Fabletics

The main reason I've kept my membership is due to great customer service in store on returns or exchanges. Thank you!

They don't make it clear that you're buying a membership along with the great price for two pairs of pants.

I only bought something because k was told I had to be a vip member to access the yitty line in Canada

Even after ordering something and paying for vip I still can't access it

I'm in the middle of a move, but didn't want to miss out on their Labor Day sale, so requested the ship to store option. Received an email that said my order had shipped and a day later received an email that said order is in. I call the store to check to see if my order was in fact in, but they said they haven't seen it yet and they do not actually have a ship to store option. They only ship to your home. I told them the site let me select ship to store as an option, then I was put on hold to speak to the manager. Manager said she checked and they should be receiving my order and will notify me when it's in. I receive an email a couple of hours later from that store stating the address for the ship to store in incorrect (the main mall is listed, and they are located outside) which will lead to my order being returned. They told me to contact the shipping company to have the address updated. I contact the shipping company and they tell me only the seller/shipper can update the address. I contact Fabletics CS and they tell me there's nothing they can do.
Today, I receive an email stating my order is delivered. Again, I call the store to be told that there's no such thing as a ship to store. I told the associate that on Saturday, I was told differently. Again, they tell me to call back to speak to the manager. I call back and the manager tells me that I need to call the main mall to see if they received my order. I call the main mall, and they tell me they have a policy not to accept orders. At this point, no one knows where my order is and where it was delivered to. Not sure why Fabletics site says you can ship to store when you can't... and if you can, at least put the correct address in the ship to store option!

Customer service sucks, even with membership clothes are still way more expensive than what the quality is worth, slow shipping and returns, if you ever forget to skip a month they will never refund you your money, I got trapped in a bad cycle with fabletics waiting for them to have items that I actually liked and felt were worth the money I had already spent in forgetting to skip some months (that I couldn't have refunded back) and then have to wait on exchanges and returns then forgetting to skip a month again then having to do it all over again before I could finally cancel the membership and not lose money I had already spent. And after being in a membership for 5+ years I only ever had $120 in savings…IN 5 YEARS! Not worth it at all. Oh and of all the fabletics clothes I own (which are way more than I ever would have wanted to own) I maybe really like 2 pieces and I don't want to even admit how many pieces I have maybe worn once. Soooo irritated that it took me this long to get out but sooo grateful to finally be done. Again, NOT worth it.

Fabletics contacted me after posting a negative review about my experience and has taken steps to resolve it.

Used to be great. Too expensive now. Seriously a normal outfitis now $40 to $45 more than when I joined. Disappointed that we were fooled.

I ordered some items and shortly after I started to get billed $57 a month which appeared on my paypal account, I called Fabletics and was explained the I had actually 'enrolled' in a club wherein I would earn points each month - As I explained the Customer Service person, I did not at the time realize I had signed up for anything that I had just made a one time purchase for which I paid. She explained that it was "an automatic" action... and that I had points to get things with, so I went I found that the things available for 'points' were not at all needed or wanted, but I went ahead and used the 'points'. I did cancelled the automatic payments to Fabletics on my Paypal account which normally works with any other subscriptions, but to my surprise I was billed again the following month for another $57. When I called Fabletics the CSR said that Fabletics overrides those cancellations and there was nothing I could do to get my money back. I then CANCELLED the subscription with him but never got my money back nor chose to use the said points. Very disappointed with Fabletics methods of taking money from customers that are not made aware of their tactics.

Lack of stock and options, due to sales. Get in when restocks happen quick before it sells out again. Want more color options and patterns.

KATE HUDSON, SHAME ON YOU. I ALWAYS THOUGHT YOU WERE THE BOMB - SO NICE, SO BEAUTIFUL. MY TEENAGE DAUGHTER BOUGHT $60 OF MERCHANDISE BEFORE HEADING TO COLLEGE. I COMMENTED HOW NICE THE QUALITY OF THE MERCHANDISE WAS AND WAS READY TO BUY SOME PIECES MYSELF. BUT THEN - I SEE $49.95 OUT OF MY CHECKING ACCOUNT. I EVEN CALLED MY DAUGHTER AT SCHOOL TO SEE IF SHE BOUGHT MORE.- SHE DIDN'T. SO I RESEARCHED AND PULLED UP ALL CHARGES IN MY BANKING ACCOUNT AND FOUND FOUR MONTHS CHARGED AT $49.95. WHAT IN THE WORLD? I DID GET THROUGH ON THE PHONE NUMBER AND THE CHARGES WERE CREDITED. THE PERSON ON THE PHONE ACTED AS IF THIS WAS A CALL HE RECEIVED CONSTANTLY. HE COULDN'T EVEN ARTICULATE WHAT THE $49.95 WAS FOR?! ONCE I REALIZED THE EXTENT OF THE SCAM, I PUT SOME MERCHANDISE IN MY CART AND WENT THROUGH MOST OF THE PURCHASE PROCESS - WHAT A VERY SLEAZY WAY GETTING FOLKS TO SIGN UP AS A" VIP" CUSTOMER - VERY EASY TO MISS THE CON. WHEN I UNCHECKED THE VIP OFFER THE 2 FOR $24 LEGGINGS SUDDENLY CAME UP AT $160. I WILL BE SURE TO TELL EVERYONE I KNOW TO AVOID THIS SITE. AND EVERY TIME I SEE A TV AD NOW I WANT TO SCREAM - SCAMMER! KATE YOU HAVE A NICE PRODUCT, I THOUGHT YOU WERE A NICE PERSON BUT APPARENTLY YOU ARE JUST ANOTHER CON ARTIST. YOUR REPUTATION IS FOREVER TARNISHED. JUST CHARGE A FAIR PRICE FOR YOUR MERCHANDISE.

I love the outfits I am able to find from Fabletics but when I'm looking for individual pieces their search needs some work.

I enjoy Looking for things I'll wear and use, it's silly but like a prize every month even though I pay the subscription fee

First of all this company scams you into membership and is a total RIP OFF!
Also the pockets are so shallow that all your belongings fall out.

I love the feel of the men's pants and shorts! They are so comfortable too! You can wear them out or just around the house. Thank you!

Selection is much improved and size availability has as well. Shipping is the worst. Please address this and you will be 5 star. Shorts are the best!

I purchased the Fundamental II shorts for running. I was excited to fit into a smaller size and they fit great. The Miami Tide color is awesome!

I must have made an error in my email address when I signed up and I am unable to access my membership even after contacting customer service.

My recent purchase was okay. I find the styles are catered more towards younger members. It's a shame. I am older and find most styles too young.

So far, I've been happy with my purchases, but items sell out before I have a chance to buy them. So it's hard to use my credits.

Being a tall/muscular woman I appreciate having the long length so I can order full length leggings. Great pair of leggings to wear for work or play.

The rep did a great job, and he was determined to help me get everything i wanted and made it work. He gave me exceptional customer care.

I love the terry joggers so much that for Christmas, I bought all of my female relatives and friends a pair. They are so soft and comfortable.

I ordered 2 pair of shorts from their site and didn't realize I had joined their club at $54 per month. The shorts are not my favorites.