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Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I was sent an email stating I earned $54 "Outfits". I clicked on the website only to find there were NO $54 Outfits and I had earned nothing!
Date of experience: April 3, 2023
Love everything that I have from fabletics. Great quality, long lasting and great fit.
Date of experience: May 7, 2024
Anytime I go to the Lenox Fabletics store, everyone is always amazing and welcoming than other stores I have visited.
Date of experience: August 1, 2022
Hello Jaymie,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Fabletics team is perfect and very helpful, I have called several times and every-time I got a very nice reply for what I needed.
Date of experience: March 15, 2022
Hello Marie,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Great quality clothes for a great price point with the discount offer.
Date of experience: May 12, 2024
When I found-out that they were stealing 50 a month from my bank account, I called to get out of their program. I was told I couldn't get out. I had to go to their website every month to pause something, to keep them from stealing my money. I'm a single mother of 3. So, for the next year, I got a reminder email on the 1st, and went in to pause the month. Nov 25th, I received another such email. I went in to pause it; it said it was paused. I wrote them to tell them I wanted out of their VIP program. On Dec 14th, they stole another 50 from my bank account. PayPal refuses to refund the money. I have deleted my method of payment in PayPal, cancelled any authorization Fabletics had, and written AGAIN to say that I WANT OUT.
If they want anything else from me, they can explain to a judge, why they refuse to release me from their legalize-theft program. I bought 2 outfits this last year, and only 1 of those 50 credits was applied. A pair of pants that I bought was credited back on to the store credit.
These people are total thieves, and refuse to let you out of that VIP program. DO NOT EVER AUTHORIZE THIS COMPANY TO DO ANYTHING. EVER!
MY FIRST NAME HAS SPACES!
Date of experience: December 16, 2018
Hello Heather Ceana,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Pricing on Facebook said 2 shorts for $19. My bill was $50!
Date of experience: May 15, 2024
They don't fit too well and I've tried better softer material for better price.
Date of experience: May 6, 2024
A order was made that I didn't make and there doesn't seem to be a way to cancel the order
Date of experience: May 12, 2024
Good service and for the most part product is good. While I have found a few loose stiches here and there, they have been minor and "fixable".
Date of experience: July 1, 2020
Hello Terry,
Awesome feedback! We always want to create unique designs for our valued members like you! Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Nelle
I was charged $59.99 for "VIP membership" after purchasing 2 for $19 shorts.
Date of experience: May 9, 2024
Random hidden charges? Wtf is this, the 80s? Smart business is about transparency, this company doesn't give you that.
Date of experience: May 14, 2018
Hello Stilla,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I love, love their workout capris and pants! Thick quality and very flattering. The high waisted are my favorite!
Date of experience: March 3, 2018
Hello Doreen,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XO,
Sherry
Hello Doreen,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XO,
Sherry
Really cool and sporty wear you can order from here. The product quality is very good and the clothes are fitable and stretchable.
Date of experience: October 31, 2022
Prices advertised didn't match with prices listed. So since I have not purchased again.
Date of experience: May 4, 2024
The service was awesome, colors were what I was looking for and ther fit as always were spot on
Date of experience: May 6, 2024
I told the customer service rep that I placed an order with my quadpay account and wanted to switch my payment method to afterpay and asked if this were possible. She stated that she could cancel the order and then I could go ahead and place it with my afterpay account. I am under the impression that I can hit duplicate order or something and just check out in 5 minutes as when I asked her if the 70% off discount would be applicable still she told me everything would be the same. I was not told that I had to look for and replace those items in my cart individually AND that all products may not be available. If I had know that I would never have cancelled the order as I simply would have been centralizing my payments and saving $4.
Then when I called back I spoke with a supervisor, Arnulfo, whom simply just wanted to state there is nothing that they can do as if an order is cancelled then there is a chance that not all items may be in stock. I was also advised to take something that was a quantity of 1 out of my cart. I repeatedly had to ask him why I was not told this prior to canceling my order and he kept repeating the above. He was not answering any question that I hand asked unless I asked it three times and finally said "I do not care about... Please just answer... as I have already asked 3 times." There customer service team needs to be re-trained from the top down (or at least their team in the Philippines) as THEY were the ones that screwed up. I told Arnulfo that I wanted to submit a formal complaint that their corporate office would see and he stated that I would receive an email once the call ended to review the call that would go to corporate; however, once the call ended no email ever came. I am sure that it was no coincidence.
If they had admitted that a customer service rep made a mistake right off the bat, been empathetic, and then offered multiple alternatives I probably would have replaced my order and even ordered more as a bit of retail therapy. Worse customer service ever. Now I understand why you guys are so cheap because you skimp in other departments.
Date of experience: December 14, 2020
Hello Levita,
We sincerely appreciate the feedback you shared! We are sorry to hear about the negative experience you have encountered with our Member Services team. We value your feedback, so our Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle
I live in my scrubs and I can't rave enough on the comfort! I will continue to buy
Date of experience: May 8, 2024
Product was the best of quality. Return process was super simple. Great company!
Date of experience: May 7, 2024
Contacted Fabletics customer service on 8/14/******* and NOone knows how to care for your silver puffer
Tip for consumers:
Awful customer service lack of knowledge
Products used:
Silver Puffer Jacket
Date of experience: August 14, 2021
Hello Jackie,
Thank you for writing a review regarding the order that you placed. We've sent you a request on www.siteajabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
A little to tight, I bought leggings elsewhere the same size and they are very comfortable.
Date of experience: May 12, 2024
Awesome always a great expedience Sometimes to many texts
Date of experience: May 12, 2024
I'm very satisfied with the overall experience when I receive an order any of your items which I think are great but I'm just experiencing all of these loose threading issues. In the crotch area and on the side there's all these loose threads that are always hanging and it's not from washing because I use the delicate cycle in my detergent is in harsh it's Dye perfume free. And because of the volume of things that I have from you I'm struggling with this fact and they're fairly new. That's my issue
Date of experience: September 1, 2021
I went back and forth for months debating whether or not to start with Fabletics. After I heard good things from close friends I decided to give it a try. I was really excited placing my first order (2 pairs of leggings and a top). I went to the store at Mall of America to return one pair of the leggings because they weren't for me. When I was at the store, I worked with an extremely helpful associate that took ample time to introduce me to the brand and helped me with my first order. I even ended up buying a sports bra that I wasn't planning to purchase before going to the store. The morning after I made my second purchase I received an email for 20% off your in store purchase. I went back to the store to have the sports bra adjusted and the associate could not have been more opposite of the day before. When I told her I had just purchased the bra the day before and now received this email she looked up the order and in a degrading tone said "you had other discounts on this, what discounts did you have?" I, very confused, said I had purchased it at the VIP membership rate but no other discounts were applied. She then accused me again saying that I had used discounts. I explained the whole story of purchasing, returning, purchasing and now again returning. She was very annoyed the whole time and then softly said "oh, I see what she did." She then resolved the issue and rudely said "we usually don't do this for people." I'm not sure why she wouldn't have explained this policy prior to starting the transaction. I left feeling so degraded and unappreciated for my business. To make it worse, this is the SECOND time I have tried to reach out. My first attempt was to resolve this privately with an email to Fabletics, the email I received in response said they no longer support by email. Hoping to receive a response through this method of communication.
Date of experience: April 16, 2019
Hello Caitlin,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Mary,
Thank you for sharing your experience with our offers. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison