you for the feedback about your experience with the charge in your account. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user daphnes122
Indiana
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

My experience was pleasant and overall easy. The product came in a timely manner and I will buy again.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daphne,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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