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Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I've been a VIP member for 3 months now. I love their clothes. I don't see an end in site lol!
Date of experience: November 1, 2022
The items I ordered looked ENORMOUS out of the wrapping but in reality wound up being about three sizes too small.
Date of experience: August 1, 2022
Hello Jan,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Having to remember to skip the member credit to overwhelming.
Date of experience: May 6, 2024
We love Fabletics. The quality is great. Completely changed our wardrobe. Comfort and style.
Date of experience: May 6, 2024
Vary nice and clean🥵🥶🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥵🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶🥶
Date of experience: May 6, 2024
Long time member. Quality isn't what it used to be for the price. Price up/quality down.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Hello Erica,
We are sorry to hear that you were not satisfied with the items we have. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Second time that part of my order has not been received, due to stock shortages
Date of experience: May 6, 2024
I cx and you still took my money, I get so tired of fighting with companies.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Hello Cindy,
We value the comments you made about the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I truly love Fabletics I can't let it go or stop buying anything lol it's a guilty pleasure of mine
Date of experience: December 1, 2021
Hello Michelle,
Thank you so much for loving our brand! Your review means a lot to us! We're very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I was asked to send the shorts that came with a broken zipper for a half credit worth of refund.
Date of experience: October 1, 2022
Hi Ganesh,
We value our members, and your feedback about the item you ordered is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Everything I got fit well and look really nice. I got a lot of compliments.
Date of experience: May 4, 2024
The actions of Fabletics are unlawful - please feel free to use the below when complaining and demanding cancellation / refunds. Citizens Advice will also take complaints (in the UK) and have referred the matter to Trading Standards and suggested we make a civil claim against this company.
The practice of automatically charging every month for something you don't want is known as INERTIA SELLING and is Illegal under UK Law (Consumer Protection from Unfair Trading Regulations 2008 as amended)
Their website has the "VIP Membership" as a default, not an opt-in. This is unlawful per The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide that "no payment is payable in addition to the remuneration agreed for the trader's main obligation unless, before the consumer became bound by the contract, the trader obtained the consumer's express consent", and also confirm "express consent cannot be granted if inferred from not changing a default option"
The website has a 'countdown' of a 1 hour special offer reduction, which is also illegal per Schedule 1 of the Consumer Protection from Unfair Trading Regulations - "Falsely stating that a product will only be available for a very limited time, or that it will only be available on particular terms for a very limited time, in order to elicit an immediate decision and deprive consumers of sufficient opportunity or time to make an informed choice"
There's also another wonderful gem in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which could potentially be taken to mean if you 'purchase' something with the 'credit' that they've taken it's to be treated as an "unconditional gift to the consumer" and you can keep it - however it's a bit of a grey area and I don't want to have to deal with this company ever again, even if I thought I could use a loophole to get things for free.
Trading standards are now investigating their actions, and have full copies of the website as it was at the time of my purchase. They are unlikely to get away with keeping this practice up. I believe BBC Watchdog have also shown some interest.
Tip for consumers:
Don't, at least not within the UK.
Date of experience: February 11, 2015
Scrubs were perfect! Great style and comfort. Looked great on!
Date of experience: May 4, 2024
I never saw anything pertaining to a membership fee, and then BAM…49.95 a few weeks after I spent $24 with them
SCAM AF
Date of experience: June 11, 2021
Hello Joe,
Thank you for sharing your feedback regarding how the VIP Membership program. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I got CHARGED FIFTY DOLLARS TWO DAYS AFTER A PURCHASE. THEY REFUSED TO REFUND ME. CALL YOUR BANKS TO REPORT THEM FOR FRAUD. KATE HUDSON IS A CROOK
Date of experience: April 11, 2020
Hello Alessandra,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I have never been scammed like this, or at all for that matter. But Fabletics is definitely a scam! They have this hidden VIP signup agreement, they charge you 50$ or so every month so you can have "discounts". How ridiculous does that even sound? STAY AWAY FROM THIS SITE, they are crooks and need to be stopped. And the most disgusting thing is that this washed-up no talent actress Kate Hudson doing their publicity is bringing more and more customers to their site. Whatever you do they are going to try to keep as much of your money as they posssibly can. I called to get refunded my 50$ when i realised they were charging me (3 months later, great) and i had to wait at least 40 minutes on the phone to speak to someone and they wouldn't give me my money back, only credits for the site. Oh and the only way you can stop being a VIP is by calling them and they make sure that it is as complicated as it can possibly be. I CANNOT STRESS HOW TERRIBLE THIS EXPERIENCE WAS. I got robbed, scammed, got frustrated, laughed at and disrespected. STAY AWAY AT ALL COSTS. Save your money and your time.
Date of experience: August 12, 2016
Be prepared not knowing when your package will arrive
Date of experience: May 5, 2024
I ordered a medium thats the size I fit, I got 2 leggings and I couldn't even get them on, felt like it was a extra small
Date of experience: April 22, 2022
Hello Victoria,
We sincerely apologize if you are not satisfied with the fit of your item. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I'm liking the pieces I have but I ordered a light hoodie in what feels like over a month ago and I have yet to see it.
Date of experience: August 1, 2022
Hello Carson,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the order you haven't received. Our Member Services Team will get in touch with you right away.
Best,
Allison
For me, It is too expensive to belong to a subscription service for nice-to-have clothes.
Date of experience: May 3, 2024
Y'all goated. I like the clothes and the deals. I be filling swole asf in the shirts and jackets. Overall good gym stuff. Share this at your will <3
Date of experience: April 4, 2023
Hello Malachi,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Brittny,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz