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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user brucej367
Texas
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I love my shorts will be buying more soon. The material is easy the tights on the inside fit like a glove and are perfect.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bruce,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed your purchases

Best Regards,
Clark

Thumbnail of user emilyh296
New Jersey
1 review
0 helpful votes
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September 15th, 2019
Verified purchase

The only leggings I wear now. I refuse to buy anything other than fabletics! Not only are they durable but they're so cute as well

Date of experience: September 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Emily,

It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

XO,
Ivy

Thumbnail of user patriciaw2337
Texas
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

The product quality is excellent and the specials run all the time so it's very easy to find something you love at a great price.

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Patricia,

Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. At Fabletucs, we try our best to provide the best service and unique style at an affordable price!

Best,
Mary

Thumbnail of user uriahr4
Pennsylvania
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

I love ordering from Fabletics. The clothing quality is awesome. Fabletis is crucial is reinventing myself, and my style.

Date of experience: May 5, 2024

Thumbnail of user nataliej29
GB
1 review
7 helpful votes
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March 8th, 2017

I innocently purchased a pair of leggings and a sport top when I saw an advert on Facebook. Little did I know that you sign up to a monthly subscription and they take £44 a month out of your account and trust me it is not easy to cancel. It is not a direct debit so you cant go in to your online banking and just cancel it. I tried to call them several times in one day and could not get through. I managed to get someone on live chat ( after 3 attempts) and they were not helpful at all. I have basically given Fabletics £88 of my money. I was told the only way to redeem my money is to purchase something so now I feel like I have to buy something. I told the customer service adviser that I do not want to order anything and she just said that you ticked the box saying I had read the terms and conditions so there is nothing more they can do. I now feel very nervous ordering from here but I feel I have too otherwise I have completely wasted £88. I a worried in case it automatically sets me up with another account again. I WILL NOT BE USING THIS COMPANY AGAIN. IT IS EXPENSIVE AND LETS FACE IT MOST OF THE OUTFITS ARE RIDICULOUS IF YOU ARE TRAINING AT THE GYM. I NEED A SUPPORTED SPORTS BRA NOT SOMETHING YOU WOULD WEAR ON A NIGHT OUT DOWN THE PUB. I am not one to complain but this company should change their ways or be shut down! I will be taking this further.

Date of experience: March 8, 2017

Thumbnail of user rc532
Texas
1 review
0 helpful votes
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October 20th, 2022
Verified purchase

Do not even try to purchase here... they will "Cancel" your account and not send anything and when you call customer service they don't help at all.

Products used:
they are the worst

Service
Value
Shipping
Returns
Quality

Date of experience: October 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user saraha2226
Arizona
1 review
0 helpful votes
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February 4th, 2024
Verified purchase
• Updated review

Always love the new drops and colors they come out with for thr season. Can't wait for V-DAY to see what comes out next!

Date of experience: February 4, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Sarah,

We desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Fabletics
January 1st, 2024
Verified purchase
• Previous review

Best athletic wear out there. I'm obsessed. Bought it for everyone, now they're obsessed! Need more.

Date of experience: January 1, 2024

Thumbnail of user lillyr72
New York
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

The Material is soft and nice. Colors are vibrant and easy to match,very comfortable.

Date of experience: June 15, 2024

Thumbnail of user severineb
Texas
1 review
12 helpful votes
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June 4th, 2016

I received my first order from this company it promised quality clothing. Upon receiving the items, I even paid rush shipping because I was so excited, I found the material to be very very low quality, on top of that I purchased a bathing suit that look like it was sewn together by a child. In my package it have a letter to show how to return products I went online to return and find out that my bathing suit will not be able to be returned not even for store credit I must either exchange it for another size or another color I'm sorry but if I don't like the bathing suit I'm probably not going to need a different size or a different color. I tried reaching customer service with no avail then I did the chat line and once again was told I cannot exchange the bathing suit for even store credit I am willing to pay the restock fee just to get my money back. I just received all of this yesterday I am very very disappointed I can tell you one thing these are not quality items I don't even know how they get away with it they even delete all the bad reviews and leave all the good ones so I was misled. The good reviews outweigh the bad and I know why now I tried leaving a review on their Facebook page when I went back and I had seen other bad reviews all of the reviews were removed except the good ones I used to love Kate Hudson but seeing that she can run a business and not even care what we feel like buying her products and to go as far the company deleting all the bad reviews either leave them all on there (good or bad) or delete none! BUYER BEWARE. VERY POOR QUALITY ITEMS

Date of experience: June 4, 2016

Thumbnail of user cynthiak1434
Arizona
3 reviews
0 helpful votes
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April 17th, 2024
Verified purchase

The quality is okay. It takes a long time to receive once ordered. Biggest disappointment is the limited number of tall long tops and pants

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 7, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Cynthia,

Thank you for sharing your experience with the delivery and the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user davide89
GB
1 review
9 helpful votes
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November 11th, 2015

Brought 1 item half price they They then a month later authorised a payment for £44 saying I subscribed for a vip membership. I'm a male man why would I absolutely discusting. BEWARE! DON'T USE

Date of experience: November 11, 2015

Thumbnail of user harmonya12
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Fabletics sent me the wrong item twice in a row and took over a month of my time. Then when I needed to return it, could not refund the amount to my credit card saying that it was an in store credit. It was in store credit because I had to exchange the original item IN STORE because I thought that would be quicker than an online exchange. In the end they wanted me to wait until I got the in store credit, and then request a check so I could have the amount on my card. Absolutely ridiculous as this was all on Fabletics, I was not returning it because I didn't like it. I was returning it because it was not the item that I ordered. In the end I kept the item simply because I didn't want to go through all of the hassle that they wanted me to with it being their fault. I canceled my Fabletics account right then, the person canceling asked me 3 times if I wanted to cancel. This is hekkling your customers, if someone states they want to cancel especially after dealing with an issue, it should be done immediately.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Harmony,

We appreciate the feedback you shared regarding the VIP membership. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user marquesh11
California
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Nothing to pick from all styles and sizes I liked were sold out forever so, I cancelled.

Date of experience: June 2, 2024

Thumbnail of user michellek277
Illinois
1 review
0 helpful votes
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July 5th, 2019
Verified purchase

The fit was not as expected. Have to wait a bit to wear some of it when I loose a few lbs. The patterns are cute so I'm hoping soon

Date of experience: July 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Michelle,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.

Best,
Ivy

Thumbnail of user amym3627
Minnesota
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

I feel like it's low quality high priced. I will not be renewing my membership this month

Date of experience: June 2, 2024

Thumbnail of user amberh881
California
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

I do CrossFit and am a CF coach, so basically live in gym clothes. I only wear Fabletics because no other brand has given the same fit or quality.

Products used:
Leggings and tank tops

Service
Value
Shipping
Returns
Quality

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Amber,

Amazing feedback on product fit and quality! It was really a pleasure doing business with you. Thank you for choosing Fabletics! We hope you will always have a great experience with us in the future!

Best,
Allison

Thumbnail of user ericl1925
Texas
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

My options are extremely limited 😕. I'm 6'4 and a 2x in shorts and 3xl in shirts and I can never find anything other than black.

Date of experience: May 13, 2024

Thumbnail of user bettyr669
Maryland
1 review
0 helpful votes
  • Send Message
November 30th, 2021
Verified purchase

On more than one occasion I was charged a VIP fee despite having skipped the shipment. Often products I wanted were not in stock.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Betty,

Thanks for your effort in writing a review of your VIP experience! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user veronikal17
District of Columbia
2 reviews
0 helpful votes
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March 5th, 2023
Verified purchase

I'm always loving Fabletics
Their clothes are comfortable, good quality and great prices!

And being a VIP member is even more rewarding!

Date of experience: March 5, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Veronika,

Thank you so much for loving our brand! We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user haileyz10
Idaho
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

The item I ordered is adorable and durable. I love it. However...in purchasing my one random item, I somehow was signed up for the VIP membership of which I was charged a week later $50 or $60 for. I was so confused because I didn't sign up. So I called to cancel cuz I didn't wat to get charged again. But when I called to cancel they said that I needed to use the credit that I had with that $60membership or it would disappear. Like what? How ridiculous is that, since I still paid for it.

So I say whatever, I will just use the credit, the thing I really wanted was not in stock. So I found something that I didn't really want or need to use my credit on, and then I still had to pay some fees that were almost $7! So I paid $67 for a pair of workout pants that I did not want, which is only like ten bucks cheaper than not having the membership in the first place, so not really a great deal.

And then when I went to cancel, the customer service rep tried desperately several times after I told him no, to try and bribe me to stay with the membership. I'm sorry but no means no. I took time out of my day to remedy this mistake that YOU made, and you aren't just saying alright let me do that for you, but trying to get me to stay, and disrespecting my request. Now I don't know if that is protocol, but either way, I found it extremely frustrating and annoying.

Because of this, I will probably never purchase from this company again, even though I really like my product. It's one of my favorite sports bra's that I own.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Hailey,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership and product availability. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user filipm33
Pennsylvania
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

The process was easy, the quality is exceptional and the delivery was ahead of time. Overall excellent experiance.

Date of experience: May 8, 2024

Thumbnail of user dwighth163
Illinois
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

The sale wasn't explained fully. Some things were hidden in small print. I learned I canceled whatever I unintentionally signed up for.

Date of experience: May 5, 2024

Thumbnail of user samanthal75
Canada
1 review
2 helpful votes
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July 6th, 2017

I signed up for the VIP membership to take advantage of the 2 pairs of leggings for $24. Upon signing up it is made EXTREMELY clear that if you do not "skip this month" by the 5th of every month your card will be charged a monthly fee. The website does not hide this fact and they do state it multiple times throughout the joining process (Anyone who's saying they were never advised, obviously signed up without reading all the information provided - which is why its important to take the time and READ through all of the terms and conditions that comes with the VIP membership).

Now, I placed my order for the 2 leggings on June 23rd (Friday), and received my order on June 26th (Monday). Fantastic! I was ecstatic. The leggings I ordered were great quality and durable. Probably my new favourite place to buy leggings from. The material is not thin or see through, which is a big plus because a lot of the other leggings I've bought online, are see through or a very thin material.

I've placed another order for a jacket, because being VIP means that I am able to get deals on clothes (anywhere from 50 - 70 % off regular price).

This is my new favourite website to shop and I'm thrilled with how things are. Opting out of the month was very easy, I logged in on the 1st of July and right away it pops up with a "would you like to see your month specials or SKIP THIS MONTH. I clicked the SKIP THIS MONTH and that was that.

Keep it up Fabletics. You've made a lifetime customer!

Date of experience: July 4, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Samantha,

It’s great to read your feedback about Fabletics, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and services.

XO,

Samar

Thumbnail of user kellyl230
New York
1 review
10 helpful votes
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August 29th, 2018

I've recently purchased a number of items from the website. One of the leggings arrived damaged with a small hole in it, so I decided to returned it and exchanged for a new one in good condition. It took about 3 weeks for the new legging to arrive and when I tried it on, it also has a hole in it. At this point, I was quite disappointed and annoyed because it's been a month since the original order date, and I still don't have my order right, so I decided to use their Live Chat tool to see if they can help me to process another exchange. I know how to process an exchange from my account, but the reason that I need a human to help me is because I need a guarantee that my next exchange would go smoothly as I don't want to waste any more time for a third/fourth/fifth exchange due to a damage. The representative was very unhelpful and can't promise me that my order will arrive without a damage this time because the customer services team and the warehouse team don't work together. (Great, then what's the point of having a Customer Service team if they can't help you with your order?). He continued saying it is rare to have two items arrived damaged in a row, so it would be even more rare to have it arrived damaged for the third time. Yes, it is extremely rare that an item arrives damaged twice, which is the reason why I am so furious about this entire experience. He asked me how I like to proceed with my order, and I switched tab to the order page to glance at my options for 5 seconds, and when I went back to tell him that I would like to exchange for the same style/color, the screen said "Chat session ended". So yea, the customer representative just dropped my conversation after being rude and unhelpful to me.
In conclusion, Fabletics may has a few cute designs but some of them are not supportive enough, prices are not cheap, and horrible unhelpful customer service. Would not recommend for anybody!

Date of experience: August 27, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kelly,

I'm sorry your order was not what you expected. This is not how we do business in Fabletics. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Kelly,

I'm sorry your order was not what you expected. This is not how we do business in Fabletics. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user evitavalero57
California
1 review
0 helpful votes
  • Send Message
January 7th, 2024

The worst and the rudest customer service I ever encountered.! Arcadia Mall Store. I went not to return, but to exchange size. Kim, was the first one we approached with a smile on our faces. First thing this sales associate gave us was a big sigh and a "oh no" word. I reacted with " that's not very encouraging " Kim responded with, we don't have that anymore. I then ask, if she can help us look online. Which she did with a lot of unwillingness to do it, and to think that there's no one else but us in the store. We were informed that. There's none. It was then that I believe the store manager Nicole approached and said that there's nothing they can do or help us with. We ask them if they can call other stores to find out. They bluntly and very strongly said NO! They can't help us doing that. I told them that they were rude and how poor there's customer service was. They accused us of being hostile and threatened to call security on us! I can't believe it! I am 66 yrs. At 5'0! How can I be a threat! That's ridiculous!They asked us to leave the store and won't attend to us and refused to attend to us! I informed them that I will report them and would put review on social media, and they said that we are threatening them! I will cancel my membership and will never ever buy any of their products. I'm not surprised there's not a single customer on that store other than us considering it's Saturday! Corporate, you better take this seriously! You need to retrain your staff to this particular store. They emit toxic behavior and approach.
I'm one very disappointed and dissatisfied Customer and never ever again go back there.

Evita

Tip for consumers:
We called and went to the USC Village outlet, and the service and customer service is excellent !!! Very pleasant and professional. I believe her name is Katy. Not sure if that is the correct spelling. But she handled the exchange exceptionally well.

Products used:
Men’s Jacket

Service
Value
Returns

Date of experience: January 6, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Evita,

Thank you for sharing your experience with the Member Services Team at our retail store. We are sad to hear that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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