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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user amandac957
Pennsylvania
1 review
0 helpful votes
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November 1st, 2020
Verified purchase

I LOVE the leggings. Excellent quality with every pair I've bought, super comfortable and arrive in good time.

Date of experience: November 1, 2020

Thumbnail of user amandad510
New Jersey
2 reviews
0 helpful votes
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February 1st, 2023
Verified purchase

Still waiting on other item from my order I received one item and have not received 2nd item from an order placed before Christmas! Not happy at all!

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amanda,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user nicolec167
Washington
1 review
4 helpful votes
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December 5th, 2017

On top of my clothes not fitting at all. I ordered two pairs of pants: leggings and shorts, both in medium, which has always been my size no matter what. I have never not been a medium in anything. The pants were way to small and tight, however, they fall off. They're the kind when you run that don't stay where they should be, ladies you know what I mean. The shorts were HUGE and I returned them to get a small, still way to big and fall off when I run.

After reading all the reviews, I canceled the card I used for my membership, even after canceling my membership, because I don't trust them to not charge my card. I am joining the service soon and will not have access to anything to skip the month. When I finally got a hold of someone to cancel my account (on hold for 30 minutes), I still do not trust they did it. Canceled my card immediately as I do not want to come home from basic with 3 months of unwanted charges. No company should make it where YOU YOURSELF AND I as a customer cannot be in control of the funds YOU spend. HORRIBLE SERVICES HORRIBLE CLOTHES.

Tip for consumers:
DONT

Service
Value
Shipping
Returns
Quality

Date of experience: December 1, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Nicole,

We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!

Best,
Sherry

Thumbnail of user alexs2175
California
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I've recently purchased products online and in the store in Mission Viejo mall. I am very satisfied with the products and service.

Date of experience: April 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Alex,

We are glad that everything worked out for you. We here at Fabletics do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.

Best,
Allison

Thumbnail of user kaitlynf55
Kansas
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

I love the quality of fabletics leggings. I love that they are high waisted and so stretchy and comfortable

Date of experience: December 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kaitlyn,

Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user rachelw406
Rhode Island
1 review
0 helpful votes
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September 24th, 2020

I purchased the product in August 2019 online at a discounted price, but with no other option but to proceed into browsing of the website unless agreeing to the VIP Membership. No business does that. To become a member, you need trust building. They then started to charge my bank account every month $50 for over a year without me, purchasing from their brand. When I approached them for a refund, i had to make extensive calls with getting nowhere solution, to do that. Plus when the last representative I talked with, was so adamant to saying and repeating IRREVERSIBLE refund policy, plus they will keep me on 12 months to do purchase with them. And I have no choice, other than that.
Second, the representative kept on saying that it is your FAULT multiple times, not to have read the terms and conditions before agreeing to it... But as I read other peoples review, they are saying the same that there was no other option to move further on but to agree to the only VIP term offered there on the website. I have never seen anybody do business like that... by coercing! Fabletics are located in California, but the representatives are all over the world who connect with you, while you explain them your concern. It took me 4 long calls to reach out to them and have a ask for my own money back. IT IS A SHAMEFUL THING for FABLETICS to do. Takes somebody else's money and claim it to be theirs now. Making you feel guilty for asking it back... IT IS SHAMELESS ATTITUDE OF FABLETICS and its workers. PATHETIC, if they want rich customers to purchase keep the original retail prices... fidgeting shamelessly at getting customers to a forceful buying at deceitful cost.
I wonder how they have HAPPY customers... I believe they are the employees themselves.
I have nothing against the product... but their doing business is ridiculous

Date of experience: September 24, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Rachel,

Thank you for sharing your feedback! We are sincerely sorry for the negative experience you have encountered with our Member Services team and if you disliked our VIP Membership. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user bb104
Illinois
1 review
10 helpful votes
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September 9th, 2015

You buy one article and they sign you up for a membership that charges $50 a month for NOTHING. I will never do business here again - buyer beware!

Date of experience: September 9, 2015

Thumbnail of user lizs102
New Jersey
1 review
0 helpful votes
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March 22nd, 2018
Verified purchase

Love the work out clothes they are great! Great pants love the bold colors. Everything fit beautifuly. The wash really well.

Date of experience: March 20, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Liz,

We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!

XO,
Sherry

Thumbnail of user lisad2614
Maryland
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The stock of some of customer favorites are always limited or just out of stock (powerhold in particular)

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lisa,

Thank you for taking the time to leave a review. We are very sad to hear that the items you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Thumbnail of user catherineb861
Georgia
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Never have the cute prints in 2x. They only have plain or ugly colors in 2x. Just not worth the membership.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Catherine,

Thank you for your review. We are sad to hear that you are not happy with our selections. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user jonathanr935
New York
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The package was never received and I was told to contact USPS and USPS couldn't find it. I moved and was never able to receive the yellow shorts I ordered.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jonathan,

Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user poopehs
Georgia
1 review
0 helpful votes
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January 4th, 2020
Verified purchase

Really love the products. Bought the men's line for my husband. He loves the sweatpants and the underwear.

Date of experience: January 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Poopeh,

This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a FAB-ulous day!

XO,
Ivy

Thumbnail of user andream1755
New York
2 reviews
0 helpful votes
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May 4th, 2023
Verified purchase

I am in love with these leggings. I am a bigger girl and they hold everything in. No jiggle, no cellulite in sight!

Service
Value
Shipping
Quality

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Andrea,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user anac811
Florida
1 review
0 helpful votes
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January 4th, 2024
Verified purchase

Bought my first tablet a peice months ago and I am still obsessed. VIP program is super worth it too!

Date of experience: January 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Ana,

Thank you for sharing your shopping experience with us. We are delighted that you're satisfied with the services we provide for our members. It has been a pleasure doing business with you! Have a great day!

Best,
Allison

Thumbnail of user adrienneo21
California
1 review
0 helpful votes
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January 26th, 2022
Verified purchase

I love the ease of use with both the website and in-store experience. I love the memebership! I love my points and what I can buy with them <3

Products used:
ALL purchased

Service
Value
Shipping
Returns
Quality

Date of experience: January 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adrienne,

We are glad you are enjoying our products and the VIP membership! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Zeth

Thumbnail of user andream1755
New York
2 reviews
0 helpful votes
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May 4th, 2023
Verified purchase

I am in love with these leggings. I am a bigger girl and they hold everything in. No jiggle, no cellulite in sight!

Service
Value
Shipping
Quality

Date of experience: May 4, 2023

Thumbnail of user leanng29
Kansas
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

I like the clothes but I don't like is the fact that I thought I was just ordering them I didn't know I was joining something and I will be canceling my membership the 4995 a month I don't agree with

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Leann,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user carriet291
California
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

FedEx lost this order in transit, and a reorder was placed via customer service on 5/4. That experience was okay, but I was disappointed that they were out of 4 of the 19 items I ordered. I received a $27.04 refund for a set (2 items). I was able to order color substitutions for 2 other items and received those without issue. The rest of the 15 items were reordered. I reached out to customer service again on 5/13 because FedEx was delaying my package again by a few days and I was concerned about it and I was becoming frustrated with the overall experience. The customer service representative told me to just check back on 5/20 and did not care at all. Later that day I received the package, but much to my dismay, it was missing 6 items that I ordered. There were 12 items instead of 15, including 3 random men's shirts/polos instead of the shorts/leggings I ordered. I was told they could reorder 3 items and that I would need to exchange the 3 polos for 3 items I originally ordered. I felt that was very unfair to expect me to print a label and go to a post office just to have my items that I ordered and paid for on 4/20 released to me? The representative told me they would release the exchange that day (5/13). Fine. I've obviously left some negative reviews about this experience, and today a "Chad" emailed me and issued an apology for the experience, and told me that I had been issued $42 in store credit (WHICH IS NOT TRUE)? My account shows $0.08 store credit and my bank account reflects the $27 return for the unavailable items on May 4. He went on to give instructions for creating a label to return the men's polos I had received by mistake, which once again, is frankly ridiculous. Fabletics seems to be incapable of processing a 19 item order. Additionally, I have not been offered any credit or compensation for this experience except for some email apology notes and a refund for products that I purchased and never received! I worked in retail for many years prior to becoming an ICU nurse, and I'm shocked at how this experience has been handled. I wish I could have just gotten my money back at this point. I also will not be recommending the scrub line of apparel to any of my colleagues after this. I really enjoy the product, which is why this was my second large order from Fabletics. But I wouldn't wish this nightmare of a shopping experience on anyone else.

Service
Value
Shipping
Returns
Quality

Date of experience: May 14, 2024

Thumbnail of user julien480
Wisconsin
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Couldn't place an order. Tried numerous times to look up clothing & picked things out but couldn't place an order.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julie,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an error with your order online. We’ll be sending you a private message right now. Thanks!

Best,
Clark

Thumbnail of user heatherh1686
Indiana
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I have not loved anything I have received.
I am getter my ready to cancel my subscription if that doesn't change soon.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user tammid28
Texas
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I wear Fabletics every day and receive compliments every time I wear them! The look is cute, fun, and colorful, and quality is exceptional!

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tammi,

Fabletics would like to thank you for patronizing our items and thank you for the opportunity to serve you. Truly, it is our pleasure. You are a valued member to us. Have a wonderful day!

Best,
Allison

Thumbnail of user leighs176
Georgia
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

I do not like the fabric on these. I hope this is not the fabric on the Define High Waisted 7/8's as well.

Date of experience: June 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Leigh,

We appreciate you sharing your recent product experience with us. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user kwamen3
Georgia
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I never received my order. I called about my order and was told I would recived the order and still it never came. I ordered back in Many.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kwame,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you were not able to receive your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user marriah
Nebraska
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

Very satisfying with the leggings and everything I try inlove how the fix the texture and the designs

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Marria,

Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user carmenm823
Costa Rica
1 review
0 helpful votes
  • Send Message
May 18th, 2024
Verified purchase

Easy way to find cute and versatile gym clothing, good offers and variety of styles.

Date of experience: May 8, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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