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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,781)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user mauram66
Pennsylvania
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I enjoyed the leggings but wish there was a longer skip period. That is the only reason I decided to cancel.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Maura,

Thank you for taking the time to leave a review. Your feedback about the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user raquels118
Florida
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I hate having to remember to "skip a month" I'm too busy. I wish that you had two levels of membership.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Raquel,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user jackieb719
Florida
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Love the subscription and most of the products. They are an awesome fit with no-show fabrics that dry quickly. Awesome colors!

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jackie,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user janeesec1
Pennsylvania
3 reviews
0 helpful votes
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February 5th, 2020
Verified purchase

Love the look and feel of this bra. Comfortable, and cute straps in the back. Enough support for a CrossFit workout.

Date of experience: February 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Janeese,

We are glad that you are satisfied with the sports bra you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

Thumbnail of user meenakshia7
India
1 review
0 helpful votes
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June 27th, 2021

I ordered last week there is no revert. Number is switched off. Is it a fake website. Can anyone help please

Service
Value
Shipping
Returns
Quality

Date of experience: June 27, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Meenakshi,

Thank you for sharing your feedback regarding the order you placed. We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user arlynr3
Arizona
1 review
0 helpful votes
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September 4th, 2020
Verified purchase

I am very satisfied with the quality and fit of the item. But it just took very long time to deliver.

Date of experience: September 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Arlyn,

Thank you for writing a review! We are happy to hear that you are satisfied with your purchase. We promise to keep our standard in quality and fit just for you!

Best,
Nelle

Thumbnail of user ashleyr984
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

It was a horrible experience I've asked four times for a return label and have yet to one sent to me.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the return label. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user lindac134
Michigan
1 review
10 helpful votes
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October 13th, 2015

I have asked/called Febletics twice and I am still being charged 49.99 for the VIP account which I did not ask for, They tell me I won't be charged again but one again I have been charged.

Date of experience: October 13, 2015

Thumbnail of user meridithm8
Iowa
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

These scrubs are soft, great fit, I can move in them and the fabric doesn't pill up. I love them.

Date of experience: June 3, 2024

Thumbnail of user abb10
Wisconsin
1 review
1 helpful vote
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December 2nd, 2020
Verified purchase

Real scammy vibes. Dont join and you wont get the money taken out for a "credit" that you have to buy a certain product from. Wasted money on them.

Date of experience: December 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Abby,

Thanks for writing a review regarding our products and services. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user raulc148
California
1 review
0 helpful votes
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October 7th, 2021
Verified purchase

The worst experience I have ever had buying online from any brand.
I liked the shorts. I liked them so much that I recommended them to my family. Guess where my family lives... We all have the same address. So they did not respect my recommendations (they offer credit of $40 if you refer a friend), they canceled the orders of the three referrals I made, and then did not let me get the VIP discounts - the ones I was supposed to get as a VIP member. They thought I was scamming. I called and contacted them various times to clarify; other members of my family did as well. We each explained and gave a lot of information about us, enough to describe and clarify the case for them. They said they were going to escalate the issue and solve it. I never heard back from them with the solution.
Then there was this item with an additional discount for VIP members. The price for me changed when I added it to the cart. I asked the reason for it and GOT IGNORED on the Facebook chat. I called after that, and they told me they were going to solve it; they also told me again they would "escalate it"... I had the same result again; no response at all.

So, as a customer, they made me explain more than I should have; they ignored me, did not respect their offers, and made me feel weird because I was being treated as a scammer. Therefore, just the worst experience I have ever had buying online. I liked the shorts, but they are not the only ones offering good shorts. I am never buying anything from that brand. It is not worth it.

If they cannot help me with something that should not be that complicated, I don't want to risk having a different issue in the future after knowing the customer service they provide.
The best recommendation I could give any person reading this is: Stay Away from this brand. There are so many other good options.

Date of experience: October 7, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Raul,

We sincerely apologize for the negative experience you have encountered with Fabletics. We deeply value your business with us and we'd like to make it up to you. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user anned701
Florida
3 reviews
0 helpful votes
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February 24th, 2024
Verified purchase

Web site is really hard to manage,among other things when you go to check out they bring to another page

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 1, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Anne,

Thank you for sharing your experience with the website. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user rachels1887
Alabama
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Quality is beginning to go downhill. Fit/sizing seems to I have changed as well.

Date of experience: June 3, 2024

Thumbnail of user jessicaw1073
New York
3 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

I had a return with no problem thank you. The return was easy and

Date of experience: June 3, 2024

Thumbnail of user sabibm
North Carolina
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

Pant didnt fit as expected on the crotch/thigh area, should be more tightened. Dissappointed with the shape advertised and got.

Date of experience: February 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello MD,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user jenniferw247
New York
1 review
3 helpful votes
  • Send Message
October 7th, 2017

This company is such a scam and very frustrating to deal with. I got lured in with the discounted initial purchase and before I knew it I was a "member" (and I use that term very loosely). Once I was trapped, I tried using my "member credits" but even on the first day of the month when "Kate's new picks" came out, my size would inevitably be "unavailable" even though I'm a size small which I assume is what 85% of their potential customers would be. I couldn't even use the money they took from me. After a year, they took my "member credits" (which is the $49.95/month that they automatically charge unless you "opt out" which used to be 1-2 days and now is 5 days) because they "expired" and finally issued me a gift card after complaining. I finally placed an order to use my gift cards, however the site never asked what form of payment I wanted to use and automatically charged my credit card. There is no way to cancel the order after it's placed (even if the item hasn't shipped yet!). I called the number on the gift card but it was Sunday after hours and no one was available, so I e-mailed them right away but never received a response. I followed up on Tuesday and was told I had to call Fabletics directly. When I called they told me that the item was shipped that day and they couldn't adjust it in the billing system to use my gift cards. When I asked to speak the a Supervisor I was told she was busy and would call me back in 15-30 minutes (shocker I never got a call back). I called again on Wednesday and after telling my story all over again was told the same thing and then spoke with a supervisor who told me I would need to physically return the item and wait for the credit to be issued and then reorder it. Whoever is running this company is doing a terrible job. Does it make any sense to incur the shipping expense 3 times for something that could easily be resolved with an adjustment in the billing system?

Date of experience: October 4, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Jennifer,

We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Thumbnail of user ameliam8
GB
1 review
11 helpful votes
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March 10th, 2016

The clothes are advertised for much more than their worth - don't be fooled. THE COMPANY WILL RIP YOU OFF, TAKE A MONTHLY CONTRIBUTION (£44 PER MONTH) AND REFUSE A REFUND The customer service team are an appauling array of people who have no sympathy and do not care about the customer. Do yourself a favour and DO NOT purchase from this company. Infact, we all wish to believe that buying 'online' is the new and 'so much safer, faster and easier'. Well, Fabletics are a perfect example of why we should all go back to BUYING FROM SHOPS. I hope that onlin website dont all turn into this forcing us to abort buying onine and returning to the shops as it would be a waste of brilliant technology - unfortunately, Fabletics abuse these rights! Oh and if you do decide to sign up anyway, dont sign up to VIP (which means no discount unfortunately). My first item, which i purchased for £22 actually cost £66 with a further 'tip' to Fabletics of £44 for the next month. Do not buy from Fabletics - once they have your money they no longer give a damn!

Date of experience: March 10, 2016

Thumbnail of user benl892
Utah
1 review
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase
• Updated review

Love the clothing, I enjoy the options in the web site. I do have to recall the password

Date of experience: June 8, 2024

Great product
June 12th, 2024
Verified purchase
• Previous review

Fair prices, super comfy and even make me look good

Date of experience: June 2, 2024

Thumbnail of user audreys639
Florida
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

The items came all together and as scheduled. The fit is good, and the color is exactly as shown.

Date of experience: June 8, 2024

Thumbnail of user taniss6
Canada
1 review
0 helpful votes
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November 10th, 2020

I have been a VIP Member for quite some time and had even left for a bit and rejoined when they expanded their sizing. My biggest complaint has to be their inconsistent sizing for being exclusively online. I've had items run large, just right and too small. Things will also fit oddly with weird cuts around the bust area or tight everywhere but sagging along the crotch whereby you continually pull up your leggings. As someone who wears the clothes strictly for working out I absolutely hate when I'm have to continually pull up my pants. I've purchased the bra tops in my correct size to struggle to get it on because the compression is over-kill or there is severe side-boob fallout. Petite sizing is still 2" too long.

The reason I pulled out of my VIP this time around was the continual issue with stock availability. You become a VIP not only to take advantage of the cheaper pricing but also to have access to the newest styles first. Every month I'd sign on the minute I got my notification that my styles where available. Within minutes sizing and items would be sold out, as well, I would put an item in the cart, checkout, pay and in a couple of days get notified that the item sadly was sold out and they could not fulfill the order. And the site would often bugger up whereby you couldn't sign in, crashing and finally I'd get in and items... gone. I called in to complain and the Customer Service Agent really didn't care, stated I should sign into my account the minute the notification was received. Clearly was not listening, as I had been doing that. I decided that was it. Clearly my business didn't matter and asked to cancel.

When you cancel you loose all your VIP points that you have collected even if you decide to rejoin, those are gone forever. Just a $#*! way to do business. The competition is "a plenty" out there so keep shopping and don't fall prey to their so-called "deal" and "VIP" Membership. The perks you get with the Membership take forever to build up and you can only use the points to preselected items that are just leftovers from what did not sell on the site at regular pricing. Speak with your money and move on. Glad to be rid of it.

Date of experience: November 10, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Tanis,

We sincerely appreciate the feedback you shared regarding your overall experience with us! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user brenyiss
Colorado
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I love that everything was great every single one of them😍

Date of experience: June 8, 2024

Thumbnail of user angelicag289
Florida
1 review
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase

Best quality and price in sports lines clothes lately

Date of experience: June 8, 2024

Thumbnail of user brendaa1391
Colorado
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Love 💗 the leggings! Everything is very comfortable!

Date of experience: June 8, 2024

Thumbnail of user autumnc107
Kentucky
1 review
0 helpful votes
  • Send Message
August 13th, 2023
Verified purchase

I got the largest size offered and still didn't fit. I was hoping for a sport bar comfortable enough to wear all the time. That's not what I got.

Date of experience: August 13, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Autumn,

Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user lyndad241
Michigan
1 review
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase

The scrubs are nice, length is great, not exactly what I thought and hard to cancel subscription

Date of experience: June 8, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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