Fabletics

I called to cancel my subscription because for 3 months they did not have any of the items I wanted in the size I needed. This relegated me to saving my credits for when they would be available, but they never were. My request for a refund was denied (shocking I know...) but if you are running a subscription service and are unable to provide items in various sizes, you are NOT providing the same service to everyone. Case in point, I am only able to select shorts in black or blue in size L. The pair comes in 5 different colors, and in two inseam lengths, but the colors other than black or blue are not offered other than in XS or S. Additionally, I had to call 4 times to speak with someone that I could understand and didn't hang up on me during a requested transfer. To provide validity to my assertion, every time I called, it sounded like a call center so they were not working from home with connectivity issues. Eventually, I spoke with a calm respectful woman who tried adding items to my cart remotely so I could see them, but when I went to check out (3 times) it said they were unavailable. I could see the items in the cart on my end, but could not complete the transaction. Apparently on her end, the only two colors available were an "off-white" and "sky blue" as they were described to me, whereas on my end only the black and navy blue versions were available. Eventually the frustration wore us both down and my membership was cancelled. I was told I should receive a refund in 7-10 business days and an email confirmation in the next 48 hours. It seems like each time this type of service for clothing has been tried, it never works for the customer or the company (such as UA trying it a few years back). It seems like a predatory practice where the company relies on the customer to never attempt to get a refund for the company failing to provide advertised services. I recommend staying away and just going through more reputable companies that won't gouge you for ridiculous memberships where a credit is good for one item up to 80 bucks, but won't let you get two items for 20-30 bucks each. As far as the product goes, I personally think their sizes run a size small, so order up a size if you are close or in-between sizes.

I love the products but have enough for now and can't figure out how to cancel my membership now every month I'm paying for stuff I don't need or want HELP!

I have ordered several pair of shorts for my boys to work out in! Super easy to order from the app and delivered within 1 1/2 weeks to my front door.

I am 6'2 and the tall option is amazing for me. I also love how many sales are run so that I can have a great wardrobe for an affordable price.

I loved my purchase, but I ordered a size too big. So I did an exchange. It has been 11 business days and I have still not heard back from Fabletics!

They got good prices and good clothes pretty much all I wear. The cut on the shorts was a little weird at first but I've grown to like them a lot.

Ive never been so disappointed. I was online shopping on cyber Monday. I saw that they were advertising 75% off ANYTHING, this sale was posted everywhere. Come to find out it was 75% off one item only, had to call to find that one out. The lady I spoke with was very short. But its whatever, I continued with my purchase and took advantage of the 2 /$24 leggings. I then made any other purchase with 50% off that I had. In total, purchasing 5 items. Great deal still, I thought. A few days later, I received an email saying my order was going to be late(fair enough, its cyber Monday and Im in no rush.) The very next day, I receive an email saying they had to cancel 2 of my purchases without saying why. I called them again, they said they ran out of this item. I explained to them that I am on the website now, and they still claim to have them. She tried to help by giving me similar items for the same price, waited on the phone for about 15-20 minutes only to find out every option she had given me were also sold out. At this point, Im kind of irritated. Ive given them the benefit of the doubt knowing its holiday season. But at the same time, at least when Im on the phone with you, you should know your inventory. I receive a 60% off coupon for the inconvenience; I appreciated that. This morning I was looking around online seeing what items I could use this coupon for. I then see you receive a free bag with an $89 purchase. I pick the bag and go to my shopping cart. I then see they are trying to secretly? Charge me roughly $30 for this bag when its still claiming to be free. My total jumped $30 when I added the bag. Thats when I decided Im no longer shopping through fabletics anymore.

They are charging me too much money and I my first order was on October and since October they're charging me for the membership like four times already so no it's not I think it's not worth it

I love shopping with Fabletics. I always get a great deal and the quality is so good!

So I have to pay $50 per month for one item or two items that FABLETICS CHOOSES? I should at least get to choose what I want. Also the items are not worth $50 each. Sorry.

I have purchased Flabetics merchandise for years now. I have always been satisfied. The addition of scrubs was a plus.

I communicated multiple times about a return issue that occurred. (The site was having issues with return labels, I thought I sent an item back with the correct code but it wasn't the right item, and the refund was given on a cheaper product than the product that I returned, I just wanted a different color but was told that wasn't an option.) I chatted through text and spoke to multiple reps about this issue and felt like I was getting the runaround. I was a member and I called to speak to a rep again about the return, when I got off the phone with the rep I was notified that my membership was canceled, which I did not say I wanted. I called back as soon as I go the notice about my membership and the new rep I spoke to said that it was noted in my account that I wanted to cancel my membership and said that the previous rep I spoke with offered me a $10 credit to stay a member. I told the rep that never happened and she said that she couldn't reinstate my membership but that I could sign up to become a member again and have a discount but I would need to make another purchase. I had just purchased something and didn't have anything I need at that time and was very put off by the whole situation. I even asked the rep to listen and read my previous interactions to see that I was telling the truth. I was very disappointed that I was treated this way. When I was nothing but nice with everyone I spoke to because I do realize things happen and it isn't the rep's fault for the issue normally. I was very confused by the whole situation and have not bought anything since and have not become a member again.

Have reach out multiple times by email to only get the same response. Looks to just be automated? Product is amazing! Just never and stock!

I have dozens of leggings all purchased from there. I love them all and will continue to be a loyal customer for the foreseeable future.

Go up 2 sizes for true fitting sizes. I feel like my jew are going to hang out when i wear the 7 in shorts.

The ladies at Old Orchard are fantastic! They understood me, found everything I needed (and more) and helped me shop for all of my people.

The clothes were of very poor quality and ill fitting. It was even really difficult to cancel the membership, the process should be much easier.

Fabletics always gets my order to me quickly and I can easily skip my month. Price is very reasonable when you compare to other companies.

I have been a customer for many years and have never been disappointed with any of my purchases. Just wish all the leggings had pockets.

You never had the items I wanted. Slim pickings for things I actually liked and when I did they were sold out. Waste of money

I received my clothes faster than expected. Plus, I saved nearly $300 on my order! Every item is top quality and I've already worn them!

Unfortunately, the styles are not like they used to be and I have purchased less frequently over the years. I will likely cancel my membership.

I have no complaints about my purchase from Fabletics. I even had to return a portion (sizing issues), and it was fast, easy, and worry-free.