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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,781)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user samantham1122
New York
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Great clothes! Love the styles and how they fit! Love the fact that the credits build up, you don't have to use them right away!

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Samantha,

Thank you so much for loving our brand! We are glad you are enjoying our products! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user zoed39
Pennsylvania
1 review
0 helpful votes
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August 3rd, 2020
Verified purchase

The bra is cute but I bought it because it said it had a lot of support and coverage, which is does not for me.

Date of experience: July 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Zoe,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user loganm37
Idaho
1 review
4 helpful votes
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February 21st, 2015

I have never had so much trouble with a company before. I signed up for VIP to get my girlfriend something for her birthday. I will admit that it was my fault to begin with, I did not read the terms of service that say you will be billed every month $50 dollars automatically. I ordered in October, so I got my first automatic withdraw in November. I didnt notice untill Jan. So I had been billed 3 times at this point (Nov, Dec, Jan.) I called them to get a refund and the worker was exrtemely rude and repeatedly told me I can not get a refund, and then put the supervisor on who then gave me my refund. I then asked to have my account deleted so I wouldnt get billed and she told me they cant delete it until they have given me my refund, but once I got it I would be deleted. Then Feb. Came around, checked my statements and I had been billed again, call them, they keep saying that no money has been taken out of my account, even though I have the bank statements to prove it. I will be taking them to court if they dont give me my refund. Yes, the prices are pretty good, but at this point I would have rather spent the extra money (BECAUSE THEY TOOK IT ANYWAYS). Absolutely the worst company, do not support them.

Tip for consumers:
AVOID USING THIS COMPANY. THEY WILL MAKE EVERYTHING DIFFICULT FOR YOU!

Service
Value
Shipping
Returns
Quality

Date of experience: February 21, 2015

Thumbnail of user alexsp
New Jersey
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Nobody likes subscription services and gymshark and rawgear make your company look like clothes you can buy in Target.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alex,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user rogerm1527
North Carolina
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Ordering experience was easy. The quality and fit of the shorts are amazing.

Date of experience: June 4, 2024

Thumbnail of user debraf1009
Virginia
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

It's a little difficult to understand the site, but afterwards it's all good.

Date of experience: June 4, 2024

Thumbnail of user melanier110
Arizona
1 review
1 helpful vote
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July 4th, 2019

First off, I've been a member for years and haven't cancelled. There are a lot of flaws with this company. I knew what I was signing up for. My BIG problem with fabletics and one main reason I would advise steering clear is the quality of the clothes. They are really cute. Also, they feel good on. But, they arent long lasting peices. I cold wash and hang to dry all my athletic clothing. But no matter how I care for them, my fabletics clothing shows signs of wear after 3-4 washes. The printed leggings fade a lot and the cotton shirts all pill. The synthetic shirts and. I have a few jackets and they started falling apart after one season. Depending on your budget I would recommend investing in lululemon, Nike, ot athleta. Fabletics apparel is cute and trendy but in my experience it is not built to last. The other HUGE complaint is with their membership program. I didn't mind joining as I know there is the option to skip a month. I figured that even if I forget to skip I can always use my member credit to buy new clothes. The big catch, is they will not let you use your member credit for promotions. It's nonsense. They run some really great promotions. But they treat your membership credit like it's not real money. They treat it more like a coupon. It's like if yiu bought a gift card for face value and the store said you can't use it on sales items. So if you skip the month, you can spend $50 on their promotional sales. However if you forget to skip, they will charge you $50, but you can't use it on promos. It's a very poor and sneaky practice. Nobody in their right mind would purposely not skip a month. There is literally no benefit to not skipping. Because, you can still shop, but you'll get better deals. It seems counterintuitive as a business practice. I'm vigilant about skipping now, and for that reason I'm sure I spend a lot less on their site than I would if I had full access to the funds I am charged if I don't skip. I've complained about this before but they never have a good answer as to why they have this policy.

Date of experience: July 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Melanie,

Member satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user rayl593
Illinois
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Either a scammer or they did this

I do not know how to reverse these charges

Date of experience: June 7, 2024

Thumbnail of user amyt1755
Texas
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Very nice! They fit very true to size and I love the color and style!

Date of experience: June 6, 2024

Thumbnail of user virginiam23
South Carolina
1 review
22 helpful votes
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December 11th, 2015

I got prompted to put my email in for 50% off! Little did I know, I was getting charged $50 every month! DONT DO IT!

Date of experience: December 11, 2015

Thumbnail of user jenniferw640
California
1 review
0 helpful votes
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October 18th, 2019

Great selection and great prices! The quality is good and comparable to other more expensive brands. Will definitely order again.

Date of experience: October 14, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jennifer,

We’re glad that you found what you were looking for. It is our goal that you are always happy with our service and FAB items. We sincerely appreciate it and we’re always happy to hear that our members are happy!

XO,
Ivy

Thumbnail of user amandac2353
New York
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

I've been shopping Fabletics for a few years and I love every item I get. Great quality, comfortable and stylish.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amanda,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user dexr4
California
2 reviews
0 helpful votes
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April 11th, 2023
Verified purchase

I have been a monthly member for. Probably a couple years now... and I am getting bored with the selection.

Date of experience: April 11, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Destiny,

We appreciate the feedback you shared regarding the selections we have. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user tinac721
Australia
2 reviews
0 helpful votes
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January 20th, 2022
Verified purchase

Great quality so I love the clothing. Really love it. Only issue is to many things to choose from LOL

Date of experience: January 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tina,

We're so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!

Best,
Zeth

Thumbnail of user candass
Minnesota
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase

Dissatisfied because I keep getting charged $49.95 on my credit card when I have cancelled my membership several months ago.

Date of experience: May 3, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Candas,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user allicaa
Tennessee
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I have purchased leggings regularly and have fallen in love with the soft fabric that the tops are made of.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Allica,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

Thumbnail of user mattk367
Ukraine
1 review
0 helpful votes
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November 12th, 2021

I like shopping here. I ordered a sports uniform here and absolutely delighted with the quality. It also looks fantastic.

Date of experience: November 12, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Matt,

Thank you for sharing your great experience navigating the website! It makes us delighted to know that you are satisfied with the services we offer! Have a great day!

Best,
Nelle

Thumbnail of user hallep2
Maryland
1 review
0 helpful votes
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June 1st, 2020
Verified purchase

This outfit was top-notch quality, everyone should get one. I actually forgot I made a purchase on this date lol.

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Halle,

Wonderful! We love to hear that you are satisfied with our products! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!

Best,
Nelle

Thumbnail of user katej203
Texas
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

All of the products I purchased had holes after 2 wears. The cheaper versions on Amazon last much much longer.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

Thank you for sharing your experience with the products you have ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user davidb8263
New York
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

Long delivery wait. Product not as described, way more expensive then other men's briefs and not even as functional. Mediocre.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello David,

We appreciate the feedback you shared regarding the item you purchase. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user jackv409
Texas
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Too many emails selling products that I don't want!
The 2 shirts I ordered were too small and poor quality!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jack,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user jessicak1367
Minnesota
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I get notifications that my product shipped but takes a long time for it to actually get shipped and delivered.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

Thank you for writing a review! Your feedback about our shipping time frame is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user tinah844
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The items that I have ordered are affordable and they are also excellent quality! The best place for active wear.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tina,

Thank you for the great feedback on our products! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products at affordable prices.

Best,
Mary

Thumbnail of user stephanieh1800
Colorado
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I love anything about Fabletics, from the concert to the fit. I haven't found any piece that isn't well made.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Stephanie,

Thank you for your wonderful feedback! We're very glad that you love the items that you received.  We love being able to provide the products that our members seek. And we really appreciate the time you spent sharing your experience. Have a great day!

Best,
Kim

Thumbnail of user isabellel80
California
2 reviews
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Great customer services at Topanga Village, CA location, no matter in-store purchase, assist with online order, or, membership related inquiries, always supported by a group of helpful team members.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Isabelle,

Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!

Best,
Dean

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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