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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user belindaj30
Illinois
1 review
0 helpful votes
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September 16th, 2019
Verified purchase

Love the products and the customer service is great too!
I have had leggings, capris, socks, underwear and bras too! Never disappointed.

Date of experience: September 13, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Belinda,

What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

Thumbnail of user katea21
Canada
1 review
29 helpful votes
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February 11th, 2016

I'm posting this just hoping to bring a little joy to those who have been scammed by Fabletics. After I made my first order I searched the company online and found out about this scam before I was hit with the $50 monthly fee. I put an alarm on my phone to remind me to skip every month. That was in July. In early September my credit card was stolen and thus, the card that they had on file was now void. I didn't bother phoning right away but remembered to keep skipping each month. A few days ago I finally got around to calling to cancel my "membership". I explained about my credit card situation and they said "oh, no problem, just give us your new card number." I decided that I would be as honest with them about my credit card situation as they were with me about their VIP program and I told them that I didn't have the credit card anymore... technically true, because I had a new one. Now this is the kicker, the customer service rep on the phone told me "it's ok, we don't have to cancel your account". I responded by saying "don't you have to have a credit card on file to be a VIP member?" She slowly responded "yeess". Then I said "well I would assume that you wouldn't want to keep a stolen credit card on file and have Fabletics knowingly use a stolen credit card? Because that is what would happen if for some reason you accidentally charged my card. I think that is illegal." Oh how I wish I could have seen her face because her stammering told me it must have been priceless! She promptly cancelled my account and I received a confirmation cancellation email. Even if they try to charge me again, good luck trying to charge a cancelled credit card! I hope this story of the customer finally getting the best to this shameful company made someone smile.

Date of experience: February 11, 2016

Thumbnail of user kaitlynb112
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I love fabletics, the clothing is wonderful and returns are painless but only having American prices is the only reason I didnt give 5 star

Products used:
Leggings and sports bras

Service
Value
Shipping
Returns
Quality

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kaitlyn,

Thank you for sharing your experience regarding our product and the prices we offer. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Thumbnail of user sandrab2874
Canada
2 reviews
0 helpful votes
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May 22nd, 2022
Verified purchase

Best quality
Best customer service
Amazing return policy
Wash and dryer approved (I wash and dry all of my pieces from Fablectic and it doesn't ruin my clothes)

Date of experience: May 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sandra,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user brittanyr146
Tennessee
2 reviews
0 helpful votes
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August 31st, 2020

To begin, I have been a member of fabletics for about three years. I have a love/ hate relationship with this company. One of the main reasons I was first drawn to them was that they had sold clothing in bigger sizes(which was important at that time).
Over time, I have noticed that they have quite frankly, stupid terms.
For example, I was charged $49 for the monthly fee, I saw a top on sale for $19 and added it to my cart. As I was going to check out the price of the top was then $49, because I have a "VIP" discount and the sale no longer was made available to me if I used my member credits.
So, I can only buy the top for $19 if I pay out of pocket. It's not a huge deal but rather annoying I have paid $49 for a credit which is useless toward sales... so much for being rewarded for joining their program.

In regards to their clothing, I would say the powerhold pants are absolutely amazing; I would have canceled my membership by now if they weren't. The other leggings that I have tried are horrible and fall down, show cellulite, and are way too thin to workout in.
The tops have been pretty good quality, exactly what I would expect out of a workout tank top.
Don't get me started on the bras... They're thin, my girls fall out(I have a C cup so nothing huge) and literally is a waste of money. You would have more luck wearing a sleep bra to the gym. Most of them are cross-backs, so it digs in painfully, causing muscle cramps.
In sum, I would recommend their powerhold pants only, cheaper and more quality shirts are available anywhere else, and the bras are useless.
Now that I have gone from a size 22 to a size 10, I realize that there are better athletic clothing options for shirts and bras. They do have a nicer collection for my more voluptuous ladies, however than most companies.

Products used:
Leggings, bras, socks, and tops.

Value
Shipping
Returns
Quality

Date of experience: July 31, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Brittany,

Thank you for sharing your detailed feedback! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user zachb398
Tennessee
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I had to exchange for a different size and never got my exchange. The order just "canceled" and I never heard from Fabletics again…

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Zach,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your exchange. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user danielh2016
Florida
1 review
0 helpful votes
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January 13th, 2022
Verified purchase

They weren't clear about the monthly rates. I asked if it was a monthly payment and they didn't tell me until I asked them again.

Date of experience: January 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Daniel,

Thanks for your effort in writing a review of our VIP subscription! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user danas890
Georgia
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I absolutely love the product. The only issue I have is how long it takes to recieve your order. It usually takes around 2 weeks.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Dana,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user kj205
Texas
1 review
1 helpful vote
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March 1st, 2017

I bought two pair of the Lisette High-Waisted Leggings, and I love them. I like the quality and feel of the fabric on my skin. The leggings definitely move with me and seem to be of high quality. I got mine in black, and can't see my undies through them, which is a bonus. My order arrived on time, in about 5 days, and there were no problems. One thing I thought they could brush up on, when I received my package, was their packaging. It was very simplistic, with the legging arriving sealed inside a plastic bag. For a luxury brand, I felt that they could do better.

With regard to all the awful reviews Fabletics has been getting these past few months, I can't speak to any other products aside from the ones that I purchased. I would definitely recommend my leggings to anyone interested in a good pair of leggings.

In terms of the fashion site, or the brand being a scam, I didn't experience that, thank goodness. When I decided to make a purchase, everything was clearly spelled out to me, step by step, and I selected the options I felt I could deal with. The site gives you the choice of becoming a "VIP Member" and paying less money, or not becoming a member, and paying more money for your first purchase.

If you choose to become a VIP Member, understand that at the beginning of every month, from the 1st through the 5th of every month, you'll have the chance to either "skip" a purchase, or be charged about $50.00 for that month. So basically, it charges money to your account, that will just be sitting there as a credit to you, when you decide to make your next purchase. Good thing is that you can choose to skip every month if you want to and not be charged at all to your account. You can also cancel your membership at any time. Be sure to read everything and understand what you're doing before you click and buy, and you will be fine. If you do choose to become a VIP Member, just be sure to skip every month between the 1st and the 5th if you don't want to make a purchase, or you don't want to be charged, and you'll be fine. You never know when you're buying something online, if it will fit you or work out or not, but these actually did fit, and I feel great. Kudos to you, Fabletics.

Date of experience: February 28, 2017

Thumbnail of user gilbertr157
Texas
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

I am very impressed with the quality of the shorts. I wouldn't choose any other brand and the price is amazing.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Gilbert,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!

Best,
Lia

Thumbnail of user alexandrag70
California
1 review
1 helpful vote
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March 11th, 2019
Verified purchase

Love the outfits! Two of my favorite so far! Love how everything fits! All of my activewear I buy from Fabletics!

Date of experience: March 8, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alexandra,

It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!

XO,
Ivy

Thumbnail of user kristinad22
New Jersey
1 review
7 helpful votes
  • Send Message
March 19th, 2017

The cloth and customer service are sucks. I canceled my membership on February 6th and still, I haven't get my refund.

Date of experience: March 19, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Kristina,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Thumbnail of user karah183
Iowa
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

There is a specific leggin that I absolutely love, but it is rarely available in my size. That is super frustrating.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kara,

We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user nicholer35
Texas
1 review
1 helpful vote
  • Send Message
August 2nd, 2020

I was very excited when I placed my first order with Fabletics last month. With everything going on, I expected to wait on shipping. I got tracking information that my package was shipped just a few days after I placed my order. From there, I'm assuming my package was lost as it has stayed in Grapevine, TX now for over 2 weeks with no movement. When I called about my concern earlier this week, a very nice representative told me to call back at the end of the week if I had not received my order. When calling today, they informed me that one of the items I ordered is no longer in stock and that I would need and could only store credit. I had already looked as my membership was going to be charged for the month and I'm still waiting for my first order. Needless to say, I could not find anything in my size as it was out of stock as well. I asked if I could have a refund and that I wasn't going to be able to do this every month if it was going to be such a hassle. Again, I was told that I would have to wait for the package to arrive or call back again in 2-5 days. I ALREADY DID THAT! That's all they could do and refused to refund me my money. Why would I want store credit when I can't find anything in stock? THEY should be the ones tracking down what happened to my package and calling the company they used for shipping. This is the FIRST and LAST time I order from them. They are more worried that I might (eventually) receive my order instead of giving me my money back and doing the right thing. I just wanted my money back... I could care less about my order at this point and I should not have to keep calling back to get the same stupid story or store credit. HORRIBLE!

Date of experience: July 3, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Nichole,

Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user taheam
Canada
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

I absolutely love my Fablet clothing! The clothing is of great quality, the fit is better than I could have asked for and the options are limitless!

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tahea,

We’re so happy to hear you’ve had a great experience with Fabletics. We always aim to offer the best prices and the highest quality products. Stay awesome!

Best,
Renz

Thumbnail of user careyn16
Washington
1 review
0 helpful votes
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April 18th, 2024
Verified purchase
• Updated review

The app is jumpy and doesn't easily put you back to shopping after adding an item to your cart.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 8, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Carey,

Thank you for leaving feedback on your experience with the mobile app. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Great products Great service
October 1st, 2020
Verified purchase
• Previous review

Not only does fabletics offer on trend workout apparel but the fit is top notch too. They make it easy to skip the month if you want and web site is decent to shop on.

Date of experience: October 1, 2020

Thumbnail of user deanb346
Massachusetts
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Clothing is better than LULU Lemon and cheaper. Fabletics is more comfortable and way more affordable.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Dean,

We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Cathy

Thumbnail of user haileyt47
Canada
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

I looked at the sizes and they shouldve fit me but they dont
The waist part is wider? Then the rest making it not fit on me at all

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Hailey,

Thank you for taking the time to write a review! We would be happy to assist you further with your concern about the fit of the item you received. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user victoriak417
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

The products I chose fit perfectly. I love how thin and light for the summer the hoody is. The sports bra has great coverage and support.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Victoria,

Thank you for the nice words that you said about the items that you purchased. We truly appreciate it and reviews like these make us want to improve our products and services even more! Have a great day!

Best,
Kim

Thumbnail of user gerrys131
South Dakota
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Love fabletic! The fit is spot on! The material in the leggings is comfortable and flattering! I still wear my first leggings I purchased years ago!

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gerry,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user codyd128
Ohio
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

I have purchased: Shorts, pants, hats, and hoodies. They all fit well and I love them all. I really stock up when they run their deals!

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cody,

We are happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user courtneyh439
Ohio
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

I love your leggings! I bought all new leggings this year after having my son and I couldn't be happier.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Courtney,

Thank you for sharing your wonderful experience with our leggings. It makes us happy to know that you are satisfied with the products that we provide to our members.

Best,
Mary

Thumbnail of user sherife12
Florida
2 reviews
0 helpful votes
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May 3rd, 2022
Verified purchase

I really enjoyed the quality of the products. They are made well and have an excellent fit to them. The sweatpants are warm and the shorts are cool.

Date of experience: May 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sherif,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

Thumbnail of user rosep416
Florida
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

I really like the material of product and if I need to returno is really simple.
Looks good and feel good! Thank You!

Date of experience: July 5, 2022

Thumbnail of user deanr161
Dean R. – Fabletics Rep

Hello Rose,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user betsyc57
Massachusetts
1 review
0 helpful votes
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March 4th, 2020
Verified purchase

Cozy & comfy but has pilled a bit after one wash! But it is super comfy & I would recommend it to friends

Date of experience: March 4, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Betsy,

Thanks for writing a review! We're happy to hear that you're comfortable with your items! Apologies for a little trouble with the fabric! We value you as a member and we'd like to make it up to you. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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