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Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
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I signed up for the membership to get the 2 for $24 deal. The website said you could cancel the subscription at any time so I figured why not. I got the leggings in in and was not thrilled with the quality or material. They started to pill between my thighs a few weeks after getting them. I tried to cancel the membership after i received my order but you can't just cancel by clicking a button you need to call or do an online chat with someone. The call wait time was very long and they were very pushing about keeping my membership and just making sure to choose to "Skip" my monthly payments. I did that for a while. That option is not easy to find on the website and I think I was unable to find it on the mobile site. I accidentally forgot to skip it one month and got charged the $50+ for that month. I knew they didn't give refund so I purchased another outfit with the money that was already gone and got on the web chat to cancel my membership. The operator on the other line was very pushy and when I said I did not have the money to put towards this and could not afford it if I forgot to skip a month again. She started talking about how she also had money problems and I had to ask multiple times before she canceled. I thought it was all over and done with until I started receiving "free" magazines in the mail (you get signed up for a free subscription but when the subscription runs out you get sent bills for the magazines you did not order). I logged back onto Fabletics.com and got on their customer service chat. They said I would have to talk to Subco.com about getting the magazines canceled. So they sold my information to a 3rd party company which I am completely uncomfortable with. I also tried to close down my account on their site and delete all my credit card and address from their website but it was not possible. I will be calling customer service on Monday in an attempt to be removed from their system. Though I am sure non of this is illegal if it is just slimy and bad business practices.
Date of experience: September 29, 2019
I love that I can skip months I don't need anything. I have been using Fabletics for a very long time. Love it!
Date of experience: January 6, 2023
Hello Chelsea,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Great products. The only critique is that it is a relatively long process to know when/where your package is during the delivery process.
Date of experience: December 1, 2020
Hello Eric,
Thanks for writing a review regarding our shipping and delivery process. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
The products I have received have been very good and the (sale) prices are good too. It takes awhile to get products though.
Date of experience: January 1, 2023
Hello Greg,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics, try our best to provide the best service and unique style at an affordable price!
Best,
Mary
The products that I have purchased have been of really high quality and they have lasted and kept their color through the wash.
Date of experience: October 1, 2022
Hello John,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and unique styles. Hope to hear more from you in the future!
Best,
Mary
I love the clothes and the price. From item to item the sizing is not consistent, but that doesn't keep me from shopping.
Date of experience: May 27, 2022
Hello Aaron,
Thank you for taking the time to leave feedback! We'd be delighted to assist you further with your concern about the product's sizes. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
They won't let you cancel the membership. They only say they can cancel it 3 months out and you have to call back.
Date of experience: May 1, 2023
Hello Ty,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the VIP membership. Our Member Services Team will reach out to you right away.
Best,
Allison
Love the product and customer service. Everytime I have an issue, which is not often, the customer service is great to work with
Date of experience: May 1, 2020
Hello Jennifer,
Wow! We love to hear that you admire our products and our customer service! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. This motivates us to do more for you!
Best,
Nelle
I am obsessed they are so soft to the touch and when I am wearing them you can barely tell they are on!
Date of experience: June 2, 2022
Hello Kayla,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
I love that they send me a reminder to skip the month for my subscription so I don't have to pay every month if I don't want to.
Date of experience: May 3, 2023
Hello Beth,
Thank you for the great feedback regarding the VIP membership! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day!
Best,
Lia
Since my subscription I have not found something worth the subscription price. Either it is unavailable or not the quality I would expect
Date of experience: May 3, 2023
Hello Abdullah,
We regretfully note that we received your feedback regarding the selections we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I love fabletics! They fit me great, they hold up wash after wash and you can't beat the price and deals they have!
Date of experience: December 1, 2022
Hello Kathryn,
Thank you so much for loving our brand! We are glad you are enjoying our promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
With Fabletics I always find what I'm looking for. As well as things I'm not looking for. The quality of the clothing is why I keep coming back.
Date of experience: February 1, 2023
Hello April,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
The best workout shorts I have ever worn. Stylish and comfortable and they actually make you want to workout. I want every color.
Products used:
Workout shorts
Date of experience: December 1, 2022
Hello John,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love my new Fabletics work out wear. Comfy and hip, I know I can look good and feel good at the gym!
Date of experience: September 16, 2019
Hello Juliana,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Ivy
It's was great! The products I ordered showed up on time and were perfect. I love the golf pants and the new backpack!
Date of experience: February 17, 2022
Hello Clayton,
We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Mary
I enjoyed the discounts that the company offers from time to time. Also, the sizes for the a bigger person is much appreciated.
Date of experience: October 4, 2022
Hello Janelyn,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
Live the clothing but hate the gimmick if a subscription to buy clothing. I bought one but will most likely not buy again.
Date of experience: January 1, 2023
Hello Jim,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
They purposely put a lot of details in fine print so that you are screwed if you want money back. You don't get money back. Ever.
Date of experience: October 1, 2022
Hi Lexi,
We value our members, and your feedback about the VIP membership is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Fast shipping, great selection, great prices, great quality, easy returns. What else could you ask for!
Date of experience: November 4, 2022
Hello Carol,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Our sales associate was very sweet and knowledgeable. She was very patient with three teenage girls.
Date of experience: February 14, 2022
Hello Melisa,
We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!
Best,
Jane
I love the fact that when I go walking I have pockets for things like my car keys... I like the choice of colors. And all of the different styles
Date of experience: July 2, 2019
I'm a vip from 2016 now 2020 I love the leggings and top the outfit are really good quality and elegant at the same time. The quality is the best
Date of experience: September 1, 2020
The process, monthly fee, putting on hold, returns. Too much
Date of experience: June 2, 2024
I never received anything even after reaching out multiple times to customer service
Date of experience: June 2, 2024
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Lia,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy