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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,781)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user pamelah1822
Canada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Great site. No problem finding what I need. Sometimes I have to go on a bit of a hunt to skip the payment for the month.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Pamela,

Thank you for taking the time to share your positive feedback with our products and the website! We're glad that everything worked out for you. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user andrewi41
Louisiana
1 review
1 helpful vote
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November 5th, 2019
Verified purchase

This whole website is a scam. I was conned into buying well over what I wanted to because I didn't know I was signing up for a monthly subscription

Date of experience: November 2, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Andrew,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user kirbya18
Texas
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

We are very pleased with the selection and value of the clothes we bought. The member credit program has worked out very well for us!

Date of experience: January 1, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Kirby,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user elizabethz695
New Jersey
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I love fabletics! So glad I jumped on this opportunity. I love that the clothes are affordable, and I'm really finding things that work for me.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user isabellet39
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I loved my experience and all the clothes I bought.
I find that my Color style or size are not available when I want to buy vite the happened

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Isabelle,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user billd889
New Jersey
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

I just want to buy pants. And their pants are absolutely amazing. Wear them most days.

But I don't want a $50 a month subscription to do it. Awful.

Date of experience: January 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello William,

Thank you for sharing your experience with our products and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user edb685
Florida
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Never got my order, but had to pay for it. Don't want to continue, but unable to cancel. Terrible company with questionable ethics, in my mind.

Date of experience: April 1, 2023

Thumbnail of user teresaj84
Pennsylvania
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

I received my shipment earlier than anticipated and the feel and fit of the items are spot on. I will be purchasing more in the future.

Date of experience: July 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Teresa,

Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!

XO,
Ivy

Thumbnail of user christyb320
Alabama
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I was in during black Friday and leggings were on sale for new members only. Make the sale for all members, I pay my money also.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christy,

Thank you for your feedback. Our Member Services Team will contact you right away to address your promotion concern.

Best,
Renz

Thumbnail of user rhondac559
Indiana
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

My granddaughters enjoy wearing the clothing I purchased for them. At times I struggled with the SKIP THE MONTH feature because I had no need to purchase every month.

Date of experience: March 4, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Rhonda,

We are glad you are enjoying our products! Your feedback about the VIP membership and 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user melodyd149
Melody P.
California
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Fabletics doesn't have enough stock of the styles I like I want to purchase but medium and small in those styles seem to always be out of stock. Boo!

Date of experience: March 4, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Melody,

Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user lizh332
Wisconsin
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Love the leggings, but did receive a pair in the wrong size. I've found it to be a bit difficult to sent them back & get the right size.

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Liz,

Thank you for sharing your experience with the leggings you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user ethanj157
Montana
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I just wanted some shorts and got charged $50 for a membership twice. 2 for $24 really means 2 $#*!ing shorts with an over priced membership

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ethan,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ethan,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user cynthiam3010
Arizona
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

I love everything I've ever bought good quality love the sale items

Date of experience: June 2, 2024

Thumbnail of user karlb385
Louisiana
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

As always, fabletics delivers the best quality items and experience

Date of experience: June 4, 2024

Thumbnail of user chrisr2628
Washington
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Super Comfortable! Great for warm days, keeps you nice and cool! Highly recommend!

Date of experience: June 4, 2024

Thumbnail of user lasheenab1
Michigan
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Love the variety! Fabletics offers great and colors to select from.

Date of experience: June 4, 2024

Thumbnail of user kimberlyl1679
Washington
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I love all my Fabletics leggings and I'd live in them but they roll down on me so I'm tugging them up all day.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kimberly,

We appreciate the feedback you shared regarding your order. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user rachelb292
Kentucky
1 review
7 helpful votes
  • Send Message
April 24th, 2019

First of all, any company that doesn't allow you to cancel a membership conveniently online should set off red flags. Their goal is to have people forget that they have memberships and be continuously charged. Not exactly confidence in their products... Then, when you DO call, you are forwarded to India (IF the line even connects). I don't usually mind talking to someone who speaks English as a second language, but either they actually don't understand what you are saying or they are purposely giving you the run-around whenever you talk to them.

I had a Fabletics membership for about a year with no problems. However, when I became pregnant, I called to cancel my membership (which you MUST do, no way to cancel online) because they don't have a maternity line, so I can't wear the products anymore.
I called to cancel. They said it was done.

NO... one month later, I get a charge for $49.95. I call back, they said they don't do refunds, sorry for the confusion. They'd cancel my membership now... WHAT?! So you mistakenly canceled the wrong email address and now I have to pay for it!? I argued for a while, and ended up in tears because this conversation was going nowhere and the person on the phone was so unhelpful. FINALLY, he said he would put in for a refund.

A month goes by, still no refund. At least the account is actually canceled now, though. I call back, and they say they don't do refunds. EXCUSE ME! I've already had this conversation! They said they would give me a refund because it was THEIR mistake for not canceling my membership when I called the first time! You can't charge someone after they cancel their membership. If it was worth it, I would actually be within my rights to bring it to court. They record all conversations, so I know the proof is there. After more arguing, she said she'd give me a refund. Should go through within 3-5 business days. This is where I am now... we will see if they're lying again.

If I don't get a refund this next time, I will spend all my time bashing them to every person I know, every person in my yoga classes, and every review sight that I can find. This is ridiculous. I'm sorry, but I hold grudges.

Date of experience: April 22, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Rachel,

First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.

Best,
Ivy

Thumbnail of user carsonb93
Kentucky
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Not the best coverage for busty girls...,.,,,,,.,,,,,.,...,

Date of experience: June 4, 2024

Thumbnail of user deeo185
Georgia
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

I have been trying to intake an exchange for weeks. None of the contact information works.

Date of experience: June 4, 2024

Thumbnail of user tammyk724
North Carolina
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I will never buy another product from them. Screwed me over.

Date of experience: June 4, 2024

Thumbnail of user taylord399
Colorado
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I hate this company, always stealing money from customer's🖕🏻

Date of experience: June 4, 2024

Thumbnail of user marks7498
Iowa
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I feel the comfort of my shorts every time I wear them, love the fit.

Date of experience: June 3, 2024

Thumbnail of user matthewj965
Virginia
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Wish I could combine stuff to use a member credit. I don't want to buy a set outfit.

Date of experience: June 3, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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