Fabletics

I previously had a membership and was satisfied with the quality of their clothing. I discontinued but closer to Christmas this year, I decided to reinstate the membership so I could purchase some gifts. I ordered a batch of items the first time around with no issue. The second order I placed, I was very disappointed - every item in the order came in incorrect. I didn't receive a single thing I ordered, it seems the warehouse must have mixed up the order. I then call in and there is no resolution except that I must wait 48 hrs and they will investigate and call me. I don't hear from them in 48 hours so I call back, this time they say your account is on restriction. I ask what this means and they say, your closed account was registered to a different email than this new account so we can't help you with your order till that's resolved. We will call you in 25 hrs. I ask to file a complaint with really no recourse to do so - since again my problem is that they sent me totally incorrect items and that seemingly is still not getting resolved after my 2nd and 3rd call. After spending $250 USD on this order you would think they would care to correct it, but no of course not. Needless to say the call back in 24 hrs didn't happen. So I call again for the 4 th time and am told to hold as they look into the order and the notes from their "back office" - of course the phone gets disconnected. I call for the 5th time now and we are talking 5 calls within 6 days - to be told I need to ship the items back at my own expense. I was horrified and very angry by this point. I once again asked who can I escalate this to. I was given a number so I guess I will make a 6th call and see if I get anywhere. Needless to say I canceled my membership and will never give a business with this type of horrible disgusting customer service my money. I'm disappointed because I did like their clothing.

I placed an order yesterday with my VIP account that I have kept since August. The agents were very helpful in honouring a price match so i went ahead and confirmed the order and got charged for it. Then this morning I see that the account was cancelled without my knowledge and my order too. When I called the support team they tell me it is because I had multiple accounts from the past. These accounts are from over the years and I havent been using them. I have ordered so many things from fabletics and have been telling everyone to buy from fabletics because I am a fan of your brand. I have shoes, bras, tops from your brand (so not just the 2 leggings for $24 FYI). But it is very unacceptable that you cancel my account without notice and your agent goes on trying to humiliate me for having multiple accounts. She says there was a "hard cancel" on your account prob because you had many accounts and then goes on to list all the accounts that I have had over the years as if I am trying to hide something or deny that I have had many accounts. I am very well aware of the accounts I have had over the years, your website did allow me to do that for years with no problem. Then I tell her that my order this time was from VIP account that I have kept since Aug (I was gonna order a lot more in black friday btw). When I tell her I should have been notified before cancelling all she says is that "I didnt do this, it was somebody else" and "well you had to follow the rules which was having one account only". Not only there is a language barrier in the communication with this agent, she also didnt want to listen to my complaint and kept trying to cut me off. Just letting you know as a big fan of your brand, I am very disappointed with this service. I called to reactivate my account and reorder my items but instead I was just shamed. I am very well aware that I had many accounts but they werent supposed to be active (i used to cancel them always not to get charged monthly fees which is where they scam people the most btw). When I raised my concerns through Facebook chat and they are like 'sorry your account was cancelled and you felt humiliated, is there anything else I can help you with?'

The website is so frustrating
I would probably buy more often if it wasn't so hard to use on the phone especially

The pair of leggings I recently bought aré see through. They are thin material and can see through them when working out.

I try to find my size and it is always out of stock. I login to skip a month and it don't work. The only good thing is I can call and get a refund

Annoyed annoyed annoyed annoyed annoyed 50 characters 59 characters

Very good products. Easy to return. You will get hooked.

Great products better than the "other" brand if you ask me

Love the fit and quality of this sweatshirt. I will definitely be ordering it in more colors.

One of my leggings came short I really loved everything else

Everyone was so nice and helped me find everything I needed

Shipping takes way too long up to 14 + days not acceptable

Purchasing from Fabletics is such an easy process and the deals are great as well!

Most of the clothes I ordered were very poor quality

Always great! The fabric is fantastic! I highly recommend to anyone looking for workout gear.

Excellent service and quality with a great variety of colors

Great! The process of ordering and shipping was super easy. Definitely recommend

Have bought 3 items total online with membership and all three are Ill fitting

Very disappointed

My clothes are comfortable, durable and look great! Fabletics never disappoints

Excellent quality of the product, I feel very comfortable with this.

Outfits are not true to size. Normally wear xl in scrubs these run smaller

In all capacities every experience with them is always good.

Everything fits perfect and has the best textures.