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Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I like their products but Every time I signup for their membership and I have an issue they are awful in customer service and I keep canceling it because of their awful service.
Tip for consumers:
Their customer service is really bad
Date of experience: February 25, 2021
It shouldn't be so hard to get my money back, but I had to spend time going through the help desk rather than my return going through as expected.
Date of experience: November 4, 2022
Hello Nicole,
Thanks for sending your review! Your feedback about your return/exchnage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I would not normally write a review, bad or good but I am so upset with Fabletics. I placed an order with them on Oct 31st, 2022 for 2 pair of leggings. They were on sale for $15.99 a piece. I made my payment through, PayPal. Today, I got a message from PayPal that they had paid Fabletics $54.99. I quickly logged on to look at my PayPal account to see what was going on. Not only had they charged my card $54.99 on Dec 13th, 2022, they had charged it for $54.95 on Nov 12th, 2022 as well! I was freaking out thinking someone was using my PayPal account. I immediately filed a dispute claim with PayPal and later got an email from them saying that my dispute was settled and that nothing was wrong with my account. I then called customer service at Fabletics to find out what was going on and to my utter shock when I bought those 2 pair of leggings in November, I also evidently signed up for Fabletics monthly membership! I tried in vain to tell the gentleman on the phone that I NEVER signed up for any membership. When he asked me what I wanted him to do, I told him I wanted a refund of $109.90! He then said, "why don't you go on the website and buy some things on there since you have a membership!" I work for a non-profit veterinary hospital. I barely make enough money to care for my kids. $109.90 is a lot of money to me, especially at Christmas. I must have told him at least 6 times to CANCEL MY MEMBERSHIP. He told me that it would be cancelled but I would not be getting a refund. I am just sick that I would be so stupid as to sign up for something that I had no clue I was signing up for. I feel so ashamed of myself. I hope this review helps others not to make the same mistake I did.
Products used:
Leggings
Date of experience: December 13, 2022
Hello Lanier,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love fabletics! My only issue is how long they take to ship and get to me but they products are AMAZING!
Date of experience: February 1, 2021
Hello Amanda,
Thank you for showing us some love! We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
Hi I found this advertisement that was advertising extremely cheap leggings with amazing quality which I should've known was a scam from the start but I tried it out anyways and after becoming a VIP member which I don't remember signing up for I got two pairs of leggings for like $25 and when I got them in the mail they were see-through and not what it showed in the picture and probably the worst quality clothing item I had ever purchased so I returned the items and got my money back and canceled there's a VIP account immediately over the phone and on the website then two months later I check my banking account and I've been charged $100 for two months for this account that I canceled so I went to the website and before I logged in and it was running fine but then after I login it said the site was down so then I got their number and I called the company only to have to talk to someone for 20 minutes about how I canceled my account and they still took money from me and I haven't gotten my money back yet but they said they will because i clearly canceled my account tho they didn't acknowledge it but i was promised my money back and am waiting for it to show up. This company is a scam do not trust it
Date of experience: April 2, 2019
Hello Claire,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I wish I could wear fabletics everyday! Whenever I have on a 2 piece I get sooooo many compliments...sometimes I'm not even working out lol
Date of experience: May 2, 2023
Hello Allison,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I don't like trying to maneuver around in the site. It is not friendly. Had to sign in multiple times to finish placing my order.
Date of experience: May 4, 2023
Hello Karen,
It is with great regret that we received your feedback regarding our user interface. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I wasn't aware I was signing up to pay $57 a month and I don't like how difficult they make it to cancel the subscription.
Date of experience: October 1, 2022
Hello Alex,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The leggings themselves are pretty nice but NOT worth the trouble. My boyfriend started a VIP account to buy me two leggings for Christmas. Pretty soon after we decided the VIP account wasn't for us and wanted to cancel it. Contact for the customer service is hard to find on their website and it took my boyfriend THREE painstaking phone calls to cancel his account. There are so many automated chats and robot phone voices and on the phone and my boyfriend had to end a call with one representative because his accent was so thick he truly just couldn't understand him. Three months later we find out THE ACCOUNT WAS NEVER CANCELLED. When my boyfriend called again, they refunded him for the most recent month's charge, but could only give him store credit on the previous two months (which I do understand but it never should have happened). The store credit was given to us in the form of 2 "credits" worth $40 each. So his VIP couldn't be cancelled until he used those credits. So I go on to buy two items totalling $70 and when he checks out the website only used one of his two credits and charged $30 to his card! He had to call AGAIN but at least the customer service rep was VERY helpful this time. Hopefully it actually goes through. But after all this we'll have to call AGAIN to cancel the account and hope it actually gets canceled this time.
Date of experience: March 23, 2019
Hello Catherine,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
This site is terrible - my order continued to fail & i kept getting an error message that said one of the items in my cart was out of stock. It didn't say which one. When i returned to shopping to try and find out (by refreshing url for each item to find out which one sold out between the time i put it in my cart and the time i tried to check out), it continued to say the items were available... even so, the chat bot immediately informed me which ones (2 out of 3) were no longer available. Or... "immediately" after being disconnected from chat while waiting in queue and then reconnecting and waiting for longer than expected. --- i will not be ordering or joining. -- also annoying? All the celebrity- & influencer-fronted adverts where the "membership" / monthly automatic order requirement to get the discount is either completely left out or intentionally so undetectable it might as well be a scam. I'm glad i read the semi-fine print on my cart page at least... goes right up to the line on false advertising. At the very least, scummy if not scammy online retail site. As for their actual b&m store, i'm not even going to try. #1. It's too much trouble to remember to cancel ahead of time each month or try to get through to their customer service telephone line to cancel because their customer service doesn't inspire a whole lot of confidence either. #2. This kind of business model is offensive, too much taking advantage, especially during this time when so many people can't afford this kind of crap... silver lining? = at least it was that hard to place my order because i'm glad i didn't go through with it. I think you guys kind of suck.
Date of experience: June 26, 2020
Hello Dani,
Thank you for sharing your feedback! We are sincerely sorry for the negative experience you have encountered and we would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle
Clothes ran small. Usually that size fits, but sadly things didn't translate size wise this time.
Date of experience: May 10, 2024
Product came as described and pictured. Nice quality shirt, but just wish it wasn't as sheer (but that's personal preference)
Date of experience: February 1, 2023
Hello Aneshma,
We appreciate the feedback you shared regarding the styles of the items we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Good. Wish I could find some of the older things I bought to rebuy! I love their leggings And sweatshirts
Date of experience: June 1, 2022
Hello Kira,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've tried to stop the reoccurring charge and they won't stop unless you go in and do it every month
Date of experience: August 1, 2022
Hello Janette,
Thank you for providing feedback about your experience with the Member Credit! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
Be careful of the sneaky monthly charge. Add very small disclaimer at the bottom of your emails. Don't get suckered
Date of experience: November 4, 2022
Hello Jin,
It is with great regret that we received your feedback regarding the monthly charge. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I ordered an extra large and it was super tight. Couldn't get it up my thighs. Returned and got refund.
Date of experience: August 1, 2022
Hello Ligia,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My membership was canceled. But money was taken out of my account and never returned. I am owed a refund.
Date of experience: October 2, 2022
Hello Avis,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Unfortunately I felt it was your best legging and was to being offered so I canceled my membership - sculpt knit
Date of experience: October 5, 2022
Hello Angela,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love the quality of these products. They aren't sheer like other products. They fit and make me feel more confident.
Date of experience: April 19, 2022
Hello Nicole,
Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
I haven't met a pair of fabletics leggins that I didn't love. Each style is different in a great way!
Date of experience: February 1, 2023
Hello Amber,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
When placing the 2 for $29 items in the shoppng cart, the price does not reflect. I will be cancelling
Date of experience: February 2, 2023
Hello Aimee,
Thank you for your review. Our Member Services Team will contact you right away to address your promotion concern.
Best,
Renz
It took 2 months to receive my order. And I never would have received it had I not contacted customer service to let them know it hadn't arrived
Date of experience: August 1, 2022
Hello Mack,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The Pants that I purchased on my last order tore at the seams and I couldn't return them per the customer service rep. I have not ordered since
Date of experience: April 1, 2023
Hello Don,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your pants. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Fabric quality is always inconsistent. Especially on reorder. Sometimes it's so flimsy it's unwearable.
Date of experience: April 1, 2023
Hello Farren,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The 2no legging I received were actually good quality and that is the only reason I have given them 2 stars instead of negative. However As many others, I have been conned into a VIP Membership' once making a one off purchase with Fabletics. It took me 6 months to realise the £44 monthly charges into my account as at the times things were a bit chaotic with the arrival of our baby. I spent a bit time researching the company and what happened just to find out many many similar copplains and this amazing website (www.fableticssucks.co.uk) which helped me structure my complain. After informing myself about the scam that this whole VIP Membership' is, I called Fabletics to ask for a refund and to cancel my membership. The lady who answered the phone was actually very polite. She did try to convince me of the benefits' of being a member and tried to give me parcial refunds many times; and even naughtly tried not cancelling my membership at the end of the call by trowing a gentle reminder to opt out every month to avoid the monthly charges' -me: whaaat?! Did you not get the start of the call when I asked to cancel the membership?! Anyways, the call ended in 14min successfully with my 100% refund and membership cancelled. A tip to anyone in the same situation, inform yourself about you rights (check website fableticssucks) before calling them for a refund and be persistent with them. I hope this helps you. We cannot allow practices like this to perform this way in these days.
Date of experience: October 12, 2018
Hello LM,
Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping at Fabletics. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Mercedes,
Thanks that you like our products! We are sorry to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad