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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user nw144
Indiana
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I have loved all three bottoms I have purchased for myself. All three bottoms have fit my size 3XL body type.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user darrylb221
New York
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Sizes need to be expanded or explained better. If you regularly wear an XL, you will need a Fabletics XXL

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Darryl,

Thank you for writing a review! We value your feedback on the sizing of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user wilmac3
Illinois
1 review
14 helpful votes
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April 23rd, 2016

Kate Hudson is obviously on some sort of ego trip trying to sell these pathetically ugly uotfits. Only an 78 year old would wear

Date of experience: April 23, 2016

Thumbnail of user carolynl554
Texas
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Horrible experience. Worst ecomm store ever. Had to make 3 phone calls and 2 weeks later, don't have my items.

Service
Value
Shipping
Quality

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carolyn,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user edies19
Canada
1 review
1 helpful vote
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August 22nd, 2020

I have been trying to cancel this dumbass subscription for the past hour on their live chat. Customer service is absolute trash.

Date of experience: July 23, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Edie,

Thank you for writing a review! We're sorry to hear if you are thinking of canceling your account with us. Our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Thumbnail of user susanl1896
California
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

Crowded store, hard to social distance. Staff great but stock was low. Couldn't find my size in most leggings

Date of experience: June 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Susan,

Thanks for your effort in writing a review of your experience when you visited us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user aliciac557
Texas
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Leggings lose elasticity. Get loose after 2 months

Customer service gives wrong information about canceling membership. Such a scam

Service
Value
Shipping
Quality

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Alicia,

We value the comments you made about the VIP membership and the items we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user cindyp772
Oklahoma
2 reviews
0 helpful votes
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August 1st, 2022
Verified purchase

It's ridiculous that a fee is charged monthly. I have canceled it before and thought your company had stopped taking money out of my account.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Cindy,

We value our members, and your feedback about the VIP membership is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user sonyas13
Kentucky
3 reviews
8 helpful votes
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February 3rd, 2016

Never any colors in stock except black white or gray. Overpriced and no sizes available either. It's a ripoff.

Date of experience: February 3, 2016

Thumbnail of user debbieb1610
Iowa
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Always recieved quality products from Fabletics! When I have had to exchange/return an item, it has been very easy.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Debbie,

We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!

Best,
Tina

Thumbnail of user michealw77
Texas
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Wrong size recieved as there were not enough options. Also signed me up for ongoing monthly purchases without my approval

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Micheal,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user dr1448
New York
2 reviews
4 helpful votes
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October 13th, 2017

Husband was mislead about VIP membership reoccurring charge at $49. The points then expire 12 months later if you don't use them, this is fraudulent.

Date of experience: October 11, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Doug,

We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Thumbnail of user bonnies777
Pennsylvania
3 reviews
0 helpful votes
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September 1st, 2022
Verified purchase

I love to receive my orders and the product is not only fashionable but also comfortable! Awesomeness!

Products used:
Usually exchange vs return

Service
Value
Shipping
Returns
Quality

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bonnie,

We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your purchase! Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user yanelie
Colorado
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Horrible products, cheap material and wouldn't buy from here again. Sorry, I really wanted to like it but not for me.

Service
Value
Shipping
Returns
Quality

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Yaneli,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user kellyt739
Maryland
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Staff pleasant, helpful, knowledgable. Prices reasonable. Great selection, store clean and organized

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kelly,

Thank you for taking the time to share your awesome shopping experience with others! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user cannonk4
Washington
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

I didn't get my order. Sent to the wrong address and never corrected. Hundreds of dollars lost. Unsubscribing asap.

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cannon,

Thank you for taking the time to leave a review. We are sad to know that you did not get your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user emilyw738
Virginia
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

Not a huge selection to make membership worth it. Website is often glitchy which makes purchasing difficult

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user chelahg
Minnesota
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I have enjoyed my experience with Fabletics. Good quality products, but kind of pricy for what you get.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chelah,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

Thumbnail of user beverliem1
Nebraska
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Quality doesn't match the prices. Plus like a better variety of options for work out clothes. Not everybody likes spandex.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Beverlie,

Thanks for your purchase and for sharing your feedback on our pricing! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user ronaldj669
North Carolina
1 review
0 helpful votes
  • Send Message
July 9th, 2022
Verified purchase

Site experience seems inconsistent. There are items or sales/offers only visible to certain users/logins.

Date of experience: July 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ronald,

Thank you for sharing your experience with products and the deals we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user gwenl111
North Carolina
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Items started unraveling almost immediately, and customer service via Facebook messenger was horrible

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gwen,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our products and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user kevins3140
Indiana
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Far better quality than I originally expected. Fit is almost perfect. Certainly good enough for a 3XL.

Date of experience: April 1, 2023

Thumbnail of user albertg389
Australia
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

Great customer service at the university mall location. Even greater product with a massive sale and i couldn't be happier!

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Albert,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!

Best,
Lia

Thumbnail of user jeanio3
Wisconsin
2 reviews
0 helpful votes
  • Send Message
April 3rd, 2023
Verified purchase

Everything I have gotten is excellent quality for plus sized gals. Fabletics & Lizzo brands are really nice!

Date of experience: April 3, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Jeani,

Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.

Best,
Allison

Thumbnail of user ellyng8
Minnesota
1 review
0 helpful votes
  • Send Message
May 26th, 2024
Verified purchase

Love the store and experience. Wish there were more scrub options in store.

Date of experience: May 16, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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