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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user elviay12
Colorado
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Any time I go in the store everyone is so nice and ready to help in anything I need. I get alot of complements on anything I wear from Fabletics.

Service
Value
Shipping
Returns
Quality

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elvia,

On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!

Best regards,
Chad

Thumbnail of user joshs707
Pennsylvania
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Fabletics have nice pordcuts for men and women their leggings are soft and comfortable and make you look good

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Josh,

Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user douglasf724
Illinois
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Text you bout 2months ago said cancel my vip status. And quit taking my PayPal money still taking it

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Douglas,

Thank you for your review. Our Member Services Team will contact you right away to address your cancelation request.

Best,
Renz

Thumbnail of user matthewb1107
Illinois
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

Ordered a sleeveless hoodie and it fits great and looks even better! Great for workouts or just casual wear.

Date of experience: April 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Matthew,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Dean

Thumbnail of user doreenp94
Massachusetts
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

Love the ease of ordering and couldn't beat the price for my outfit. Keep up the great work Fabletics!

Date of experience: September 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Doreen,

Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.

Best Regards,
Clark

Thumbnail of user bt239
Canada
1 review
0 helpful votes
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June 10th, 2022
Verified purchase

I love the easy return process and their AI chatbot. So convenient and actually solves issue on the chat.

Date of experience: June 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bianca,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!

Best,
Lia

Thumbnail of user francesp12
Philippines
1 review
19 helpful votes
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June 18th, 2016

Written in March 2016:
I have been a member of Fabletics since 2014 and I a love-hate relationship with it. Bottoms are great, sports bras are great, tops are a hit and miss, fabrics can be flimsy. While I love most the clothes, the business model is misleading and flawed. I do not order every month, so I skip purchases. I only order when I like a particular item. I had to deal so many times with customer service for a late delivery, an order cancellation and return (due to the late delivery), wrong sizing, and the most recent ordeal was an automatic charging of the monthly VIP cost ($49.95) while in fact I could have sworn I skipped a purchase for the month, as I always do. True enough, I searched for my browsing history and found proof that I indeed skipped a purchase. Also, sizes are very limited and out of stock most of the time. It is such a hassle that I have to deal with customer service from time to time. I strongly disagree with this tricky business model and flawed ordering system, I feel so bad for the other girls that are being scammed.

Update, June 2016:
AGAIN, I was charged even if I chose to skip and not order this month. This is the third time. The customer service person did not want to reverse the incorrect payment, until I showed her proof from my browser history stating that I SKIPPED A PURCHASED EXACTLY ON JUNE 1. (I even went out of my way and downloaded an internet history browser plug in for this purpose.) I cannot take it any longer. I redeemed my Fabletics rewards (1 free sweater) and promptly discontinued my laughable "VIP Membership". VIP Members are not supposed to be treated this way. I wish other customers would be more aware of what sort of trickery they are getting into.

Date of experience: June 18, 2016

Thumbnail of user alyssaa35
Texas
1 review
6 helpful votes
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March 23rd, 2019

I kept seeing offers popping up for leggings 2 for $24. I was currently looking for new workout clothes so I went ahead and tried it. The product arrived and I was pleased with the quality. However a week or so later I see a charge on my account for $49.95. So I called customer service to see what it was for and get a refund. At first the person was telling me it was a monthly subscription (which I do not remember signing up for) and the money turns into member credit and I could use it to purchase anything on the website and not be charged. Uhhhh hello! You already charged me in advance. So I tell her that I wish you guys would make it more clear when you're promoting a deal that this is how it worked. She proceeded to tell me mam I would like to remind you that next time you should go over the terms and services of such purchase. Which is completely ridiculous. Every subscription I have the monthly amount is always clear and not in fine print. I kept asking for my refund and she was continuously telling me that a refund wasn't possible. My money is sitting there as a credit, so she's telling me it couldn't be refunded. I asked her to speak to a supervisor and she all of a sudden was able to give me a refund. It's was a "one time courtesy". If you just stick to your promotion and get out of the dumb VIP membership I'm sure the company would be well off.

The same thing happened with fabkids.com. I had made a shoe purchase for my daughter 2 pairs at $10.95 each. I made the purchases within days of each other. So I again had to go through the whole process. This monthly recurring amount was $29.95. I ended up getting my refund but had to literally jump through hoops to get it.

Scam artist at its finest. Will never purchase from any company that they are associated with.

Date of experience: March 21, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alyssa,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user mackenziek9
Alabama
1 review
3 helpful votes
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May 10th, 2018

Only leaving a 1 Star review because 0 stars is not an option. I bought two pair of leggins for the 2 for 24 offer for a first purchase. I did NOT sign up for VIP membership. However, I checked my bank account and noticed that I have been charged a total of $149.85 for three months of VIP membership outfits and have not received a single item! Upon this realization I tried the live chat option to cancel my membership. After over an hour, I never got a response. I then tried to call the customer service number provided. The first time I called, once I told the consultant what I wanted to do, I was hung up on. The second time I called, once I told the consultant what I wanted to to, I was told the system was down. The third time I called, once I told the consultant what I wanted to do, I was hung up on. On the FOURTH call, I finally was able to talk to a consultant named Joe, who says he cancelled my membership and initiated a refund. Needless to say, I am livid with this company. DO NOT SIGN UP OR PURCHASE ANY ITEMS FROM THIS COMPANY OR YOU WILL QUITE LITERALLY PAY FOR IT!

Date of experience: May 10, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Mackenzie,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user sherrieg1
Nebraska
1 review
11 helpful votes
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October 30th, 2016

Very disgusted that I have requested by mail, by email, that my fabletics account be cancelled with no redults! What business does that?

Date of experience: October 30, 2016

Thumbnail of user martif9
Florida
1 review
0 helpful votes
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October 1st, 2020
Verified purchase

Overpriced for one thing. Some of the leggings begin to pill quickly. I was charged when I passed and the shipping was undependable.

Date of experience: October 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Marti,

Thank you for writing a review regarding our pricing and the quality of our products. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user alanab62
New Jersey
1 review
0 helpful votes
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December 10th, 2020

I love Fabletics leggings! The Powerhold is the best I've found that stay up when exercising. Also the price is a great deal!

Date of experience: December 9, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Alana,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Nelle

Thumbnail of user danielleb806
TT
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

I'm so pleased that every time I make an order with S top and M bottom, I know it's going to fit and the fit/size doesn't change

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Danielle,

We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user aleshab7
Canada
2 reviews
3 helpful votes
  • Send Message
August 15th, 2020

WARNING!
Not worth it and TERRIBLE customer service!

Made my order and after a few days, I open a live chat to talk to someone, as my order never shipped and I wanted to cancel my VIP membership so I wouldn't be charged for the monthly fee. How convenient that as my chat is connecting to an agent, I receive an email confirmation that my order has shipped. Regardless, I keep the chat to cancel VIP. The agent was kirt and kept trying to keep me on the membership. I decline and say there is no convincing me. He replies and because I didn't respond within 10 seconds, the agent ended the chat. I had to restart a new live chat and wait for a new agent to cancel the vip. Finally, over a week since my shipping confirmation, my package has arrived. However, two items were missing. I had got a matching pant and bra set. The bra was missing and a pair of joggers. I go back on the website and open a new live chat. The agent was incredibly unhelpful and told me the items were cancelled because they were out of stock and that an email was sent. I never received this email. He had a "the customer is wrong" attitude the entire conversation. I was typing something and I get sent this long message saying "if you dont respond I will know you are done with the chat, it was nice chatting with you... blah blah blah." totally facetious. And as soon as the agents message is received, there was no wait for a reply, the agent ended the chat. Also, the chat always "lost connection". If they want to be a serious company, hire proper customer service representatives and invest in a better chat platform.

The items I did receive were of poor quality. If walmart had an athletic brand, this would be it.

Date of experience: July 16, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Alesha,

Thank you for sharing your feedback! We are sincerely sorry for the negative experience you have encountered with our Member Services team. We deeply value your business with us. Our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Thumbnail of user emilyj599
Texas
3 reviews
0 helpful votes
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September 6th, 2022
Verified purchase

I really like the clothes from Fabletics, especially the leggings. I would really love it if they did not use USPS.

Date of experience: September 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

Thank you for your review. For assistance with your shipping concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user daniellev279
Florida
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Literally the best fitting leggings I have ever worn (and I have tried a ton!) Amazing quality for an affordable price. I am a forever costumer!

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Danielle,

Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!

Best,
Mary

Thumbnail of user patriciah3498
Indiana
3 reviews
0 helpful votes
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April 1st, 2023
Verified purchase

My granddtr. And I have purchased multiple times from Fabletics and have loved all their products. Makes a person feel good as well as look good.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Isabella,

Thank you for taking the time to share your awesome review! We’re glad your granddaughter is enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user diahannat1
New Mexico
1 review
0 helpful votes
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September 15th, 2019
Verified purchase

I hate when I forget to cancel my month and its overdraws my bank account. But I like the items that I have purchased from them.

Date of experience: September 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Diahanna,

Thank you for writing a review! We're glad you enjoy our unique styles. At Fabletics, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 844-322-5384 and Live Chat from 6am - 6pm (PST) 7 days a week.

Best,
Ivy

Thumbnail of user erinz16
Texas
1 review
0 helpful votes
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September 15th, 2019
Verified purchase

I love the pockets and the high waist on the Mila leggings. Perfect to hold my phone during a workout or just running to the store.

Date of experience: September 12, 2019

Thumbnail of user lottieh14
Texas
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Fit great. Fabletics is very easy to work with on returns and indecisions. They are quick to ship.

Date of experience: May 6, 2024

Thumbnail of user brittk10
Texas
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Quality clothes for a decent price but currently struggling to keep L options in stock. Probably due to COVID but just my honest opinion.

Date of experience: August 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Britt,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user kyraw30
Minnesota
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

It's been really nice to just pick some stuff up here and there and when I don't see anything I needs, I can always indulge later.

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Kyra,

We are so fortunate to have members like you who continuously admire our items. Thank you for choosing Fabletics! Have a great day!

Best,
Mary

Thumbnail of user binetoud
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Fabletics don't care costumer they only care about the money delivery take so long very bad costumer service

Service
Value
Shipping
Returns
Quality

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Binetou

Thank you for sharing your experience regarding the delivery of your order. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Thumbnail of user nathanaelp6
Massachusetts
3 reviews
9 helpful votes
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July 4th, 2022
Verified purchase

Got some sweatpants at a "deep" discount as a first time user. They were still expensive for what they were. Not impressed.

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nathanael,

Thank you for sharing your experience with our promotion and the prices of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user coras89
Vermont
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I was really excited about these but the set was way too small and i couldn't breathe in it. Was very disappointed.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cora,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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