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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user daymonb2
Maryland
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

The monthly subscription is a horrible idea. I will not patronize this business.

Date of experience: December 1, 2024

Thumbnail of user rocioh46
Washington
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I tried to contact customer service three times and they ignored me.

Date of experience: December 1, 2024

Thumbnail of user carisab20
California
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Good experience with great products that last and are fitting to my needs.

Date of experience: December 1, 2024

Thumbnail of user jonathonm172
California
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Cheap stuff that didn't last long enough I was really disappointed

Date of experience: December 1, 2024

Thumbnail of user shellic54
Texas
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Awful business, clothes are atrocious don't contact me again

Date of experience: December 1, 2024

Thumbnail of user johnb18792
Florida
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

$10 shorts. Then you become a member and they ate $44. Dumb program

Date of experience: December 1, 2024

Thumbnail of user lamontj55
California
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Solid company with great customer service and care

Date of experience: December 1, 2024

Thumbnail of user elizabethp3591
Arizona
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I am pleased with the product but delivery was horrible.

Date of experience: December 1, 2024

Thumbnail of user vickiu81
New Jersey
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Love the pants. What i am disappointed about is that you haven't gotten in different colors.

Date of experience: December 1, 2024

Thumbnail of user jenniferf3020
Texas
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Have waited and waited for my shipment, if it's in stock then why hasn't it shipped and it's been 2 weeks
Very disappointing for the money I spend monthly and having a membership

Date of experience: October 15, 2024

Thumbnail of user deliag62
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I was issued a store credit after some items i ordered were out of stock. I used my store credit to purchase some other items and that order did not arrive. O contacted customer support and they reshipped my order. After multiple orders not arriving to me, I decided to no longer order from Fabletics. Now I have to wait 4-6 business weeks for a refund check for the store credit (that I had originally used my card to purchase). Such a headache, I would not recommend anymore. I used to love ordering from here.

Service
Value
Shipping
Returns
Quality

Date of experience: October 1, 2024

Thumbnail of user markw4581
Kentucky
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I got in the membership initially and got pants. Great deal but they were way too short. Go back in to order different length, sent back the pants, and everything was out of stock. Membership got charged and got a couple of undershirts for $60 when all said and done. I really wanted to try the pants.

Date of experience: October 1, 2024

Thumbnail of user vickym317
Indiana
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Site difficult to navigate, shows lots of stuff as available that isn't. Quality and sizing consistency not great. We have loved some of the men's loungewear and polos, but the rest has not at all been worth the price. Slow delivery and difficult exchange process. We have canceled membership.

Date of experience: October 1, 2024

Thumbnail of user davidf5272
New York
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The deal that Fabletics gave me to try their product was outstanding. I liked their array of athletic gear. I hate that their website is a membership and all the "wait there's more" offers that try to oversell product. If you can sell me something so cheaply, why not make your prices more reasonable and sell a lot of product? I will probably never visit the Fabletics site again because of the membership. I don't buy a membership to Taco Bell. Why buy a membership to Fabletics? I found a store near me but have not visited it for the outrageous pricing you have your product listed at online.

Date of experience: October 1, 2024

Thumbnail of user kcd25
Arizona
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The size range available was so small because the larger size pants were not available so I had to order online but they only had the slim fit model in stock so the sales rep said I could try that and exchange if it didn't fit my Fiance. I did that and it didn't fit but instead of being able to exchange it for the regular fit that was now available I had to send in the slim fit and then wait until they processed it in order to get the regular fit, which was to no surprise sold out. I even called Fabletics to explain the issue before trying to exchange it and they said there was no way to exchange it, it had to be a return. I have been a member for years and am Sooooo frustrated so now I have half an outfit for my Fiance and used a credit for nothing!

Date of experience: October 1, 2024

Thumbnail of user jareds890
Pennsylvania
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

Getting my sizes in stock in almost impossible. Every new drop, or even older stuff is always out in my size.

Date of experience: November 5, 2024

Thumbnail of user jaredk357
Pennsylvania
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I was promised a refund but do not see one. But it's not too late. Fabletics can show me the refund.

Date of experience: November 5, 2024

Thumbnail of user rosed1306
California
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

My items were stolen "off my porch". Whoever "delivered" my package didn't submit a photo to the tracking website like they were supposed to, and I was at home at the time of alleged delivery. Super disappointed, had bought the clothes for a new job.

Date of experience: September 24, 2024

Thumbnail of user averyl105
California
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I ordered multiple items and they never came after multiple weeks. I was issued a refund only after calling the support line.

Date of experience: November 4, 2024

Thumbnail of user jeffh2583
Florida
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I had an order with the incorrect address. The order was returned to Fabletics. I called to correct the address and was told that order would be trashed, and unfortunately, half of the items ordered were no longer available. For a company proclaiming to care, why would you simply destroy an order rather than relabel it with the correct address and send it to the customer. Because of this, I no longer can support this company or it's values and waste.

Date of experience: October 1, 2024

Thumbnail of user williamg5489
Vermont
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

U able to unsubscribe from email list. Continued charging my account after it was closed. Border line scam.

Date of experience: November 5, 2024

Thumbnail of user erikam675
California
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I have always experienced great customer service and support from their team members, especially in store.

Date of experience: November 5, 2024

Thumbnail of user susanw5881
Pennsylvania
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I've been purchasing Fabletics for several years. My daughter loves the matching sets for running. Happy with the quality of products.

Date of experience: November 1, 2024

Thumbnail of user tinas2340
South Dakota
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I like the scrubs I have gotten max. They fit perfect it is stretchy. I feel comfortable when I work.

Date of experience: November 4, 2024

Thumbnail of user allisonn160
Utah
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I used to love Fabletics for the high waisted pants and the super cute matching sets in fun colors and styles. The styles have changed and are too monochromatic, and too cropped/inappropriate for mature women.

Date of experience: October 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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